Columbus / Worthington Air Review

Great company and great people. Purchased a AC unit with them 5 years ago and just returned to purchase a furnace.

Trevor- service tech was extremely helpful and knowledgeable. He was very patient and would be a great asset to any company. He diagnosed problem fast and gave detailed recommendations.

Company- $84 service call is reasonable. The fan in the A/C unit was only running, so Trevor installed dual capacitor in hopes that is would run the fan and compressor. He quoted $271 for capacitor and install. I agreed and the part powered up both the fan and compressor. He was able to diagnose no refrigerant in system, which indicates leak. Possible leak areas would be coil, compressor or lines running out of unit. After hearing those quotes, which were anywhere from $1700-$2900, I decided to have Trevor make a call to on-call sales guy. I spoke with Joe- sales, who first off seemed irritated he was being called at 11pm and then said I would be better off having Trevor diagnose leak and fix part b/c brand new A/C systems (Bryant) start off at $5000. I said thanks but no thanks. That was disappointing b/c now I don't mind paying $84 service call but it is hard to swallow cost of new capacitor $271 (part probably cost company 20-30 if that) and it only took tech five minutes to install. I understand prices need to be higher for emergent situations but that feels like highway robbery, especially since now that I have brand new capacitor without A/C working. Diagnostic fees after we found out system had a leak- I was quoted $180 for first pound of R22 and $160 for second pound of R22. Then, it would have been another $140 to diagnose the leak. So we are at $480 before knowing what part to fix. Most likely and most expensive situation is coil, which they charge $2900 to replace. Worst case scenario is $3380+$84 service fee+$271 capacitor.

I'm disclosing all this so I can help the next person not be taken advantage of and give them an idea of what fees are from CWA. I got brand new A/C system (Trane XR13 3 Ton instead of 2.5 ton previously- which matches Trane furnace XR80) $3500 installed. Do yourself a favor and call about every other A/C and heating company in central Ohio and I bet they will beat CWA on all prices, except for a service call. Shout out to Franklin Heating Cooling.

Delonte was easy to work with, informative, and helpful as I was deciding on which HVAC system to select for our home.

Competent and friendly, easily scheduled and on time, reliable. Used them for years and all employees I have met are excellent.

Jaime Cuckler at Columbus Worthington Air is an amazing service technician. He arrived on time was extremely professional and thorough. He communicated any issues and displayed tremendous knowledge of the systems we had.

Columbus Worthington Air has been great to deal with and affordable while providing reliable systems.

The only company that seems to understand Zone systems in Columbus and helping troubleshoot low air areas. Thanks!

Technicians I've had are always very knowledgable and explain everything thoroughly.

The service person Michael F. Was very professional. He was courteous and showed up at the promised time. We have been with Worthington Air for over 30 years and would not want to change to any other provider.

Have used Columbus Worthington Air for years. Kenny was service rep today and did a great job on A/C tune up.

Trevor provided excellent service - knowledgable and helpful.

Ryan was here for my regular service today and did and excellent job! I always request Ryan because I trust him and he always give me excellent service.

I had limited heat in my condo. I called Columbus Worthington Air and they were out quickly and sent a very nice service tech , Kenny, who quickly fixed my furnace and installed a foolproof thermostat for a non techie senior. I would highly recommend this business for efficient and kind service.

I would highly recommend Kenny or Jamie Thompson at Columbus Worthington Air for any of your heating and cooling problems.

I had a wonderful experience. Kenny was super professional, friendly, and explained everything. He also worked quickly! I will definitely use Columbus Worthington air in the future. Thank you so much Kenny!

Kenny presented himself as being a professional as well as being engaging and giving updates as to what the problem was with my a/c. Very personable.He ordered the parts that would be necessary for the repair and assured me as soon as they were in their hands I would be notified for installation. Very positive experience for unexpected needed repairs.

Andrew called and was here within 15 minutes. He was very friendly and answered all my questions. I appreciated that he told me what he had done in a way I understood! I was very impressed with his professionalism and thoughtfulness on this air conditioning check.

