Toyota Of Redlands Review

When I called about a recall, they said that the parts were in. After I got there they did not. You decide.

The staff at Toyota of Redlands is second to none. Helpful and professional. It was an easy, in and out buying experience.

Toyota of Redlands was able to provide me with an excellent experience! My sales associate David Fertig was helpful, up front, and able to get me into a 2016 Toyota Corolla! Thanks for everything!

Routine service was ready prior to expected delivery!

Sometimes a long wait but it takes a while to work on cars.

Super friendly staff. A bit pricey of course because it's a dealership. Popped my tired in the evening had it towed there and it was ready in the morning. Customer service is always on point.

Still not seeing the benefit of making an appointment and being there early if all they do is ignore you. BTW forth time for regular required service and again I had to tell them the car was done and where it was at.

Had a great experience here at Toyota of Redlands and came out with a nice Prius. Love the car and loved the service I received by David Fertig.

Proffessional, polite, efficient and fair. What else could you want!

The Experience at this Toyota Dealership was horrible. Clearly, the salesmen didn t care. We asked to see a RAV4, and to which they responded yeah some are open, some aren t, I don t know.

Oh, also a heads up to those who will be doing your service here. Please, please, please, double check your oil after your service from them. We found that the technicians never changed the oil on our 4Runner, nor did they rotate our tires, and when we told the manager, he checked the shop cameras. SURE ENOUGH they didn t.

We ll be taking our business somewhere else. The only reason I give this business one star, is because the Toyota name.

Cesar Valle was very helpful in getting my phone linked to all the technology of my new Tundra.

Very helpful service staff, dude acted like a concierge

I came into Toyota of Redlands to have my 2006 Corolla serviced about a month ago since I have always received the best service from you guys. Mario has always been so friendly and informative and most of all so helpful. Unfortunately my Corolla was gonna cost me way to much to fix so I decided to take a look around to see if I could find an affordable car. Mike was my salesman and was beyond helpful. He is very knowledgeable and very patient. I am a very picky buyer so I know Im not the easiest customer to deal with and patients is a huge plus for people like me.. Mike went out of his way to make sure the car I purchased had everything and more in it that I wanted. Every staff member I came in contact with had a smile on their face and made feel very comfortable with my purchase. Greg, Janelle, Toi are to just name a few. Needless to say I now own a new 2012 Toyota Corolla "S" with everything I wanted. I will continue to come to these guys for all my service needs and will definitly recommed people to you. Thank you Toyota of Redlands for your continued customer support!

Overall good cars and good service, but the employees could be less rude. You buy a car from them, bring it in for service, and they tell you they're not sure they can squeeze you in. Meanwhile, they all seem to be standing around eating muffins and drinking coffee. Just get it done!!!

First time I go to the service of my car, excellent treatment

Went to buy a car on black Friday and was approached by Pauley Contreras he was by far the best salesman I have ever experience.I recommend if you're looking for a car come here and ask for Pauley c. He will get you the best deal

I always have an appointment, so my service goes very quickly everyone is always very friendly and helpful been taken my vehicle for 5 years now.

Jay was a great saleman and really took care of our family in a time of need. The sales team really took care of us for a affordable vehicle that we desperately needed while having a child in the local hospital. I would recommend this dealership to everyone. Thanks once again.

Worst dealer I have ever been to. Went in to buy a car, left without it because the numbers were not adding up. I dealt with 3 different employees and none of them could get their numbers straight when we ALL sat down and did the math together. They claimed they got confused when really they were trying to pocket my down payment. In the end one of them claimed he did not have time to work with me because he was "too busy" and pretty much told me to leave. The finance manager is by far the worst! He does not keep his word and was forcing to pay for car mats that I did not want. He said I HAD to buy them even though they are advertised as optional. They preferred to pass up on a sale because they wanted to get extra money form me and I was not allowong that. To top it off, as I was getting in my car to go home the employee comes out and asks me if I walked away with the keys to the car I was looking into buying!!!!

