Courtyard by Marriott Fredericksburg Review

This was my first stay at a Courtyard by Marriott and it was a good one. Friendly staff, clean room, and great location for visiting Fredericksburg. The room itself was nicely appointed and the bed was comfortable but the pillows were rather flat. I didn't use the bar or have any of the food on site so I can't speak to that other than to say the dining area/lobby was clean and inviting. My only real complaint was the complete lack of parking.

Live music in the beautiful bar. Comfortable seating. Attentive wait staff.

Everyone that says the walls are paper thin are correct. Your neighbors dont even have to be loud and you hear everything.

Nice little town with plenty to do, clean hotel with great service

They have Starbucks coffee and a bar in the lobby which is super chill.

Everything was exactly as expected with a historical feel

I am having my wedding next month local and we are using the hotel as our reception spot. I love the area of town, love the space marriott has to offer for our special day.

I was just there for a one day conference so did not stay the night. The conference room was nice, the food from the restaurant was good, if overpriced, and the staff was very friendly and helpful.

Would recommend. Excellent, helpful staff, great location

Lovely location, comfortable tho oddly configured room... could barely wiggle out on the wall-side of the bed. No breakfast. Hate that there's no parking.

Staff was friendly. Rooms were clean. Food at the cafe was super yummy. Great town, great place!

Craig & Elise were phenomenal!! They found us the best deal & really went out of their way to make us feel welcome. Great bars and restaurants within walking distance. Awesome job Marriott!!

I travel pretty much every week for business. This means I often show up at midnight or later, tired and stressed. I also work from my laptop, which means I not only appreciate a great staff, but connectivity to the Internet. Well, 5/28/14 I show up after a VERY stressful drive from Reagan airport, at 1:15 a.m. The gentleman at the front desk was extremely nice and accommodating, despite my tired self. 6 hours later, I am up and ready for work (ughhhhhh) and my Internet is not working! I asked the front desk to recommend me to a computer place, and they said, well, first, try our employee Mike (I hope I have his name right...he wasn't even a computer guy...he works in the bistro...he is probably going to college here.....this guy is a gem and will do well in life!!!). He spent at least a half hour on my computer and fixed it!! My stay here has been great, and everyone who works here goes out of their way to be good to you and help you with any problems. Very pleased. I hope Marriott checks the dates I stayed and gives kudos to the two gentlemen I specifically mentioned.

This is the perfect spot if needing to be near the action in fredricksburg. The rooms are nice and there is a coffee shop that brews Starbucks. You have 2 choices for parking. Valet or use the garage around the corner. Both are 12 bucks a day. It's not a huge hotel but has pretty much all the essentials and is very clean.

Multiple visits to this location, management is terrible but the hotel is nice.

Bar has lovely atmosphere, though a touch overpriced. Had a great time overall and would return.

I stopped by the Italian coffee shop attached to the hotel. The staff was friendly, the facilities clean, and various coffee drinks ordered by myself and friends were all quite good!

Really nice Courtyard in a great location. The rooms are a great size, but you can see the wear in some places.

Excellent service, super clean and fantastic location! We will be back!!

Friendly staff. Nice little bistro and bar. Rooms are clean. But it is busy and starting to show a little wear and tear.

I have rated this hotel as low as possible to highlight a very specific issue that warrants attention. I am a very seasoned domestic and international traveler. Basically I have been traveling every week for the last 30+ years. I am a lifetime Executive Platinum with Marriott and at the highest level with other hotel chains.

This is a nice hotel in a great location with a nice staff. It falls in line with some of the better Courtyards.

When considering this Hotel, the issue I want highlight is a serious flaw that could leave a loved one stranded after they leave the hotel.

To better understand the issue, let me describe my situation.
I booked two rooms for a wedding in my name and guaranteed to my credit card
I informed the hotel my daughter might check in early
My daughter did check in early and the hotel took her credit card. The hotel moved the room from my card to her card.
This triggers a temporary hold on her card for the cost of the room for the length of the stay
At time of check out, I realized they put the room under her card and had them move it back to my card. Then checked out.
However, this hotel s system will not relieve the hold against my daughter s card since I paid for the room. It expects that the person can wait the 3 to 7+ days for the credit card company to drop the hold.

Why it might be important to you?

My daughter has recently graduated and qualified for her first credit card in her name. As you can hypothesize, she does not have a large credit limit. The added hold on her card put her over her credit limit, which meant she could not use the card to buy gas, food, or any other essential item for her 10 hour drive home she could have been stranded. Luckily, she was traveling with a friend who was able to pay for everything.

