Jane Love

Review of Colonial Gardens Resort / Merc...

4 of us recently booked a dinner at Mercure, Towns...

4 of us recently booked a dinner at Mercure, Townsville, prior to attending the theatre, so we were on a tight schedule. When we arrived, the place was crammed with guests from 2 wedding parties, who were running behind time, affecting all other users. It is fortunate that you have an excellent restaurant manager, Siobhon. She was brilliant, looked after us personally, made sure we had our meals without delay, provided a complementary bottle of wine & generally did an excellent PR job, ensuring everything went well, despite being under the pump. She deserves a big pat on the back. Hang onto her!