Colonial Gardens Resort / Mercure Resort Townsville Review

4 of us recently booked a dinner at Mercure, Townsville, prior to attending the theatre, so we were on a tight schedule. When we arrived, the place was crammed with guests from 2 wedding parties, who were running behind time, affecting all other users. It is fortunate that you have an excellent restaurant manager, Siobhon. She was brilliant, looked after us personally, made sure we had our meals without delay, provided a complementary bottle of wine & generally did an excellent PR job, ensuring everything went well, despite being under the pump. She deserves a big pat on the back. Hang onto her!

Fantastic hidden gem of Townsville! Everything is great - location,food, service and setting. Highly recommend!!

I think this place was great the staff were beyond friendly, the pool and dining area was excellent and the meals very tasty, special thanks to Faith who made every meal there a fun one.

My favorite place to stay great accommodation friendly staff excellent food

I attended a market research discussion group in board room 2. The room was clean and tidy with refreshments and food provided. I would book this package if I had to do a simular event.

Attended a function. Staff were very helpful and very eager to please.

Had dinner with a group of friends. Meals were average. Was expecting home made profiteroles, they were soggy with hardly any custard. Have had better from Woolies. Very disappointing. My Chai latte was tasteless.

Friendly service with a smile from the front desk to the restaurant and bar staff. Rooms are very clean and facilities are excellent. Very easy to relax by the pool with a cold drink

Great staff, comfortable beds, just all around great place

Do not stay here, very bad service! As soon as you open the door bugs fly in. I had an item of clothing taken by housekeeping and nothing was done about it!

Mecure had a nice setting. However for the price i paid the food was pretty ordinary.

Location is a bit away from the main shops. Room was a bit dated but clean and tidy. Hotel restaurant was superb and pool and grounds were well maintained

Rooms were lovely and we'll appointed. The facilities, staff and the restaurant were also excellent. Would highly recommend to friends and family

Always love staying here until tonight arrived 2am after travelling 6 hours to be greeted by the rude night manager.
Ended up telling him no thanks which is disappointing as i was looking forward to our stay

I stayed at the Mercure Townsville while I was there for work. I would like to say that the place is absolutely beautiful and anyone who likes being close to nature would love it here.
I would also like to thank Troy (Night Duty Manager - I think) for going over and beyond to accommodate my special request. I walked up to reception one morning and asked if they collected coconuts as I wanted to take one back to Brisbane to plant. Troy who was working in the back somewhere overheard my request and arranged it for me. Thanks Troy!
I will definitely stay here again if I'm back in Townsville.

Average at best, food easily considered to be from coles

Long way from advertised 4.5 stars.Booked online and prepaid 4 days or would not have stayed. Rooms very small,only place to sit or watch tv is on the bed. bed was old hard very uncomfortable, creaked every time you sat on it. Bathroom very small no exhast fan or storage space choice of floor or the toilet seat.ended up with a towel on the floor to put things on. Rooms were not that clean, equiptment lamps kettle condiment caddy fridge etc grubby. carpet stained and furnishing generally tired. Daily room service very half hearted, small things, bin didnt get emptied, no fresh soaps or shampoo replacements, glasses not washed or changed. Outside was a different story... but you dont sleep outside. great garden surrounds to sit and relax read. great pool but its right in front of the bar and restaurant, in full view of everyone so didnt use it. Car park is badly lit with lots of takeaways nearby.would I stay again? NO

Really nice upmarket food, great service and a good wine selection (albeit a little pricey)

The Mercure in Townsville has it charm that is hard to describe. The open plan reception is reminiscent of Fiji. Staff are warm and courteous. Rooms are well appointed, sliding mirror doors open to a tidy and clean bathroom. The restaurant and bar are reasonably priced. My waitress had an excellent palette and her advice on what I should order from the food and wine menu was priceless. The pool is inviting and I was told some rooms overlook a lake.

Nice clean rooms, with easy access to nearby supermarkets and shops.

Clean facilities although a little dated. Coffee and Tea facilities need updating. Lunch buffet was delish but limited range

The hotel is well located in the centre of Townsville, close to shops, but set off the road for quiet. Plenty of off street parking. Views over an artificial lake. Restaurant is undergoing refurbishment at present but they have a mobile kitchen doing some nice basics. Rooms are comfortable gettinga bit outdated though. Has all the amenities.

We're driving to Brisbane from Cairns, stopped at The Mercure, very nice friendly staff, nice clean throughout
Just been refurbished lovely

Great location, near the airport and a direct hop to the city. Comfortable and COOL room witha great view (overlooking the lake). Just got out of the pool which was refreshing and beautifully landscaped. Check in was a breeze with friendly service and the buffet breakfast had heaps of variety - I was full before I could try everything!!

Staff were extremely friendly, very good customer service. Will definitely be back. Miss the place already. Thank you. Team Mercure. Had an awesome stay.