Delaine F. was professional, courteous, engaging. Late on a Saturday afternoon during a Buckeye game, first 40 degree day of the season and our heat wouldn't kick on. Delaine quickly diagnosed problem and efficiently organized a part replacement to be sent to our home.

Zach and Ba were so knowledgeable and friendly. Vincent was in training and he was quite intent in learning. Zach was especially helpful in explaining the Nest and making recommendations based upon his experience. The entire team left our house and garage just as clean as when they arrived! We are looking forward to using our new system and trust we can reach out to Zach should we need any further assistance. We highly recommend Zach, Ba and Vincent!

i recently purchased an air conditioner and heater from Columbus Worthington air. I am enjoying sleeping in a cool room. My old Air Conditioner never cooled like my new one. Sleeping in a cool room in my home is a pleasure.
Along with a good products are skilled technicians. The company employees are knowledgable and pleasant to deal with.
The company is service oriented.
i am happy to recommend the Columbus Worthington Air.

Excellent service and walked through all the details and needs.

Jeremy was very helpful! He is very knowledgeable and thorough. And I really appreciated his attention to detail. We started working with Columbus Worthington Air when had our HVAC system replaced a couple of years ago and we have had nothing but good experiences with them since!

Kenny was great - professional, thorough, and very friendly. I have an old ac unit and he provided honest options that helped me make the right choice.

Trevor was great and stayed late to get my problem fixed. Thanks again.

Trevor did a great job inside the house and outside providing HVAC maintenance. Even turned all the basement lights out!

Our technician, Kenny Ward, was friendly and efficient. He spent valuable time with me sharing his expertise so that I would know how to take care of our home better. We have always had good experiences with Columbus Worthington Air, and Kenny is one of the best!

The service was prompt and my issue was resolved quickly. The technician was extremely nice and helpful. Thanks so much!

Jeff provided great information about your systems and was very personable. Thank you!

Matt serviced my furnace and it seems to be working better!

Michael Ford arrived on time, was considerate and efficient at servicing my air conditioner. I appreciate his polite and professional manner.

CWA did an awesome job installing my new AC and furnace. I"m glad I didn't select any of the cheaper options presented. This company is friendly, professional, and pay attention to the details. Thank you Winson S., Steven E., and Zack for your excellent work. Highly recommended.

Jeremy was very friendly and seem to know his stuff. Especially helpful in getting our Nest thermostat to work the way we want it to. Definitely recommend Jeremy and CWA.

I had a faulty thermostat and no heat. Trevor C. was my service rep. He was very nice, competent, and explained several things about my system and air filters. He arrived when he said he would and he took time to make sure everything was running smoothly before he left. I was very impressed with him.

Great job by technician and trainee. Very professional and knowledgeable. Would use CW Air again.

David was awesome! He notified me that he was on his way and arrived shortly after. He was efficient in evaluating my furnace and gave me a complete report. He discussed adding a whole house humidifier which I decided against but there was no hard sell or pressure. He even walked me through adjusting my nest thermostat using the app.

Keith and Byran installed new furnace . They were on time , considerate (careful to wear booties , put down walk way tarps ,remove parts and clean up afterwords). Keith explained the new furnace , the maintenance needed on my part and generally how to get the best use out of it . He also spent time with me learning the new thermostat . I was taught the features and benefits of the new nest thermostat and made sure I felt comfortable with it before leaving . They installed furnace in less than 2.5 hours giving me plenty of time to get to a previously planned appointment. I was extremely pleased with the service provided by Keith and Byron.

Rob and Adam showed up on time, worked tirelessly to complete the job, and cleaned up their work area afterward. They explained how the equipment works and left all the documentation for me. The process of getting a quote and an installation appointment was also very easy, Jeff was informative, thorough, and not at all pushy during our appointment. I would highly recommend CWA to anyone who wants quality work done!

Andrew V. did a great job on my hvac system install. he's a very thorough and diligent worker. thanks!

