We had Columbus Worthington air come out and repair our air conditioner. We received excellent customer service in a timely manner. Our repairman was cordial and able to fix our air conditioner quickly and efficiently. Super happy with the service we received.
John did an excellent job doing whatever it took to get the job done -- even coming back twice in one day.
The technician was timely and very thorough. He went over everything with me and made his suggestions/recommendations.
Our expierance witb Columbus Worthington Air has been top notch from start to finish. Everyone we worked with was extremely professional from the service call by Ian, to the sales rep Dan & the Installers Rob and Winston. Our AC went out and within 48 hours the guys at Worthington got our new system installed and cooling again! We highly recommend this phenomenal company!
I received excellent service, top notch products, and Ba was excellent putting in my system!
Rob was great! He found the problem with my air conditioner after another company couldn t. He was very professional and took his time to analyze the problem. I will never use another company!
I was having a heating issue where my furnace was short circuiting and not properly heating our home. I called CWA at 2 pm and had a technician, Kenny Ward, at my home by 5:30 pm. Kenny was extremely courteous, professional, knowledgeable and also had a welcoming sense of humor as well which was nice. He was able to give us a great deal on the service and turned out we just needed routine maintenance so he didn't try to sell anything we didn't need. Great service, highly satisfied, and working HEAT!
CWA always is prompt and responds quickly. Technicians are very knowledgable and get the job done with a smile.
Was very friendly! Was timely and reviewed everything he did and did a great job! Thanks!
Thank you for such polite and professional service. There was miscommunication on the cost of the service fee and Columbus Worthington Air waived my fee entirely - honestly, I couldn't have asked for a more trust-worthy company. I have had other heating/cooling companies in the past but I am a repeat customer now because I feel like I can trust them. Thank you.
All in all, this became a good experience. But it wasn't at first. It took four home visits to get a solid diagnosis and cooperation with our home warranty company. It was a lot of time and effort to get to the bottom of it. In the end, Columbus Worthington Air credited our money back from those home visits. The service technician who really helped us the most and made things right was Rob E. Rob E is like our saint. He was super nice, talked us through everything, and had amazing interpersonal skills. He took the time to talk to our home warranty company and explained everything perfectly. Rob E. is a 10 star man. Then Joe P. came over and helped us get set up with a new furnace. Ask for the right people and then you can get really really great service!
Had my furnace inspected and cleaned today by Jason B. Great experience. Received a call before arriving. Early arrival and very professional. He answered all my questions thoroughly. Jason was also very very kind with my very friendly dog!
Tyler & Nick were very courteous & careful & arrived on time. Everything looks & works great so far & Tyler installed my ecobee smart thermostat for me & showed me how it works.
Worthington Air also saved me from freezing a few years ago when my furnace went out in subzero weather on New Year s at midnight. I have always been happy with their service. They try very hard to please their customers.
Setting up an appointment for a problem with my furnace was very easy, and the technician, Trevor C., provided very responsive service. He was extremely knowledgeable and explained the necessary repairs very thoroughly. He told me different options I had for the repairs and gave me valuable information regarding how to improve my furnace s efficiency and uniform comfort throughout the house. The process was easy and affordable. I will definitely use Columbus Worthington Air in the future and request Trevor C as a technician.
Kelvin Jr. was my service technician. I had just moved into a new house. The furnace and thermostat were older and more complicated than I was used to. Kelvin took the time to show me how to use it. He could have told me I needed a new furnace! And I would never have known the difference! But I felt he was fair and honest. That's really important to me. I'm so glad I signed a service agreement with Columbus Worthington Air and not a competitor.
Mike Wright restored the failed AC Unit to working mode. He was courteous, professional and efficient. Excellent lob. Well done, sir.
Kenny Ward visited our house in June 2018 to perform annual contracted maintenance on our two Trane air conditioners. He was quite knowledgeable about the systems, provided a comprehensive inspection and maintenance of he equipment, and answered our questions expertly. We are quite pleased with the service he provided.
