COVERT CHRYSLER DODGE JEEP Review

We love the service we received at Covert. Justin was very professional helping us find the vehicle we had been searching for. We contacted Covert through the website and Justin took if from there. He picked us up from the airport, we filled out the paperwork, and we were quickly on our way back to Houston with our new jeep. Thank you Justin!

Want to thank Covert for one of the most painless car buying experiences I have ever had. Dylan did an amazing job as my sales rep and was very detailed in the process. Doing so without playing the car sales game. He made sure I reviewed and understood what was going on. Rusty in finance got me out of there in about 10 minutes (fastest freaking time I ever got out of a finance department). Already loving the Rubicon and I will without a doubt be referring friends and family to Dylan and Covert!!!

I have a Chrysler crossfire roadster and scheduled a service appointment on line for drop off at 7 am on September 21,2016. I received a confirmation of my appointment by email. When I arrived at the service express area, an older lady came up to me and asked what I needed. I told her the items that I needed checked. She told me that I didn't have an appointment. I showed her my confirmation email and she once again told me that I didn't have an appointment. She said I could leave the car but without an appointment it wouldn't even make it into the mechanic for 2-3 weeks. I told her that I did have an appointment. She never offered to make me an appointment. Nor did she explain why I had the confirmation email. There were others dropping off their cars and I didn't hear any of them being told it would 2-3 weeks .
I have always purchased Chrysler vehicles since I was 16 years old. My Dad worked for the company and I had always been treated with respect . I was told that most people who have a crossfire only use it on the weekends . I informed this idiot that this was my primary car and I did have to get to work each day, I didn't have a car for each day of the week !
I actually am looking to buy an additional car for my household but will NEVER use this dealership. This stupid situation is causing me to be delayed in getting my car repaired for my safety . I wasted my time today and was late to work because of the unorganized "no service" department. My job allows me to meet lots of people every day. I will share and suggest NOT to use this dealership. I also plan to take this to the BBB and anyone else that will listen to me.
Perhaps if I were a man this wouldn't have happened. I hope someone looks into the operations of this place. Word of advice.... CUSTOMER SERVICE!!!! Word of mouth can really hurt a business .

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Shopping for a new vehicle can be over whelming . Between all the diffrent options of vehicles the numerous sales reps pressuring you to buy buy buy it can drive you crazy. The salesman at dodge jay was awesome in helping us get a great deal. He suggested for us to get a certified dealer loaner vehicle . Practically brand new only 6k miles and an awesome 100000 mile power train warrenty at a great price. If you are looking to get a good deal covert dodge is the place and jay is the man you need to talk to. 10 /10

So after getting the run around @ two different dealerships I finally found this one.
This was the best thing ever I was in and out in no time plus the car I wanted@ the price I wanted.so if you are looking fit hassle free,and someone who is going to go to bat for younger see Edgar Cruz@ covert auto group you won't be sorry

Justin Gann is AMAZING!!!! We have bought 3 vehicles from him now and refer people to him all the time. This go around we traded in two vehicles and purchased one. We shopped other dealerships and always end up back to Covert because we know we will be taken care of by Justin and the team at Covert! We ended up with a way nicer truck for less than the truck the Dodge dealer in Taylor wanted to sell us! Go see Justin and tell him Terry & Shelley sent you - he will take great care of you! We trust Justin so much we didn't even see the truck until we were there to sign paperwork! And we were in and out in less than an 30 minutes for paperwork! We had our own financing so all we had to do was sign paperwork and we were done and off to dinner in no time! We love our new 2017 Dodge Ram 2500!!! Thanks Justin!!!

Lindsey Krug is amazing. This was my first time buying a car on my own, and she was patient and did not pressure me to make any decisions. I've always been warned about how dealerships make you overpay for a car, but I left this experience in my ideal payment range, with absolutely everything I wanted.

I first went to just look at the Jeep Cherokees, and Lindsey showed me all the different features between the models. I knew I wanted black exterior, black interior leather, the comfort and convenience package (power liftgate, keyless entry and start, dual air control, etc), the largest touch screen control system, and a few other things. Most of these things come with the top model, The Limited, but that was far out of my price range. The base model of the mid level edition, The Latitude, was just a small tad above my price range, but doesn't include all the features listed above that I wanted. When it came down to it I wasn't willing to sacrifice what I wanted, so I told Lindsey I would save up a little more and come back for the Limited. I promised her I'd work with her because she had been so helpful thus far.

