Courtesy Chevrolet Group (Phoenix and San Diego) Reviews

Courtesy Chevrolet - BEST DEALERSHIP = Top Notch!

I want to thank Lamar McLaughlin for the wonderful and above EXCELLENCE in customer care! I bought from him a 2019 Silver Tahoe and I absolutely love it. By far, this was the best sales experience that I have encountered. My experience at this dealership was seemless and an easy process. Thanks to the assistance and expertise from Lamar McLaughlin it was amazing and I definitely would RECOMMEND YOUR BUSINESS TO OTHERS. If I were to give your Dealership and Sales Agent (Lamar McLaughlin) an NPS "Net Promoter Score" it would be a 10. I am definitely a loyal customer to you.

Thank you for changing the stereotypical care dealership experience to a POSITIVE one.

Garrett was great, didnt play those traditional dealership games and got me the best deal for my trade in. He didnt waste my time or lead me on or try to sale me on somthing. He worked with me not against me and I liked that! Seriously consider these guys for your next vehicle it's been my best dealership experience so far

I like this dealership because you can make an appointment, there little snack/drink area is nice good variety of choices healthy or not healthy. They have separate waiting areas which is great if you have kids. They have a small selection of books and possible toys if your small children are bored. The employees seem to enjoy there job . Always a pleasant visit. We never feel that they are blowing smoke up the tail pipe for more profit
.

They seem pretty honest. No complaints on service at all. We drive from maricopa to go to this dealership.

We Contacted Jimmy in regards to the bankruptcy program courtesy is known for. After providing Jimmy with all our information to see if we could get qualified for an auto loan he was able to get us approved before we even came in to test drive the car. We are a family of 5 we needed to make sure this was something we could afford. After filing Bankruptcy it s hard to be able to reestablish yourself. We had agreed on a monthly payment we could afford. Which we have proof of in the messages sent to us. They ended up getting us approved for a 2018 Chevy Cruze. We then Finalized all the paperwork with Russell. We were in a rush since we had all 3 kids with us and somewhere to be, so Russell made the process pretty quick. My Husband and I were so excited to experience going to a BIG dealer to buy a BRAND NEW car. My husband is a Mechanic at a Used Car Dealer but we wanted a NEW car not used. To be able to have the NEW car experience after going through so much in the last year was amazing. Russell started to go through all the paperwork with us... So we thought . He started off saying great news we were able to get you a 6-year warranty instead of the standard 3 which is awesome except he failed to mention it cost more money which ultimately drove our monthly payment up without our knowledge. NEVER once did Russell let us know that the payment would be almost $80 more a month. The whole time he talked about how awesome of a deal we got and how they have it already set up to refinance in a year... out APR is kind of high outside of bankruptcy. We just think man this is awesome what a good deal... they are looking out for our best interest in the situation. We then start to sign all the papers thinking everything was the same as once discussed previously. During our signing process Russell s phone kept going off and he was responding to text s but I m a parent all I thought was something must be important I never let that bother me. Then today our bank calls us to go over all the numbers and then she proceeds to tell me the monthly payment... keep in mind I still think it s the first number given... so at the moment I think wait what... there is something wrong! I get off the phone with the bank and I am so upset and shocked. How did I allow this to happen? The money is not even the issue in the situation. How did they take advantage of us...? I understand we were in a rush... but that does not deny the fact Russell did not explain everything. How could this man not have a care in the world that we were sitting there with our 3 kid s knowing we were on a budget. I UNDERSTAND I am at fault I am guilty of not paying better attention. I take full responsibility I am just as guilty in the situation as they are for not explaining things. Russell finically calls me back after I left him a message in regards to the situation. Russell had no care in the world that I was upset at the end of the day they made the sale and nothing else mattered. I explained to him that I felt deceived and in so many words called me a LIAR when I stated you never once went over the payment. I would have never signed the contract. I would have let you know this is not what I agreed on and would have walked away. BUT to be pushed off like nothing mattered made the situation worse! At the end of the I am stuck with a car which is amazing. I have no complaints in regards to the car. I am satisfied with the car... but the service is horrible. When I told Russell that I couldn t wait to get the survey so I could express how unsatisfied I was he asked me not to take it. I will also make sure that every person I know and they know will know the situation we were dealt. NO one deserves to go through all of this. I just want to make sure people think twice when shopping for a car here... you mean nothing to them you are just a sale. If you do buy please make sure they explain your contract 100% line by line. I truly hope this helps someone.

