David Grable Review of Courtesy Chevrolet Group (Phoe...
I would not put one star if 0 was an option. I was...
I would not put one star if 0 was an option. I was a new car manager for 3 years at an auto group so i went here to get my wife's and my business partners new cars. It was just awful they changed the price many times on my business partners car and ended up sticking him with almost 4000 more than the price was suppose to be after changing the contract on him over 4 times and making him jump through hoops. On my wife's car they also played the change the price game a bunch of times but once we got the deal done they call us back in to re sign the loan paperwork because the payoff balance was a different amount, so after working all day i load up my wife and kids in the car at 6:30 pm at night and drive the 45 mins down there to wait 45 mins, then get brought into the FNI office where the lady tells us that we are not resigning but we need to pay $1,500 to cover the gap. I was upset by this because i just drove down there i don't have a check book on me or anything so I ask the question "Why didn't anyone tell me that over the phone so i knew the real reason I had to come down" everyone blamed everyone and no one owned up to it, so i took off and said I would be back to drop off the check. I call up there to talk to David in FNI and let him know that I was going to come down today and drop the check off for the $1500 and he said wait no you need to bring a check in for a bit over $3000! I asked how in the world is it now over 3000 when just the other day i was told to bring in 1500. He told me that I said I was going to put 1500 down, I said no I never said that and when I got the text from the sales person to come in to get the car everyone at the dealership knew I was putting 0 down and trading in a car plus its in the text saying 0 down. Also I went through FNI and did all the paperwork for the loan and nobody asked for any money down nor did they say anything about it because I didn't say I was doing doing that. So i get home today and look over my paperwork and no where in any of my paperwork does it say anything about money down. At this point i am done I have my wife empty the car and I drive down there and the lady in FNI is trying to show me on a computer screen how there was 1500 down in the deal but couldn't show me in the signed paperwork where it was. That is just crazy that these people think they can do that to people and get away with it. I gave them their car back and took my car, I have a meeting tomorrow with my lawyer and the GM rep that over sees this area, we will be buying the same car at another dealership next week but these people are going to answer for what they did they even tried to grab the paperwork I have so i wouldn't have a copy of it. This is the worst dealership I have ever been in my life and if you are working a deal with them and you are reading this RUN don't walk but RUN away they will steal your money and change your contract before you go back for paperwork. If you have done a deal with them sit down and read through your paperwork I bet the numbers don't match. They are crooks and its time for them to answer for it.
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