Darty plc Reviews

Not a professional seller !! Too bad because I have been buying all my household appliances from darty for years, I think opt for internet brands.

Entrance not easy to find under the Madeleine, no visible frost once in the store, in fact it is placed on a table, the security guard is in front and hides the bottle, we look for we do not see, in addition not regulatory because required to press the potentially dirty pusher since everyone is putting their hands in it. A gel accessible by activating a petal would be much more in accordance with the elementary rules of hygiene. Frost at the entrance is normal, also at the exit because if you enter a store in general you touch products that have already been (touched by others) and which like me, did not find the gel at the entrance for the reasons that I have just explained, consequently the risk of having the virus on the hands is there.
The trader did not read my words correctly given the terms of his answer concerning what the hands convey. So I allow myself to add that I try to buy French and also to speak French, this in reference to his unacceptable "wellcomers".

Store a little badly organized but overall everything is good

Very practical to have this large appliance store in the center of Paris. Good welcome and good advice

quite small, there is not much but the store is well stocked.

Many sellers not always available unfortunately ...

Good listening, good performance.
Hello price for a TVOLG
Tuesday at 10:30 am

Purchase multiple purchases a few days ago. Impressed by the quality of the welcome, the service and the professionalism of the sales staff. Special mention to Antoine

The idea of a shop under the Place de la Madeleine is in itself an excellent idea but it is on the implementation that everything goes bad. When a salesman tells me that Darty stops the Dyson brand because it has increased the warranty from 1 to 3 years, making it impossible to sell warranty extension, or when another explains me that electric toothbrushes Sonicare are better than the Oral-B, but Darty still decided to de-reference, I understand that the defense of consumer interest is not part of the culture of the company at all. However, let us salute the honesty of sellers, who do not trade, but who confess these nauseating policies.

ON APRIL 26 LAST I PURCHASED FROM DARTY MADELEINE:
_ 1 MOBILE PHONE
_ A BBOX MUST CONTRACT, FOR WHICH THE BBOX ARE STILL NOT INSTALLED ON JUNE 6, BUT INVOICED 90,
_ A CONTRACT FOR THE B & YOU MOBILE PHONE, FOR WHICH I HAVE PHONE 10 TIMES, AND I NEVER BEEN ABLE TO GET THE BILL.

I FILED A COMPLAINT AND SEIZED MY LEGAL PROTECTION INSURER IN ORDER TO INITIATE CRIMINAL ACTION AGAINST DARTY / BOUYGUES THAT I STRONGLY ADVISE YOU

Mixed opinion, average reception, correct salespeople, quality products but a place that reminds me more of a wagon that we cross than of a store.

Entry not easy to find, such as freezing and compliance with sanitary rules in the store.

You don't often find a Darty store in the heart of Paris. So you have to take advantage of it

The entrance is a little difficult to find and the wait is a bit long but the rest is quality, the staff are competent and professional and have a wide choice at the household level for good prices.

A Darty store at its best! I have not been there for a long time but sometimes, in desperation, I am forced (emergency). There, I enter the store, clusters of "sellers" quietly telling each other about their Christmas Eve, not one seems to notice that I am looking to make a purchase ... Not a hello either, the only one is the guard who wants to search my bag ... Okay! Hello "welcome" ... I'm going to leave, one of them agrees to notice my presence and asks one of his colleagues to inform me. From there it is the gag, grotesque: this one joins me and gives me a brief annoyed look, and plunges into his Samsung that he begins to fiddle! At one point he raises his nose and gives me, next to the plate, "an info" by pointing to the label a characteristic that I can read without him. I fired him with loss and crash, but the worst c 'is that he did not have the area to understand ... I left and bought the object on the internet (Amazon, nicer ...). Frankly, Darty's customer reception management is a textbook case! An insult to potential customers!

Well-supplied point of sale, courteous and professional staff

Darty all that is classic, however not easy to find: they are in the basement, to access to go through the parking of the Madeleine.

The surface is well hidden, under the floor of the back of the Madeleine, but the store is very large, and therefore offers a rich offer in all departments. The online order picking service works very well. And Darty's staff continues to be good advice in areas you do not control.

We take care of you when they have finished talking to each other

I came with my mother last Saturday to this store in Marolles-en-Beauce to get information on the gas cookers and the young woman who took care of us was great. So we bought the stove right away and I am satisfied.

The entrance to the Darty store is creepy. On the other hand, the store is pleasant, well stocked. I note a major difference compared to my purchases at Darty with salespeople, cashiers, cashiers, all of them super nice, professional, pleasant who have a plus to bring compared to the technical specifications displayed and which do not encourage consumption. The salesperson who took care of me was not the one in the department (Dyson salesperson not present) but he was perfect . I recommend this Darty Madeleine store. In addition open Sunday.

