COVERT CHRYSLER DODGE JEEP Review

Wow, what an experience! After two years of wanting and then changing my mind, I finally got the truck of my dreams! This dealership has a great atmosphere and everyone is friendly. It doesn't get any better than this when it comes to buying a new Dodge Ram. Cowboy was awesome! He got me the exact truck I wanted even after changing my mind a few times. I had kept in touch with him over the last two years while I was thinking about buying this truck, and every time he was there with a great recommendation. This has been a buying experience I will never forget. Thank you Covert Dodge and thank you Cowboy Goodman!

We had been pricing out Jeep Wranglers for a little while looking for the right jeep for the right price that we felt was fair. We traveled from Conroe, TX to transact on this particular car and deal. From our first contact with our internet sales rep, Jonathan Alcala, to driving our new jeep off of the lot, we must admit it was one of our best car purchasing experiences. Quick, fair, no surprises and most importantly no unexpected expenses. The finance experience was even pleasantly uneventful. The showroom was relaxing with a nice friendly atmosphere. More than happy to give this dealership our stamp of approval.
Thanks again Jonathan and Covert. Im in love with my new Jeep Wrangler!

Great experience. Bernardo and Covert made my dream come true. Searched high and low and they had what I wanted. I could never repay their time.. patience. Car pro recommended ...steered me in right DIRECTION. Hats off to Austin TX. The service I got and didnt deserve truly
THX to all including Irene.

I would like to begin by thanking Rusty Coffman for his gracious assistance in finding me the vehicle I wanted. He understood my uneasiness of purchasing a vehicle without testing it first (as I reside in Houston) and was very attentive to my requests and needs. With Mr. Coffman I guarantee during your car-buying experience that you will be treated with the utmost respect, kindness, and transparency. We were able to come to an agreement over the phone, and within less than 24 hours my vehicle arrived at my home. He insisted on a follow-up call after I took the vehicle for a test drive to ensure it was everything I had hoped for. Afterwards he kindly walked me through the next steps and offered his assistance at any time upon future questions or concerns. I was beyond happy with my encounter with Mr. Coffman and highly suggest him as your guide to an efficient car-buying experience.

If you want good service then look no further than Kenneth Arriaga. He was very attentive and listened to all my needs for my trade-in and payments and was able to accomplish all and more for me to get my retirement dream truck. Many thanks Kenneth.

I was very pleased with the service I received from Mike Shabaan, he helped me find the perfect car for me and made sure that I was happy with my decision at the end of the day! Thank you guys!!

Trey Bearden makes buying a car the easiest experience in the world! He helped us find the perfect Jeep for my husband. He wasn't pushy, was very knowledgeable about the brand, and was extremely personable. He made our choice to work with Covert Chrysler Dodge Jeep Ram a win for everyone! Thanks Trey! We'll be back.

I was there at 10:00 this morning its 7 pm now still car.im smh

Very good service here today. I was helped by Jonathan and he did his best to keep things easy and simple. They all tried their best to lowered the prices and rates as best as possible. I would definitely recommend his service to anyone who asks.

I had the best experience getting my 2014 Chrysler 300s! This truly just fell into my lap with the great guidance of Dylan Scott. I did go in there wanting to look at a different car but firm on a price I wanted. I was shown an alternative just in case and to be honest I fell in love with the choice he picked (he kept what I wanted in mind) and ALL THE BELLS AND WHISTLES! This place is a wonderful place and I would recommend everyone go see Dylan!

Dylan helped me find the Jeep that I was looking for. No struggle or hassle, and informative. All those i came in contact with were friendly. Irene made the whole 'financial" process smooth. The whole experience was great!!!

Worst customer service by far. No formal greeting at all. Most employees present seemed as if they hated there job. They gave me the impression they did not want to be bothered. I was notified by one of the service employees they would be contacting me by text the issues I am having with my vehicle instead of calling me by phone, explaining in detail the issues I am having with my car and if I have any questions. I left my vehicle there with a bad taste in my mouth, thinking to myself if they couldn't even treat me with courtesy, then how would they treat my car. I took my service elsewhere. Think twice before you decide to go here.

This is the only FCA dealer in the Austin area that was willing to negotiate over the phone. After getting my time wasted at so many other dealerships, I was at my wit's end. I finally gave Covert a call and laid out my offer: I received excellent customer service, got a great deal, and took home a 2019 Jeep Cherokee as a result.