Over the next week, she worked with me via text messages, found several Latitudes that had nearly everything I wanted, but I didn't want to sacrifice for a car that was a LITTLE better than what I started had, especially if it wasn't in my target price range. During this week, Lindsey continuously got my closer and closer to my price range with more and more amenities I was wanting. She even gave me my trade in value on my car without ever seeing it.

By the end of the week, Lindsey found a Latitude with every single thing I wanted, and even had them custom put in leather to meet all my desires. I walked away with a Latitude with many Limited upgrades - black exterior, black interior leather, the entire comfort and convenience upgrade package (including the power liftgate, keyless entry, keyless start and go, dual side air control, etc), the Limited's large 8" touch screen control center, rear back up camera, and many other great features.

Here's the craziest part: Not only was Lindsey was able to get me all of that in my price range, but I walked away with Lindsey giving me $2,500 MORE than what my trade in was originally worth without EVER looking at my car! I literally bought the Jeep and drove off the lot, and the dealership never once even glanced at my trade in. Granted, it is in great condition and I never lied about any of it's flaws, but I just thought that was unheard of. Before I signed the paperwork I went to several other Jeep dealerships to see if they could beat the price or offer me more for my trade in without taking away any features on the car, and every single dealership didn't even try to counter offer. They all told me I would be a fool not to take the deal with Lindsey at Covert Chrysler, Jeep, and Dodge because there was no way they could beat the price. Needless to say, when I need to buy another car I'll be calling Lindsey.

Our sales person was Scott Anderson. Scott was helpful and answered our questions without making us feel pressured. We got a great deal on a great truck.

One of the best dealerships we have bought from! I give 5 star compared to South point dodge. Mike Kozlowski was very helpful and professional as well as everyone else who helped us leave in my new 2017 durango!
i would recommend this dealership to anyone!

Kenny and the team at Covert were great! We went looking for a used truck for my husband and never dreamed we'd be leaving in a brand new one! The whole process was quick and smooth. I will be going back to look for me something as well.

Thank you to David Hassenmiller for making my first car buying experience so positive! His attention to detail and quick responses to any questions/concerns we had is exactly what I was looking for. He was very kind to us and patient throughout the entire process. Definitely recommend him if you are looking to purchase!

AVOID! NEVER go to Covert service! My daughter took her Jeep Wrangler in for oil change and to have the airbag spring recall service. Covert change her oil, but told her to come back in 6 months to complete the recall work. After 6 months passed, she again returned only to be told to come back in 6 months for recall work. I took her Jeep to another dealer who completed the recall work that day and informed me that the oil/filter had not been changed "in quite some time" (it was also a quart low). I personally visited Covert service to let them know, but they were uninterested. Covert Jeep is correctly named since they are not openly acknowledged or displayed customer service. AVOID AT ALL COSTS!

I had my 1st car repair needed. I called and spoke with Todd in repair and decided to take my car there. The service was fast and honest. Todd kept in touch with me throughout the entire process. They worked on my car and had it completed over the holiday weekend. Thank you Todd for making this a great 1st experience!

How often do you go to buy a vehicle and leave spending less for exactly what you wanted??? This was my experience with Covert Chrysler Dodge Jeep Ram. Jonathan A. was very friendly - no pressure - seemed like he sincerely wanted me to find the right vehicle and get the best deal.

On the day of my purchase, had very limited time to look and did not expect to purchase a vehicle. The whole experience was very efficient. I looked a three vehicles and was able to test drive. One vehicle was clearly the best fit for me, and I hoped it would be available later when I had more time to finalize my purchase. Jonathan A let me know they could finalize the purchase in about 30 - 45 minutes. To my surprise, they did finalize the purchase in about 30 minutes. My whole transaction (looking > test driving > trade in > financing) took less than 2 hours.

Also, I want to give kudos to Mitchell in Financing, and his super cool document screen. Mitchell was very organized and efficient. He went over all my options, and was respectful of my choices. Again - no pressure sales - so appreciated.

This is my second Jeep purchase. My experience at Covert was much better than my experience at another Jeep dealership in Austin - which took about 5 hours and was high pressure all the way; I left feeling stressed out and exhausted. With this purchase, I was happy and excited to drive away in my beautiful new Jeep Grand Cherokee. I can't believe it was this easy to buy a vehicle!!! :) Thank you Jonathan A and Mitchell at Covert Chrysler Dodge Jeep Ram.

10/10 would recommend this dealership to everyone! Specifically, Dylan Scott! After my dad drove 4 hours from Houston, we started the day with plans on purchasing a vehicle from Nyle Maxwell GMC in Round Rock. However, when we showed up for our appointment, we were thrown to the side and expected to wait behind a different customer that didn't have an appointment, we were forced to wait outside in 105 degree weather, and the sales guy, finance guy, and manager all disrespected us to the point where we left and told them not to call us.

