IPROSE Review of Darty plc
Having bought a fridge Monday, August 28 (model ex...
Having bought a fridge Monday, August 28 (model expo) and to be delivered the following Thursday between 12 and 17h, we took our afternoon my husband and me to receive the device and to proceed to all the resettlement. ... But at 17h, still seeing no sign of the deliverymen I decided to call the after sales service (35c euro min and about 10min waiting!). I am told that the delivery will not be made because the fridge is not available in mag (madeleine paris 8)! How is it possible that it is not available while it is the model of expo ???? Furious to have lost my day (time and work) I go to the store. the fridge is still there, the manager does not understand, told me he will call delivery the next day and will contact me at 8:30. But it is not until 10:30, after having recontact me the sav that the mag reminds me explaining to me that I will be delivered the same day between 17 and 20h! the least of it would have been to warn me on Thursday of the problem of delivery, that I have priority the next day (not yet a niche of 3 hours and more at the end of the day!), let me make a commercial gesture (in view of the quantity of devices that I buy from you and damage caused!). But nothing! the manager replies that I already had 30% on the price of the fridge .... but it was a model of expo, the discount price was already displayed! I was not given any favors !! In short I am furious by the lack of professionalism .... Moreover I was organizing a dinner Friday night but I have to cancel everything because of this delivery .... I will now refurbish twice before buying from Darty.
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