The worst service center I have ever dealt with. I made an appointment days in advance. I was told that I could wait and be seen that day. She did tell me that it might be a couple of hours. I was ok with that but when I got there, I was told that it would be five hours. What is the point of having an appointment if I get there and have to wait five hours. I have two kids I can't just sit in a waiting room for five hours, nor should I have to.

Good people at service department. Provided loaner cars which is a plus

The easiest transaction I have ever had, while purchasing a vehicle. Highly recommend M Stangle.

This was the best car buying experience I have ever had! Chris was amazing in helping me buy my new Dodge Durango! He was easy to talk to and very knowledgeable and helpful... knew everything about the vehicles to help me pick the right one. The experience was quick and easy and no stress at all! Financing was clear and no hassle/haggle... I understood clearly the deal I was getting and feel like it was a greatt one. Very happy with the vehicle he helped me get into.

I had some car trouble and Trey was able to give me a loaner to borrow. Great customer service. I will be purchasing a car from him soon wouldn t have any other sales guy.

I found this place online and I had a great experience from start to finish. I was out of town the week of the 4th of July and I arrived to Austin hoping to catch someone there on the 4th. Upon arriving at 6:00 pm they were closing only one person was in the showroom working late, he came out of his office and asked what he could help me with and I said I was there to see a truck that I found online and he said, well we are closed but I would like for you to take it home, I was like wow! This gentleman s name is Jeremy and he s the Sales Manager there. He went out of his way just so that I could see if I liked the vehicle that I was interested in. He told me to keep for a day or two and come back to talk to my salesman Kenneth Arriaga who was so professional and he helped me out with the whole sales process and I am in the vehicle that I am happy with. I will definitely be going back there for my next vehicle purchase. Thank you Jeremy and Kenneth! You all were awesome.

We walked in here unsure about what was about to happen. We met Bernardo Vasquez and we left with a Dodge Charger Scatpack!! Awesome man awesome deal awesome experience. Buy from this man, from this dealership. You won't go wrong. He shot us straight and got us a great deal!

I would not suggest getting your vehicle serviced here. I have an older car that I took in to get the A/C looked at. After having my car for a full week, they finally quoted me $2700 to fix the car. I mentioned that I only needed the car for a few more months, and asked if it was absolutely necessary to get this work done (I could handle being sweaty in the summer since I'm not really driving much). The mechanic made it seem like if I didn't get the car fixed it would pose an extreme safety risk. This seemed ridiculous to me so I had my family friend who owns a dealership call Covert to walk through the charges. Long story short, the majority of these repairs were not necessary and they were completely trying to overcharge me / get me to buy a new car. I'm really upset about this because I had previously had a very positive experience with this dealership but now I feel like I can't trust them. I will no longer be getting my car serviced at this dealership.

Had a great experience with J in finding a new vehicle. No pressure and answered all my questions. He even detailed my old truck, almost made me not want a new car. ;-)

Worked with Edgar Cruz, and customer service was on point. If you want straight answers and a sales rep that will work hard to get you what you need ask for Edgar.

I purchased a Jeep Wrangler Sahara about a year ago from Cowboy Goodman. He was so great to work with and has helped me anytime I have reached out to him...they don't come any better!

2014: This is in regards to the Service Department.

I went to Covert Service about 4 times 8 already since I owned the car (less than a year). I have a 2013 Jeep Wrangler and the gas cap light has come on several times.

Gas Light Issue:
- First Time, they did the smoke test, they said that I should make sure the cap is tightened (i have worked on cars my whole life), but hey, fine maybe i'm just not used to a poorly made gas cap
- Second Time, they told me it was fixed, cap was on tight and the light was gone but came back on after about 2 months so i checked, and yet again the cap is loose still
- The most recent Time I took it in, i told them, hey I've tried everything, if the smoke test comes back as no issue then please replace the Gas cap as that has to be the problem. Additionally this time, i pointed to the inspection sticker and said, i need a STATE inspection as mine will expire this month. When I got my car back, Larry said to me, 'they checked the gas cap, and did the smoke test and no problems so make sure you really tighten it'. This was after I explained and showed him how loose the gas cap was, so I was not happy with this answer and told them I'm taking it somewhere else. I then asked if they finished the inspection, to which I got the response 'we did the 27-point complimentary inspection to make sure everything was ok'....to which I gave a blank stare and said 'Larry I needed a STATE inspection'. I was so frustrated, I grabbed my keys and left.