I got my first car here! It was such a great experience everyone was so nice and helpful. Thank you erick Saltos!. For helping me and answering all my questions and making this experience pleasant definitely will be coming back and referring my friends to you !!

Lamar McLaughlin was both professional and courteous. My car buying experience was very enjoyable and efficient. I look forward to driving my new 2018 Equinox. Thanks again!

Mr. Reynaldo Blanco and Mike Davis are amazing! They helped us get in the vehicle we wanted and at a great price! This our 2nd time buying and we will always buy here at courtesy!

I always have a good experience at Courtesy. We have been dealing with Tim Jackson for years & he is always great. Thanks Tim!

I located Jon Riggs at Courtesy after doing an Internet Search. I am always weary when dealing with dealerships and what their true intentions are. In the many cars I have bought in recent years I can say without recourse that they are honest people. There were none of those typical slimball tactics that you have come to expect. Jon Riggs was straightforward. We worked the entire deal out via email. I simply came in, checked out my new car which he had detailed and ready out front, and signed the papers. I was in and out in less then an hour. I truly appreciate how quick and efficient this purchase was. Jon had a great amount of professionalism and was a pleasure to work with. I hope to buy another car from him in the future.

I always say you can tell tons about a person outside of work, and Floyd Brown has made me a believer in Integrity of Salesmen! We didn't meet at the dealership, yet, but his LIFE STYLE and Public Persona have made me open to the idea of owning a new 2019 Silverado, and that will be bought from Floyd because of his True Character. I vouch for the integrity of this young man! He impress me and my family so much, I am leaving reviews on every site possible to bring awareness to honesty of this guy! Remarkable person!!

Bought a Used 2016 Malibu from here. I got a good warranty and a decent amount for my trade-in. Overall a decent experience. Thanks Chris Caban!

I was a big fan of chevrolet until I took my 2019 Silverado to service and I got the worst experience on costumer service. Im planning on switching from chevrolet to a Tundra as soon as I can. Service is not good. What a dissapointment...

Went in to purchase a vehicle knowing my credit was not that great. The salesman Jerry, greeted us and helped us to the end of the loan. He was kind, patient, and great to talk too. Jeremy, the loan processor really pulled some strings to make this loan go through. He understood my situation and went the extra mile to approve my loan. I am now driving a new 2017 Cruze Chevrolet. Thank you Jerry and Jermey for everything!!

Joe Mitchell made the experience easy. Would definitely recommend.

