Colders Furniture/Kunzelmann Esser Furniture Review

Good quality products, many of the salespeople are good.

Colders had the best price on a new washer that we had researched significantly online. Had we not done so and known exactly what we had wanted, we would have been at the mercy of a salesperson who didn't know his product. He had to keep going back and forth to his computer to look things up which we didn't understand. We wanted model X and upgrade Y. The only question was color availability and cost. Why that took multiple trips to the computer to fumble for "sort of" answers was beyond us. A separate issue, but why they would have charged us over $350 more for a different color is also beyond us. Same exact model. ONLY difference is the color. Kind of like paying another $2000 for the green Honda versus a blue one. Again, don't really get that. The kicker was when he stated that the rebate "probably" didn't apply. I had to say two times "...but I have the form printed right here...doesn't this combination work for it?". His answer? "I guess so."

To be fair, Colders was able to deliver and install it within 48 hours, which is great.

Noticed on the receipt that I was charged twice for removing the single old washer. Per the front desk person, "my manager" will be processing a credit on that. Not a major deal as it was only $20 but definitely an annoyance...one more thing I'll need to keep track of until that credit hits. The charge can hit my credit card within a day but a credit may take up to 10 days?!?!?. Is your accounting system that antiquated?

We both felt like we'd just left a used car lot with a salesperson that was simply trying to sell whatever he could to make quota and keep his job.

My advice is to do your research elsewhere and go to Colders if they have EXACTLY what you want for the best price. Get in, tell them exactly what you want, and get out.

**"UPDATE**

The delivery guys did an awesome job. On time and efficient. Well done!

Very attentive and helpful staff, appliances were in stock too.

Sean Kennedy is a amazing salesperson, I would recommend him to anyone who's looking for furniture or appliances. He's concerning, not pushy and cares about what you want and what you can afford. To ever let him go would be a HUGE mistake!

I walked into this store today to clearly shop for new furniture. By other reviews I can seesthat the Sales people are usually on it with their customers. I walked by three people and didn't get as much as a "hi, welcome". I don't know anyone by name because no one approached me I was on the phone with my dad and was telling him my current experience. The sales person standing near finally acknowledges me and says to me on my way back to the front of the store, I'll tell u about our promotion when you're ready...
I am glad others recirece a better experience and hope that management makes sure each customer receives the same support and Service. Thanks for sending me off.

Bought a coffee table almost two months ago. Was told that I should have it in a couple weeks. Then, told the ETA was mid-July, then end of July, than beginning of August. Went to the store to find out what is going on and they told me that it was due to Covid and that manufacturing is down. Asked about just canceling the order as they cannot produce what they sold me, was told that I could have an in-store credit. For what, so I can buy something else that they cannot produce. It is now the 2nd week of August and I still don't have my coffee table. I would recommend that you go somewhere else for your furniture, if you want it this decade.

Huge selection... but, ridiculous prices! Maybe due to the sale particular sale that was going on. But $4000 for a sofa and you get half back to buy a mattress you don't need is not a deal.

The salesperson made a mistake when entering my order and getting it fixed was a major hassel. The salesperson, customer service department, and delivery department didn't seem to communicate with each other, so no one seemed to know what was going on.

the washer has not been delivered yet. the online order and followup call went well

My wife and I recently purchased a new refrigerator, oven, and washer & dryer from Colders in West Allis. Our sales rep Tim Cronin was very knowledgeable and pleasant to work with. He treated us like we were his family. He made us feel very comfortable during our purchase. He didn't just try to sell us different things, he made suggestions based on asking us questions on how we would use each item, that went along way with me. If your looking to make a purchase, please ask for Tim Cronin, he is an amazing person to work with.
I'm very thankful to have met him. We are going to buy a mattress from him next week.

Thank you Tim

Thank you Colders West Allis Team

Went to visit the flanners that is connected to colders the people are friendly and knowledgeable. I would recommend these guys to anyone looking for higher end electronics.

Very prompt and courteous setup was quick and easy Very professional delivery people.

Just to let you all know that the service was excellent and above and beyond quality. Mr
Emmanuel M was amazing with his quality of work and service. This is my second purchase from Colder and I coming back again if I need anything. Thank you all for the best service.