Nice venue plenty of parking. Was only there for a professional event, the food and coffee was ok

Wonderful customer service & attention to detail for business functions. Anastasia is extremely accommodating and does everything to make sure our events run smoothly. Highly recommended. We will definitely be back.

Very professional lved staying here everytime ..thanks guy's

Good Hotel to stay at. Food is lunch.. Good breakfast. Nice staff

Just everything from breakfast, the bar and the bed and the staffwere amazing.

We always stay here while on business, great place to stay.

Disappointed and it's only our first day of 4 nights here, we wish we'd booked another hotel! Everything is dated, paint is peeling, spa is broken, room service took ages and our TV/remote is temperamental. Was hoping for a lovely getaway at a hotel we could relax at but it definitely doesn't feel like a place that lives up to its rating.

Many thanks to the caring and supportive staff at this hotel. We went down to townsville for a medical operation for one of our kids (we travelled with three kids, aged 5, 3 and 1). When we got there, the hotel had upgraded us to the upper floors, as they were concerned about potential flooding (we were originally booked for the ground floor). They brought up a microwave, bowls etc and cutlery. The hospital rang us, before surgery day, to say all surgeries had been cancelled due to concerns about flood levels during the next two days of large rain amounts. We decided to leave Townsville. The Mecure was very understanding, offered a full refund (we decided to just credit what we paid because we will have to go back again), and didn't even charge us for the afternoon we spent there. Thank you soooooooo much for your understanding and care during this time . We got as far as Ingham for two nights due to flooding, and the locals there were absolutely lovely too.

Nice area with pool and dinner and breakfast were pretty good. Very nice staff. Highly recommended. Overall, the Mercure hotels in Australia are always very good and not too expensive.

The Mercure is a great place to eat out or stay the night. The food is great, the pool is very spacious and the facilities are clean. Staff are kind and always welcoming.

There were tiny insects in my room on second day.... i hated them. Uncomfortable environment....

Celcius restaurant has a lovely breakfast spread. Helpful, friendly staff too.

Really nice place to stay. Friendly staff, nice rooms with comfy bed, dinner and breakfast was awesome

Have had dinner here a few times and can honestly say, best staff, food, and service in townsville. 10 stars if i could.

Great as usual, had bteakfast with the Penrith Panthers, everybody who stayed did, hehehe

Always a really great place to stay, staff, and food excellent, rooms are so comfortable, I will be back to stay here Always 10 out of 10

Eh. The carpet at one of the venues didn't seem to be vaccumed

Found the facilities to be clean and reasonable. Staff were friendly and helpful.

Function room was a great environment for the recruitment process for ADF

From reception to all important cleaners and people working behind the scenes to the wonderful buffet breakfast, everything was laid out perfectly

Mercure is a beautiful resort with gorgeous views over the lakes. They offer great rooms, as well as excellent services and catering for events.

Like the staff and dining experience. Would go back again

Had a fortnight stay for surgery. Awesome staff that bent over backwards to help made my recovery much easier. Rate and appreciate the customer service and food.

Attended a wedding reception and it was amazing. Food and drinks were great, the MC and staff were professional and on the ball. Would definitely recommend.

Had an unexpected stay here last night as our Jetstar flight had been cancelled. Staff were more than attentive, happy, and calming, especially even after the rush of having close to 100 last minute bookings. Ordered room service and the staff member who brought it to my door was lovely. Made a bad day a very pleasant night.

I held a workshop in one of the conference rooms and was so impressed. The service from the staff was fabulous. We booked lunch in the restaurant which was really lovely. We then booked afternoon tea snacks from the bar which were delivered to our conference room to help everyone push through to the end of the workshop.
A really great vibe. I'll be holding future workshops here.
Thank you

iv stayed here and going back if there is a problem they are realy good i got free ice cream and room service my last stay cant wait to stay again

We attended a sign on function for Townsville water polo. The kids used the pool for a mini training session and we relaxed under the umbrellas after an efficient sign on.

Good food, very friendly staff, diets catered for. I was at a function there. Parking is great. Looking forward to going again.

Menu was good. Food was great. Good price nice surrounds and use of hotel pool was an added bonus

Tropical paradise, a place to unwind. I go to Townsville Toastmasters on a Monday night. All welcome.

Mercure Inn staff have bent over backwards for our stay here celebrating my daughter's 10th birthday!

Set out is beautiful, but with so many functions on, gets very loud. Couldn't even go out for dinner, due to no parks available.
Room was clean, but small, no spare blankets or toilet brush in bathroom.
Place isn't for us.

Imagine starting full yard maintenance with mowers and whippersnipers at 0845 on a Sunday morning at a fully booked hotel....

Great pool, nice bar and has several large meeting rooms and function rooms. $10-$15 for a cab into city

Love the nature around this place. Pool, lake, birds, trees, food, fun, everything is covered

Just an information session & morning tea. Great Social distancing!