My 18yo furnace gave up on an early season freezing morning. They had their guy at my house taking measurements early afternoon, before most others had the chance to call back. Good people we have worked with.
We cannot give enough praise for how Trevor provided the service for the recent work required on our furnace/humidifier system in our house. His kindness, attitude, work ability and improvement recommendations was off the chart.
Trevor was very professional. He explained the service call in terms that were understandable and made sure I had all of my questions answered. Thanks for the great service.
Jamie came out to inspect my new unit for its yearly maintance. He was very professional, knowledgable, and helpful in answering my questions about the unit. He was through and efficient while there.
We had Columbus Worthington Air out today for our 2x per year check up. Our technician was Trevor. He did a super job, made great recommendations and provided excellent customer service. We would highly recommend him - you can ask for him by name. And no - we are not related, he is not my neighbor's son or anything like that. He just did a great job that's all!
My technician was very helpful and informative. One of the most friendly technicians I have had come to my house for anything I get done. I really appreciate the fact that he did not try to Nickel and dime me and helped me to better understand my system.
I really appreciate the customer service of Columbus-Worthington Air. I woke up to find the fan not running on my heater...which made it fairly useless! So I called the HVAC company that I've used for years, and found that I could not get an appointment for a week. With temps supposed to be in the teens over the next few days, I didn't have a choice but to call another company. Yelp reviews were good for Columbus Worthington Air so I gave them a shot. They had Kenny Ward out to my house that same day and he even had the part with him to fix the furnace, had it all back online within an hour, and he even fixed my humidifier that hadn't been working for a year! He was very knowledgeable and friendly. And the price was very reasonable for the work done. I definitely recommend these guys for solid, timely and reasonably priced help with your heating or air conditioning!
The service men are always polite and respectful of my property and home. Very helpful when I have questions and do the job quickly. They put everything back the way they found things and left home cleaned up of work done.
Had a wonderful experience! Their sales folks, Josh Calder and Tom Drew, were extremely friendly, knowledgeable and helpful. They did an extremely thorough job sizing my system/evaluating my home. They walked me through all my options, and I didn't feel like I was being up-sold for the sake of a higher profit margin, if anything, they were down to earth, and felt like they were only recommending things that would matter. I felt like I came away with exactly what was needed for my home.
I've been working with CWA for about two years and I am always impressed with the knowledge and professionalism displayed during each visit. Today, Kenny was awesome! He was polite, thorough and informative. It's comforting to know that Kenny and CWA are helping prolong the life of my HVAC system.
My second opportunity to extol the great performance of Columbus Worthington Air...this time, for a full replacement of our furnace and A/C a few months after furnace repair. And once again, fantastic work by everyone involved. We really appreciated Lee Graham s expertise in deciphering the problems and Mike Brook s excellent suggestions in a replacement system. C.J and Andrew were friendly and did a great job installling it. End to end, a company we are very happy to work with and highly recommended.
Brian
-On a Sunday night right before a large winter storm, Thomas came out within a half hour. He deciphered our broken thermostat and igniter, and had them replaced within the hour, just in time! We are so appreciative and are big fans!
Installers were professional, polite and did an overall excellent job. New equipment wasn t cheap, but I m certain it will be worth in the long run: comfort, energy efficiency and peace of mind with the 10-year warranty.
Trevor Did an outstanding job. Very professional and courteous
Columbus/Worthington Air arrived on time, The technician. Bryce was friendly,professional, courteous and skilled, and informative. Bryce was very helpful in informing me with any problem that he found and he kept me informed as to what he was doing. He was polite, courteous and He explains thoroughly what he detects.This is a Great company to do business with since I m a new home owner I will be using Columbus Worthington Air.
Used CWA at my last home when the furnace died in the middle of the night during the polar vortex. They were amazing then, and they were amazing now when my new home A/C unit broke in this late Sept heat wave.