Appointment Issue:
- Why have an online booking system that sends the customer a confirmation if you're not going to use it? I booked an appointment online and received an e-mail saying my Advisor was going to be Ray. I called 3 days before to make sure the appointment was still on and the receptionist said 'Yes, I see you in the computer so you're all set. Your advisor is Ray!"
- When I actually got to the appointment time, the service guys were clueless as to where my appointment was, Ray isn't even a service advisor, and then they told me 'Oh yeah, we never use the online appointment, you really should call, we don't have that appointment but bring it back Monday', so I filled out all the things I needed done with Larry, showed them the Gas Cap issue, said I needed A State inspection and there was a recall to be fulfilled (see above for the poor attention to detail here).

This was a very very very frustrating last experience. I'm sorry but no convincing or coupons will bring me back to this department.

Luckily my car is under warranty so I didn't have to pay, but I have no faith in this service department. It is unfortunate because I had a very positive sales experience with Brady, who no longer works there. Another issue, way too much turnover for any consistency.

UPDATE (SEPTEMBER 2016):
My battery died today at work so I got it jumped. Once I started driving, the dashboard started lighting up and going haywire... I figured "hey, maybe it's been a while, Covert got better reviews, I did buy my car here and Still have warranty, they'll help me out for a quick check on the battery"... WRONG AGAIN.

I pulled up to the "express lane", I waited patiently for about 5 minutes until someone acknowledged me, and explained my situation.. I was nice, asked if they could help out. The answer I got was: "yeah... It's going to take at least a few hours to hook up and test and check it out"... To test a battery...

So, I politely said" to test a battery? You can't just tell me if it's good or bad at the very least? "..." uh no sir, just being honest". So I left. Came across the street to NTB (who is getting a great review after this), my car is running fine, tested and they're fixing the poor wiring of the battery... For $30.

Covert management, please do something about your service department. This is absurd.

I've never had a good experience here. Last time I went in for an oil change and they told me my oil pan was dented in and they couldn't change my oil. I had to pay for an upper and below oil pan and then pay for them to replace the lower. Even though I paid for the upper I didn't get to take the part home. I chose not to replace the upper becuase they wanted 250 in labor costs. This was also after taking it to them three previous times and the oil pan had clearly been dented for a few months. Someone dented it while I was deployed and didn't fess up. They also promised a 48hr turn around. At 48hrs I called to be told it had not been started. They have some excuse then called an hour later to say it was done and apologized. I also have never gotten my oil changed in under two hours. I'm mad this is the only dealership near me otherwise I wouldn't come here. They always say sorrry but will NEVER compensate you.... ever. They always say one thing but never change. I would be embarrassed to have my name on this service department. Oh also when my wiring harness was chewed through by rats they fixed it with my insurance companies money but my horn didn't work anymore they claimed it was my fault then told me the wreaked driver must have disconnected it.... no he didn't you did... fess up to it and move on. I encourage anyone who has had the same experience at the "express lane" to call mopar and complain. They agreed this is unacceptable behavior and with enough complaints this dealership will lose its license.

Charles Black is a great guy. Ask for him, he's patient and friendly.

Recently had to sell my car I had bought in the beginning of the Year which put a huge strain on buying a new car. Luckily the people at covert (where I d gotten my first car with the help from Kenny who was also very helpful) were very eager to help especially Keri kicken who kept her eyes peeled for a week trying to find a car in my price range and all of my picky requests. I d been to several different car locations and each tried to use my situation to their advantage; it was nice going in knowing I was getting the greatest deal for what it was worth.

Purchased a used Jeep Grand Cherokee overland yesterday from covert. Worked with Dylan Scott, he was friendly and very patient and went above and beyond to complete the deal. Irene worked hard to get me financed, overall great experience and customer service.

My husband and I bought a Dodge Ram Truck last October. The buying experience went so easy with Trey Bearden we decided to buy another vehicle from him recently. He makes buying a vehicle so much more enjoyable.

