Annie Frankovis

Review of Colders Furniture/Kunzelmann E...

I placed an order online for a washing machine aro...

I placed an order online for a washing machine around the 1st of August. When I ordered it, the tentative delivery date was mid-August. My work schedule allowed for me to be flexible for a delivery at that time. I was emailed by a sales rep saying that Whirlpool said it wouldn't be delivered until the end of August. No offer to cancel and order anything else. I did reply just to see if there was any way to expedite since I was without a functioning washing machine. I didn't hear anything until I sent an email on August 24th about my dissatisfaction of the lack of response and communication. The sales associate called me, and he explained that Whirlpool has not been responding to them. I told him that he needs to communicate that with the customer, as right now I feel "ghosted". Again, no date for deliver, and no offer to cancel the order to arrange for something else, nor was there further communication from the sales rep. I physically go into the West Allis store on September 9th. I explain the situation, and that I'm not happy about it. Finally, customer service offered to show me a washing machine that is in stock and able to be delivered. They said they could deliver on September 18th, and they couldn't guarantee a delivery time, so I would have had to taken the day off from work. They called the owner of Colders, and he said they couldn't expedite the delivery, but that he could guarantee delivery on September 19th so I wouldn't have to take a day off from work. He was aware of the situation, that it was over a month since I placed the original order, and that the sales person assigned to me did nothing to help my situation. The owner was on speaker phone, and he knew I was listening. He did not apologize. He did not offer anything for my inconvenience. Nothing. Finally, my washing machine gets delivered on September 19th (yesterday). I know how to use a washing machine, but there was no offer to make sure I knew how to work the machine. There was no testing it to see if it would function properly. When I walked downstairs after the men left, I ran a load of laundry. They did NOT set it up properly, as I walked down to find water all over my floor when I went to switch the load to the dryer.