I can t speak highly enough about CWA. Their technicians are highly experienced, their sales reps are not pushy and very explanative. Their install crews get it done! No nickel and dining. They take pride in their work and make sure I as a customer am aware of and comfortable with everything. Everyone I ve interacted with at CWA is courteous and professional.
Thanks, CWA for delivering yet again. Shout out to Kenny for the diagnosis, Ryan for the great sale, and Keith for the quality install!!
Everyone at CWA we worked with did a great job. From Bobby and Amy setting up our appointments,Kyle was very helpful with giving us our estimate. Craig and Jason were our installers and were very courteous and helpful with answering our questions and showing us our new equipment! Thanks again for the great job you all do!
Rob Chism & Adam Schlippi, who replaced a/c & furnace are Intelligent, technical geniuses, well trained, innovative, experienced. They communicated well with team, home office. Very, very respectful, courteous, conscientious! Respectfully wore masks wherever whenever feasible. Mutual gratitude felt.
Thomas came out and was able to fix my unit without replacing it saving me around $1,500 dollars. The unit somehow sucked in a balloon and he was able to get it out and save the motor. Thanks Thomas!
I scheduled a yearly furnace maintenance with Columbus Worthington Air and it was affordable and worth the piece of mind knowing the furnace in our house is in top shape. Kenny, the technician, was very professional and helpful in identifying what needed replaced.
Jeremy was prompt, thorough, and extremely helpful. He provides great service and makes sure all of your questions are answered before he leaves.
Late to arrive to the appointment. Technician had no interest in resolving the problem, rather he just wanted to sell me a whole new unit. His solution to "fix" my unit was overblown and cost about 800% more than what it really cost me. DO NOT TRUST THIS COMPANY if you like your money. Only reason I'm giving 4 stars is because they refunded my service call for that utter waste of time.
Oh my gosh! Why I waited so long to get connected with Columbus Worthington Air is a mystery to me! This company is, without a doubt, the finest service company that we have ever used for our HVAC needs! The gals who answer the phones are polite and helpful. They actually seem genuinely happy that they are able to assist you! Then there was the Comfort Specialist who sold us our new furnace....what a gem! And the 2 Installers who came into our home to remove the old furnace and replace it with a brand new one...we are so thankful for the respect that they showed us and our home. And then there is Kenny W., our Service Specialist. Kenny is the kind, helpful, respectful, hard-working, patient, question answering, gentleman who gave our air-conditioner a check up. He was so knowledgeable and it was apparent from the get-go that this guy is the guy who I will choose to ALWAYS service our HVAC equipment from here on out!
Kudos to Columbus Worthington Air! You have shown us that there truly is a company out there that we can trust and count on to make our home an extremely comfortable place!
Thanks to all of you!
Susan H. in Powell, Ohio
I am so very thankful of Nathan P. for coming to my house and verifying the issues that my air had. I had 3 previous techs come out & dismiss my opinion on the brand new unit but Nathan asked all the right questions & went above and beyond to figure out what the problem was! Amazing asset to your company & a person that actually cares about helping & figuring things out!
Jeremy provided excellent service to my furnace. He was efficient, polite, and provided very helpful information.
Jeff is a true sales professional and outstanding representative of Columbus Worthington Air. Very knowledgable, friendly and patient - and best of all, no high-pressure sales tactics. Thanks for the timely inspection and estimate!
I originally purchased a complete Heat and A/C sytem from Worthington Air because of their great service reputation. It's really true, fantastic service. Jamie T. was very professional, positive and fixed everything, including new parts in under 36 hrs and this was not a rush job.
Excellent customer service, every time. Jamie Thompson, our technician, arrived on time, checked our AC unit, and explained his findings. He's a true professional and I appreciate both his expertise and his people skills.
Customer service is great! Today, Nathan provided some great information about new things I could add to my system. Very nice young man!