At this point, we were upset and frustrated. We called up Covert Chrysler Dodge Jeep Ram and told Dylan our situation and what we were looking for in a vehicle. He told us what they had on the lot that matched what we were looking for and we headed that way. When we pulled up, he had a Jeep already pulled up front for us to test drive that was EXACTLY WHAT WE WERE LOOKING FOR! It literally checked all of our boxes and he was extremely helpful throughout the entire process. He answered all of our questions with confidence and walked us through everything with extreme patience. We could tell that he truly cares about his customers and we couldn't have asked for a better experience. We will definitely be coming back to see him with all of our future purchases and will be telling all of our friends and family. Thank you so much Dylan for making my first car buying experience so enjoyable. You're the best!

My experience at Covert with Rob was exceptional. Not only is he completely transparent, but he took the time to listen to exactly what we were looking for. He was never pushy and did not pressure us to make immediate decisions. This is the second car my wife and I have bought from him this year, and we would highly recommend him and Covert to anyone!

Fair and honest pricing. No bait and switch. Dylan got it done quick and easy.

I just leased a Jeep from David at Covert Chrysler Jeep Ram dealership off of Research Blvd. My experience with David was excellent! He got me the car I wanted within my monthly price range, and made the all around process worth while. I had been to other dealerships around town that were the stereotypical cars salesmen type. They were pushy and made me question my decision. David changed my opinion on the whole car buying/leasing process and made me feel comfortable. Anyone who is in the market for a car in the Austin area, I recommend buying from David! Thanks for making the process so painless!

David H. was great with looking into our new Santa Fe!Was extreamly helpful,knowledgeable and got us the best deal!Definitely recommend!

We just purchased our New Jeep Cherokee,
And my experience was wonderful. Thanks to Jonathan Alcala who helped us though the whole process. His such a great person who understood what we were looking for and worked with us to every detail. Were so excited and happy to enjoy our new car. Thank you Jonathan and Covert for everything!

Dylan Scott was very kind and professional. He made our car buying experience quick and easy! I would definitely recommend Covert!

Took my car to their service department on a Thursday the guy told us they would contact us on Friday or Monday to let us know what was wrong with it after TWO WEEKS we call back to find out that they still had 8 cars infront of ours. Take in mind we called in that two week period to check and they just kept saying oh yes we will get to it by today or tomorrow Worst experience ever!

I bought a 2016 jeep wrangler from Nyle Maxwell and wasn't happy with the deal so I decided to trade it in after 10 days. I went to Covert Chrysler Dodge Jeep Ram to see what they can do for me, their I meet with a salesman name Johnathan, he was very patient and helpful with me, he took his time and finally got me vehicle I really wanted. Thank you Johnathan and the staff at Covert Jeep for everything that you guys did to make me a very satisfied customer and making my car buying experience the best thus far.

I purchased a Grand Cherokee last month from Covert Dode and our salesman, Jerry Braquet, was great. He was helpful in every way and was always prompt in returning phone calls and emails. I never felt pressured or pushed when deciding on a vehicle. He was really a pleasure to work with. I would recommend Jerry to anyone looking to purchase a car at Covert Dodge.

Do NOT ever trust the service here. The "multi-point inspection" with oil change is cheating. They could not notice the coolant level was low, and will find every excuse not to help afterwards. Also for tier rotation, I doubt if they did all tires, as one tire is much more worn even though it was rotated with every oil change. I also did a recall service here for shift lever, after which there was some noise coming up. They asked to leave the car there 2 days to check, while the service is done within a hour.

I loved the experience of buying my ram truck here with Edgar Cruz. I went on line and saw their advertised price for the new 2017 model I wanted. When I called and confirmed the availability of the one I was interested in, I went into the dealership. The advertised price was between 18- 19 % off MSRP. There was no haggle, no up selling, and everyone was very friendly. I loved it. Ive bought many vehicles on my 64 years, but this was the easiest. Even the business manager,Mark Ake, didn't try push to sell 'extras' like extended warranties that other dealerships have all done. Everyone involved really listened, and gave me what I wanted. Again I say, l loved it. I will recommend Edgar and the Covert family for a great experience.

Great place, no pushy salesmen, offers great deals, fast processing, clean and sanitized place.

They were friendly but ran my credit a couple times after they said it wouldn't show up.

This is the worse service department i have ever had to experience. I have been waiting 3 days just to talk to someone... the worse. the absolute wores....

