Salomon Sports Reviews

Beautiful boutique, welcoming staff, advice and professionalism at the rendezvous!

I have a very negative opinion of the company Snowleader.
Once the merchandise is sold, they don't really care about anything.
Ineffective and arrogant after-sales service.
I strongly recommend the company Snowleader

Friendly ... welcoming ... Staff at the top ... Young ... Shop that do'ne want to enter .... Competitive prices ....

Quick and efficient service until there is a problem with the order and we end up having to return the wrong product, wait to be refunded, to recommend exactly the same product and pay (again) the delivery costs for to be delivered at home. Not ultra commercial especially for a first order. In any case the motivation to put a first opinion on google!

I finally found the same product 20 euros cheaper at trekkinn.

SITE TO AVOID in summer. after placing an order, 6 days to tell me that my product has not left due to a stock problem and on the site it is still available. no information for the customer, no serious update of the site and the customer service does not give any explanation; short to avoid during sales, parties and a last minute order.

Warm welcome and top advice!
Thank you to the whole Snowleader team in Annecy

Simply perfect service. Skis ordered on Thursday December 21 at 9 p.m., received on Saturday December 23 at 9 a.m. Plus free shipping!

Small shop of the famous internet reseller where you can buy some flagship products and come to try the products of the site after having made the request before (2-3 days)

If you know what you want and just come to buy / try a product this store is for you.
On the other hand, if you want advice, customer service, and a merchant in front of you, you can just move on.

The reception is often deplorable, scornful and as nonchalant as possible.
Maybe salespeople are knowledgeable about their sport and look good in the store, but in a physical store customer contact and friendliness are more than essential.
I suggest that some sellers may change their service to avoid damaging your brand, which I once admired.

Obviously this is not the case for all the salespeople, but over a dozen trips to this store, I must have come out disappointed with the reception 7-8 times.

"Disappointed" sums up my experience in the store.

The site itself remains really good in every way.

Excellent shop:
Very good knowledge of products and brands. Strong adaptability according to the needs and expectations of the customers.
Real passionate people are listening to us!
In addition the company remains human-sized for the moment, it means that it can adapt in some cases (Example I could ask a mount of ski bindings delay time to buy my boots the following month to spread expenses.)

An order made on Sunday with skis received on Tuesday! Difficult to do better ... And very decent prices

Customer service is not existent. I ordered a gift wrapped (extra charge) product as it was a gift for someone. It arrived in a regular box with a paper enclosed saying - cadeau (gift). Their customer service is - send us an email and we will respond within 48 hours, meanwhile we can dispatch the product within 24 hours of it s express service. I am
Glad they are working with DHL and things arrived quickly but at that point customer service is useless.

Would not use this company again!

You can find same products on many other sites.

Home very friendly, not very big store but a wide choice of mountain products.

Bad will of their pars. I buy Security Equipment (an Arva) to go out in high season, arriving home I realize that it does not work, I go back to the store, I'm told to call the SAV (a paid number of course) so I do not have any security equipment for 2 months. I would have thought that snowleader go change it with those in stock given the urgent and the type of material, especially 1h after the purchase.

This story is now over, I was offered a voucher of more or less 20 in refund on 300

Putting this history to the stage, he organizes a small themed party (Film, avalanche training ...) free via their Facebook page which are not bad.

Very friendly welcome and excellent technical advice for the purchase of hiking equipment. In short, I highly recommend !!!

Pitiful! unable to make timely delivery. Above all, it does not call its customers and does not inform them of anything. A pitiful quality of service. Very interesting also this premium rate number to finally never have anyone answering you. Support chat or skype nonexistent.

ATTENTION!!! Be careful with this retailer! The online subsidiary of this retailer DOES NOT REFUND the money if you return goods. On 13.01.2020 Snowleader.ch received the returned goods and I have the confirmation by SWISS POST!!! Every week I call the customer service and the reply is always the same "we do not have your parcel" after insisting they check with "a manager" and promise to transfer the money... Until now I DID NOT receive any refund. Unfortunately, I have to take a legal action against this seller. Definitely, I will never ever shop at Snowleader.ch.

Very good shop. Order delivered in 48 hours, clothing M too large, more than size S. Return of the package taken care by snow leader, reimbursement in less than 48 hours. Snow Leader gave me a superb roblochon even if I didn't keep the clothes ... The Class!