My technician was very thorough and explained every detail to me. I greatly appreciated it. Thank you.
Very happy with my experience. Was given options and clear explanations on the impact of each. The technicians who visited my house were polite and knowledgeable. The price quoted was the price I paid, technicians arrived on time, a quality assurance call was made afterward to make sure procedures were followed, and best of all my house is a bearable temperature again. Highly recommend.
One of the best, most reliable companies to work with. Being part of their annual maintenance program has saved us a ton over the years. All of the service people and staff are very friendly, honest, and care about customer satisfaction. Most recently, Tate has done a very good job helping fix our central air system.
Great experience, design and installation. They made sure that it was installed right the first time
Tyler and Jake arrived on time and were completely professional and educational throughout the installation of our new furnace and A/C. I could not recommend them enough! Tyler spotted a manufacturer defect on the furnace blower and was able to get it corrected with a new unit before installing, saving time and money. Jake worked wonders on the new A/C unit installation, it looks amazing on the side of the house. If this would let me give 10 stars, I would give 11. Outstanding job from start to finish!
Thorough servicing to our furnace with concise explanation of what was done and required to keep it operational.
We had Columbus Worthington Air out to inspect our HVAC before we moved. Rob did a great job. He was very thorough and knowledgeable. He helped us to understand exactly what we needed for our HVAC to run properly and safely. I will definitely continue to use Columbus Worthington Air at our new house too!
My technician, Ryan C., was very friendly and explained everything he was doing to the furnace and helped me understand the parts on the furnace. He gave me tips for saving on gas and electric. I appreciated all his help and tips. You definitely have a great employee on your staff. I would recommend Ryan and Columbus Worthington Air to everyone! I am glad I called them! Thanks again Ryan.
We had an untimely 20 yr old AC unit breakdown. CWA made it a high priority to fix and replace, during a holiday weekend (unlike a competitor). They were comprehensive and transparent in their assessment, and punctual. Their team was professional, knew their trade and friendly; all while working in 90 degrees on Memorial Day. The bonus... we had to run a quick errand and they brought our grocery delivery in for us. Ryan, Rob and Adam - thanks for the extraordinary service! Highly recommend.
Columbus Worthington Air
Trevor did our winter checkup on our two systems. We appreciated the time that Trevor paid attention to the detail of inspection. He did an excellent job of explaining the condition of the units as well as potential for upcoming inspections. We want CWA to be aware of his performance and feel free to ask for Trevor when you have your next service call.
Technician Rob E. showed up on time and was fast and efficient. Listened to what I had to say and was able to diagnose the numerous issues which resulted in the need to buy a new furnace as the cost to repair was considerable and nearly the cost of the new unit. On a Saturday evening CWA was able to get someone out to go over options for new furnaces while other companies wanted me to wait until Monday to get someone to give me quotes. While I was not in the market for a new furnace I'm glad CWA could get out to diagnose then within 2 hours have someone give me the options to purchase and have a new furnace installed before their competitors could even get off their weekend overtime rates.
The team of Craig C., Tyler W. and Jared M did a great job with our AC/Furnace replacement. I appreciate the help they gave going through the NEST thermostat.
Our technician was on time, friendly, experienced and professional. We will definitely use them again.
Excellent service. Ron was efficient, friendly and very professional. Detailed all of what was done before he left
Our AC stopped working late in the day and the temp in the house got to 90 degrees. After calling several companies around Columbus, I received a call back from Worthington Air's technician Ryan C. It was around 9.30pm. He could not have been more courteous and helpful. After answering several of his questions, we agreed to have him come out on a service call that night. We were his last stop and he arrived around 11.30pm. Again, he was extremely pleasant and professional. He found the problem right away and fixed it for us.
I asked him how his day had been and his response was very positive. I asked him when his day started....7am. Needless to say, I was very impressed.
