Crisis Ministries Review

They are really helpful and offer services I didn't even know about. The employees were very respectful and willing to help out anyway they can. The lines are long but it's well worth the wait. I would recommend this facility to everyone in need of assistance.

They nice friendly People who works for them and they help A lot of people.

Terrible for a single mother of 3 one disabled so am i got nothing but rudeness the workets dont realizr ir could be tjem one day

They are supposed to be there to help when you really need it but people that don't need help get it over those really in need but it's the system

The staff is great but the wait is much too long. The free store is also a blessing.

I'm behind on my rent due to a tough time & came to them for them to tell me to bring my balance down to $200 & perhaps they will have that to help me but no guarantee & now I'm facing homelessness with my family!

Was very helpful and nice.! All the employees were as well.. Plus gave out snacks to your interview.

I give this place a five star. Not only they help you but they friendly and understanding

Seeing the love of Christ in action by helping others.

A good place to donate all your clothes you no longer want oe can wear! It helps the homeless and those that need help getting back on their feet!

If you need help, this is the place. I was treated with great compassion and dignity.

The Lord knows they help Alot with financial support for your utilities and free clothing store great resource in the city...Thankyou

Workers have the patience of saints. I literally saw a security guard have to hold a lady back, she wanted to cut the line to the free store.

Ridiculous wait times, with no explanation of processes.

I hate Crisis they wouldnt pay my bill because i had three paycheck stub an the rule is you need four which i didnt know they refused to pay my bill, over one stub i hadnt been to crisis in a few years so if the assistance is there for me, just pick up phone an pay the bill even without the forth pay check stub.the staff are volunteers i guess, but they are so unfriendly they make you lower then you already are.

I can't express the gratitude on how thankful I am for the help of receiving assistance I truly needed. They were kind and very resourceful. They even handed out snacks and water to the people who was waiting. I really want to thank God for blessing me on time and for this ministry. Thank you again.

My family hasn t had a couch in several months, and were told about the furniture bank assistance program. Brian Griffin assisted me, and was very kind, helpful, respectful and patient - both in filling out intake forms and in helping me at the furniture ministry site. If anyone in charge of this organization reads this: Give this man a raise!!! A+, and I can t express what a blessing it is to our family to have a couch again!

This is a place where you can come in need of help. I really dislike how the treat you like there nobody down there. All the know is that you need help. No one knows what your going through for your household, it s a shame on how Much stress they put on you to help you during your situation. I hate they even have this place it s like hell when you go down there. I should have known any time you ask for help it s always some bullish!

They Help When No One Will on Bills The Spanish women that come to the clothing closet have No Respect for Seniors an Children One of them "tried" to snatch a Computer out my hand Guess who won.....

Crisis have helped me in many ways, especially when I couldn't afford my Duke Energy bill. I am thankful for the people who helped me in the homebound program. They were very kind, compassionate, understanding and had excellent customer service skills. I wasn't able to come into office to apply with the large crowds of people. Due to my white blood cell counts dropping drastically after chemotherapy treatments. God bless Crisis Assistance Ministry for helping me and so many people in the city of Charlotte North Carolina.

They don't get paid enough for want they do! Outstanding service unparalleled results! Need help with utilities, rent, good, shelter, clothing, GO HERE FIRST... BE THERE SUPER EARLY (6 am) they open at 8 am.

The wait is horrible I've been here since 7am it's 1:52pm this is crazy

I have had great experience with crisis since I ve been going there. Staff is very professional and you are treated with respect and dignity. Thank you for all your help. Hoping one day to become a great donor

This organization does great things for the community. Staff are understanding and go that extra mile.

They help when your in need. I had all my papers in order and they service me. They paid for the service I needed help with and I appreciate them. So thankful.

Place that helps all the people we need, thanks Crisis

Very helpful. Bring all of the paperwork requested on their website. You may be there for 6-8 hours and you might then be given an appointment to come back, but they are very helpful. A free store (clothing and housewares) is also on site.

They help the people that s not trying to help themselves the ones that don t want to work

Today,a case worker at the window yelled at me and 3 other ladys for asking about our application.We had been waiting for 6 hours.One lady filed a complaint,I should have done the same.The good reviews are from the workers and volunteers don't believe them.

This place is the Bomb! The people here are wonderful!
I only go to Crisis free store...and i also donate when i can...to give back to the Community.
I'm also thinking of volunteering soon, if my back lets me.

I'm not sure if they need to change their system but the wait time to see a live person is ridiculous, no one should have to sit for 5 to 6 hours just to hear them say you have to come back tmrw. People have no choice but to bring their small kids sometimes and they have no snacks or food for them because some people don't realize they have to sit around that long it's just ridiculous. They really need to revamp their system so people wouldn't have to wait so long.

I've gotten assistance from crisis in the past. Whenever I have clothing or other items to donate I'll take them to the crisis center. I like the fact that they give items away and not sell them.

The donation center is closed on Monday. However the agency is open to provide service to families.

Horrible, the way they treat ppl in need is such a shame, my experience is The workers had A attitude with me for no reason. I had contact with 4 different women and they all seemed upset with me. It was clear they hate The ppl they have to service. The wait was beyond belief . After waiting 8 hours the worker I had gave my landlord less than 24 hours, to accept A $200 payment if not I would have to take another full 8 hour day and reapply. My landlord did not accept the voucher because they do not accept partial payments, so I was forced to return and reduce the whole process over again. Waiting 8 hours. My situation was an emergency, if these funds are for those in need while providing employment for those who do the screening I dont understand why they would even treat people the way that they do. Poor shaming. I pray to God that I never, ever get in a situation like this again and have to resort to this place. The only ppl who were nice were the volunteers that provided the beverages and they came from an outside agency. This place is a nightmare and added more stress to my already stressful emergency. I spent 8 hours waiting for A voucher that expired less than 24 hours.