Efficient and friendly team despite a fairly long after-sales service procedure but nothing unexpected. This is noted in their CGV. I therefore highly recommend.

Too cool this store. You can order online and have it delivered the next day (end of the day). The staff, is very friendly and tries to help you and not to stay in wait. In addition by ordering online we are entitled to small gifts fun and funny.

Hello,

I needed to buy a helmet to snowboard and the wait was long.

That day there were people I must admit, however we do not know where are the people who can inform us. I had to queue at the checkout to get information.

It is not very clear. Better organization would be welcome

cordially

After-sales management is a disaster. They took 8 months to send my jacket to millet, because I had to contact Millet in the meantime otherwise it remained in their closet ... in short a catastrophic organization and from repeated lies. To avoid

Already two orders placed with them on the internet, a very wide choice of products, delivery always on time announced.
I recommend ordering online :-)

Nothing to say. Parcel received on time, in very good condition.

After waiting two months to submit the package can not say anything but every day I feel I have been cheated, buy 1 December skis mountain and today January 21 tell me they do not know when the I'll be able to receive. All with a horrible phone service without any compromise to try to hang you saying that tomorrow you send an email with the status of the order, which never comes.

And the last is to give you 20 in loyalty card (obviously no one would then buy an experience like) without the dignity of pay you back or part of it for the problems caused.

Note that all the information I have for having spent hours calling waiting, you'll never notice anything.

Almost an institution in Annecy. Full of sports events, product testing ... A great team!

Saleswoman with very good knowledge of the products and who takes the time to advise clients, really top!
On the other hand, possibility to order the items in the store and return is free and effective.

Already 3 orders placed and no worries. Fast and serious!
The prices are very correct.
On the other hand, the reblochon seriously lacks ripening!

Amateur bootfiter like at go-sport or the old camper.

In addition to the delay on the order removed in store I was surprised to have a bag as gift wrap. Disappointing for a paid option!

EDIT: Snow leader reimbursed me 2.5

In the top
Order delivered on time and neat.
Bravo and thank you
I recommend without hesitation
On a next order it is sure

Must have !!

Physical shop and online store of an exemplary level!
The after-sales service is efficient and extremely professional!

I definitely recommend Snowleader

I advise against. I order on Sunday for express delivery (24H). We are Wednesday and still not delivered. Deplorable consumer service I go skiing on Friday, hoping to be delivered before.

Not just a physical store after an online sales site, it's a real shopping with enthusiasts. Pleasantly surprised by their skills despite articles that are constantly evolving. Good advice, welcome, short at the top

After purchasing FISCHER skis from Snow Leader, I am very disappointed.
The skis come with a serious grinding lack of sole that I saw on the 2nd day of my ski vacation.
I went to their shop in Annecy to see the defect or the seller was nice. I returned the skis to the SAV with the answer by return of following mail ...
"... the after-sales service technicians of the brand are more concerned with maintaining your sole too much on a grinding machine after purchase and do not accept the support of your pair. the Fischer pro team that surveyed your skis and traces on the sole indicates that it can only be during production that it happened ".. saying that in no case the problem comes from home. It was I who made a "too much talk".

Knowing that I used these skis 7 days in total,
On my part the only "maintenance" consisted of a slight touch of a hand sharpening stone on the front edges of spatula and back on the edges of the heel.
NO "MAINTENANCE TOO PUSHED"

The seller at the store is relieved of its responsability by saying that must contact FISCHER SAV direct .. yet it is Snow leader who cashed my purchase settlement.
They are shown to be very evasive viz to viz recognition of the problem, saying they do that reselling the product.
And here is the official answer from Fischer! written by their sales department ..

received at Snowleader

"Snowleader
74 CHAVANOD

V / Sav No. 3810
N / Sav No. 2018733


Sir,
Following the reception of the skis A17118 RANGER 98 TI 172 on March 28, 2019 and after expertise of our technician:

The skis are subjected to a non-conforming machine passage which has reduced the thickness of the edges.

This problem does not fit under warranty conditions.

Cordially.

Customer service."

So since I took possession of the skis, IT HAS NOT "passed to the non-conforming machine that decreased the thickness of the edges."