Great service. Very dedicated team. Easy parking underground.

Better to listen to the security guard than to the seller and know that the entrance does not indicate Darty but parking lot otherwise a human-sized store, it's nice and few people at 1pm.

If not the setting that is not great, a great team of salesmen, a tidy store and provided. Very nice store

Friendly welcome. Small shop and hard to find, you have to take a parking entrance.

Good shop, the shelves are attractive, the sellers attentive, very well stocked! !

Staff not present enough. No offer of help or advice.

The salespeople don't want to work there I showed up for 30min to buy a speaker there was nobody there

I recommend this address. The staff is competent and good advice. The team is dynamic young and professional

I would put zero if I had the possibility. They were VERY strong to sell me a product (800 ) but have been less to deliver it. This was delivered 2 weeks after my purchase. Do you think we have been made aware of the non-delivery? NO. We have been waiting for the deliverymen as *** S and we have had to fight for information on the new delivery date. So, for sale I put them 20/20, really well done, in customer service 0/20! I will never go to this store where otherwise, the reception is cold, there is no reception in fact, it may be at his disposal. Still, I do not recommend this shop.

Extremely disappointed to have to make a second visit to the store this Wednesday in order to be reimbursed for my 2 new and unopened items deposited on Monday 24/08 ...
I can understand that the store and the brand have internal procedures, but I am amazed that they are to the detriment of the customer.
Indeed, following an erroneous purchase made online on the Darty site and thinking that returning to the store would be easier and above all more practical, I went to bring an Apple Pencil and a Karcher vacuum cleaner to the Madeleine store. Nevertheless, on the pretext that I was still awaiting delivery of a refrigerator and a dishwasher scheduled for the next day (25/08), the person in charge of "Atelier" told me that he was going give me a voucher but that it will not be able to refund or issue a credit note before the delivery is effective.
Therefore, I should represent myself at the store from Wednesday.
Given that the return deadline was indicated on 25/08, He therefore edited and stamped a voucher specifying on it that the refund would be possible from 26/08 and recovered the 2 items. .
I find that the store has shown a real lack of flexibility, indeed in this period of pandemic, I really would have liked it to take into account the inconvenience caused and offer me another solution more suited to the current situation ...

-In addition, I was very surprised by the total lack of support from the sellers ...

Hoping that my little rant can help revise this binding and unfair procedure.

Great store with a wide selection of products.
Came for a purchase of high-end ears and camera, I was very well advised during an exchange with Oliver.

Despite its lack of clear signage outside (go down through the indigo car park) it is a pleasant and well-stocked store. I made numerous purchases there, both to equip my kitchen and for my techno purchases. Well advised by the sellers and always know by appointment. A must in the Madeleine district.

<s> THE COMPLAINT THAT I MAKE TO ALL OF ARTI IS NO SELLER ME YOU ARE PART OF THE CUSTOMERS WHEN I COME INTO THE STORE I MAKE THAT I WANT TO BUY I LOSE NO TIME AND THERE I LOSE TIME BUT THE SELLERS DO NOT EVEN COME DO NOT EVEN HAVE IT AND WHEN THEY COME THEY STYLE TO SELL AN ADDITIONAL PRODUCT WHERE YOU GET AN ADDITIONAL GUARANTEE WE DO NOT NEED TO STOP CUSTOMER DESERVED POINTS WITH THAT WE ARE FREE OR NOT

Impossible to reach by telephone following an error of the salesman for a telephone,
A saleswoman who does not really want to work and who ignores you to the point that another saleswoman is obliged to resume the sale

I bought airpods in store for a birthday, the person not being able to use them because his bluetooth does not work well, I wanted to return them. A gentleman took out a hygiene measure that was never mentioned during the purchase, and told me that it is impossible to return it because I opened them. While even at Apple we have 7 days to return them. What interest to buy from them if their contract of trust is bogus. And do not warn that they have a special policy for a product that costs so much, It is inadmissible!

Listening team, patient and available.
Although located at the entrance to the subway, the store and very well lit.
I recommend

I went there 2 times to withdraw orders placed on the website. The store is not easy to find, but the staff are friendly (including the security guard) and helpful.

The attitude of some salesman is just scandalous and deserves an immediate dismissal in my opinion. I let you read this little word and judge for yourself.

