Darty plc Reviews

Difficult to find and expensive but good products and warm and available sellers

Teaches to be avoided, lack of seriousness and professionalism, while I had to be delivered Thursday 10/09 I learned today on 16/09 that my package is lost and that a 7-day investigation is required, thus lengthening delivery times.
Darty chose its providers not me so offer me a quick solution .... thank you.
This is a case that seriously damages Darty s image and also erodes my confidence in you.
It sucks Darty

Order 907/040/0215841

Underground store... We had some difficulties to find the entrance!!! There should be more "evident" signs to show the store entrances!!!!

Purchase of a blender last week, blender that I would have left at the store or bought elsewhere if I had not had a good gift to use !! I needed help and a question or two to ask but nobody comes to see you and when I had the unfortunate idea of disturbing a seller ...
Brief welcome and lamentable advice.

Too expensive and not enough choice,
Darty is not what he was,
Will close by closing ....

Store quite difficult to find because in the basement. Otherwise corresponds to the other Darty.

Quite well provided vendors friendly and rather available according to peak hours .. Attention vigilantes a bit limited ...

It was fine except that the item we wanted was out of stock. But they had a plan B. So all G

Having bought a fridge Monday, August 28 (model expo) and to be delivered the following Thursday between 12 and 17h, we took our afternoon my husband and me to receive the device and to proceed to all the resettlement. ... But at 17h, still seeing no sign of the deliverymen I decided to call the after sales service (35c euro min and about 10min waiting!). I am told that the delivery will not be made because the fridge is not available in mag (madeleine paris 8)! How is it possible that it is not available while it is the model of expo ???? Furious to have lost my day (time and work) I go to the store. the fridge is still there, the manager does not understand, told me he will call delivery the next day and will contact me at 8:30. But it is not until 10:30, after having recontact me the sav that the mag reminds me explaining to me that I will be delivered the same day between 17 and 20h! the least of it would have been to warn me on Thursday of the problem of delivery, that I have priority the next day (not yet a niche of 3 hours and more at the end of the day!), let me make a commercial gesture (in view of the quantity of devices that I buy from you and damage caused!). But nothing! the manager replies that I already had 30% on the price of the fridge .... but it was a model of expo, the discount price was already displayed! I was not given any favors !! In short I am furious by the lack of professionalism .... Moreover I was organizing a dinner Friday night but I have to cancel everything because of this delivery .... I will now refurbish twice before buying from Darty.

The entire team at this Le Perchay store is helpful. Received with a smile and they are professional and polite. No familiarity with the customer. They listen carefully to the customer's requests to propose the best product. Keep going !

1:15 to wait for a product in stock that ultimately does not have. Very disappointed with the care. Tossing from person to person.

Darty's delivery service a huge disaster delivery scheduled for this Monday, June 2 in the morning I ask a half day off conclusion the delivery man never came the delivery service manager furax that I am angry it is the world at upside down catastrophic delivery service I will never buy from Darty again

Casual, incompetent & totally unmotivated staff. Conflicting information.

Friendly welcome, sometimes a little waiting to have 1 advisor.

Deplorable customer service, endless queues at the withdrawal of articles that say a lot about the organization of the store's inventory ... Products everywhere on the floor at the ticket office seeming to belong to no one, sellers lost, products in exhibitions more available for sale in the store (The list is long!) ... I strongly recommend this store to anyone seeking advice or having little time to make purchases.

Practical and few people. I will remember this store

To avoid !!! Order placed on the internet and not prepared when I arrived. I then ask what is the availability of the product on the shelf, I am sent to walk around telling me that there is none left and that we will have to iron. After a little persistence on my part, the item is available in store !! Extremely unprofessional!

Welcome correct once you find the entrance when you are on foot !!!
It's under the square, you have to go down the stairs as if to go to the parking lot, access not visible on the square: o)

5 star for the customer service- an employee helped me fix a camera wifi system that wasn't working and took the time to fix the issue immediately because i told him it was urgent. He helped me out for about 45 min, which was so kind of him!!!

Very nice home. But the new organization of the store is not necessarily obvious.

Support from the entrance oriented towards the welcome very well I will return there because the technician told me to bring my device

Small, but welcome and products are at the rendezvous ...

I call the darry line 0.46 cents per minute. I would like to buy a yogurt maker ... no problem you will find it in stock at darty madeleine ... they send me back to pay via my phone on a secure platform. I refuse and therefore go to darty madeleine and there: our stocks are false !!!!!
Run away from this sign, scam and incompetence

Perfect .Good service. good prices and Marion's smile ...

same old ... too many sales people busy talking to each other. perfunctory service. no offer to show basic features, after buying a heater. no help to lift package onto my cart. not much choice in radiators.

Store hard to locate, rude and inappropriate security staff! Ask to check your bag after purchase without hello and talking to you. Then when the gates ring all the same, that same staff calls you back and tries a questionable joke in a disrespectful tone. I will no longer shop there. Baker at 200m and much nicer staff.