I would not put one star if 0 was an option. I was a new car manager for 3 years at an auto group so i went here to get my wife's and my business partners new cars. It was just awful they changed the price many times on my business partners car and ended up sticking him with almost 4000 more than the price was suppose to be after changing the contract on him over 4 times and making him jump through hoops. On my wife's car they also played the change the price game a bunch of times but once we got the deal done they call us back in to re sign the loan paperwork because the payoff balance was a different amount, so after working all day i load up my wife and kids in the car at 6:30 pm at night and drive the 45 mins down there to wait 45 mins, then get brought into the FNI office where the lady tells us that we are not resigning but we need to pay $1,500 to cover the gap. I was upset by this because i just drove down there i don't have a check book on me or anything so I ask the question "Why didn't anyone tell me that over the phone so i knew the real reason I had to come down" everyone blamed everyone and no one owned up to it, so i took off and said I would be back to drop off the check. I call up there to talk to David in FNI and let him know that I was going to come down today and drop the check off for the $1500 and he said wait no you need to bring a check in for a bit over $3000! I asked how in the world is it now over 3000 when just the other day i was told to bring in 1500. He told me that I said I was going to put 1500 down, I said no I never said that and when I got the text from the sales person to come in to get the car everyone at the dealership knew I was putting 0 down and trading in a car plus its in the text saying 0 down. Also I went through FNI and did all the paperwork for the loan and nobody asked for any money down nor did they say anything about it because I didn't say I was doing doing that. So i get home today and look over my paperwork and no where in any of my paperwork does it say anything about money down. At this point i am done I have my wife empty the car and I drive down there and the lady in FNI is trying to show me on a computer screen how there was 1500 down in the deal but couldn't show me in the signed paperwork where it was. That is just crazy that these people think they can do that to people and get away with it. I gave them their car back and took my car, I have a meeting tomorrow with my lawyer and the GM rep that over sees this area, we will be buying the same car at another dealership next week but these people are going to answer for what they did they even tried to grab the paperwork I have so i wouldn't have a copy of it. This is the worst dealership I have ever been in my life and if you are working a deal with them and you are reading this RUN don't walk but RUN away they will steal your money and change your contract before you go back for paperwork. If you have done a deal with them sit down and read through your paperwork I bet the numbers don't match. They are crooks and its time for them to answer for it.

Buyer for the first time in courtesy and Chevrolet, the person who sold me the car, was kind, clear and concise, it was in my language, throughout the purchase process, clarifying my doubts, excellent price of my CHEVY SONIC AND SUPER ACCESSIBLE MY MONTHLY PAYMENT, I'm left with a rich taste in my mouth, THANK YOU AND SUPER RECOMMENDED, YOUR NAME: CARLOS (FROM YUMA)

This dealership could win a Super Bowl Championship if they wanted to! I can not say enough positive things about how this place is structured and operated! I found the vehicle I wanted and went down the next day.I was able to workout a price with my salesman Milton and his manager without any haggling at all which made us both happy! I ended up financing this truck and this is where the place really started to shine...Steve in finance should have a statue built of him inside this dealership, the guy is unfortunately retiring in 16 months so get in to see him while you can! I have financed about 7 vehicles and have never had a quicker and stress free time getting in and out. I was done in his office within 35 minutes and put into my new truck! I ran into a slight issue at the end of my purchase that upset me for a second but within a few minutes, Andy one of the sales managers took care of me pretty quick. I will be a lifetime customer after this experience and recommend anyone in the market to stop by here before buying from somewhere else...I did and I couldn't be more pleased!

I took my Chevy Sliverado 1500 for an oil change and I was there from 9:30 to 12PM.

According to my services advisor they fell behind.

Bought a used 2013 2500 found my perfect vehicle and love it. Abula was the perfect sales person and the deal went through as promised. Would reccomend this dealership highly A+++

Lamar McLaughlin gave me wonderful service with my purchase of my vehicle. He listened to what I was looking for. We crunched numbers for what was affordable and he made he deal happen thank you.

Chris Murphy was the best salesman I met today. He got me into my dream car at my preferred price in only 30 minutes. Big thanks to Brock Roulier the Sales Manager and Chris Murphy . Thank you guys.

Bought a brand new 2019 Silverado diesel on Black Friday sale. Had a long wait for finance but good special's! Second time new purchase at this dealer! Let's make it 3 in the next 15 year's!

Best service. They went out of their way to help us get what we wanted.

Mike Mizell was very helpful. We knew what we wanted as soon as we pulled in. He helped us through the whole process with no pressure and no haggling.