Toyota of Redlands is the place I trust the most. Their customer service was great, price was reasonable and turn around time was fast.

Very nice staff free coffe,and pastries very xlean facility

First time at this dealership. Brought my Tacoma in for routine service. Was done when promised. There is plenty of seating which was nice. Will be returning to this dealership.

Very helpful,Professional and quality Service offered. My experience with them was Amazing

Had to take my vehicle in for repairs. For the most part, I was satisfied. Prices pretty much matched their estimate.

I bought a yaris here in 2008. They sold me a factory alarm for over $600.00 I didn't want the alarm but I did want immediate delivery. so I agreed to keep the alarm for expediency. Imagine the surprise when they wanted to schedule an appointment to have the alarm installed. They refused to rewrite the contract and said I could spend the excess money on accessories. So I go online to price the accessories that would add up to about $600.00. I brought the car back and was charged different prices than Toyota retailed the items for. I pick up the car and owe an amount much larger than the retail price.
They sold me a service policy for a thousand dollars I was told would be the equivalent to four thousand dollars in service. Jiffy lube would do the same work for half of that ($500.00) Without an appointment!
Just about everything went wrong for me and right for the dealer. They were very careful to maintain plausible deniability on these and many other little things that just didn't go right.
I can't fault the service department, they are very professional.

Nice store. Check in person seemed to be a bit stressed and I didnt feel I could take my time deciding if I wanted other services and parts besides my oil change. So just settled for oil change only.

This dealership receives top notch rating because of it's exceptional professionalism and customer service. My family has been dealing with this dealership for a long time, and recently my cousin bought a highlander from here. Joshua Green is our salesman and he was very polite and knew what he was talking about. Their management was very hands on as well, and they are always talking to customers making sure they are ok and pleased.

I have dealt with a lot of car salesman and I can honestly say that our salesman was excellent. This store has good vibes as well. Toyota of Redlands is a good dealership.

Great place to do business, very customer oriented TRULY treat you family

My experience at Toyota of Redlands was amazing. From the time I walked in to the moment I left the delership. I was given very great service by Joseph whom answered all my questions and was at my service even tho I was very indecisive about the vehicle I wanted. He sure helped me make the best decision possible based on my concerns. I would definitely refer my friends and family to this dealership. I am all about service and being treated as a valued customer and this was one of them. Thank You Joseph and also Cesar for getting me and my brother a great deal on the Prius!!!

The 1 and only place to service you're vehicle if you have Toyota.
And quick service also..

David Fertig was my salesmen and Jared was our financial advisor, hooked me up with a great deal on my 2016 Corolla, Excellent service, thank you guys.

For such a big dealership I expected higher prices and pressure. I picked up a manager's special on an Elantra. Beat CarMax and KBB. Jorge was an approachable, service-orientated salesman and Jarod was
personable: made it work for me.

I was very pleased with David Fertig and Joe Olinger. Joe was pleasant ,knowledgeable, and personable. Joe provided great service without being pushy yet was sensitive to my mothers mobility issues by making her comfortable . Best service and best car buying experience.

Neil is awesome!!!
You cant find a better salesman than this guy right here! I have followed him for the past few years and my whole family has bought cars from him. Hes definitely part of the family! He and his team worked so hard to get my son his dream car! Thank you!

6/27/20

This was by far the most friendly and honest working dealership I've been too in a long time. I definitely recommend friends coming here .

Good service as always. Clean waiting area and lounge. Social distancing observed.

I bought a car 2 years ago and they told me if I get a referral i get like a bonus 100 or something. I send my mom today to buy a car there and they totally fxxked her over and I called them for a referral and the desk manager called me crazy and said they don t do that anymore.

Thank you for taking us to show the Car/Suv what we want to Trade in our CAMRY LE, that we got from TOYOTA OF SAN BERNARDINO (The worst Dealer as Far as to our Experience.) Thanks to JAVIER, The Sales Person that approached us and from the person from Internet Team Ms. ALVAREZ, for accomodating us to re-scheduled our Time of appointment To 6PM on the same Business Day. Thank you for explaining us the Pros and Cons in Buying a CAR.