Marc Wernli and the guys at Covert are the nicest sales guys around!!! I can not say enough of the service they give. I purchased my third Jeep from them and will not buy another one from anywhere else!! When they say "Covert is a family dealership" they mean it! Even while sitting waiting for my inspection to happen another sales associated noticed I was doing homework and stopped to chat. Even a year later Marc knows who I am and what I purchased! Great job guys!!

Dylan was awesome and honest and made me feel really comfortable I love my new Jeep!!

My daughter was in the market for a new Jeep and Covert nailed it!! Very friendly staff, great deals! Edgar Cruz, Irene Porras, and the rest of the staff were wonderful! Thank you so much!!

on two occasions i made service appointments. both times I show up on schedule and my appointment was "not in the system." i dont understand how you can remotely do business with that kind of failure. also, dont bother bringing your diesel truck on a saturday because they do not pay diesel mechanics to work on saturdays.

Amazing experience at Covert Jeep. Reasonable, friendly, and easy. Most pleasurable car buying experience ever. Thanks to Dwight and the rest of his team!

As a first time buyer at a dealership, my husband and I went in thinking we were coming back home without a car. Thanks to Jonathan we came back home with a brand new 2017 Cherokee. Thank you so much! His a really great guy! If you are a first time buyer I definitely recommend him!!

Terrible, terrible establishment. Nobody knows what s going on they just tell you what you want to hear. Do business elsewhere

I bought my 2017 jeep cherokee trailhawk last week here. I highly recommend Mike Kozlowski as a salesman. He didnt waste our time try, asked what i was wanting to look at was willing and ready when i got there had the jeep ready and when it came down to buy he went above and beyond to work with us and make me and my husband satisfied with the deal. He was patient and very willing with us which we can be a handful. Covert was the best deal i could find I got exactly what i wanted and finance with mark was easy and to the point even was able to use my own bank. Thank you Mike K, Mark and covert team!!
Gianna

Me and my wife just recently purchased a 2015 Ford F-150 from there dealership and Kenneth and Jonathan where very helpful in helping us get the truck that we wanted great customer service .

Buck, Will and the Covert team took amazingly great care of me. They were extremely responsive and flexible with my situation (first time home buyer needing to protect my credit until close). If it wasn t for them, I d either be be without wheels or paying a much higher interest rate on my mortgage.

Buck was the first person to truly educate us on the vehicle (I ve never owned a Jeep before) and I feel very comfortable taking full advantage of all of the features it s packed with.

Buck s sense of humor and genuine personality made the process stress-free. Will supported his actions to go the extra mile for my unique situation. I ve double checked with friends and car enthusiasts and they ve assured me the deal I got is pretty unheard of.

Because of the care he took, I ll be a Covert customer for life and a champion of their style of doing business as long as they re around. Thanks, Buck and Will!

Terrible Covert Jeep Experience: 2014 Grand Cherokee 4WD/Summit/Eco. Purchased: 03/29/14 Drop off vehicle: 04/27/15 CEL (Engine Light on) Week 4-27: No technician available to look at vehicle due to backlog. Week 5-4: Perform Diagnostic told catalectic converter needs replaced (On backorder). Week 5-11: Converter replaced, technician drove overnight, CEL back on. Retested and NOX sensors needs replaced. Week 5-18: Called and advised part showing updated delivery date to 4 weeks due to backlog. Called service manager - Tim Hartsaw. Stated complaint on backorder Tim asked if this was the vehicle the found gas in the diesel, I said no. He said they had the diesel tested and they did find gas in the diesel, I said absolutely not. Wrong person, wrong vehicle. Tim said let me get with the service advisor and get back to you. No return call. Spoke to service advisor next day (Great guy Alan) advised they were expediting the part and should be here on 5/21 Alan called and advised part is in, put on and technician wants to test overnight

05/22/15
-Picked up paperwork and asked to speak with Tim
-Looked over the vehicle, filthy, mud caked into the drive side carpet mat, food crumbs in vehicle and cigarette lighter found on floor board of passenger side
-Stated to Tim 60k vehicle, 4 weeks in service and this is what I get to pick up. Tim apologized and stated his car wash guy took off sick today Net of review: The worse service I have ever had from any Covert owned dealership (I have bought from Covert for 15 years). I understand part issues, its corporate s fault, etc. I am in the services industry and customer service is the #1 thing that keeps customers coming back. Not having enough staff is a leadership issue. Having employees, call off sick is normal business, prepare your staffing plans accordingly and if that fails you, do it YOURSELF for your customer.