They help people get house hold items as well as clothes furniture and they help with rent or utility but some workers put in the wrong information

Had a case worker there by the name of sheniqua,i reached out to them over two weeks ago about my packet and i never got a call back from my case worker in regards to my documents. I finally got a call back from sheniqua and she stated that i needed a copy of my social security card to add to the rest of my packet. That was two weeks ago i had gone there to have one of their workers make a copy of my social security card and they told me on that day that sheniqua was at lunch and she would get the information when she got back. Now fast forward to today 03/8/21 i j go up there and ask securty for sheniqua and she comes outside to talk with me and i was just asking here what was taking so long and why had i not received a call about my case. She proceeds to tell me that my case is closed because she did NOT have all the requirement documents and i told her that i came up there over two weeks ago to give them what they needed. All she did was talk down to me and was extremely rude and unprofessional because i simply asked her why i did not receive a call to let me know that my case was closed. She flipped her top and got irate. Worst black establishment i have ever been to in this city. I highly recommend for all who come here to AVOID that lady names SHENIQUA!!

Even tho they couldnt help they made it seem like they could

Can't complaint they were very helpful and courteous with me.

The Amazing Experience I had at Crisis today was Warming to my Heart Ms Veronica Gibson thank you for your Beautiful Spirit I felt the True Love of God today in You!! Love you and Crisis Ministry!!

I love this place. They have helped me and my family through a very tough time. I find myself going back after 10 years and i see new workers who dont know the meaning of being nice. I had one worker at the window#3 on 6/4/17 who was very rude to me when i asked if she could staple my paperwork...she told me i was rude because i interrupted her...i meant no harm...long lines and waits make you anxious..she snatched the paperwork out of my hand and stapled it backwards! Long lines ans waits you tend to notice everything. I was wondering why was there a worker in window#6 on 6/4/17...texting on her cellphone several times.taking her time fixing her hair straightening items on her desk..the picture frame placed very carefully...im on disability sat down there from 7:30 a.m. to 2:45...only to be sent home to come back the next day. There should be a better system and training of workers i dont want to be there i have no choice its frausting to have to go and deal with attitudes. Dont kick a man when they are down.

These people are always there to help you it's nice to have them when you get in a bind I would certainly recommend this place to friends and family when you need help and in a crisis.

These wonderful case workers have saved my bacon more than once!

The staff very friendly. The help was awsome. Very thankful for them

The sweetest people work here , everyone is so helpful and nice

They have as many as they can who have immediate needs

I was there for the clothing closet. I thought because I was moving into a place after starting over fresh with everything that I could stop by to see if there were items that I could really use. Well, while looking I noticed that other individuals had mops, sniffers, brooms, etc. Then a question was asked to staff by the young lady that was with me if there were anymore. She then brought out a bucket full. Instead of just grabbing everything I looked to see what I needed because others need as well. While looking I was bombarded by others and they just started grabbing things and they already had the same items if not more in their cart. The lady that pulls from the back started yelling and saying leave. I then explained that it wasnt me and it were the other individuals calling chaos. She was very rude! At that point I told her about her attitude and I said you know what forget it. She replied " Good and bye". I walked off and went to security and asked for the supervisor which he led me to her office and the whole time I explained the situation that occurred she was smiling. Had nothing to say and showed no empathy. I then asked for her supervisor. She provided me with a phone number and I left a message and yet no return call. I am very displeased. I only use these services when they are needed. I'm now stuck with trying to find an agency that gives without attitude and not look down on a person because they need help. Not a single soul know when they may need someone. As a supervisor of that department, I would have never handled a client the way she did which explains that most people are there for just a salary. Maybe they should hire indiv that have been in situations before because they can relate and show compassion. The setup for this project needs a lot of work starting with staff.

You do receive the help you need. Most staff is rude. It doesn't matter if you are in line first. They process work based on the urgency. Beware of roaches

Mr. Josh is the bomb. He helped my family and I with everything he told me not to worry about a thang and that he was going to make sure I was taken care of and he did just that!!

They have the best stuff here and they feed you In the morning and at lunch and the food is good, when I went there we got muffins and juice and at lunch we got dominos pizza come here l, and free wifi. Come here if you want to leave out there with a smile on your face

Working Poor are not helped at Crisis Assistance Ministries. I was homeless for almost 6 months with my children and grandchildren and I did not get help . Only deceived. Staff didn t even return my calls. I m going to talk to my church and advice Forest Hill to give to another really helpful organization. I don t want my tithe and offering going to Crisis to help people who not even trying to work and the friends and family of staff.

The wait for assistance is extreme...I was literally there from 8:00 - 4:15. No one in information could give any valid information. Hope to never be in the position to need their services again.

They helped me sooo much. I am forever in there debt.

A wonderful group of people helping a whole community in need.

Thank goodness I have not needed help in years. But I do recall my last visit there and I gotta say, they do a fair job in ensuring dignity for the people they serve.

I appreciate there help I came in on a Monday and bc I didn't have all the papers I needed they had me come back wendsday and they paid my rent for me. It's a long wait but it's patients burwhen your getting a hand out