Our AC unit went out and Kenny (who is AWESOME) came out Monday to check the unit and fixed it. Unfortunately, later that day, another piece had broken and we needed another service repair the very next day. I had called Worthington Air with several questions regarding why/how we had 2 pieces break so close together. I spoke with Bobby who was super patient; he explained the repairs in detail and answered all my questions. We are definitely going to stay with this company and continue all our HVAC services with them.

Thank you to the office staff who assisted with a quick appointment for service. Kelvin is an outstanding technician who is not only professional but also personable. He quickly got to work and was very efficient. Thank you, Kelvin, for great customer service. Highly recommend Columbus Worthington Air.

I had a Sunday install and it was raining! Josh C and Tyler W were awesome and got the job done quickly and efficiently. They were very helpful, patient, and professional. Great team!

My issues were resolved weeks ago and I did change my rating at that time. Not sure why it still shows a 2 star.

They are very professional, knowledgeable people. They laid out all my options with plusses and minuses to a manner that made me feel I was making an informed decision. The installation team was very efficient and cleaned everything up. Although I didn't like spending that much money, I am very pleased with the choice.

Kevin Ward, my technician was great. Courteous, informative and offered most cost effective and detailed explanation. Thank you

Jeremy arrived on time and was very knowledgeable and professional. He explained all of the checks he was making, which I really appreciated. I would definitely use worthington air again.

Was scheduled today for a bi-annual check up. As soon as Kenny came in the door he began by talking about safety vs the virus and we talked about how to proceed. He was professional, efficient and very nice. We had a nice talk about today's world! At the end of his check he summarized what he did/found and it was a smooth visit. Thanks Worthington Air and Kenny. You guys are the best!

Always on time, always knowledgeable and professional, and don t fix things that aren t broken.

Dave was very professional and was able to easily explain what the issues were and what my options would be going forward. Would use again for servicing my air conditioning unit!

Experienced great service with Jason today. He was very informative and fast in repairing our a/c. Appreciate his arriving early, efficient use of time, and clear & concise communication.

Jeff Estep walked us through our furnace purchase in an easy and respectful manner. He is a true asset to your company. We look forward to your service! Thank you! Dennis

Great company. Very happy. Justin took care of my issues after new install. Will be long time customer.

David was very thorough during the AC inspection and did a great job of explaining his findings. He had several suggestions for things that needed to be done and helped me prioritize them. I've used Cols. Worthington Air for 20+ yrs and highly recommend them!

The technician was on time, courteous, and did a very thorough job.

Bryce was neat, professional and explained things as he was doing our fall check. Would definitely welcome him back into our home.

Excellent AC/Furnace installation by Adam and Tyler A. today! They came early so and were efficient and extremely knowledgeable about all products. Couldn't ask for better service!!

Drew Smith did an excellent job educating us on what equipment would work best for our home. He took the time to understand what our needs were and didn't try to over sell us on products or features that were unnecessary. He did what he could to apply any discounts available to give us the best price possible. He was up front about the probability of the cost being higher than competitors, but clearly explained how Columbus Worthington Air far exceeds others with their warranty and service. I had fully planned to shop around for our new heating and cooling system. Drew Smith was the first person I spoke to about one and I didn't feel the need to look any further. We've had the system for almost a year now. It's much more efficient. Our bills have gone down just like Drew had mentioned. We couldn't be happier.

Thomas was very professional with his service call. He even put some fire caulk around the wires going into the ceiling that was missed during installation.

Service Tech was very friendly, professional and efficient.

Rob and Winson were great! They called, were on time, friendly, worked very quickly and efficiently and cleaned up! Great guys!

Nathan P was outstanding! He knew just what needed to be done. So respectful, pleasant, great job! He even shut the gate to the back fence. Most people don't even think of that. Thanks for hiring him. Gold Medal!

CWA came out to do their advertised $89 furnace winter inspection. The technician determined that the furnace had a cracked heat exchanger (16 year old furnace) and that he is required to red tag and disable the furnace.

In addition to this tech condemning our furnace, he also subjected my wife to a high pressure sales pitch to purchase their maintenance plan for $239. Yes, this guy had the audacity to sell my wife a maintenance plan on a furnace that he just condemned.