We had a wonderful experience purchasing a new reclining sofa from Maxine Bond. She was very informative and when she did not have an answer to one of our questions she made sure to get us the answer. Looking forward to our new sofa being delivered on Friday.

I did an on line order and received a call very quickly to verify my order.

Knowledgeable salesperson but not pushy like at other stores. More competitive pricing than at other stores. Tons of selection.

Fantastic experience!!! Colin was very helpful, I let him know what I was looking for as well as the price range I was looking to stay In and he helped me find exactly what I wanted. I highly recommend.

Colders had a INCREDIBLE sale going on.. the sales rep Kristin led me to exactly what I was looking for, a child's bedroom set, got me checked out in record time. I have absolutely no complaints.

Great place to get a good deal on mattress with a 10 year warranty if it sinks 1 inch

Great place to buy a refrigerator. Salespeople were friendly and extremely knowledgable about products and installation issues. Prices were as low as any competitor with no need to haggle. Nice experience. I will be back.

Matt

After searching through multiple stores in the area and online we found everything we needed at Colders in West Allis. We had a great selection to choose from and the service from Joe and Tom was exceptional. Thank you for being ethical and respectful while we were shopping and when we were ready to purchase you were so helpful. I also want to call out your dock crew. Kind, courteous and even offered us to inspect the products before loading. You've earned my business for the third time!! Thank you

They don't have the selection of mattresses they once had.

Delivery was fast and efficient. They were very careful and pleasant.

It was a great experience from start to finish. No pushy salespeople. The ability to track the delivery was great, too! Highly recommend

Colders is my go to furniture store. I have purchased furniture from the West Allis store two times in the past year, and once about five years ago. The sales people are knowledgeable and really seem to care about helping me to get the exact furniture that I am looking for. No high pressure sales tactics, just good service. I have been very satisfied with the delivery service. They are prompt, friendly, and careful while moving the furniture from the truck to my apartment. I highly recommend them for their quality furniture at a fair price and for great service.

Salesman Jose was a pleasure to work with, answered our questions looked up items for us, great experience. Delivery was on time, Shawn and Alexander were great, assembled and moved furniture into place.
Thank You for the excellent service.

Horrible custom on a defective product they sold us

Bought $2,000 in furniture Feb 1st. 6-8 weeks was the quoted delivery. That was 9+ weeks ago. Tammy W. in "Customer Service" is just plain nasty to deal with. The sales process goes well but once you turn your money over, nothing else will go well. Over promise, under deliver... The Colder's Way! Update: Sectional to be delivered 10 weeks after being ordered. That's a day AFTER Easter when we were expecting to have it for family to enjoy over the holiday. *** Demand a delivery date be written directly on your invoice*** for any "special" orders or you have no legal leg to stand on when they sit on your money for weeks longer than anticipated.

The warehouse guys were awesome!! Great service very helpful!! Loaded everything and even checked out products to make sure they were in good shape! Super happy with all services!

Horrible customer service! I was calling to ask a question about a bedroom set... they hung up on me twice! They just lost my business!

I have to say that Merlyne was great to work with as well as the store managers.
Thanks

We arrived at Colders right before they were going to close. The salesman was helpful, efficient and not annoying like you usually get in floor salespeople. Would highly recommend.

It was terrible was waiting for help to buy living room furniture. Kept waiting for someone for ever so I left . Bought my furniture elsewhere

Always a good place to find what ya need! Helpful friendly respectful

We went to view a table we saw online, and fell in love with a different table. They had a great selection of products and our wish list got longer. Tim was very helpful and available, but gave us space to browse at our leisure. We will be back for our future appliance needs.

Great service from Jeff as he let us make our decision without hovering and we did a custom order on the item and it came out beautifully! Delivery was smooth and fast!

Colders price for an LG refrigerator was $130 less than on the internet s lowest price found. Delivery crew was the best I have ever experienced and very friendly.

Emmanuel (sales) was patient, knowledgeable, and accommodating.
We had our reservations about how their 'Cash Back' program. But Emmanuel explained it in a way which was easy to understand. And the men who delivered the appliances were cordial, thorough and helpful.

