Joseph Pawsey

Review of Columbus / Worthington Air

Trevor- service tech was extremely helpful and kno...

Trevor- service tech was extremely helpful and knowledgeable. He was very patient and would be a great asset to any company. He diagnosed problem fast and gave detailed recommendations.

Company- $84 service call is reasonable. The fan in the A/C unit was only running, so Trevor installed dual capacitor in hopes that is would run the fan and compressor. He quoted $271 for capacitor and install. I agreed and the part powered up both the fan and compressor. He was able to diagnose no refrigerant in system, which indicates leak. Possible leak areas would be coil, compressor or lines running out of unit. After hearing those quotes, which were anywhere from $1700-$2900, I decided to have Trevor make a call to on-call sales guy. I spoke with Joe- sales, who first off seemed irritated he was being called at 11pm and then said I would be better off having Trevor diagnose leak and fix part b/c brand new A/C systems (Bryant) start off at $5000. I said thanks but no thanks. That was disappointing b/c now I don't mind paying $84 service call but it is hard to swallow cost of new capacitor $271 (part probably cost company 20-30 if that) and it only took tech five minutes to install. I understand prices need to be higher for emergent situations but that feels like highway robbery, especially since now that I have brand new capacitor without A/C working. Diagnostic fees after we found out system had a leak- I was quoted $180 for first pound of R22 and $160 for second pound of R22. Then, it would have been another $140 to diagnose the leak. So we are at $480 before knowing what part to fix. Most likely and most expensive situation is coil, which they charge $2900 to replace. Worst case scenario is $3380+$84 service fee+$271 capacitor.

I'm disclosing all this so I can help the next person not be taken advantage of and give them an idea of what fees are from CWA. I got brand new A/C system (Trane XR13 3 Ton instead of 2.5 ton previously- which matches Trane furnace XR80) $3500 installed. Do yourself a favor and call about every other A/C and heating company in central Ohio and I bet they will beat CWA on all prices, except for a service call. Shout out to Franklin Heating Cooling.