CWA came out to do their advertised $89 furnace wi...

CWA came out to do their advertised $89 furnace winter inspection. The technician determined that the furnace had a cracked heat exchanger (16 year old furnace) and that he is required to red tag and disable the furnace.

In addition to this tech condemning our furnace, he also subjected my wife to a high pressure sales pitch to purchase their maintenance plan for $239. Yes, this guy had the audacity to sell my wife a maintenance plan on a furnace that he just condemned.

We would have gladly paid the $89 as we originally had requested, but this tech was able to squeeze my wife for an additional $150 to service a condemned furnace.

When I got home from work, I asked my wife to call to get the service plan cancelled and our money refunded. When she called at just after 3:30 pm on a Friday, she was told the manager had left for the day. So I guess no one else in the company could respond to a customer during normal business hours on a normal work day.

We did get a quote from CWA to replace our furnace and air conditioner, however with these business practices I have to seriously question whether I trust them enough to invest additional thousands of dollars.