Great service and great guys!!!
Thanks for making it so easy!!

Love Colders overall

What a great experience from start to finish best customer service I have had in a long while.

I placed a very bad review of Colder's Customer Service and their store because I couldn't get any assistance in honoring the 1 year manufacturer's warranty on the first recliner that I purchased in April of 2016. After the review was posted I received a call from Colder's telling me that they had reviewed my situation and would work with me to make sure I was a satisfied customer! I was told that I could go into the store, pick any recliner I wanted and they would honor the original purchase promotion (40% off sale) and I would have not only a merchandise credit for the entire amount that I originally paid ($999.99 - 40% = $599.99), free delivery of the new chair and removal of the old one! This meant that any chair I picked would have the 40% off and then my amount paid (the $599.99 credit) would be applied to the new recliner! I was very glad to hear that because it had been a long, uncomfortable year with the first one. I went in and dealt with a sales person named Tricia O'Hara and couldn't have been more pleased. Tricia was very patient, extremely helpful and so nice to work with, she went above and beyond to make sure I had the chair that I wanted. I want to thank the Colder's Customer Service Department for the outstanding offer and all of their help, all they asked in return was that I revise my original bad review and I was glad to do it once I had gotten the quality recliner that I felt I should have with my first purchase. The only reason that I am giving them 4 instead of 5 stars is that I wish this had been able to have been resolved during the first year when I tried to get them to work with me but I suppose I had just never gotten to the right person so better late than never and they really came through in the end! Thank you Colder's, I will once again be a repeat customer as I had been before.

Our microwave took a dive on us after 10 years. Went online and Colder's had the best deal for a LG Over the Range Microwave. And it was in stock. That's clutch!! Great staff! Pinto, the appliances rep hooked me up. Check em out

Very good customer sevice!! Thank you Dale Dopp for your patience and knowledge it was greatly appreciated!!

The woman who helped us pick out clearance chairs in the far back of your store was a great help! (Sorry I don t remember her name, it was later in afternoon on Saturday 2-1-20)

We were thrilled to get some great deals on fine furniture at a time when our finances are low. She was patient and respectful and yet her wisdom was greatly appreciated as we made our choices.

This experience actually change my preconceived ideas I developed many years ago about Colder s. I definitely will be back again !

Very helpful in showing us exactly what we came in for. No pressure selling. Easy to deal with. This is our 2nd purchase from Colders and are very pleased with the quality.

sitting home watching tv. your stupid ad comes on full blast volume. i won't shop at your store just for that crap.

Always a good furniture shopping experience. When at Colder's - West Allis, ask for Sean Kennedy for excellent service.

Sales person was very helpful & understanding, they are holding our new refrigerator til we are able to get back into our house after a fire. it was our first time shopping at Colder's & will shop there again.

Our saleswoman was patient informative and very professional.

We have had MANY interactions with Colders. At first our experiences were very positive. After problems with deliveries, needing to deal with furniture or fabric that became out of stock after we purchased them, etc., we are very disillusioned. I'll drive to Chicago for furniture before I'd set foot in Colders again.

As always bought my furniture from Colder's and I'm very very satisfied

Michael Cross is a great Sales Associate. I recommend Michael as your sales person. I love my living room set. Thanks Michael will be back soon!!

The sales person that helped us buy a lift chair for my father was extremely knowledgeable about all of the options. He did not pressure us, and that was truly appreciated. Colders had the best selection of lift chairs compared to other furniture stores in the area!

My sales rep was great and I even got a hug at the end!!

This was a great place to purchase my items first time being at that store also my salesmen was fantastic I would highly recommend you

Avoid at all costs. Received returned merchandise that they claimed they had no idea was returned. Was told by them that our order would be in by September and it still hasn t arrived. They blamed COVID but we all know that s not the problem. They now tell us they have no idea when things are arriving. Will not be back to this store. Horrible customer service.