So could the hotel have handled this differently?
1. At time of check in, my daughter should have been informed of the potential issue. The hotel could have called me as well. I am sure there were other options than the one chosen.
2. At time of check out, the hotel should have informed me of the flaw in their system and the impact to my daughter. Even when asked that there would be no transactions against my daughter s card, they failed to inform me that there would be
3. When I called the hotel asking for their help I was told there was nothing they could do. This was followed up by a nice email from the general manager providing essentially the same response. This might be a valid response but after talking with other Marriott properties, the other properties all had ways of solving this issue or at least actively trying to solve my problem rather than just dismissing it. Since I am a part owner of a retail establishment and have to work with credit card processors, I also know that there are a wide array of manual transactions I can use that might also solve this problem.

Maybe this specific hotel has none of these options or its staff and GM need more training from accounting I do not know. I do know that if you stay there be aware of this potential problem and a staff and GM that has no way or desire to help you.

A very nice hotel, I would like it better if they had breakfast included.

They had no record of my full payment and room has very limited ammenities.

Showed up on a Sunday night for a 5 day stay. Very drunk neighbors arguing about socks until 11:30 pm when I had to go yell at them. The walls were so thin I could hear them talking in a normal tone. Then woke up to realize that this Courtyard by Marriott does not provide any breakfast! Not even coffee! However they do have a Starbucks inside the hotel, which it seems they are trying to force you to patronize. What a scam. At a rate of around $100/night you can't even provide some morning nourishment for your guests? Unacceptable! There was not even a microwave in my room. Also you are forced to valet park your vehicle or park 3 blocks away. If you valet it, it will be 10-15 mins before they bring it for you. The only saving grace was a comfy bed and no noise from the street in my room. Overall very unhappy with this hotel.

Located in downtown Fredericksburg, it is within easy walking distance of the Historic district, restaurants and shopping. They offer valet parking for $12/night, but you can find parking on the street from 5 pm to 9 am for free. There is also a parking garage less than a block away and if you park after 5pm and get your car before 8 am, you only pay $2. Pay attention to the signs on the street as there are different hours for the different streets. The rooms were clean and the bed comfy. The TV in the king room was fairly small (32") from what I have seen before. The hotel has a bistro bar and a pay for breakfast in the morning. There is an outdoor patio attached to the bar which is between 2 brick walls, but it is a place to light up. There is an Italian cafe attached to the hotel which has a good variety of coffee and pastries. A great location!!

Gentleman at the front desk during my late check in were polite, fast and accommodating. Rooms are quite clean and well maintained.

Very happy with this hotel. Perfect location, big room, super-comfortable bed, and good equipment in the fitness center. The onsite bistro is simple but will still work for a quick breakfast or lunch -- didn't try it for dinner. Would definitely stay again.

I am traveling on business currently. Room is okay except the mini-fridge still had half-eaten food and drinks in it from the last visitors. I cleaned it out so we could use it. No liners in the trash cans. The pastries in the Bistro were not fresh. They were very stale and not very good. The staff had a few nice people-all female- but the rest of the staff were cold and distant and couldn't be bothered to crack a smile or return a greeting. My breakfast-fried egg over toast-was cold when served to me. Many of the channels on the television do not work (basic cable channels like Cartoon Network and Animal Planet) and the phone in the room does not work properly. Wi-Fi is abysmal. Thankfully I have my own hotspot, otherwise I would not have been able to log into my work laptop. The staff is not helpful on what is available for restaurants around the hotel. When I return to Fredericksburg on business I will stay somewhere else. This has been a very disappointing experience.

Clean, well maintained, nice room, historic area. Loved it.

Great location, fantastic staff... Really enjoyed our stay!

Our room was loud, window faced the bar area. Also the elevators was slow and had an operator. Other than that it was a great experience. Very nice rooms. Check in was seamless.

Nice accommodations within walking distance of all of downtown Fredericksburg.

The room was nice. The food and beer selections we're good. The staff was friendly and helpful.

Very nice hotel in the middle of the historic district. Staff was attentive. Facilities are modern. Rooms are clean and well appointed. The only reason I took a star off was that it's pretty horrendously overpriced. $200 per night is pretty over the top. Had to do a last minute booking for a family event but will not stay here again at anything approaching this rate. Also, be prepared for a bit of an adventure with parking if you plan on driving here.

Rooms were clean, beds very comfortable. Check in and check out was quick and easy, however at the time it was not crowded. Only complaint is no free coffee in lobby, only option is $5 Starbucks. Great place to stay if you want to visit old town Fredericksburg for an evening stay.

Full Bar and a Starbucks, I repeat full bar and a Starbucks Not to mention the rooms and staff were amazing. They had a fitness center as well but I didn't use it so I can't speak about it. Love the location. TIP: plenty of free street parking, no need to spend $12 on valet unless you are feeling lazy. Oh by the way $12 for valet is unheard of from my neck of the woods. Loved it, will be back.