I work in a service industry and this company and technician were top notch. Highly recommended.
Kenny Ward is the man! I've had two other companies come out over the course of 6 years living in our house. Both companies performed "something" which only made our system work slightly better, but they never truly resolved the issue. Kenny came out and saw that our two-stage system was wired for single stage. He took his time to re-wire the system properly. I'm telling you, I seriously thought our heat was pretty much as good as it would get, blaming it on our four level split home, but Kenny got the house so warm I was sweating. In addition to excellent work, Kenny was super professional, easy to talk with and even took the time to give me some very helpful tips before he left. If I could give him 10 stars I would! I had to hold my family back from hugging him.
Reliable service technicians very polite and very knowledgeable of their trade. I would recommend Worthington heating and cooling for service and replacement of furnace heat pump or air conditioner.
Very reliable business and staff is always friendly. The technician today was very professional.
Placed a request via the Bryant HVAC website. Never got a call from Columbus Worthington Air. I called them, they refuse to come out to provide consultation on a smart thermostat because I live in an apartment. The apartment is aware of and ok with me replacing the installed unit with a smart thermostat. I already had one in place, but wasn't working properly. I was simply looking for a consultation on what type of smart thermostat would work with my HVAC unit. The woman on the phone was rude and wouldn't even consider having someone come out to consult with me. I wasn't even going to ask for installation, which would remove all liability from them.
This is an exemplary HVAC company. Honest and straightforward salesmanship; expert installation; and wonderful customer support. 5-star service before, during, and after your purchase. Special thanks to Joe, Keith, Todd, and Nathan.
Edit:
Just had a maintenance visit with Thomas. Very honest, courteous, and professional. 5/5.
Scheduling was quick and easy. Technicians were knowledgeable and professional.
Bottom line up front: This is a sleezy company who overcharges for poor service techs in order to sell you $10,000 new systems.
My heat pump stopped working after a long weekend out of town. I called Columbus Worthington Air because it looked like they had a lot of good reviews. The first tech they sent out couldn't figure out what was wrong and then started fiddling with wires and wanted to go to an hourly rate to play with the wiring more. I said no to an hourly rate and he left.
At least they have some quality control because a rep called me the next day and said that it didn't look like the first guy did much and they would send a senior tech out.
The senior tech stripped off some of the wire insulation in the middle of all the sensor wires to do a bunch of bypasses. This didn't look professional and he just threw some electrical tape over the exposed bits. Then said it was the defrost board and wanted to charge me $800-$900 to change the part. The part, by the way is $50 and it takes all of 10 minutes to change it out. it's not complex, and your grandma could do it with a screw driver. The best part is, that wasn't even the problem with the heat pump.
Since the senior tech recommended replacement because of the age and they're cost of fixing it, I entertained a visit from their sales department. The sales guy did all the necessary calculations, they have all there systems bundled, just like they're services. The markup is still significant, I was able to get $2000 off the starting price barely trying. The guy had to "call his manager" to see if he could do that price and the call felt very scripted, like something you'd see in a used car lot. They wanted $10,000 for a bottom of the barrel heat pump and air handler.
I called American Air heating and cooling and they had the issue fixed in about an hour. They actually did all the electrical testing, and didn't try to sell me a new system. Do yourself a favor and call a place that will fix your problem instead of pushing you to a brand new system.
UPDATE: After posting this review I was contacted and refunded the service fee. That doesn't fix the damage done to the system, but was a nice gesture. I still stand by my original review.
Great service a very Friendly. The did a great job.
Our technician, Rob E., was very courteous, timely, and thorough. He gave us a lot of helpful advice and made sure we understood everything he was doing to service our furnace.
They showed up on very short notice, (scheduled just a few days before). Lavon was very friendly and professional and also easy to work with.
Kenny W. did an excellent job of representing both the company and himself. His customer service and personality was off the charts. He was honest about the conditions of my unit and what our future options are. Thank you for sending him on my call.