The question is:
Will Snowleader put the skiis on a machine before I deliver, .. or
Are the skis out of FISCHER already defective?
in any case I find the arrogance of FISCHER unacceptable.
Snowleader's attitude of not defending their client is also lamentable.
There is dishonesty somewhere between Fischer and Snowleader
I do not recommend FISCHER !!
Snow leader are cowardly to their client.

I do not recommend the brand FISCHER .. Their quality control of the product is bad .. and their diligence SAV is frankly dishonest.
SNOW LEADER should not sell their products.

Do not buy on this site their policy is inadmissible. A lot of blabla and marketing we put you in the eye but no recognition for their real customers. No listening to customer service! I have been a loyal customer for 5 years but as soon as you do not spend enough on their taste you are nothing for them.
Very unfortunate but full of other sites or stores exist with the same types of products.

I went to the store for information about dalbello that I wanted to order but given the reception I had I ordered my shoes at glisshop! That day two people were in the store, the store was empty, zero customers .. No hello, no little information, nothing, too busy behind the computer to talk to each other !! I looked at the shoes then I ordered them elsewhere. Above all change nothing!

Store manager unfriendly!
Disdainful limit in front of you: the sale is also knowing to manage a concern the goal is not only to cash the money of the customers.
Product bought on the site return to the shop for just a big exchange and hop you are refunded and told you must buy it full pot.
Fortunately the seller was rather nice to him.
Attention to future buyers the shop and the site are two separate entities.

Small store, little choice. No interest in relation to the website. Disappointed...

Welcome, speed to prepare orders, price! In short a shop and a modern website.

Always a good atmosphere at the Snowleader store in Annecy. They often organize events with rebloch and beer, it's good fun Especially the Rebloch Run, where there are always nice people and a good atmosphere!

Store cool mountain gear. Guys are cool. The products are not always available directly to the store, but the deadlines are short, 1 day for me.

Attention relay point delivery and returns of products:
My package was rejected by 3 relay packages, without explanation. When I finally got it back, it was missing a product. It's been 2 weeks and I still have no feedback on sending a new product or a refund.

Super price on the Internet but for the service, I'm still waiting for an answer for a bad setting of my bindings ... There is undoubtedly an improvement to predict in terms of "commercial" that it is for the telephone reception (paying ) and not really nice as well as the response time to a basic question! A true spirit "Robloch" what!

I'm still waiting for your call after your answer. You do not bilez, you can reach me without breaking the bank, my line is free ...

more expensive from 12 to 17 for hiking bags compared to another site ending in Inn and with snow :(, I do not understand this price difference and slightly more expensive than Ekosport which make better promotions

Team at the top.
Wide range of products, possibility to try them in shop before purchase.
Special mention to their own small products (vial, opinel, key ring Zoe, etc ...). :)

Fast and efficient ... Well, I knew what I wanted too ...

SOCIETY TO AVOID. Skis and bindings purchased from Snowleader. The skiman has planted himself by adjusting my bindings and my skis are unusable (unless I let myself push my feet and I buy bigger shoes) The customer service gets me out of the sales pitch for not having to send me back new skis. WHAT A SHAME! I brought them all the evidence that the fault lay with them (visuals, measurements etc.) Let people know, these people are really not reliable!

!!!!be carefull!!!! No delivery after 2 months.
Return half of money!!!!!!

Very welcome. Professional and good advice. Sellers take the time to orient us according to our needs, not according to prices. We feel confident and not scammed.
I have also ordered online. Packages arrived quickly and in good condition. they are also well packaged, which is appreciated especially when buying a "fragile" item.
I recommend the site and the store.

Terrible customer service. Products poorly explained on the site (descriptive video not suitable for the product sent - then refusal to accept a return of said product). There I have been waiting for two weeks for a package which has obviously been lost. They refuse to send me the products again (so that I can go hiking!) While waiting for news from the post office, which has lost the package! They don't give me any news. It is up to me to call (paying every minute of their precious time) to hear the same thing every time: "It is not our fault. You are helping us is impossible. It is against procedure. " Etc. Etc. Etc. Ad nauseum.