Horrible Service.. My vehicle was dropped off 1/12 and we are on 1/24 and my vehicle hasn't even been looked at. Service advisor ignores my calls, no loaner and no one has the right answer. Some say it's being looked at, another says it's next to be looked at. DO NOT TAKE YOUR VEHICLE TO BE SERVICED they will just park it and forget about it. They are all liars unproffesional and very short staffed if they still cant get to a vehicle that got dropped off almost 2 weeks ago!!!!!

Covert's online selection brought me in but it was Adam and Jonathan that helped me get the vehicle perfect for me! I'm more than 100% satisfied with me deal. Adam greeted me shortly after I entered the building and assured me he would take care of me. Moments later I was seated at his desk to start my process. Know what you want and know what you can spend. Help them help you. Jonathan finalized all my paperwork and numbers which I got to sign on a huge digital table top. Jonathan ran back and forth for me to get this great deal Covert found for a barely used in almost mint condition Jeep! If you are in the market for one of these fine vehicles Covert offers then GO TO COVERT! Thanks again to Adam G and Jonathan A.

I had a great experience purchasing our Subaru Impreza at Covert from Kenneth Arriaga. Kenneth s great, knowledgeable, really helpful and responsive. The process was smooth and fun and none of the pushy sales bs you get at some other car dealers. I d highly recommend Covert and Kenneth!

My wife and I were in the market for a new Jeep Wrangler and sent out emails to all the Austin area Jeep dealerships. Most contacted us at least, but only a couple showed that extra attention to detail that one notices is more personal. I hate buying cars and want it to go smooth and quick and the experience is usually opposite that. Well, Justin found what we were looking for and we basically showed up for a test drive, got our trade-in evauluated and signed all the paperwork in probably under 2 hours. Everyone was friendly and efficient and there was no pressure to buy a warranty. Thanks Covert for my second Jeep purchase! Next time I'll just come straight to you. Thanks!

Chuck was our salesman. I have never seen a team that works together so efficiently in making customers happy and helping them find the vehicle of their dreams. I highly recommend this dealership to anyone who is looking for a new vehicle

Great sales crew great deal purchase a Rubicon 5 years ago .There service department sucks keep that in mind . I will be purchasing a Mojave soon but not from them ! Covert, customers service after the sale is very important!!!

Purchased a new Pacifica from Enrique Zamora. Fantastic experience, transparent, knowledgeable and earned my business through his
great efficiency. See Enrique for any purchase, he will ensure your experience is not the typical pressure paradigm found in the vast majority of car dealers.

Once again I went to covert because they are my favorite Dealers and they are the best this time I worked with Dylan he is awesome guy who went above and beyond just to make sure that we get the car that we want and that it fits exactly what we need and fits our budget definitely if I want to buy another car I will go see Dylan because he's awesome to work with Another good guy in your team covert love you guys and thank you

I will never shop anywhere but Covert! Fred A. is amazing & will do everything he can to make car buying painless & as pleasant as can be. Our last four vehicles have come from Covert & quickly refer friends and family! This is a picture of our two newest Covert cars. And a bonus...I live three & a half hours away and they delivered!!

Holly Hughes

We would like to shout out for Freddy A! My family is the first time buyer. He took great care of us and answered all our questions with patient. He also tried everything to give us the best deal for the car we wanted. He even worked accompanied us later than 9:00 P.M. We love the car and great sales people!

Horrible service time, brought in our sons Dart - 8 days later still hadn't even looked at the vehicle & told us they couldn't guarantee when they'd get to it. I'll never be back nor will I ever recommend service here.

I was regular customer to them until last time I repaired my car total cost me 611 dollars 70 cent and it's took them 3 days to fixed it they don't have part it's coming from Dallas and salesman did tell me how much it's going to cost to repair it and price was extremely high labor they charged me 432 dollars and 60 cent extremely high price for replacing heater hose I knew I made mistake taking there outside anywhere shouldn't be more than 150 dollars total repair no more than 250 with part I am never going back there again even for oil change again completely rip off and took them 3 days for few hours work

Really easy buying experience with Edgar Cruz and Bart Gunkel from Covert. No one came close to beating them in price in the whole state of Texas and they were able to deliver the car to me since I live out of state. I would absolutely do business with these guys again!