My experience with courtesy Chevrolet was by far the best car buying experience I have ever been a part of. First off my options were extremely limited as I was stuck in a lease through the Ford Motor corporation that was not easy to escape. My salesman James Lahoe took a great deal of time to listen and really hear what my needs were. He was able to place me in the perfect vehicle for my circumstances. As the deal was not easy to maneuver, I found the management to be more then willing to step in and lend a hand in making my purchase a reality. Through team work like I have never seen, Bryan Long, David Gonzales, Bill Tishy, and James Lahoe were able to work a miracle. I am now the proud owner of a Silverado HighCountry and my family couldn't be more happy. Thank you Courtesy Chevrolet for being (in my opinion) the best company in the United States to purchase a vehicle. You have definitely earned the name COURTESY Chevrolet!!

Service is great I have. No problems that can't be fixed great place, body shop now check your vehicle good!! I had to bring mine back more than once.

Our experience at Courtesy Chevrolet was the best car buying experience we have had! Eric Steffes, our sales professional, was not only friendly but was very knowledgeable as well. We had our three year old with us when we looked at cars and the entire staff, Eric included, were very thoughtful and provided him crayons, coloring pages, and toys to play with while we negotiated our new car deal. We were able to get a wonderful car at a great price and are very happy with our purchase. We will be back to visit Courtesy Chevrolet and Eric again, and have already recommended them both to our friends and family.

This place was great. I bought a Ford Super Duty and I wasn't liking the salesman walking around at first. But they were all amazing and helped me all the way to owning it. Santos, Jeremy, Jessica were a badass team. And they worked some magic on my old beater trade. Great people!

Long story short, gave this place a call for a Scion Tc, they said they had THREE. A silver, gray, and maroon scion, they also had in house financing, so at this point im sold and head over (mind you, i live in queen creek so about an hour or more away). I get there, and they have "In house financing departments", so financially im screwed, and to top it off, there werent any scions to speak of, the dealer even said he never saw them there! And to top it off, i call them again, and guess what, they had the exact scion i was describing and the dealer said "I was out there a second ago and it was on the main lot" Which is a load of bullcrap cause he kept stuttering. Thankfully, another dealership down the road had the scion, i paid for the car to be held until i get back from vacation, and i should be good to go. Avoid this place, if they wont be honest about what they sell, why would they be honest on helping you?

I wouldn t recommend going to this place they would not want to work with me they pretty much tried selling me a used truck with the price of a new truck , they wanted me to pay 3,000 in Accessories I do not need I kept on telling them I don t want the accessories because I don t need them all they kept saying was they understand but they really don t because if they understood then why won t they remove the accessories , I also was referred through Costco auto program and the dealer ship is required to show the Costco member ship discount which they didn t, even though Courtesy Chevrolet is Supposedly a trained Authorized dealer dealing with the Costco auto program.

The dealership was NOT like the normal dealerships I've been at. Not one person was pushy, everyone was kind and helpful.

The best dealership, Roberto Romero and Andy Hinojoso are the best! Thank you for all your help.

After running out of free oil changes covered by my warranty, I purchased oil and went to change the oil myself. My drain plug was completely stripped, so I was unable to get a wrench on it. I chewed up the drain plug worse using a pipe wrench to try to get the rounded plug off. I called the dealership to ask if I would be charged for a new drain plug if I were to pay for an oil change. Whatever lady answered my call told me that my car would have to go through diagnosis and I would be charged for it. Diagnosis for a stripped drain plug made no sense to me, so I took it in to talk to someone in person. Abrian was great. He listened, gave honest answers and took care of the drain plug free of charge for me. I was very satisfied with my experience with him, but a bit chagrined at the preceding experience. Stripped drain plugs happen, even with 'technical experts' that Courtesy Chevrolet happens, and when I talked to someone who understood, it was taken care of courteously.
I tried to write into the dealership with the contact information on the site, and was disappointed to receive an automated response indicating that I had inquired about buying a car. I did no such thing.

My vehicle had issues going into reverse however I had to bring it multiple times before they finally admitted an issue. Then, they wouldn't tell me what was wrong with it. After 11 days, I finally got my car back only for the check engine light to turn on 2 days later. I took the car to Chapman Chevrolet where they discovered that courtesy had not reattached the intake manifold correctly.

