We had CWA do two air handler installs along with ...

We had CWA do two air handler installs along with new duct work, job went fairly smooth. Trying to get them to follow up on any of our other work has been nothing short of frustrating. I've emailed/spoken to Brian Rensi on three separate occasions on estimates that never show up, but when you're on the phone it's always 'on it's way'. Keep in mind these are estimates that they bothered to come out to our house and actually do, and for whatever reason nothing has ever shown up. We've also had issues actually utilizing their maintenance program. If you call after hours you get an answering service that has to then hunt down a technician. After they did our winter inspections one morning we were without heat that evening, with two kids, well below freezing outside, and only after we called back twice before a tech finally called us hours after our initial call-- all because the tech who inspected that morning didn't turn the gas back on, which of course I had to troubleshoot with the tech on the phone instead of them actually coming out and fixing their mistake.