I highly recommend he was very persistent and direct with meeting our needs that we wanted in our brand new vehicle.

Kenneth Arriaga
Covert CDJR
Sales Professionals

I have bought three new trucks from Jonathan A. and Bart in the last three years, and can't recommend these guys highly enough. They are straightforward and have integrity, which I can't say about other dealerships I've dealt with. There is always some negotiating, and I've been very happy with the results. I'm heading back this week to buy a fourth truck!

Edit 1/25/18- I finally bought my 4th truck from Covert last week, and had a great experience working with Dylan S. this time. I always enjoy working with Bart G, and highly recommend this dealership.

I'm just wondering now if they have a car buying club so I can get one free after buying my 5th vehicle from them in the future!

Great dealership with great service. Dylan Scott was very helpful which made the trip from San Antonio worth it. Thank you again Dylan Scott

Great prices, Friendly staff and great new vehicles....I've bought 2 Dodge Ram 1500 from this dealership....Awesome

If you're looking for a car Dodge, Jeep or Chrysler definitely check in with Dylan! He was awesome. Made the sale fast, smooth and painless. I was in and out in a little over an hour! He had everything ready before I arrived.

I get a new car about every other year and I had the best experience at Covert by far. My car was totaled so I needed a car ASAP and David Petrus was absolutely AMAZING! He wasn't pushy, very personable, and provided great customer service. I had no idea what car I wanted and he went out of his way to make sure I found a car that I loved and didn't rush me to pick car so he could "make a sell". He even made my life easy by returning my rental car for me! I will definetly refer everyone I know to David!

I Waited 2 days for an email from the dealer. No answer.
We end up buying at another place

Dylan Scott and his team were amazing went out of there way to help even hand delivering the vehicle. I can promise I will use covert again.

Dylan went all out to make my car purchase a reality. The headliner in the van that I was interested in purchasing had come detached from the roof and was sagging/hanging throughout. I was hesitate to secure the purchase due to the extent of repair to fix the liner. Dylan made a call to one of his connections who quoted a price of $250 to $350 to install a new headliner...and that wasn't the end. He told me that I could drop off the van with him, he would arrange the headliner repairs and while it was in for repairs, provide me with a loaner car. Now that's above and beyond one's expectation. Dylan proved to be more than just sales, he was genuinely dedicated to provide the best purchase with the best possible outcome. ASK FOR DYLAN !!!!

I dealt with the greatest sales associate ever at this location. Talk to Kenneth Arriaga when you're ready for your next jeep. He made it super simple and hassle free!!! Love this dealer!!!

Update: 12/2017
I purchased ANOTHER car from Covert in Austin and had the pleasure of dealing with Kenneth Arriaga once again. I cannot tell you how simple and easy he made my experience once again. 2 cars in 2 years!!!! Great place to purchase!!!! :) Thanks Kenneth

All a lie page for a very expensive insurance and it turns out that every time I go they want to charge me and I treat badly everything very happy when I buy and now nothing I do not recommend them to anyone there are many better agencies than that

I've bought quite a few cars from Covert Ford over the years. I keep going back though because of my salesperson though. This time was my first visit to Covert Ram, and Buck Ashcroft did a fantastic job. He was knowledgeable about the vehicle and open and honest about both the vehicle and service department. There are too many dealerships around with the same inventory and price to buy from one you don't trust or like. Buck did a great job before, during, and after the sale to make me want to come back the next time I need a car.

They took my car in and patched my tire very expeditiously. Staff was very friendly and helpful. Will be returning for any of my Jeep's needs.

They never took me home and they make me waiting all day long for a vehicle recall

Matthew provided guidance and a great experience in my search and purchase of my new Jeep!

I was there today in the rain with a umbrella looking at vehicles and no came out or the ones who were out didn't greet. So, I left and went to South Point. I was approach immediately and greeted by a salesman who's only been there a week. He got a sale from me.

Best price on Ram Eco-diesel, but if you need to deal with the service department, keep the suicide hotline number handy - you might need it!

My husband and I had a pleasant/stress free experience at Covert this Saturday all thanks to Dylan S. We went in with hopes of purchasing a Jeep and Dylan did everything he possibly could to make sure we were happy with our purchase. Dylan was very professional, honest and helpful; we couldn t have asked for a better experience. We really appreciate all of Dylans hard work and couldn t be happier with our new Jeep. We definitely recommend Dylan at Covert.