Difficult to find because in access to the madeleine car park ... Apart from that there is a choice and the staff are there to inform customers ... Super friendly welcome at the order pick-up counter on the Darty website

Always a pleasure to come to Darty Madeleine sellers know their products very well in addition to being available welcoming and smiling I will come back for sure!

cordially

Oliver is an excellent seller and efficient! Thank you Oliver

Very satisfied with the reception staff to make my BBox and today no waiting.

Care staff, darty at level -1. A little hot in the store with the mask on but this is due to the crowds in the store (on a Saturday).

the service in some departments is not great and the shop in the basement is a bit oppressive

Your tone and incorrect behavior towards customers, with me smiling and sellers who send me to walk with a look of killers. I am not a mystery shopper or director of this store ... A chance for them ... Make a half ray with 4 pins to two ... Discuss between them etc = 15 collaborators in store and 2 customers in mag (including me ) too complicated for sellers: the priority is not the customer, and above all do not ask a question!

One of my two favorite Darty stores (Madeleine and Montargis): kind sellers and cashiers (ssiers) and good advice. There are still some!

Very disappointed with the customer experience.
The product I wanted was out of stock.
They offered to order it by telling me to receive it within 2 days.
I had to pay my order upstream.
They inform me the next day that finally I should wait 15 days.
I have never been called back to have an exchange with them. They could have found a storage solution in another store.
I try to make the merchants in my neighborhood work rather than using express delivery services (Gafa type).
This is a shame because next time, I will find other solutions to get a product on time.

The sellers only think about their com, they are all incompetent, unable to answer the questions asked, because they spend their time telling stories.
They are unable to greet customers with a smile.
And the after-sales service is the same thing, they talk in their corner.
The manager when we talk to him is he turns around and leaves you alone,
I do not recommend this store and the staff should be changed from the manager to the sellers, I do not think I am the only one to think that, I think that all are incompetent.
My worst experience is in this store.

A Darty like any other. Expectations a little long. Nice staff except for some .. the "contract of trust" a real scam. It is not based on its name because it does not include certain products. Long live the trust

This store has only cerberers at the doors of the store. You will never find any salesman or adviser present during your walk in this place so you can make a purchase by necessity or want. It is better to go out and go elsewhere. It is deplorable!

Good sampling in the city center with nearby parking

I am extremely satisfied with the customer service of this Darty. I had a problem with a vacuum cleaner that I had just bought, they solved my problem with professionalism and a great sense of customer service.

It is creepy and poorly indicated access or I took a long time to find.

There are a lot of products there. You can order on the Internet and withdraw your order at the store, direct access from the metro.

20 employees but they are not interested in helping customers. Service null.

Service personnel not polite and not available to give solutions. Very serve.

Very easy to access by metro and hyper available staff very good knowledge of their product

I work right around the corner from here and have gone three times when it is not busy to buy a specific item (that requires them to open a cabinet for) and every time there is either no one there to help or they call someone and forget about you even though there are staff walking around everywhere. There is a much better FNAC just up the street.

The 3 sellers I had were very good. Special mention to Tony who aligned himself with the price obtained via a Google Shopping promo code (Darty seller)!

2 people at Financing counters, 3 cashiers, but 0 salesperson on the shelf. When speaking to a member of staff, there is no motivation to redirect us to a competent person. Pity. I'm going to buy my device elsewhere.

Well-stocked store, salespeople are competent, each salesperson is specialized in a sector, they are all complementary to each other. No duality between them. , taking care of the customers.
Nothing to say except my experience. Very fast delivery, the next day.
Only bowl would be to be in a basement.
Very large store, well kept even at the end of the day.
Customers are very important to them

A store at the entrance to the metro is very practical, I recommend to anyone who wants to do several things there during the day. Lines 12 and 8 are there

My order should have been delivered more than a month ago and it's been 15 days now that I'm waiting for its refund, Darty's service is good once you have the product ... if you have one day . I would avoid the sign in the future.

Like the rest of Dartys, nothing special. It is in the basement to enter through one of the entrances that indicate Parking in the Madeleine.

Does not fail its reputation very good choice and little expectation

A beautiful robber band! Badly advised by a seller and refusal to exchange the purchased product even if I wanted in exchange to buy another model 300 euros more !!
I was obviously not the only one to be made

Darty shabby service at the Madeleine
Valid for customer service and sav service. Incompetent manager +++!
#darty

The place is a bit hidden, there is everything, the store is spacious and quiet. The sellers are rather easy to access.

I was informed at the bare minimum by a bunch of salespeople in the telephony department who clearly did not want to sell anything. It's a shame because the store is well placed and well stocked ...

Darty what
Big flat, almost 40 years of life in Paris and still difficult to locate ...

cheaper than Fnac, kinda hard to find. its in the basement!

Very welcome, competent and responsive salespeople. The hardest thing is to find the store entrance ^^

Multimedia Excellent support and relevant advice. Osama and Benjamin were adorable too.

Little much better to do. Access: we do not understand how to access it. La.signaletique is non-existent .. in short, we end up finding ... the salespeople watch TV .. therefore not available.
The only nice and compassionate person is the one who organizes the delivery-pick up of the Darty and Fnac packages.
Too bad ... the store seems very busy, but if you go to the store, it's to have a salesperson, a welcome, a service, a customer consideration.
Maybe they don't know there is in Amazon ... ?? !!! ???