In 40 some years I've purchased 9 new Chevrolet vehicles. I've had varying experiences with dealerships in 4 states. Purchasing a 2019 vehicle from Courtesy Chevrolet was hands down, no comparison, the best buying experience I've ever had.

They didn't have the vehicle I wanted in stock. They found it for me and got it in for me in no time. Everything was just as I wanted. I got the car I wanted, the price and payment I wanted and everyone was friendly, helpful and professional.

I would have no reservations referring friends or family members to Courtesy Chevrolet. Thanks for a great experience!

When I was looking into a car on various. I first asked someone about a car through text. They replied said they would get back and didn't. The next day I called and talked to someone. They helped me rite away. And when I got there the sales lady was very nice.

Damien helped my mom Patrice buy her 2017 Chevrolet Traverse and he took very good care of her and kept contact with her the day after she bought and ensured everything was okay.

went to see a vehicle that we set an appointment for, just to find out it had been sold. No message or call to let us know. we were going to buy tonight. But now they want us to come back tomorrow for a vehicle we don't even want plus twice the price. Just bad customer service!

Though they are extremely busy; they have a comfortable environment, customer-focused employees, and they give back to the community. Plus it's Chevrolet!

I am a 2nd time buyer and let me say it was a very bad experience. The salesman Alex gave many false promises and will not rerun any of my calls or text messages back. He will tell me he was at the dealership and once I arrived he was gone or was not in the office that day. I would not recommend anyone to come here, I wasted so many days going back and forth to speak with Alex and he was never to be found.

Went in and got a certified preowned 2016 cruze. Noticed a small area in the trunk that looked like a stain (in the evening so it was dark). I brought it to attention of the salesperson and finance manager to clean and check for a leak. They said it went to detail and all was good. Drove the car home and it rained hard the next day....trunk was leaking and that spot was mold. The car stunk and the spare tire cover, once lifted was full of mold. I took pictures of all of it. When i took the car back i told the service guy jamie that that spare tire cover needed to be changed out. 5 days later they said come get your car there are no leaks. I tested it there...leak was fixed but the spare tire cover was still the same. Still smelled and still had mold on it. I was told 1-2 days and they would get another from another used car. Well its been 1 more week (2 weeks total) and they still havent found a replacement. I called manager steve on 10/26/18 and he said i just gotta wait till a car comes in. I said why cant you order a new one....he said he would have to charge me. So i said well dont think im gonna leave a good review of my experience here. His response was if i was gonna threaten him he wouldnt help me then hung up on me. Well steve heres your review. And another note...i left the cover over there cause i wasnt gonna have that stink in my car.

We shopped around multiple chevy dealerships and appreciated Candalaria expertise. We knew what we wanted and he accommodated our hectic schedule to make this possible for us. It was very late Friday night when we arrived and unfortunately Candalaria had to leave and Tim did his best to answer our questions. It was 12:30 am, when we finally agreed to complete the purchase, Brandon was quick and got us on our way. Tim called us Saturday to let us know our vehicle was ready to go and Candalaria met with us and made sure all our questions were answered. Thank you

Titus was so thorough, transparent, and knowledgable. He came in on his day off to help expedite the repair.

James, Lucio and Martha have been the most awesome sales team I have dealt with several vehicles purchases. Keep up the good work!!!!

Erik Montano provided outstanding customer service and was very knowledgeable of what needed repaired on my vehicle. The pricing was also very fair & competitive. I will be bringing all my vehicles here for maintenance & repairs.

In January I brought in my 2010 Camaro to get the Stabilitrak system and the key fob serviced. Got the service done for both and right after i left the dealership and got home the key fob didn t lock or unlock which is the issue I had when bringing it in. Long story short I ended up getting refunded for that key fob service which was great. A couple days later after that the Stabiltrak lights came on again, brought it in to see what was going on and a part was ordered to see if that would fix it. A week or so after that the lights came on again so at this point id like to get refunded since nothing the mechanics are doing is solving the issue. Don t want to waste my time and keep bringing it in and not have the issue solved. Called the advisor and i was told i couldn t get refunded for this service despite there being a 1 year warranty on services that they do. All in all I probably won t bring my car here anytime soon to get serviced.