Great customer service. Had to take my Ram 1500 into service. I was in and out of service in less than 5 minutes on a Monday. My sales representative who sold me the truck met me there with a rental truck and waited on me until I was finished with the service department. He could be selling cars but chose to wait on me. Mike kozlovski was a great sales representative through out the entire process. If you go to get a car there ask for Mike. My wife loves her new truck. Alain and Jessica

A few months ago I decided I wanted to get a Jeep, on Wednesday July 24 I found the listing online for what I was hoping would be the Jeep I wanted but couldn t be sure since it was so newly listed it was only a stock photo. Dylan reached out to me first thing Thursday morning and was awesome! He took the time to send me pictures (which confirmed my hopes, this was the EXACT Jeep of my dreams, lift, tires, rims, color, bumpers, EVERYTHING) and worked up an offer on my trade-in to have everything ready for that Saturday which was the earliest I could get to Covert. We got there 30 minutes early and Dylan already had EVERYTHING ready to go. We left the dealer with my perfect 2013 Jeep Wrangler in record timing (my appointment was at 9, we got there at 8:30 and left around noon). My trade in was purchased at David McDavid Acura right up the road a few years ago. They were terrible, absolutely rude because I wanted to purchase a used vehicle off of their lot instead of a brand new Acura. They wouldn t listened to what I Had to say and we were there for over 8 hours. I will never go to another dealer again, Covert is worth the drive for the amazing service. Thanks Dylan Scott and Jonathan Alcala for making this happen for me and truly understanding my family s situation with the loss of my little brother and my need to be happy with my dream vehicle. If you need a new or used vehicle Get with Dylan Scott at Covert Dodge and he will take great care of you!

When other dealerships told us no, Manuel Salinas with Covert Dodge said Yes! He worked tirelessly to find the perfect Expedition for us and also got us a great rate! I ll definitely be returning!!

Thanks Covert Dodge!!!!

Trey did a wonderful job earning my business. He along with Jerame listened to what I wanted, where I needed to be financially and didn't waste my time. Trey was very personable and swift in getting my deal done, this is the way the car buying process should be. Thanks to Irene as well, she really knows her stuff in F&I.
-LC

After numerous calls all over the United States I finally got a hold of a man that really took his job serious. I had several questions that had never heard before. Questions about importing a Mexican Dodge into the states. I said, get me someone who has been there for years and would likely know . One of the managers told me he had the right guy. The man I talked to for over an hour was able to give me tons of information. He went above and beyond to try and get me some insight on getting the vehicle registered. Even though we came to the conclusion that it would be impossible, I am much appreciated and will never forget the guys name. He knows who he is. Thanks a million.

I only go to Dealerships ONLY when I absolutely HAVE TO. COVERT SERVICE / AUTO REPAIR IS DIFFERENT!!! I was having a hard time getting service on the phone and the receptionist escalated me to Bill, the maintenance supervisor. He was amazing and from then on people like Linda, my service rep and Omar the mechanic were awesome. Not super fast with my stupidly strange problem with my truck but authentic pleasant and patient. They said I needed rear brakes and seal replaced. When I got my truck back and got a second opinion... they were correct. I was suspicious to the bitter end and they proved themselves to be solidly honest! Thank you!

I was working with Adam Gordon at Covert, and he was very thoughtful and helpful throughout my whole experience. This was my first time truly purchasing a vehicle on my own, and he was very patient with me while I took the time to make my decision. I was very happy with the service, and the vehicle that I ended up driving away with! Adam was super friendly and very considerate of my budget. He truly wanted to make sure that I was 100% confident with my purchase before moving forward. Thanks for helping me find a bangin' deal on a badass whip Adam.

Being very overwhelmed with car troubles, needing a new car, and not confident that our credit was great My boyfriend and I went into see Jonathan Alcala at covert jeep just to see what he could do for us. Not only did he get us into a new car, but he got us in something we loved, and at a price we could afford. They worked with us and made it happen, & made the process so incredibly easy, I was amazed. Car buying can be very overwhelming. We ended up driving off the lot after just three hours, & I have been smiling ever since. I highly recommend them for quality of service, and definitely the best deals in town. Five stars across-the-board! Thank you covert jeep and Jonathan Alcala for taking our car troubles away and changing how we feel about car buying! Proud to do business with you.

Cristina Becker
Proud new owner of a Jeep Patriot ;-)

Better hope your check engine light never comes on because it takes 2-3 weeks just to get diagnostics done, let alone fixed.