Friendly welcome
Please note, not all sellers are competent.
There are not all items in store,

Deplorable welcome from another era !!!
To avoid

Only giving them a 1 star because 0 stars isn't available. Terrible company. terrible customer service. if im honest think they are trying to rip me off. I order skis at the start of December. First they took ages to dispatch the product, didn't even email to say there would be a delay. Now i still haven't received my order a month later and they refuse to refund even though I am going skiing and will have to pay for rental skis due to there late delivery. They also wont accept a refund if the skis do arrive while we are skiing meaning we run the risk of paying for the skis and rental.

terrible company will just throw company policy at you,will do the minimum to help you and try to accept no responsibility for their orders. very upset with them would not recommend using them.

Very disappointing!!!!
A reserved item and bring it back to the Annecy store by phone, a confirmation text message at 12:24 pm to inform me that my item is available in the store in Annecy and when I arrive at the store at 5 pm no item !!! In fact, it was sold overnight.
Not only on the phone he ensures that the item is reserved when it is False if someone pays for it in the meantime the item "reserve" is sold but in addition to the shop they send an sms at 12:24 to say that the 'article is disposed then that it never had since it would have been sold the previous night on the internet.
Lost time and miles for nothing !!

Really not serious and not correct.

Very disappointed with customer reception, seller absent.
Perhaps overwhelmed with the approach of the holidays, in any case I prefer to go through the site that I have known for several years, than to come back to town.

Show room so little stock and little choice in the shop

Although it's not their biggest store, this one is fairly well stocked and has quite a bit of a variety. It's not inexpensive though, as far as ski stores go, but that's also because it only has high quality equipment. Apart from skis and clothing, they also sell frontal lamps, search and rescue emitters, and ski goggles.

Products conform to the descriptions, quality ok according to the marks. Delivery not really free .. In addition, six months after the purchase of a pair of shoes, a protective rubber has cracked. After returning the shoes at my expense (15 not refunded), the manufacturer acknowledged the defect. However, I did not get a new pair to replace but my Snowleader account was credited with the amount of the purchase price. This price was lower than the current price given the promotion I received at the time. This model is still on sale on the site. When I explain this to the SAV, I am told that it is the terms of sale - which I knew the steps to be taken to return a defective item. In the end, I would have to pay 50 euros extra to have the pair of shoes that I had originally chosen .. I find this attitude little commercial ..

Snowleader is a very good shop, the only problem is that I wanted to make me do a bootfitting but there is only one person able to offer this service alas this person was in training.

The site is overwhelmed during this holiday season. 4 days to announce that there is a stock shortage on one of the products and suddenly the order is delivered several days late. I had ordered skis for my 3 year old son which unfortunately will not arrive for Christmas .... We must not promise delivery times (in this case, December 19) which are largely unfulfilled. Correct but ineffective after-sales service. The site is very sellerial and efficient, but in fact it doesn't follow at all. Disappointed with this online shopping experience.

Fine outdoor sport material
Prices are very very competitive and the service is quite good
My favourite

Ordered a ski helmet Saturday from Switzerland received on Tuesday everything was in order bravo to the whole team, I recommend.

The shop is nice, but does not have much interest compared to the busy website. Unfortunately, they have very little stock and sizes on site. Unfortunately, I moved for nothing; better to order online.

The orders are not met, the service is really not of quality, a shame because the products are interesting.

Good home dynamic team.
Nice rates

team attentive and very responsive
large choice
attractive rates
in the top

After several purchases on the site, I am fully satisfied. Competitive prices, top reception and advice in store, fast delivery times, I recommend!

a reference in the field of online mountain equipment site which opened its store in the center of the city of annecy to give excellent advice!

Good advice, very pleasant staff.
I went there to boot my shoes, top equipment!

impeccable service both for online orders and during my last visit to the store in Annecy. Purchase of 2 pairs of ski boots, the seller was very pleasant with us, took his time to find us the most suitable shoe for our feet. Impeccable result in terms of sensations on the slopes both for my spouse and for myself. I highly recommend this store and this website. And long live the Reblochon !!

Good reception and shopkeepers. We must come and equip here !!

Very good seller, listening to customers! Very professional!

It's more a chowroom than a store I would say a lot of items but bcp on order after staff rather cool.

Perfect to see the products before ordering on their site, very correct price

The delivery choices are bad. The free delivery concerns only the post offices obviously closed at the hours when one could go there and endangered. Order tracking nonexistent, I ordered yesterday morning and no news of my package.

A must-do shop in Annecy. Original and always on top.