Disappointed and it's only our first day of 4 nigh...

Disappointed and it's only our first day of 4 nights here, we wish we'd booked another hotel! Everything is dated, paint is peeling, spa is broken, room service took ages and our TV/remote is temperamental. Was hoping for a lovely getaway at a hotel we could relax at but it definitely doesn't feel like a place that lives up to its rating.