Recently bought a pre-owned car and worked with Keri and Kenneth. Both were incredibly helpful and fun to work with. I had been looking for a vehicle for several days and seen a lot of not so great cars so it was such a relief to get both amazing service, get to work with people who were genuinely nice, AND get a great deal on a fantastic car. Will definitely return for other car buying needs!! I was also very impressed with their flexibility and working with my schedule. They even delivered the car for me, which was a huge help. And the follow up has been A+. Keri has reached out to make sure everything is going well, which has been a nice touch to already great service.

Larry was very helpful from day 1. He is very responsive and quick to answer any questions you may have regarding the vehicle of interest. He even drove the car out to me to accommodate my schedule. When it comes to making a big purchase such as a vehicle, it is important to feel understood and taken care of. Thanks Covert for your great customer service!

Dylan was great. He answered all my questions, found us the perfect vehicle at the best price! I was quoted thousands $$$ more at a competitors dealership for the same vehicle. Easy process buying a new vehicle from Dylan! He explained and showed us all the vehicles features. Loan process was quick and smooth. Definitely buying my next vehicle from Dylan at Covert Dodge. Thanks Dylan at Covert Dodge!

I came in on a whim after Dylan Scott reached out to me. I explained to him my need and my growing family. By the time we met he had picked out a truck that fit my price range, functional need and what I wanted.
Chris McDaniel also did a fantastic job of explaining my options and guiding me through the financial process. Both employees provided a very professional, welcoming and white glove service. I never felt pressured and at then of the day I traded in my old red Ranger and drove off in a new to me Ram 1500 quad cab. Now I can plan to put our babies car seat in the back when we bring her home from the hospital this summer. Thanks again for all your help and I would love to be a return customer.

Don't buy a car here. A swindler, a place where a badly damaged car is sold by tricking it into a normal car. Be especially careful when you sign a contract. I'm looking for a lawyer now.

5 stars for Dwight. Got us in the car we wanted with no hassles. Extremely happy!!

After multiple busts and bad experiences at other dealers, I stopped by Covert Chevy in Hutto to look where I initially bought my last truck and check out the new Silverado. I was met and greeted great like always, and was referred to Karrie and went to look at the new Silverado and compare them to the Ram that I had been looking at. Unfortunately for her, I did not like the new Chevy's at all, but then she did something really unexpected and something that I have never experienced when car shopping. She referred me to another Salesperson at another manufacturer's dealer. She explained that she just wanted me to be happy with my purchase and if the product she had wasn't making me happy, then she would do everything in her power to make me satisfied.

I texted the salesman she put me in contact with, Kenny, and made an appointment for the next day to go in and look at what they had on the lot. Sadly, I went to look at another truck at a competitor dealer down south (names will be withheld as I don't believe in airing my gripes on the internet.); and was pretty much held hostage for 4 hours and would not give me my keys back for the trades. All the while they pulled the rug out from underneath me on price and called my girlfriend a liar to her face while when we showed him the truck we were looking at online. We finally were able to escape the tense situation and missed our appointment with Kenny.

I texted Kenny letting him now and apologizing for missing our appointment and was heading up there and if he could recommend someone to talk to when we got there. He referred me to Trey, and when I got there Trey listened to my concerns and reassured me that nothing like that would happen with my dealings with them, and he was right. He asked me what truck I was looking at previously and I explained that the deal that was being worked was 20% off MSRP and the rug was pulled out from under me. We also showed him the truck from the dealer in San Antonio that I was interested in and he called just to make sure that the truck was there still and find more information about it. After confirming the details on the truck, he showed me what they had on the lot.

Trey asked if I was picky about cab configuration and I said not really, but I would prefer Crew. He told me the price difference and size difference in the Crew vs Quad and asked me some questions to see if I would be ok in the Quad. I and my gf sat in both Crew and Quad side by side and came to the conclusion that 7k was not worth an extra 6 inches in the back. He asked if I had driven the Warlock trim level and said no. So we went for a drive and I liked it more than I did the Rebel. The trim was much more subdued and not overly fancy.

When we got back he said that he needed some time to work a potential deal for me and I asked if I could have a longer test drive without a salesman in the car. Me and my gf had some errands to run up north and still had not eaten all day (it being 3pm and been at a dealer since 9:30 am). He said that was not a problem and got the required documentation and we were off. We came back and returned the truck and talked to Trey about potential numbers, but nothing really more they could do without seeing both of my trades. We agreed to come back Monday night after work and bring them both for evaluation.

Well, we got all the way back home in Buda, and found that I had left my wallet somewhere along the line and I was pretty sure I left it in the console of the truck. I texted Trey and asked him if he could look and hold onto it for me if it was there and we would be back to get it. I told him that if it was ok, I was going to bring both of my trades in so we could get concrete numbers and see what they would be. It was great, he stayed until 9:30 when we finally got done with financing and took possession of the truck.