Clay and the rest of the service staff have me in and out quickly for all my maintenance needs on my 2016 Jeep Grand Cherokee. Great prices and friendly service! I recommend them to everyone.

Just went through worst experience with a dealer. Not sure of it was just my salesman, but seemed shiestey with info. Wouldn't provide info I wanted, would just say whatever to keep me till next day. We struck a deal on Monday, truck was supposed to be inspected and shipped Tuesday. Thursday night I emailed the customer service people and told them how upset with service I was. Low and behold, Friday I get all into I've bee wanting. Then he says truck will ship later that day... Blah blah blah, then it's going to ship Saturday. Nope. I'm done. Keep it. The worst service provider.

This is the worst service experience I have ever had.

You can not get through to the service department on the telephone. They do not return your call if you leave a message.

Today I had an appointment for a safety recall. I have been trying to get an appointment for three months, but could never get anyone on the phone. Went in today. Asked for the service adviser that did finally call me back after I left a message for the service manager. The service manager did not call me back, he had one of the service advisers call me back. He should have taken care of this himself.

I asked for the service adviser, Nathan and was waiting at his door when he walked out and did not come back. One of the other advisers paged him and told him that there was someone waiting int the drive. He did not come back.

I left after I could not get any of the other advisers to assist me. I will be going somewhere else for all work.

I can see by the other reviews that this is not a unique experience at the service department.

I ve never posted a review for a car salesman or dealership since I don t find buying a car at a dealership all that enjoyable. However, when I purchased my 2013 Ford Mustang GT from Dylan Scott at Covert Auto Group on Research Boulevard, there was no question that I should write this review. Throughout the entire process, Dylan was professional and straight-forward. He was always quick to respond to any questions or concerns I had. If you are in the market for buying a car, please see Dylan at Covert Auto Group!

Dropped my truck off for service on Wednesday at 3pm for a brake change and check engine light diagnostic. Was told that I would be contacted for approvals of repair costs. Waited all day Thursday with no call from the service department. Called them at 4pm to request a status update and was told that my truck hadn t even been looked at. It was still sitting on the lot and would be looked at sometime on Friday. Depending on if they have the needed parts in stock or not, it could be there even longer over the weekend and into next week. I was never told that servicing would take multiple days as I need my vehicle for work. Communication is extremely poor and service times are multiple days.

This was by far the easiest car purchase I have ever made thanks to Larry Wilson. He was very professional and found me the exact car I was looking for. I am very particular with what I want and Larry was very diligent in finding just that. He was very easy to communicate with and responsive to all of my concerns. I drove in from Dallas and completed the transaction in less than an hour! I would highly recommend Larry and this dealership to anyone looking for a no hassle car purchase. Definitely worth the drive from Dallas for a great car buying experience.

My car has been there for 4 days now and all they keep telling me is "it's still in line waiting to be looked at".. dont take your car here! dont do business here this place is a bust. And will charge you everything for doing absolute nothing. Im sure there gonna hit me with some kind of extra fee other than repairs as well. The sad thing is that I actually made an appointment a day in advance. DONT GO HERE TO SPEND YOUR HARD EARNED MONEY ITS NOT WORTH IT.

I just leased a new Jeep and worked with Will and Dylan. They were both fantastic through the entire process and highly recommend working with them on your next car!

I have bought six Ram 3500s from Covert in the last 7 years. They have always bent over backwards to give me the best deal and keep me coming back. It s not just a car dealer but more a part of the family by now. Bart the manager and Bernardo work with me every time to make sure I get what I want. I will continue to buy here and not go anywhere else. I actually live in Houston now and have driven to Austin for the last three purchases. They are that good!

This is third vehicle I ve purchased from COVERT, 2nd I ve purchased from COVERT Dodge Jeep Ram. Our experience at the dealership was amazing. We worked with Mike Stangle - he was friendly, funny, knowledgeable and made the whole process super easy and actually enjoyable. We thought we wanted one of the few wranglers they had in stock, but after the test drive we changed our mind to a different version. Mike wanted us to get EXACTLY what we wanted and he helped us weigh out our options in doing so. We built some out with him online through the Jeep website and talked about the pros/cons and how easy that process was, but then he searched dealerships they trade with and found us THE perfect one. We were very lucky they were able to trade to get us what we wanted and not have to wait 2 months on building one out. Mike was awesome, and he has checked in multiple times since our purchase to make sure everything is the way we wanted it. He has truly gone above and beyond and we would do business at Covert Dodge Jeep Ram and with Jersey Mike Stangle again and again! Thanks Mike!!