Excelnet service, I was looking for a used camaro. Damien Zamora helped me find the perfect car. He was very kind to me and my family, he takes great care to enchant the payment that fit my budget, if you are looking for good service and friendly staff go to courtesy chevrolet and ask for Damien Zamora.

They took me in with and appointment. Filip was very kind and courteous.

I would give no stars if possible. Terrible customer service. They have two Silverado work trucks listed on auto trader for $22,000. I live in Peoria so I called to verify that they were there prior to driving down. I was assured they were there so I drove down and as I am pulling into the parking lot they called and said they were sold but had me come in. I went in and they notified me that the price on auto trader is only valid for customers that buy 8 or more vehicles at at time. False advertising in my book. I guess I should have known they had poor customer service due to the fact I had a friend the night before go down there to look at a diesel he was told was there and just so happened to sell prior to his arrival. I would advise you to take you business elsewhere.

Hi Bradley,
Thank you for your recent visit to Courtesy Chevrolet.
I want to ensure that you were happy with the service you experienced during your visit.
Do you want us to put together some additional information?
Thanks a bunch,
Jenny
Sales Assistant
Courtesy Chevrolet

Absolutely not! I came in with an offer on a car asking if they could do 30,000 out the door with 5000 down and instead of just answering with no. They ran my credit which is great by the way as I said... Just to come back and tell me that they couldn t do 30,000 out the door. You guys definitely didn t need to waste my time and ding my credit when all you had to do was answer a simple question. I will also be posting this on all reviewable sites. Thanks for the email I almost forgot about the incident as I m happy with my new vehicle I purchased elsewhere. They showed me real courtesy and listen to what I was saying when I said it. I will never recommend your business or pass on a referral in the future. Thank you for your time have a wonderful day.

Compared to a dealership I went to a day before Courtesy was amazing! I did not buy my car here, and my car isn t a Chevy but it s down the street from my house and I have a friend who knows one of the service advisors and recommended me to him.

Angel was very helpful with a concern I had with my tire pressure and figured out a nail was in the tire wall and ordered a new one, but made sure I approved the repair first. In the mean time I also got an oil change, and I was in and out in about an hour. Which is probably fastest oil change I ve ever had.

10/10 would recommend.

Very fast on scheduling, had repair completed in less than 24 hour from appointment set to back on the road

I am much more happy with the service today. The individuals working in the car service department were very patient and thorough in explaining how my car was functioning. They made great suggestions.

Everyone at Courtesy Chevrolet from the lot attendant to the sales manager were incredibly helpful. My salesperson, Kelly Hanes, was the greatest. This is the second car I have purchased from them and I doubt that I will go anywhere else in the future. Courtesy is the best dealer in PhoeniX

It was Exceptional!!! I am Truly Pleased from the beginning to the end. The Minute You walk into the Body-shop or Inside the Dealership You are Always, Always Greeted with A Very Friendly and warm greeting. And The work is Always A-1 on the Repairs. Even though I live way on the Other side of town is worth the trip to come to Courtesy Chevrolet!!! Thank You Courtesy. Oh And I will Always Buy From Courtesy Chevrolet.

I was greeted by fabian, he had a positive attitude and showed us options of vehicles we was interested in. But once in the office i seen upset customers dealing with the female manager. They left empty handed, as well as me and my family! The managers sales pitch was awful. Telling us all i have is bad news. She then proceeds to say we qualify for no used cars, but a brand new tiny car that couldn't fit a bag of groceries in it. And to pay 500 a month for 1-2 years then maybe we could qualify for a car of our choice. So if you want people to tell you what type of vehicle to drive and what you will pay, go there- but be forewarned on the terrible customer service! Also manager argued with us about interest rates at other dealers lots.. . Jokes on you courtesy! got the car of our choice, with less miles and price tag with added features, with a great interest rate! Thank you for pushing us out the door to other sales lots