Overall, it was an amazing experience working with the Covert family of dealerships yet again and I don't know why I thought I could do a deal near as smoothly anywhere else. Thanks Covert, my truck is awesome.

Just purchased my first Jeep and Dylan was there every step of the way! Very friendly and nice this is the best experience i have ever had from a sales person when purchasing a vehicle! I love my new Jeep and all thanks to you guys! Dylan and Chris!

Great experience from start to finish, no hassles, got the price I was looking for upfront. Thanks Sam Childs, I will be back!!!!

Awesome experience - worth the drive from San Antonio.

After shopping for two weeks and visiting 4 other dealerships in the San Antonio area (Boerne CJD, Ancira CJD, San Antonio CJD, and IPAC) and having to haggle back and forth and still not feeling like I was getting a good deal, I device to drive to Austin.

The team at Covert worked with my teenage son to find him the right pick up for his needs. They offered a competitive price, great truck and made the process of test driving, having our mechanic take a look at it and purchasing it very straight forward. Their friendly, no pressure attitude was appreciated and it was not until the final papers needed to be signed that I needed to engage.

If you're purchasing a new or used vehicle, start and end here - they offer the best price up front.

I've now worked with multiple people from Covert and all of them have been amazing. I'll be buying all of my vehicles from here moving forward.

Jonathon and Jerame helped me tremendously with choosing and purchasing my first new vehicle! I had looked at multiple dealerships but none of them were as respectful as these two gentlemen. I couldn t be more happy with my new 2018 Jeep Wrangler Rubicon! I would definitely recommend them to anyone looking for a great buying experience!

As long as I drive a dodge car Covert Dodge will always be my go to place. Personal there is always at their absolute best. Also I live south so that should say something about Covert Dodge.

My husband and I recently purchased a 2015 Larami from Covert. Our sales representative was Dylan Scott. He was very helpful. Our first visit was for a truck that we could not negotiate a price point for, and we ended up leaving. Dylan stayed in touch with my husband and I, and when we ended up finding a truck that was in our budget and met the cost and value for us, Dylan was very helpful. Since we were 90% certain it was the truck we wanted Dylan allowed my husband and I to test drive the car while he got the paperwork together to sort through numbers and purchase.

We love our truck, and it has become our primary vehicle to drive around.

Our sales representative, Jeff Thomas, is the best. We have purchased two vehicles from him and he provides stellar service. He is knowledgeable about the Dodge/Jeep/Ram product lines and we are confident that he is giving us the best deal available when we make a purchase.

Freddy A and Irene are awesome! This was the quickest and smoothest process I ve ever went through, and I had keys in hand in no time. Amazing service, definitely will be back next time!

Recently bought a 2014 Jeep Cherokee from another dealer only to find that despite the clean carfax report, the car was in terrible shape. Multiple major isssues with the vehicle in the first few weeks. Covert was able to help with warranty issues and repairs in a fairly quick time frame.
Experience was the best I've had at a dealership in Austin.

My 4 stars are due to simple math.
Trey gave five star service from the start. My girlfriend and I walked in and we're greated politely by Trey and he worked with us to get the exact car . He was very knowledgeable about the car (Jeep Grand Cherokee) and walked us through the options.
The finance manager Jeff is a negative one star at best . The moment we decided not to go with the "no pressure" extended warranty we were insulted and treated like garbage. To question my own abilities completely unwarranted and insinuate that we are dumb for not getting the warranty is ridiculous and unprofessional. It became clear that we were no longer important as previously treated by Trey. The rest of the process was borderline confrontational. We were another "annoying customer" that Jeff had to deal with . Treating customers like that is not acceptable and should be dealt with . But I understand that we are just one customer and this will be tolerated. The stereotype of car salesman and dealerships is created by people like this.

Overall we were very happy until this happened. I would reach out to Trey no matter where he worked.

5 star from Trey minus 1 star from Jeff = 4 stars overall.

Kenneth was great to work with and very helpful in our search for a Jeep Wrangler to take to Mexico. This is actually the 3rd Jeep I have purchased from Covert and have never been disappointed with their services. Thanks again Kenneth!

Trey B just hooked me up with a new Ram Longhorn. Fastest truck deal I ve ever had. These guys are so good, go check them out or give Trey a call.