The delivery was fine. But Dale messed up on my order. I ordered couch and love seat. He even made me go home and measure for couch. I looked at the total cost of my purchase and it was slightly under 3 grand. However I had several receipts all stapled together. Thought everything was in order. Had 3 things listed to be delivered. Delivery day came and no couch. I had family coming, 7 people and only a love seat available. Dale acted like I didnt order it. I reminded Dale that why would I order a love seat and no couch. That he made me go home to measure my couch, doors etc. He made no reply to me, took no accountability. I kept asking if I order this couch if I would not get another delivery charge. No response I also asked for a reduction of original cost of couch, again no response. I told Dale since you made me wait month and messed up my order, showed no accountability for his mistake that I wanted an additional discount as good faith. He said you already got 90.00 off but that was the original sale of 50 percent off plus 10%. I kept asking for no delivery charge and an additional amount off. He still ignored me would not confirm my no delivery charge and the extra off due to his error he would not even acknowledge. I am appalled and angry as I felt he only wanted his commission and lacks accountability in his job as well as customer service lacks integrity. So he said order now or you'll have to get it much later. Right a high pressure sell. Really. I will never come to colders again. His customer service for colders is shameful. 7 people I had over and we sat on floor. But Dale you got my original order wrong! Dont go to colders they are commision eager. People now tell me he has messed other customers. Colders you lack customer service with Dale. The supervisor eventually called me and provided me with no delivery charge, 100 off sofa and an apology. For that I am grateful for.

WAY overpriced! And quality is mediocre at best. The sales people are rude and he discriminated against me, i was just in my jeans and tshit when a much older couple who were more finely dressed than myself were serviced immediately while i was waiting on him to finish up with another customer, needless to say i took my $6k in cash to steinhafels and made a great buy with a friendly salesperson. Cmon, $15,000 fora living room sectional.... i got a nicer one in my opinion for $10k less. The people who buy from colders might be a little dim. Imo

Tim Cronin is the best sales rep!! Definitely ask for Tim. Colders has amazing furniture, with good sales! We ve bought washer and dryers, bedroom nightstand, mattresses, bed sets and bedroom dressers all from Tim.

I needed to replace an above-the-stove microwave. After shopping around I was so surprised to find the best choices at Colders. In addition, the cost for installation and removal of my old microwave was the most reasonable. I was very pleased with the service from Colders and would recommend them to anyone.

Our washing machine was out of commission and we needed a replacement ASAP. After contacting Colder s before business hours, I received a very prompt response back from Brian. Not only did he help with the online purchase but also helped flag that our order was for pickup at the West Allis location. This process could not have gone any better! Thank you!

Very professional and personable. We would purchase from them again.

Our experience with your sales person Joe Dupont was excellent. He was very helpful and accommodating and I would recommend him to anyone and, of course, your company. Looking forward to enjoying our new sofa.

Augie & Pat Cincotta

Greg gave us space to roam and when needed he answered any and all questions
So we ended purchasing a recliner
And we are happy we did

Our sectional came in on time and is exactly what we wanted. We picked it up and it was wrapped in a protective bubble wrap making it easier to maneuver into our home without damaging it or any walls. Excellent service and fair pricing. Will definitely recommend to my family and friends.

I would like to say GOOD job with my overall experience with Colder's from the beginning to the end and an extra thank you to my sales associate Pinto who provided EXCELLENT customer service from the time I walked in the door to me having to switch out due to measurements! I will definitely stay with Colder's for all of my future purchases and will recommend to all my friends and family!! Thank you for the wonderful experience!!!

Hate shopping at places with pushy sales people... Jose let us have our space and was there when it came time to answer our questions. The delivery team was super helpful and super nice! They all made the process very nice! Thanks to all!

I bought a nice couch, but had questions for my salesperson, but he never called me back after 3-4 attempts. Didn t appreciate the no response!
The delivery people were great & my furniture actually arrived at my house early, so no waiting around! That was a plus!

I notice everyone has something good to say about colders, but I on the other hand had a very bad experience. First of all I Ordered my furniture in October it was supposed to be there by the end of December didn t get it until February and we received it. It was not what we ordered and than they wouldn t give me my rewards because it was only good for a certain time. When we wanted to change the applaniances they would not let us without paying more money even tho they are the ones that got the order wrong. When I asked to speak to the salesman I worked with they kept giving me the runaround. And the manger was no help at all!!! So we are stock with something we are not statified with!!!!!!