Today Saturday 8/02/14, at lunch time, I go to Darty madeleine to buy a Samsung laptop. I am very quickly welcomed by a seller, rather nice who spends 5-10 minutes to advise me, until then nothing abnormal (except that it sells almost no computer samsung). In short, while I took my time looking at the characteristics of computers before choosing, I hear clearly and unequivocally the shocking remarks of a saleswoman talking to her other 4 colleagues located 5m from me: "we are going to eat there, because anyway it's Arab so they will buy nothing we waste our time with them !! " What she repeated several times with condescending gestures in front of her colleagues. This saleswoman is young about 25 years old, has black smooth hair, very long, of matte skin.
I immediately went to them, telling them that it was serious what she had just said, and then I left. I was shocked especially since I am not an Arab and that even if it had been the case it is unacceptable to hear that in 2014!

impossible to find ... when you know a darty like any other

Good shop but lack of choice and products often out of order

A lot of Chat but behind the vacuum in services, in particular by advising Bouygues .... do not fall into their trap .... we take care of everything and make you find out if problem

Few sellers, waiting to pay, pricing errors ... But 4 stars!
Because, pleasant and efficient staff.

I pity those who work there, it is located in the basement and not a bit of light that could brighten up this well-stocked store.

Complementary incompetent sellers, computer (new) defective from its first use, catastrophic after-sales service. A hell. A chain of stores totally out of date.

I add that, despite the guarantee which explicitly indicates that in the event of a problem within the first 15 days Darty "offers an exchange", Darty refused any exchange.

Never, never buy anything from Darty.

I always find what I am looking for and they collect it for recycling small appliances, which is not negligible. Friendly staff.

If I could give 10 stars I would! William and Tony were very efficient and adorable !!

Access to the basement is ugly and cold but the human welcome is super warm and attentive. Out of 6 or 7 people I only encountered competent, friendly people who were available to help. Helpful hints. For the rest (choice, price, ...) ... it's like at Darty's!

Employees and incompetent customer service manager. We were stunned by the attitude of the employees in this shop: never responsible for anything (you ask an information to an employee who answers you that he does not know, you ask him if he can inquire he answers you that he does not know who but does not help you).
We were told by a seller to sell a product, this seller sold us a product that did not work when we arrived at home. Obviously to know it we had to unpack it. We go back to Darty for a refund and they refuse because the product has been unpacked. We spend 1 hour to explain to them that it is their saleswoman who advised us, we call the customer service manager, who explains that he can not blame his saleswoman. In short, we have never seen people so incompetent, irresponsible, bad faith, thieves and unable to find solutions for the customer.
In addition, you have to dial a toll number to speak with someone When we have a problem .... amazing.

Bad location and no thing I wanted to buy was available

I agree with the previous opinions, store sellers are certified icompetents, they know absolutely nothing about the products, we attend completely surrealistic scene, not a seller to help the other, when request confirmation to another colleague is to get answers completely muddy.
To die of laughter when at the moment of paying only they present themselves: "Me is Romanized". This is my last purchase at Darty. A tip, do not give your phone number to edit your bill, it is a source of problem guaranteed. In short, in two three visits I can confirm that sellers are void and forces you to sell instead of inquiring.
I will not have a second time.

Electro shop very well hidden offering quality services and good products.

Outrageous! 29th to reserve a limited delivery window for a fridge, the window was not respected at all and despite my calls no refund! The fridge door had to be changed sides, which of course was not done! Excruciating after-sales service, same in store! I have a repair day imposed on me for a day! Result I posed 2 days and my door is still not on the right side! The technician must come back a third time! Really shabby for a brand like Darty!

Store in the basement. It is moist and humid. When one miraculously manages to find a seller, they throw the ball back at each other: "it's not my department" ... In short, to have an ultimately muddy and completely false explanation (after having inquired on the Samsung site). To avoid.

Staff were knowledgeable, quick to help, and courteous. Got a clear overview that helped me figure out which product to buy. Only tricky thing is that some displayed articles aren't actually available for purchase in the store so perhaps the staff could post a note for those this applies for.

The corridor toward the entrance has become home to some who don't have a place
to stay. Ideally they can be provided support by the government or an association to have more a comfortable, warm setting. I don't take this as a downside to the store, just a general point to mention.

The delivery service is great (we ordered a fridge at the Darty Madeleine with the recovery of our old fridge). The delivery men were right in the scheduled time range. A message in the morning to give us more precise schedules, then the delivery men contacted us 30 minutes before delivery by phone to re-confirm the exact time. Everything happened in an efficient and pleasant way. We buy all of our major home appliances from Darty, and never have any trouble getting delivered. If you compare with other major brand delivery services, you will quickly understand that Darty are really exemplary on this point. To recommend!

Stayed last night ... and fell on a seller so unpleasant that I left ...