Bought a 2016 Ram 1500. Called and Trey Bearden helped me to the absolute best of his ability. I called 15mins before arrival he had the truck ready to test drive as I pulled up, was able to finance and purchase the vehicle in less than 2hrs. Will definitely recommend anybody looking for a vehicle to see him. And Chris in the Financing dept did a awesome job getting a great rate and monthly payment.

Dwight Pullmann helped me get a great deal on a brand new Wrangler JL. The entire Covert team made the process quick and easy. I highly recommend this dealership and make sure to ask for Dwight.

I just want take a moment here and thank Dylan!!! He is very professional , help me a lot to answer all the questions I have, he was not pushing like others sales person do, when I contact him first he is was quick and efficient to respond to my msg and provided all the informations needed! Perfect I m happy that I was to get my car with Dylan help but also tremendous customer service, keep up the great work Dylan I will definitely come back again to you again for an upgrade.

I received timely service and attention from Walter and the service team. Given that we are living in a covid world the attention to getting me back on the road quickly and safely was very much appreciated. Keep up the great work!!

We had a wonderful experience dealing with Freddy! He was quick to communicate what the had available, was able to bring over exactly what we wanted and had it ready for us to test drive and buy with a win/win price to get us out the door before the rain yesterday. Thanks for a wonderful and easy experience! Irene in financing was knowledgeable and efficient as well and we were in and out with our beautiful new car in about an hour. We will be back in two years!

When we shop for a new car or truck we do a lot of research and this Covert dealer always comes up trumps.

This is the 2nd truck we have bought from this dealer, and we have absolutely no complaints. From the first meeting to signing the papers, Buck had our best interests at heart and made sure we got the best deal we possibly could.

Thank you Buck for making this a wonderful experience. We love our new truck and will be sure to come back to you when we are ready for our next car.

Dealt with Jonathan and Bart. Of all the dealerships I contacted in Texas, Covert Dodge gave me the best price on a Jeep Wrangler Rubicon Hard Rock Edition. Jonathan and Bart kept me updated and addressed all my concerns. Phil, the owner, let me know that I could call him anytime.

They delivered our Jeep last night all the way from Austin to Prosper. we corresponded over the phone and by email. I never had to set foot in the dealership. They tried to make everything as hassle-free as possible. My wife and I love our new Jeep.

Great sales team and great buying experience. Will definitely purchase our next vehicle from this dealership because of their amazing customer service.

went to Cover Chrysler to trade in my old car and was help by Kent Lovato that was great as a salesman and Jonathan Alcala that mange to get me approve on my new car that i was upside down...Great job guy and thanks you all that maid it happen for me.

I made an appointment 3 WEEKS in advance to have the transmission looked at on a Jeep that's still under factory warranty. When I arrived I was told I would have to wait up to 3 weeks to find out what was wrong and have it repaired. They claimed I made a "drop off" appointment which is not true. When I spoke to them about the appointment reservation I made, the service adviser told me that, ...'those people don't even work here, they're on a remote site somewhere and don't know what's going on'. This dealership hasn't heard the last of this as I'm in the process of filing a complaint with JEEP corporate for their failure to execute the JEEP factory warranty.. and I'm just getting started...

Thank you Covert Jeep and especially sales person Larry Wilson! He found me the Grand Cherokee I wanted after I had looked at all of the dealers in North Texas. Larry Wilson did all of the work for me by phone. He was professional, efficient, and I felt he gave me the best price compared to the other dealers I looked at. I did not feel any kind of pressure or the hard upsell technique that so many dealers use. I drove to Austin from Carrollton to make the purchase. Everything was ready for me when I got there - I signed the papers and drove back home the same day. I would do it again. Thank you Larry!

J was hands down the most knowledgable, helpful and attentive salesperson we dealt with in our car search. He was prepared when we arrived with all the info we d previously discussed broken down into practical visuals, and when we discussed what we wanted/didn t want, he listened immediately. We never felt pressure, and he was so confident in the vehicle that it rubbed off on us and we loved it too. He made the buying process a breeze!

Awesome experience!!! No pressure sales. Quick and painless purchase. Loving my new truck, and loving how easy it was to buy it. Thank you Caleb, and thank you Covert CDJR. You will definitely get repeat business from me.

So far ive had a great experience buying a2016 ram lone star from them,its being shipped now as we speak,as i live in michigan.i saved about 12k buying from them.i will never use their service dept,so i cant tell you about that.I will update when it gets here,you would think i could buy a 2wd ram in se michigan 30 miles from the warren truck plant,dealers stock their lots with 4wd lease specials only,thanks Justin Gann and the rest involved to make this internet sale possible,"Tim from michigan"

Does anyone answer the phone in the service department? 3 calls today and not one answered. Consider perhaps a Service BDC to help you out. After reading the reviews of two other dealerships and the fact you are across the street just about from where I work would love to have a warranty item done by you. However, since you cannot answer the phone I will have to go somewhere else and hope the reviews are not all truth.

