Very disappointed with the customer experience.

Very disappointed with the customer experience.
The product I wanted was out of stock.
They offered to order it by telling me to receive it within 2 days.
I had to pay my order upstream.
They inform me the next day that finally I should wait 15 days.
I have never been called back to have an exchange with them. They could have found a storage solution in another store.
I try to make the merchants in my neighborhood work rather than using express delivery services (Gafa type).
This is a shame because next time, I will find other solutions to get a product on time.