Bella D

Review of Colonial Gardens Resort / Merc...

Many thanks to the caring and supportive staff at ...

Many thanks to the caring and supportive staff at this hotel. We went down to townsville for a medical operation for one of our kids (we travelled with three kids, aged 5, 3 and 1). When we got there, the hotel had upgraded us to the upper floors, as they were concerned about potential flooding (we were originally booked for the ground floor). They brought up a microwave, bowls etc and cutlery. The hospital rang us, before surgery day, to say all surgeries had been cancelled due to concerns about flood levels during the next two days of large rain amounts. We decided to leave Townsville. The Mecure was very understanding, offered a full refund (we decided to just credit what we paid because we will have to go back again), and didn't even charge us for the afternoon we spent there. Thank you soooooooo much for your understanding and care during this time . We got as far as Ingham for two nights due to flooding, and the locals there were absolutely lovely too.