Crisis Ministries Review

Crisis Assistance Ministries was very organized considering we are in the midst of Covid-19. For all who may be going to CAM for assistance, here's what to expect:

I went at about 2pm. Everyone remains in their cars. The cars are lined up on the street and a guard will be there to guide the cars onto the grounds.
Still remaining in your car until you reach the front. Next, the guard will inform each car where to park. Which is at the front of the building. Each person will be called in order as they were parked.

People are outside at the tables. They will give you a application to complete and tell you to move your car across the street and complete your application and get back in the line and come back around. Hint Hint! Try to print the application online and complete it at home. If you can!

When it's your turn. You will turn your paperwork in. It's checked for completion and they will check for all required documents. Your packet is taken into the building, scanned into the system and given back to you.

Now, don't expect an on-the-spot answer or approval. You are told you will receive a call from a case manager. Now, it's time to head back home and wait on your call. I went today. Didn't get a call yet, but probably because I went late. I'm praying for a yes!

It was ok. Staff was a little rude. I'm fighting cancer and they didn't seem to care or understand that I couldn't stand up for hours..

Too much bullying by Jackie and her goons,the staff even if they have to indirectly do will take from the clients but that's their poverty and where there's poverty there's crime and where there's crime there's death! The staff ran Jehovah's witnesses out,I can't wait till something is done to jahbulon creators of Babelon for this! One thing I've learned is apostates will stop at nothing to sit at an extreme sporting event!

They very kindly assisted me and just in time to be able to look for the items.

Not as helpful as I thought but they do h eww lp a lot of people

When out of options for help this is the place to go for help

Went down there Monday and now it's Thursday I haven't heard anything from them

Thank you for the assistance. A process that is very lengthy but much appreciated.
Mr. Horton and Mrs Graham came thru during my time of need during this period.

Bless you!

~we in this together~

Greg T

This place can really provide help. Please just listen carefully to what they need, show up early when they open, have all your documents with you before you get there and don't give the staff a hard time, they are working FOR YOU!

Please know these people help 20,000 people! They are great people here.

They are really helpful and offer services I didn't even know about. The employees were very respectful and willing to help out anyway they can. The lines are long but it's well worth the wait. I would recommend this facility to everyone in need of assistance.

They provide a free store with clothing household items shoes and things for pets. I always get thehouseholds items

The people are rude and go out their way to NOT help you.

They are amazing!!! I only went twice one was recent over the summer my electric bill was very high almost 400.00 dollars and they helped me and the lady who helped me was SuperAmazing!!!! Now I will donate clothes and my time to help when needed

When reading Crisis' mission statement, that reads, their organization stands to prevent homelessness and preserve dignity, I take that as reassurance and comfort in knowing that for a little while, I can breath if only for a moment. But when you're told that the income you get for your household, that they require that you have, is not enough income, sufficient for them to validate their reasoning for providing the help you so desperately need, What do you do? Where do you go? You've provided every paper, email, voicemail or any other document to show your transparency about your situation. A situation you didn't ask to be in. I got cancer, I didn't ask for it. I lost everything because I could no longer work. I'm waiting to get in front of a judge to get what's due to me in regards to my monetary disability. So I've been fighting hard to keep a roof over me and my daughters head, and her child support is the only income right now. Now I'm at that end of the line, where three weeks ago I was told funds were exhausted for my rent. Then today, I was told, my child support is not enough income for them to reach and help stop an eviction. They're too afraid I may be back asking again. So much for committing to preventing homelessness. It's almost as if that's where they want you to end up. Homeless. Now crisis has helped me before in the past and I've thanked them each and every time. But when you tell me everyone situation is different, then I question that. Because everyone that I've seen is there for the same thing I'm there for, to get necessary help. And there should not ever be a biased decision with help. No one wants to be put out on the street if they're trying to keep the place they're in. I see me having more dignity in trying to keep a roof over my head instead of reading a mission by a organization that doesn't seem to want to care about me. I paid taxes for the last nineteen years that I worked in this state before my cancer diagnosis. Even when I fell on hard times, crisis didn't see my face. I had too much dignity. There were people in greater need and I was working. Didn't want to take away from their need especially those elderly and sick. Crisis knew nothing of me until cancer entered my life and has tried to change my life. Besides that, I still see doctors every month and take medicine to stay calm throughout all of this. Just because on the outside you see me and I may look fine, but out of all my transparency that I've laid on the table, you should know the struggles I'm going through aren't easy. I don't wish what has happened to me on anyone. And sometimes it takes certain situations for some to understand and see just how unfair life can be. Thank you for the help you have provided in the past, but I think your policy sucks. I voted on a bill this past mid election to fund places like you. $50M is what you all should have been allocated. I wish my vote showed somewhere in that. Maybe you all should have a listening ear for those that need empathy. I mean a real ear.

Wonderful client services and very personable professionals who give people hope in times of dire straight situations.