We would have gladly paid the $89 as we originally had requested, but this tech was able to squeeze my wife for an additional $150 to service a condemned furnace.

When I got home from work, I asked my wife to call to get the service plan cancelled and our money refunded. When she called at just after 3:30 pm on a Friday, she was told the manager had left for the day. So I guess no one else in the company could respond to a customer during normal business hours on a normal work day.

We did get a quote from CWA to replace our furnace and air conditioner, however with these business practices I have to seriously question whether I trust them enough to invest additional thousands of dollars.

The performance and efficiency of any HVAC equipment depends on a quality installation. These guys deliver the highest quality. I will definitely recommend CWA to my friends.

Super professional and considerate yet personable and friendly. They also took the time to explain everything about our new equipment and even helped us set up our phones to the NEST. Couldn t have ask for a better experience! Brian R. Sold us and Jeff C. And Zach S. Installed. All were awesome!

Joshua C. and Brian S. did an awesome job installing our new air conditioner and instructing me on how to set and use the Nest App with it. Great, professional service!

Thomas serviced our furnace and was very thorough and complete.

Thomas was very professional and efficient in completing my fall service! He even notified me of a possible recall on a dehumidifier that I purchased several years back and gave me the contact information to find out if my particular unit is involved in the recall. I really appreciate that information!

The technician, Kenny, was very professional and thorough, he explained what he was doing and made a professional recommendation, without pressure.

Very professional presentation. Explained everything in language I could understand. 5 stars and more

Dan did a fantastic job checking things out and explaining furnace conditions to me.

Kenny was prompt in arriving. Worked on the job with the A/C & finished in about 1/2 hour. He was very pleasant & also took time at points in his work to explain things we could do to improve the A/C-furnace performance. He also showed us how to make maintenance easier for us. In all, we'd love to have him the next time we need service.
Thanks for your service!

Kurt showed up within the window he was scheduled. He was very pleasant and professional. He explained everything he was doing, answered my many questions, and provided suggestions and options for me to consider. I will always call CWA first for my HVAC needa.

I am happy with the job and he did very good job on my heating system.

Amazing Company and Experience! I have never left a review before but having used this company I felt that I had to share my experience!

My A/C went out on us early in the week. My job has a challenging schedule at times making it difficult to schedule an appt and be present. So my wife and three daughters are home with no A/C when Ohio finally decides to be summer and it s 90+ degrees. To make matters worse my 82yr old father lives with us and that kind of heat makes it difficult on his health. So my wife and I make a call to a company and they were able to make it out and give us a quote. As hot and miserable it is anyone could take the first thing that comes. We re so thankful we didn t! We made a call to Columbus Worthington Air for a 2nd opinion and quote. I spoke with Clint Schreck. He was flexible with time and made a visit to our home even though I could not be present. He evaluated what our problem was and took the necessary measurements needed for a quote. As he left my home he called me and said he saw that my father was living with us and my three little girls and that he would like to drop off some window A/C units until I can get this resolved! I was literally taken back by this gesture! Clint came back within an hour or so with Two units to help my family out. By that afternoon he had a quote with 3 options on it. The prices were all competitive and even lower! At no time was I ever pressured or felt pressured to do one or the other. He did show me for my home what their recommendation would be though. As
my home was built in the mid 80s and my units never have been replaced, I decided to go with an entire replacement. Clint was able to go over it all with me and had me scheduled by the end of the week!
The crew called 30min before there scheduled arriving time. They showed up on time and again could not have been more impressed! They were extremely professional! They advised that the whole install could take 8-10 hrs. They were friendly and very knowledgeable. They cleaned up after themselves and you would have never known they were there. Again, I could not stay the entire time and my wife felt comfortable and praised there professionalism. They ensured she knew about the air filters and how to work the NEST thermostat. They completed the install and air was moving by 230pm!
I can t say enough about this terrible situation made into a great experience with Columbus Worthington Air! From start to finish they are doing it right and me and my family are more than proud that we chose them!

The service provided today was outstanding! The tech, Kelvin was great. I asked questions and he gave me a direct answer. He was very courteous and kind.