I left CarMax Friday evening without a vehicle feeling very discouraged and frustrated. My vehicle got totaled in an accident and I needed a new car ASAP.My boyfriend referred me to Covert in Austin. Saturday morning we met with Ron Bautista and it only went up from there. He was very personable and easy to talk to from the jump. He went out of his way to make sure I got what I was looking for at the price I wanted. He wasn't pushy nor did he try to pressure me into anything. Within the next couple of hours I left with a detailed 2017 Jeep Patriot w/ a full tank of gas. The whole experience wasn't your typical "dreaded 5 hour long boring dragged out process" that you would expect when going car shopping. Instead, I got to meet an awesome guy, have great conversations, got in a few good laughs and left with the car I wanted at the price I asked for when I first walked in. I will DEFINITELY be referring all my friends and family right on over to Covert in Austin. Couldn't have asked for a better experience. 5 stars isn't enough, wish there was more. Thank you Ron!

we bought our ram on line and had it shipped to michigan from texas,everything went as it should have ,it was detailed to perfection,Justin Gann was great to us,we are happy with the truck we never saw until 2 weeks after we bought it.NOTE you guys have a you tube site,explain lonestar, which is cheaper than anything up here you need to update it with how out of state buyers can save money on your low mile demos,and how it works.justin had a pic of putting it on the hauler and we have pics coming off

I visited Covert CDJR to ask information about a pre-owned vehicle. The staff was friendly and Kenneth (the salesman that worked with me) was helpful and knowledgeable. When I decided to pull the trigger and buy the vehicle, Kenneth and the staff of the financial department made the entire process really easy.

Very nice and accommodating. Repairs went well and their sales staff friendly and helpful. Overall a great place to find a car. Need to make it easier to pull in off the 183 exit though! But but they do a great job there.

Want to say thank you to the covert team! Our salesman, Scott Anderson, was a pleasure to work with and Peter Prescott in the business office was top notch. We walked in on Saturday and were in and out with our brand new ram 1500 in like 2 hours! No hassle experience making a deal... Will, the sales manager, was a huge help. Thank you everyone! See you on the next car!

great car buying experience. Fred was awesome, he helped me to find exactly what I wanted, he was honest, and he went above and beyond to make sure I was happy...just a good day. Peter made the financing process easy and efficient. Both guys were awesome. My wife loves her new Jeep!

Did deal over the internet. Shopped many dealers. They responded quick and when i drove from Corpus to Austin. There were no gimmicks. It was exactly to the penny.

I had a great experience buying a car here, Kenneth, sales person, and financing helped me a great deal, I was skeptical at first because i didn't know if i was going to be able to get a car , but they helped me to get a good deal and the car i wanted.

Holy cow. Car shopping is my least favorite thing to do. I have to take tequila shots to get myself in the right frame of mind to face before heading to the dealership. However, Covert DE-LIV-ERED. Adam Culpepper was a true Jeep enthusiast, he answered my questions before I even asked them, and he was genuinely concerned about making my experience enjoyable. It's nice to not be "sold to" but instead be helped, which is what Adam provided to him. After I drive the wheels off my new Rubicon, he'll be my first (and only) stop!

One of the worst experiences I've had at any business. Condescending, rude, and unprofessional salesmanship. I worked with a sales rep for weeks prior to my appointment at the dealership. Flew halfway across the country. Then showed up ready to put my cards on the table and purchase a new vehicle. The staff attempted to coerce me into an $800 monthly payment, with $10k down, for 7 years. This was for a $30,000 truck. Any customer with a 3rd grade math education could tell you thats a horribly insulting deal that doesn't add up.

Buying a vehicle is tough and requires negotiating to get whats fair in the best of circumstances. Although, if you are not treated with respect, professionalism, and courtesy; you shouldn't give a penny to any of the parties involved. I encourage anyone who reads this to never give your hard-earned money to an establishment like Covert.