Very pleased with purchasing online and then using the delivery service. Prompt and pleasant.
Nice quality patio table.

Great experience the salesperson Sean was very helpful and considerate to my concerns it was a very pleasant experience

Satisfied with purchase and customer service that we were given.

This was not the best experience I ve had at Colder s. I even wrote an email to Tom Balistreri.

I placed an order online for a washing machine around the 1st of August. When I ordered it, the tentative delivery date was mid-August. My work schedule allowed for me to be flexible for a delivery at that time. I was emailed by a sales rep saying that Whirlpool said it wouldn't be delivered until the end of August. No offer to cancel and order anything else. I did reply just to see if there was any way to expedite since I was without a functioning washing machine. I didn't hear anything until I sent an email on August 24th about my dissatisfaction of the lack of response and communication. The sales associate called me, and he explained that Whirlpool has not been responding to them. I told him that he needs to communicate that with the customer, as right now I feel "ghosted". Again, no date for deliver, and no offer to cancel the order to arrange for something else, nor was there further communication from the sales rep. I physically go into the West Allis store on September 9th. I explain the situation, and that I'm not happy about it. Finally, customer service offered to show me a washing machine that is in stock and able to be delivered. They said they could deliver on September 18th, and they couldn't guarantee a delivery time, so I would have had to taken the day off from work. They called the owner of Colders, and he said they couldn't expedite the delivery, but that he could guarantee delivery on September 19th so I wouldn't have to take a day off from work. He was aware of the situation, that it was over a month since I placed the original order, and that the sales person assigned to me did nothing to help my situation. The owner was on speaker phone, and he knew I was listening. He did not apologize. He did not offer anything for my inconvenience. Nothing. Finally, my washing machine gets delivered on September 19th (yesterday). I know how to use a washing machine, but there was no offer to make sure I knew how to work the machine. There was no testing it to see if it would function properly. When I walked downstairs after the men left, I ran a load of laundry. They did NOT set it up properly, as I walked down to find water all over my floor when I went to switch the load to the dryer.

Haven t tried Colder in decades. Found exactly what I was looking for, and couldn t find elsewhere, sales staff wasn t annoying and cloying, and the delivery updates on staff were awesome.

Our experience was lovely. Granted we spent about 4 to 5 hours in store but it was worth it as our sales rep Emmanuel is phenomenal! I cannot thank you enough Emmanuel for the wonderful experience and helping us by giving us options and number crunching. This helped us make our choices accordingly to what we needed. No pressure sale tactics and he was within the area so finding him was a breeze. informative, cost compare, provided other options and suggestions. I'm glad we had someone like Emmanuel, it was the perfect medium because if I was pressured or uncomfortable I would have walked out. Keep it up!

The dock pick up dinked my headboard upon loading it onto the truck. It's not visible (inside of the post) but try to be a little more careful to ensure both posts are level so the edge doesn't chip upon impact.

Great sale!!! Wouldnt have bought furniture otherwise.

I've been coming to this store for years. I always get great customer service everytime I walk into this store. So if your ever In the area stop in and ask for Fred Henry he will take care of yoy.

Outstanding deal--bought a bed--and ended up with 2 couches also, basically for free with a "real" promotion--Sales guy was great--no gimmicks--would recommend highly

The gentleman that was helping us was amazing. He was informative and wasn t pushy whatsoever.

Furniture was a fair price and the employees were extremely courteous and helpful.

This place has alot of great items, but the salesmen and manager staff are the most unprofessional people I have ever delt with. Had nothing but trouble with 3 separate orders and all they do is flat out lie about everything. Install came out and told my wife the dishwasher wouldn't fit , he didn't even try. I went to pick it up to do it myself and what do you know it fit and it was the same size as the one I took out. There were more problems with the other 2 orders also. Very unsatisfied

Had a fun experience at the store. No high pressure salesperson, just a fun guy who knew his product and was very personable. Treated me and my wife with respect. His name was Scooter and I would deal with him again.

There was a mixup and the delivery drivers were scheduled for curbside drop off, but we had scheduled delivery and setup. One call to Colders customer service and Sara was able to get everything straightened out. The delivery men came in and were friendly, fast and efficient.