The GMC Precertification and extended warranty was a big issue with my purchase. I purchased the vehicle on May 23rd, Not even 30 days of purchase the Truck breaks down on June 13th , I couldn't get a covered rental because it would take the certified gm dealership to check the vehicle 5 days due to the amount of work they had ahead. I talked to the dealership about a possible loan since I traded in my old vehicle and not to mention I also put in 8k as a down payment on the deal. Dealership refused to provide a loan or rental. I purchased extended warranty even though the car was also pre-certified. I missed work for 3 days because of this situation.I called the sales manager to explain the situation and never received a call back.I will never buy from GM again and never from this dealership again. The only good thing that I can think about this experience is of course the Sales Representative did a great job finding my needs I understand he is not part of the management department.

Best dealership ever! Bought 3rd Chevy from Courtesy and couldn't be happier! Defiantly ask for Lawraleen!!!!! She helped us 3 times and remembers us each time like one of the family!

In the process of purchasing a car and i have to say eric real is probably the best sales person ive dealt with so far. He knew what he was talking about in regards to different cars i am interested in and was very patient with all my questions. Totally recommend anyone to ask for eric real if you're thinking of purchasing a car with courtesy chevrolet.

Joe Mitchell was the best sales man, I highly recommend you see him! My car buying experience at Courtesy Chevrolet was by far the best experience!

They have the good ol' Chevys with the luxury and quality but lack a lot of customer service and appreciation.

Jordan was amazing! Very professional. I'd recommend him any day.

Had a great experience buying my car at Courtesy Chevrolet, Reynaldo Blanco is one of the best sales person I have met. I have a busy schedule with school and work, Reynaldo did what he could to accommodate me. Reynaldo is very professional but a friendly person, he made buying a car not be so overwhelming. Reynaldo stayed with me throughout the entire process making it easier in purchasing my vehicle. So if your thinking in buying a car make sure to ask for Reynaldo Blanco you will not be disappointed

Very professional and extremely easy to perform over the phone and on e-mail. Also very nice to do business from long distance with professional people. I will be returning for more business.

Everyone involved from service manager to mechanic to service advisor was a credit to your organization.

Unless you like waiting for an oil change to be done in more than 3-4 hours, then don't come here. Consistently it has taken them double if not triple the amount of time they promised it would be done in.

Erick Saltos is the guy you need to ask for if you want a good deal at a timely matter love my new truck

5 star but I couldn't get a reline traverse, however Jenny B. Was amazing and worked to get me the SUV that fit my budget and had all my wish list items. I still got the leather and black rims that my heart was set on. Thanks to Tim in pro shop for the deal with blacked out traverse emblems too. I actually left there and thought I didn't get totally ripped off.

I purchased my vehicle from Courtesy Chevrolet almost two years ago and have returned to service it at this location. I cannot tell you how impressed I am with the consistently amazing customer service. Ben, AJ, and Jesse have all helped me on separate occasions and each of them have been amazing. Everything is explained and they do all they can to help and advise you. I truly believe, and have experienced in the past, a lack of customer service from a dealership after purchasing a vehicle from them and can tell you that two years later I still feel well taken care of at Courtesy Chevrolet and when my next car purchase comes around it will go to them again.

Courtesy Chevrolet has once again proven themselves incompetent and unable to perform the simplest of tasks. They lost our personal information and cost both me and the company I work for hundreds of dollars. I've gotten nothing but bad service and a distaste for the Chevrolet brand. I will not be returning to this dealership.

Hi when I went to get a car Joe Cassia was very pleasant and very professional he help me get the cat I wanted it was a pleasure to work with him.

Incredibly easy to work with and transparent through the entire process. No pressure and worked with my mom to customize exactly what she wanted. Highly recommend!

Great service and Ernaan (Ernie) Hernandez was super sharp and quick. He explained everything and was really fun and easy to talk to. If you come here, go see Ernie! He will feed you. Thanks so much.