Awesome customer service. Very pleased with car service aswell

Small peace of plastic costing $ 25.00.it is Toyota's price

I ve been coming here since 2018 when I got my Prius. Today Benji helped me with today s unexpected visit, he has great customer service, is efficient and knowledgeable, I always feel welcomed and appreciated as a customer and Benji explains things to me simply, directly and patiently, no hidden surprises and answered all my questions, which I greatly appreciate, he made sure I received my car back as quickly as possible and smoothly running. Such a great team here. Vasilios (sorry if I m butchering the name) is another awesome knowledgeable and great staff member, who has helped me on a few occasions as well. I will continue to visit and make this dealer my Toyota Home base for the excellent customer service and care they continue to provide.

Had some work done on my truck. Always book an appointment.

I was impressed with all the New technologies that they have now. It can tell if your alignment is out just by driving into the carport. They also provided me with a lyft ride home at no cost to me. Mario is excellent he's very helpful and professionally knowledgeable. My last name is Sedivy not Hocker old email name.

This is our go-to spot! We love our service provider Cesar. He's professional, courteous, and honest. We love this place and won't take our vehicle anywhere else.

Never go to repair shop! Tried to fix our timing belt, damaged oil pump and made us pay for it. Doubled price of the repair.

I did not hear from my service person must of had an emergency because I did not talk to him at all after I gave him the keys. So needless to say I'm not happy. The shuttle driver, the cashier, the valet were all awesome.

Watch your wallet, be aware of what the service department wants to add to a repair when they "find" something after a second phone call, also make sure you get a copy of the initial work order, you have to ask. Never going back there to even fix a flat tire.

Just finished leasing a new Carolla for my daughter from David Fertig and I have to say this was the greatest experience at a dealer I have ever had! Fast, super friendly, informative and honest; hands down the best customer service I have ever had! I would recommend David to anyone looking for a new ride!

The service staff has always been super great and helpful. Wish all repair places were as attentive.

They are friendly and professional. They also have amenities while waiting for your car.

As a young woman with very minimal knowledge of cars, I felt very comfortable in this car buying experience thanks to David Fertig. I could tell all of his intentions were genuine and he was selling me something reliable and solid. Thank you so much David!!! Toi, our financing manager, was also hilarious and put a cherry on top of the whole experience!

Be careful of service here sometimes. They don't always do what's requested, such as a tire rotation. But they always charge way more than other certified mechanics in the area!

Love this dealership, Bought our car here, service always here. Excellent service department, caring for the customer is priority number one. drive past three other big dealerships just to get the quality of service given to us here.

Alberto in parts department has so much knowledge. He is helpful and friendly. He made suggestions that I had not even thought of for my tundra

They'll mark up all the prices for everything. Tried to get me to pay 800.00 for spark plugs.... I did it my self for 65.00

100% real review, i received and confirmed an email offer i received from Edna the internet coordinator which was good for 72 HOURS as the email stated, i drive from Palm Springs for the deal, but they could not accept a personal check, even after verifing proof of funds. I was to return in the morning with cashiers check. As soon as they realized i was a cash buyer, and would not make additional money on the back end with financing, Mynor the internet sales manager Who i was working closely with, stated that the deal was no good, the rebate and incentive no longer applied that was only good for the previous night. This has been the DIRTIEST move by any dealer and ive bough many CASH, turned away a highly qualified buyer. Out of towners do not waste time...

Go see Neil. I'd been car shopping online for weeks and refused to visit a dealership. My wife forced me to look around before we grabbed dinner that night and I ran into Neil, thank god. Neil wasn't pushy, worked with my budget, and went the extra mile to make sure I left the lot feeling like a winner. I sure hate dealerships, but thank god I ran into Neil. GO SEE NEIL.

I am so impressed with this dealership!!!! I usually dread going to any kind of car dealership because of the stereotype of sales people. I hate having to hassle for the price, I hate them trying to sell me things at the end and I hate when they try and upgrade me.

