G Margrett

Review of Colders Furniture/Kunzelmann E...

Colders had the best price on a new washer that we...

Colders had the best price on a new washer that we had researched significantly online. Had we not done so and known exactly what we had wanted, we would have been at the mercy of a salesperson who didn't know his product. He had to keep going back and forth to his computer to look things up which we didn't understand. We wanted model X and upgrade Y. The only question was color availability and cost. Why that took multiple trips to the computer to fumble for "sort of" answers was beyond us. A separate issue, but why they would have charged us over $350 more for a different color is also beyond us. Same exact model. ONLY difference is the color. Kind of like paying another $2000 for the green Honda versus a blue one. Again, don't really get that. The kicker was when he stated that the rebate "probably" didn't apply. I had to say two times "...but I have the form printed right here...doesn't this combination work for it?". His answer? "I guess so."

To be fair, Colders was able to deliver and install it within 48 hours, which is great.

Noticed on the receipt that I was charged twice for removing the single old washer. Per the front desk person, "my manager" will be processing a credit on that. Not a major deal as it was only $20 but definitely an annoyance...one more thing I'll need to keep track of until that credit hits. The charge can hit my credit card within a day but a credit may take up to 10 days?!?!?. Is your accounting system that antiquated?

We both felt like we'd just left a used car lot with a salesperson that was simply trying to sell whatever he could to make quota and keep his job.

My advice is to do your research elsewhere and go to Colders if they have EXACTLY what you want for the best price. Get in, tell them exactly what you want, and get out.

**"UPDATE**

The delivery guys did an awesome job. On time and efficient. Well done!