We just got home from vacation at 10:30 PM on Friday night. We have no air in the house so we look up emergency heating and cooling and Worthington air popped up. They was so fast and efficient to get to our house so late. Andrew m. Was so nice and gave details of the unit that we had and what was going on. He then got some other gentlemen to the house so we can get insulation the nex day, amazing!! The two gentlemen that was at the house today was so friendly, nice and respectful. Explained step by step of what they was doing and how long things would take. I would recommend Worthington air hands down to anyone and everyone!
Great customer service. Trevor was very personable and professional.
Professional service, reasonable pricing. Technician explained everything well so I understood what was being done and needed.
Technician could not explain what he thought the issue might be. Talked to me like I was a petulant child (literally said "now now- don't touch that") but clearly had no idea what was wrong. This business lost a very large sale as we ended up purchasing a new heating and air conditioning system from another company.
Andrew was prompt,courteous and helpful. I recommend his service.
The process was seamless from making the initial appointment to the service tech coming out. Lee was very transparent and friendly! We would definitely recommend this company and plan to use them in the future.
Dan was very professional and thorough while working on our furnace.
Always professional service from Columbus Worthington Air. Have worked with number of technicians over the years and all have been competent and professional. Would definitely recommend Columbus Worthington Air.
We had a new A/C installed and the CWA techs did a great job. Very thorough, went over everything, cleaned everything up and were very pleasant.
Rob E. was great. On time, friendly, and took care of the issue!
Awesome group - couldn't be happier with all aspects. Had a furnace and AC installed - Def highly recommend.
Great service, new AC and furnace install took less time than expected. Andrew V and Jared M were both knowledgeable and polite. They were very professional. They answered all of my questions during the install and showed me how to use my new thermostat. I highly recommend this company and especially these installers. My house is nice and cool again!
Trevor was very knowledgeable and thorough. If I need service again I will request him by name.
Prompt, wore all PPE, respectful of keeping the house clean, efficient and took the time to teach us how to avoid overheating the furnace. FYI- make sure to have ALL vents and ducts open and a low MERV filter (8) in order not to overburden the system!!
Amazing!! We had our a/c go out on Saturday night and within 15 minutes Shelby called us back and was out there within an hour. He was very nice, very professional, and knew exactly what he was doing. This was our first time using Columbus Worthington Air and will use them in the future if we need any repairs.
Courteous and very respectful. Got the job done well and didn t take a long time.
We had CWA do two air handler installs along with new duct work, job went fairly smooth. Trying to get them to follow up on any of our other work has been nothing short of frustrating. I've emailed/spoken to Brian Rensi on three separate occasions on estimates that never show up, but when you're on the phone it's always 'on it's way'. Keep in mind these are estimates that they bothered to come out to our house and actually do, and for whatever reason nothing has ever shown up. We've also had issues actually utilizing their maintenance program. If you call after hours you get an answering service that has to then hunt down a technician. After they did our winter inspections one morning we were without heat that evening, with two kids, well below freezing outside, and only after we called back twice before a tech finally called us hours after our initial call-- all because the tech who inspected that morning didn't turn the gas back on, which of course I had to troubleshoot with the tech on the phone instead of them actually coming out and fixing their mistake.
As always Worthington Air was excellent. Their technician, Michael, was courteous, kind, on time and made things very easy for me to understand. I have used them for many years and will continue to do so. I never have any worries with any of their work, quality or service.
I appreciate the on-time service and detail explanations of our AC and furnace.
Good job by all concerned. Rob C and Winson S. were courteous and accomodating. They were first rate.
Dan C. Serviced my air conditioner. He was competent, professional and very pleasant making this a very satisfying experience. He is a credit to the Worthington Ait team.
Brian Rensi was very professional and great to work with. He provided multiple options based on our budget and explained things thoroughly. Good guy that I would recommend to others. Thanks!
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