I took my mother-in-law to Toyota of Redlands and was greeted right away. We told the salesman our budget and what we are looking for. He was able to recommend two different models and we settled on one within 30 minutes.

The process was very easy after we decided on the model to buy. The paperwork went fairly fast and we were in and out of there within two hours. The salesman even spent an extra half an hour with us showing us all the cool features that the Highlander can do.

I am very impressed and highly recommend this dealership!

Great. They ordered our part we needed right on the spot. Very nice employees. Helpful too.

Rafael was very knowledgeable and gave some great info about the truck we are interested in purchasing. we will definitely go back when we are ready to buy.

Parts department are morons. Can't find or help customers. Don't ask about parts they will ignore you.

Great customer service all around, esp from Josh! I have purchased two new vehicles over the years from Toyota of Redlands, a 2012 Prius and a 2018 Camry hybrid, and will buy a third for my eventual teenager.

Service Department is professional and the best in the area. Their sales Representatives are also professional and there to meet your needs.

Great service. They even paid for a couple Lyfts while waiting for a recall to be completed

Purchased a Tacoma yesterday and the sale was hassle free. Tamer Gerges was our sale rep and he is amazing and his service was exceptional. My husband I have been to many different dealership and Tamer is the guy you want to buy a car with. Tamer Gerges was polite, knowledgeable of his craft, and respectfully. Mr. Cooney (sales manger) was respectfully, fair, and transparent. During the sale process this dealership was fully transparent and honest with the customer (no hidden fees, fair pricing). David Blanco was our finance manger, he was precise, knowledgeable and clear of everything that was put in front of us. No confusion nor uncertainty during the contract signing.

Overall, the dealership was upfront about everything and service from all parties made our car buying experience stress free.

I thought my car was leaking oil so I took it in and they checked it out and there was nothing wrong so no charge. Fast and friendly service makes me very happy.

One of the worst dealership I ve ever experienced..
Especially if you re trying to do Service or Oil change.
1st they will act like they care about you so much and they will bring a lot of issues that you are not aware of.. example: your Break needs to fixed you need a alignments and all.. but they won t do your oil change after 5k miles if you tell them why you guys didn t do it ?? They would say we do it for 10k miles .. that s the first time i ever heard something like that.. they do mistakes but they don t even try to fix it!!

we went there at toyota redlands for my rav4s scheduled maintenace. we waited 90 minutes and alls done in my car the way I expected. we enjoyed waiting while playing with toyota the cat.

I have been doing business with Toyota of Redlands since 2002 when I bought my Camry. Since then, I have purchased a Tacoma for my husband, an 2004 Avalon for me, and a new Avalon for myself in 2011. I have never experienced any problems with either my salesman or with the service writers. They are all professional and above board. I love this place because I know when I take my car in for service, it will be taken care of, I will not be sold something I don't need and the customer lounge is so nice. They even have an Internet room where you can take your laptop and surf the Internet white waiting for your vehicle. The showroom, the restrooms, and everything else is spotless. It is a joy to be able to do business with a company like this. After purchasing 4 vehicles, I have no complaints about financing, pricing or anything else. I recommend Redlands of Toyota to my friends and family. If you are looking for a great car, a good price and honest professionals, this is the place to go.

Great financial service thanks Pablo Castro from Finances

would not recommend toyota of redlands, especially the internet team..it took me 4 days to get a response from them after sending messages daily! go to toyota of San Bernardino and get a bit better sevice and a better deal on your new car..I have bought a new car from both places and sb is definatly the better option!

The salesman bragged about how they inspect and service their used cars before selling them. Not even 24 hours after driving off the lot the check engine light came on and the vehicle has major transmissions issues. I don't think that it was a coincidence. BUYER BEWARE

I bought a used car from toyota of Redlands.
It had some Mechanical problems in the first 30 days.
Toyota went out of the way to make sure I got taken care of at no out of pocket cost to myself.
Top notch dealership five stars.