Chris Gates went above and beyond to get us in a new car as quickly as possible. From walking into the door to driving away was a little over an hour! Usually buying a car is an all day event. He went above and beyond to make sure the car was cleaned, fueled up and tint installed.

Our experience in buying our 2016 Ram was so awesome being that we were only there to look and ended up driving off the lot with an awesome truck! I would like to thank Kenneth Arriaga who wss our sales man,he made our buy so much worth our visit to Covert Dodge and I would so recommend him to others!

I had a good experience today. I was doing a dealer trade. The young lady at the desk was very friendly and helpful. Give her recognition for her performance. The sales person Mark did a good job. He had the truck parked up front and I didn't have to go and find it. There are just a few dealers that do this. I was impressed. Great job for your dealership. Very personal.

I bought a jeep patriot here, im happy with it and happy with the service... i would recommend this place

I had a great experience at covert when buying my new ram, I actually left Nyle Maxwell went to Covert and left the same day with my new truck. Jeffery Thomas was able to find me the perfect truck at a great price, he also knew the vehicles inside and out. Overall the best car buying experience yet.

Albert was very helpful. We found the right Jeep at the right price. No hard sales, just a professional who guided us through the entire process.

One of my best purchasing experiences ever. I ve been pleased with the service department as well.

Let me start by saying that Edgar is the most personable salesman I have ever met.

He made everything simpler and more convenient by communicating via text. Which is a big plus because I'm busy all day so I can't be talking on the phone for a long time.

When Edgar told me about his life, we found out that we actually have pretty similar similar stories, like two parallel lines.

This dude has gone through the craziest things though. He had me on the edge of my seat as if I were watching a Quantin Tarantino movie.

Great car, great guy, couldn't have asked for better.

I'm not forgetting to mension Irene, she is the plug. She had all the tricks to make my payments more convenient. I see why my best friend referred me to the dealership and in particular to her. He was so happy with his experience!

General manager! Your team is an A team! Please take care of them as well as they take care of their customers.

My wife & I just purchased a 2019 Grand Cherokee Summit from Covert. The car was at a dealership over 200 miles away. Covert had the car put on a transport & when it arrived it only had 14 miles on it, This is going above and beyond. John Read was our sales contact who is a very honest and no pressure guy that I have known for over 20 yrs. With the help of the general sales mgr, Bart Gunkel, we got the deal were were needing to close the sale. Bart is also an honest no pressure sales guy. We can''t say enough as to how pleased we are again with the Covert Auto Family !!

There are not enough words to describe the positive experiences received from Covert Chrysler Dodge Jeep and Ram over the past 5 years. Jonathan A., Sales Member and Bart G., Sales GM have done outstanding - hard work, to retain us as customers and thru purchases and trade ins of our cars over this period of time. Both Bart and Jonathan have gone above the standard to ensure we are happy and to keep us as returning customers. I would recommend and refer others here as there is no pressure to buy. This is a huge store and they take the time to help! Thanks!!!!

Had some warranty work done while passing through town. Brittany in the service dept went out of her way to get us a loaner big enough for the family, and kept my kids entertained while I took care of the paperwork. Could have been a stressful experience, but Covert Dodge made it easy.

I went to Covert after a long search for a Pre-Owned car ( my first car that I would purchase from my own income :), I got to meet with their salesman Dylan, and from the second I stepped out of my car, we were looking at the models I was interested in and we were testdriving around the lot and on the freeway. I had some odd search criteria(I'm a fan of "headspace" in a vehicle, and it took a while before I could adequately explain this to him), but once Dylan had an idea of what I wanted, we checked out a Renegade and I test drive the car that I now own. He was never pushy, and honestly I felt like I could have just driven around in the different cars all day and we never would have had a problem. Buying a car here was very comfortable, and I was even able to haggle the price down a bit so I could afford some sweet aftermarket speakers on top of it. 10/10 Highly recommend.

Dropped off my jeep today. Was told will call me let me know if they have to keep it over night if they don't get to work on it.... or if they do work on it and has to stay over night. they never called me with status I had to call them and by the time I got any info I could not get a rental. The service person told me to ride Uber. DUH Uber is no longer working in Austin. Told me to wait till morning and shuttle will pck me up and bring me to shop to get loaner. The shuttle driver was late this morning so why be late again for work? Not happy with service here but I have no choice but to leave my jeep here for repairs.