Excellent experience and the crew took time to answer all my questions and concerns

The technician that came out to service our furnace, Jeremy, was so thorough and polite and went above and beyond explaining things to me. This is how you wish every technician/maintenance person was. He seemed to really care about his job. They don't make them like this anymore! Highly recommend Columbus Worthington Air.

Kenny was very polite and professional. He was able to diagnose our problem quickly. He provided us with a number of options to fix the problem and an explanation for each one. He was a "no pressure" kind of guy, which we appreciated. Highly recommend.

Thomas is personable and he did a thorough job inspecting both furnaces.

I was able to call in the morning and a technician was at my house 3 hours later. David was helpful and professional. He even stayed longer to fully inspect my AC and provided me much needed peace of mind after discovering water under the HVAC. Recommend!

My tech, Michael was on time, courteous, and thorough. Very professional. Thanks.

We had a hour long session with Rob E. and our contractors reviewing previous ducting and managing the interface of new and old ducting during a home remodeling project on our 38yr old home.

We agreed and understood all the changes and also reviewed the various settings in old ducts and vent to maximize seasonal efficiencies. Rob was thorough and patient in reviewing with us current plans and how to seasonally change the flows from furnaces and air conditioners to get the best results.

This appointment was partially paid by our service plan and did not result in any recommendations for new mechanical installations. Thanks to Rob for his patience and customizing his educational presentation.

Been using Columbus Worthington Air for several years now and would recommend them to everyone. Delaine was my service tech today, he arrived when he said he would and took his time to explain things to me. Will ask for him on my next maintenance appointment.

Geat communication, friendly service
Totally satisfied customer

Kurt Holland from CWA came to my home to assess my hvac needs. He was personable and knowledgeable. Kurt looked at my current system, did measurements and sat down with me to discuss the best options for me and my home. Kurt represented CWA well and I recommend talking with him if you need a new furnace or AC system.

Another great experience with CWA! Jeremy was our technician and was fantastic. Arrived promptly, was thorough, and explained status in the furnace function. We had a great conversation as well! Highly recommend both CWA and Jeremy!

I feel fortunate to have met such a knowledgeable and ethical advisor as Delonte Rivers. He spent time educating me about how systems function, took the time to fix an inadequately installed intake filter, and was sincere and genuine in his concern about malfunctioning systems. (The furnace in my newly purchased home in tilting, detached at the ceiling, has inadequate B-vent diameter, etc. I had noticed none of these problems, nor had my home inspector.)

Everyone from the sales person to the installers were friendly and professional. They all arrived exactly on time. The installers were finished and cleaned up the debris in the early afternoon. After everything was installed, they showed me how to use the new high tech thermostat and how and when to change the filters on the HVAC. I would recommend this company to anyone looking for new A/C and/or furnace.

Delonte Rivers was my comfort adviser and was amazing. I went through Buckeye heating and Cooling originally since my furnace wouldn't hold a light. They came over and showed me that there was a major crack in my appliance and assured me they were going to give me quotes on pricing by email. They gave me a site that didn't even give me details on furnaces let alone pricing after waiting 10 hours for options with pricing so I could get them at my house immediately. I decided to get another company involved when I came across Delonte. He came over late that night checked out the furnace and explained everything WITH pricing, options and deals to make things more affordable to help me with my needs. He helped so much with getting me financed so I could get the furnace I needed to survive temperatures hitting the 40s. He even got me an appointment with a technicians within a few days. This man actually cares that my cats, dogs & I are sleeping with several fleece blankets at night plus, I had to send my tortoise to a friend's home who has heat. This company is the only one you should consider!

This was my scheduled spring AC check up. Nathan was very efficient and professional as he cleaned and checked my AC unit. He was very patient in answering my questions. His explanations were very helpful and informative. I have contracted other companies but none came close to the through job Nathan did for me. I would definitely recommend Columbus Worthington Air.

Kenny was very efficient, professional, and he did a great job explaining everything that he was doing.

Always have great service from Columbus Worthington Air - fast, dependable, and courteous! These guys are the best!