There is no place like it the atmosphere is not hostile and all of the workers who accommodate you are so cordial friendly concerned even security is top-notch when it comes to accommodating individuals and treating them as human individuals and again there's no place like this establishment

This place can really provide help. Please just listen carefully to what they need, show up early when they open, have all your documents with you before you get there and don't give the staff a hard time, they are working FOR YOU!

They help but should control more to much racist problems there Hispanic get bullied alot they should do by appointment and maximum service per day to much people there and get ahead of line when u where there before free store need to regulate there system with a lot of racisim and it should be by appointment

Volunteer opportunity for my team at work. Staff was very welcoming and appreciative of the volunteers. Great way to give back to you r community and help others.

We volunteered with our Church Life group. What a fun way to serve the community with our families. We had a great time and the staff there were so sweet and welcoming!

They helped with some of my bills but was disappointed on how they actually buget what you get

Very helpful but I need a referral from ARC of NC who won't give me one so I can't use their services for a case manager. Mobile crisis wouldn't even come to ARC apartments. Gave advise I don't need on this case but oh well.

I've always had a good experience with the ministry there's only been one time where they wasn't able to help me and I understood I was upset but I really did understand the only thing I hate is the wait time I don't know how and why they call the names the way they do but I appreciate the help I receive from them

Get ready to wait for a long time then be confused.

Came here to volunteer. Very good experience. I'll donate here in the future instead of the Goodwill. Everything donated is given away free of charge to the needy.

They Help When No One Will on Bills The Spanish women that come to the clothing closet have No Respect for Seniors an Children One of them "tried" to snatch a Computer out my hand Guess who won.....

Maybe they only help ones who make constant bad decisions. Crackheads etc

Crisis ministry only help those who are already in a bad position. They do not help those who are trying to avoid being without utilities etc (AS CLAIMED ON WEBSITE). I had a disconnect notice and was told to come back on 3 separate occasions. When I first was ask to come back it was on the bills due date. I had to pay X Amt by 5pm Friday or full Amt over the weekend to avoid disconnect on Monday. Got there Fri told me to come back Monday. I ask them if I come when my lights disconnected and have no chance at paying that(higher) Amt can they guarantee me assistance. They told me no they can only guarantee i speak with a case worker. So I call Duke and made an arrangement and came back Tues and they told me to come back AGAIN after the lights were disconnected(my arrangement date) I am pregnant with two kids, no family here in NC and they rather me be in the dark w/no lights or a/c, risk not getting enough help before CONSIDERING to help me. & let s not forget the time, energy, & money I wasted being there 3x for several hours at a time to be told they re aren t going to help. I think it should be a priority to help those to avoid losing their home, utilities along with everything else not only help when it happened already. I have a better chance getting 2 something instead of 6 something. &they couldn t guarantee they ll get them bck on.

Yes you have to be patient but they have helped me on several occasions, thanks you guys for all that you do

I had the worst interviewer ever with diana walker....She is very unprofessional and I wish to never ever associate with her at all.She acts and talks very disrespectful.Diana needs to be written up for her behavior that she displays for crisis ministry.

They help me for years with clothes you can go get all kinds of things that they can.help you with.A?

They have been a huge help with my struggles getting adjusted to living here in Charlotte

Lines are super long sometimes but overall it was ok. They help me find what I am looking for and answer all my questions.

I went down to crisis to get assistance because I was facing being padlocked out of my home in a day and I sat down there for hours only to be told they didn t have the funds to assist me to stop me from being locked out of my home now I have no where to go

Helped me out and i really appreciate it God bless them!!!!!!

Great people! If you're in a bind due to Life's unexpected woes; job loss, sickness or starting a new job & need assistance with rent & passed due utilities they may be able to help you out depending on your situation. Be sure to bring all the needed documents; rental lease, late rent notice, passed due bills, proof of income for the last 30 days (pay stubs, SNAP or any other assistance documents), photo ID, SSN. Arrive early, they're open at 8am & closed by 5pm (Mon-Fri). They don't assist based on what time you've arrived though, they assist based on every individual's needs. So expect a long wait, plan ahead. Bring snacks, drinks, lunch, phone chargers (power banks are better if you have one). Something to keep children occupied will make the experience easier on parents. They have free wifi so a phone or tablet would work...

The process to be help is dreadful and not immediate lights have to be off, eviction must be in pricess sad but their rules. Its like seeing a burglar in your home but call the cops after they leave.

Great place, amazing people, Love the work they are doing!

Very Nice Experience Each And Every Time I Need Help

This place has helped me in the worst times. I don't really like the people who spai come here but the people who come here aren't a reflection of the people who work here.

It's great that there is a resource like it here in CLT. One critique...the people that work here need to do so with more of a sense of urgency. They need to get people taken care of and on their way. Some take the time to come here and the wait is seemingly endless. The staff needs to speed it up. Kinda slack?

They do help when you need them. I just want to say Thank you