EXCELLENT PLACE VERY GOOD TREATMENT AND VERY GOOD SERVICES.

Andy was great to work with and helped me find exactly what I wanted. Thank you Courtesy Chevrolet in Andy! We love our new truck!

Purchased a car from them, with the clear understanding that some minor scratches would be fixed. Took me a few weeks to return, at which time, they stated that the employee who promised such was no longer working for them...and they did not stand by their word.

Make sure you get everything in writing. Slimy at best.

I didn't have an appointment, I was a tow in because my car would not start. I checked in at 10:00A, Sam the service provider stated she did not long how long the wait would be but to have a seat. At 12:25 she came back with an estimate. I agreed to the price and to have the service done. At 3:30P I went to go and check to see how much longer it would be. At 4:15P my car was finally done. I did not think that a battery cable and oil change should take 4 hours but ok here we are, so when my car was done, Sam mentioned oh did you know your odometer is reading error, I said no. So the tow truck driver took the mileage off my car when it was towed in, but when my car was serviced and I was ready to leave my odometer is showing an error. For the record, my odometer mileage is on the paperwork and I was never informed prior that an odometer error was showing. I really haven't had time to go back and demand you all fix it, but I well. My experience was ok, but if your service providers create errors and make mistakes it makes me not want to come back.

Sales man Gustavo was very kind & helpful..Thank You ..

I worked with Kevin Colby, he was patient and very helpful. While my credit isn't in the best condition, Kevin helped me explore different options, wasn't pushy or rude and was able to get me into a clean, excellent running vehicle that I really enjoy. Of the dealerships I have visited in prior weeks, this was of the best of experiences I've encountered. All of my questions was answered and i left with a sentiment of fulfillment and to this day I have no buyers remorse. A great friendly, professional, and family oriented environment. I will definitely recommend people I know to this establishment, and am looking forward to many years of business with Courtesy Chevrolet.

Quite honestly the best experience I've had purchasing a vehicle in AZ. Both Tim John, who sold us our Ford Transit van and Mika in finance worked hard to get us the lowest monthly payment and best percentage rate on the loan. Tim John wasn't pushy and when we told him our budget, he worked hard to get the payment to that amount. Not to mention Mika offered us his personal iPhone when our daughter was growing fussy so she could watch YouTube videos. I highly recommend Courtesy Chevy. Be sure to ask for Tim and Mika!

Very dissatisfied! To say the least, problem after problem and no professional services. Having to return to fix an issue they created and did nothing extra to keep a customer happy.

I took my 2018 Chevrolet Silverado crew cab lt for the first oil changed at close to 7000 miles and 3 weeks later I drop the oil at home and see that they did not do anything to the truck they just reset my light.
Very disappointed with this dealer my oil looked real black
Calling Chevrolet to report it

I WILL NEVER BUY a Chevrolet or anything from this dealership how does a 2019 car have more than 2 battery changes and they can t find the issue they can t fix a simple thing as my blue tooth I call them and try and explain I ve took it to other mechanics recently because the battery was acting up again and let them know what it possibly could be and why they haven t found the issue if it is that issue themselves when I got the car directly from them they have nothing to say they rush me in and out the dealership with out finding the issue out and just replace the battery but it can t be that anymore and now my warranty is out and it is unfair if I have to pay out of pocket when it s been in the service several times and they just tell me that the car is perfectly fine NEVER GET A CAR HERE

We stopped in near closing time on a Sunday and our sales person, Kelly Hanes, took great care of us. She stayed after closing time and seached for and found the the vehicle that we wanted. Kelly had great knowledge of the cars and was very helpful with the selection process.

Before we left we were given a quote on the car that we wanted, the price was fair, and the extras like free oil changes were an inentive.

I would recommend the dealership and especially Kelly.

Had an amazing experience for the 2nd time here! Just purchased a new car and the process was easier than I remembered. Thank you Angel for all your help!