This was an amazing experience! Went for our anniversary and have never had such a friendly team. Great location. Will definitely be back. Wish I could give 6 stars!

I BOUGHT a 1-night stay through a silent auction. Called to book with 20 hours before my intended check-in, and the hotel has several rooms available. The general manager will not honor the certificate because they THINK they could be busy. What am I supposed to do? Show up at check-in time hoping there is a last minute room? Ridiculous.

The certificate says "Value: $200." Total BS. If it was worth $200 then I wouldn't have to beg.

As far as the actual accommodations, they are generic. Not bad, not amazing. The standard room is noticeably small. If you check out on Sunday be prepared to wait over 40 minutes to have them get your car from the parking garage.

Don't know how to summon a taxi in a timely manner. Blamed ...it on the cab. Twice

Great historic location right downtown. Lots of shops and restaurants nearby. Staff is extremely friendly and clean rooms. Valet your car if your driving. It's the same cost as self parking and quicker.

Easy to get to. Parking is limited, but the valet service is excellent. Walking distance to great food and bars.

Took out the coffee makers due to the "Rona".....dumb.

Nice location, updated rooms. Internet was fast enough to stream. Check in was fast and friendly. Good information about parking in the area. Starbucks in the lobby.

Room 204 while away from the elevator is actually behind the elevators so you can still hear them the whole time.

Awesome place. Parking is good, you don't need to have valet parking. However, if you're unfamiliar with the area, it's safe to park on the street.

Everything was very clean and people were very friendly. Bathrooms were clean as well.

Perfect location right in the middle of downtown Fredericksburg

I was here to visit a guest. The hotel is conveniently located, but doesn't have its own parking. The lobby is very nice, and the room was spacious.

On the plus side, you can't beat the location. However, I arrived to find out that the larger room that I had reserved with the non-refundable option had been downgraded to a smaller room even though I had a need for the larger one and had confirmed my reservation earlier that day (and was not told at that time of the downgrade). There were no other options at that point. The room I was given had a bad odor and there was no bathroom ventilation switch / fan, something beneficial when it's 90% humidity outside. The bathroom wallpaper was coming detached from the wall. Additionally, the thermostat was partially detached from the wall and would only cool to one temperature, so you were either warm or cold. When I went to use the laundry facilities, there was mildew growing on the wallpaper / wall in the laundry room and the exhaust vent was filthy. There were also fleas to in the room I was given. I will not stay at this hotel again.

Ideal location to Historic District, surrounded by so much history. Only issues were the tub did not drain properly, nor did the sink. Other than that, a delightful stay.

Perfect location and a really comfortable place to say.

Seems like I had noisier than usual neighbors, I woke up to hear voices in the hallway and doors slamming. That or the walls were thinner due to it being an old building. There was no breakfast. The place was clean and had nice furniture.

At heart of downtown fredericksburg , close to all restaurants and shops

A good place to stay. They have all the amenities, including an on-site bar and restaurant. An excellent staff!

Excellent location and very professional staff. The cafe can be slow at times but the food and drinks are very good.

Convenient location to downtown restaurants and shops. Service is excellent and the rooms are nice and comfortable.

Great location. It's smack in the middle of the historic district. Great shops and restaurants, all within walking distance. Service was wonderful. All of the staff were courteous and helpful. Rooms were wonderful. Great place to stay.

Clean and comfy rooms. I definitely recommend this hotel.

I didn't stay in it myself I visited it for about an hour, to carpool with my family to her wedding

Late check in and the two gentlemen at the front desk were above and beyond nice and helpful! Very pleasant experience. The bed was super comfy, the room was clean and quiet. Near restaurants / grills and shopping.

Staff were very nice, beds were comfortable and rooms were generally decent however the swimming pool is smaller than my bath and the jacuzzi is smaller than my sink. Overall, decent experience.

We usually stay at Marriott hotels and we have always enjoyed our stay up until this experience. We arrived and had to park across the street and wait a 1/2 hour for the valet service to move the cars in front of the hotel. We actually didn't mind the wait but we minded how the manager explained it to us in a rude and snappy way. We checked out the room and it had a strong chemical smell. The man who was booking the rooms, who was very nice, let us look at 2 more rooms. Each room had the strong chemical smell with an additional strong smell of cologne or air freshener. We told him we could not stay at this hotel as the smell affected our allergies. He understood but then the manager ran up and said that we still had to pay for the room. I told him we were still going to stay elsewhere as our health was more important that a room fee. They still charged us. We stayed at another hotel that was in Central Park that was $70 cheaper with a much bigger room with and with no chemical smell.

Rooms were very well kept and staff was very kind. The only reason why I give it four vs five stars is because of a few minor issues my step dad had initially acquiring parking spaces and carts to bring luggage in. It was a bit of a hassle in that respect.