Extremely disappointed to have to make a second vi...

Extremely disappointed to have to make a second visit to the store this Wednesday in order to be reimbursed for my 2 new and unopened items deposited on Monday 24/08 ...
I can understand that the store and the brand have internal procedures, but I am amazed that they are to the detriment of the customer.
Indeed, following an erroneous purchase made online on the Darty site and thinking that returning to the store would be easier and above all more practical, I went to bring an Apple Pencil and a Karcher vacuum cleaner to the Madeleine store. Nevertheless, on the pretext that I was still awaiting delivery of a refrigerator and a dishwasher scheduled for the next day (25/08), the person in charge of "Atelier" told me that he was going give me a voucher but that it will not be able to refund or issue a credit note before the delivery is effective.
Therefore, I should represent myself at the store from Wednesday.
Given that the return deadline was indicated on 25/08, He therefore edited and stamped a voucher specifying on it that the refund would be possible from 26/08 and recovered the 2 items. .
I find that the store has shown a real lack of flexibility, indeed in this period of pandemic, I really would have liked it to take into account the inconvenience caused and offer me another solution more suited to the current situation ...

-In addition, I was very surprised by the total lack of support from the sellers ...

Hoping that my little rant can help revise this binding and unfair procedure.