Coggin Toyota Reviews

Philip Martin was very honest and straight forward. The vehicle was priced well and delivered in fantastic condition. I highly recommend working with Philip!

This was my first experience with the service department. I was impresse! Thank you Christopher Garcia as well the other service department employees with whom I enter acted with today.

Wow!!!! I just can't even begin to describe my experience with Thomas Richard! He met all of my needs and answered all of my questions. He truly exceeded all expectations about dealing with the car buying process.

If I could give more stars, I would!!! I really left feeling like I was actually valued as a person and will absolutely be returning for all my next vehicles and sending anyone that I meet to see him and the staff at Coggin Toyota!!!!

Thanks!!!

Vido was a wonderful salesman. Very friendly and attentive to our needs. Found us what we wanted at a reasonable price.

I have an interlock Device in my vehicle and I specifically told the mechanic and the gentleman that did my paperwork how the device worked and that if it went off Someone needed to come get me so I can unlock the car in order for me not to violate, unfortunately this was not done and when the mechanic finally did get me to move the car the interlock device had gone off and the car was turned off which made me Get a violation. Now I have to pay $60 to get The device recalibrated and I could be in violation with the DMV. When I spoke to the mechanic and told him what had happened nothing was done about it all I got was a simple sorry.

James Charles was awesome. Best car buying experience ever!

Service us always good, however it will be nice if you guys will had complementary vacuuming and washing as part of the service. It is never offered to me.

Fantastic Experience while buying a new car! Daryl in sales is excellent and has expert knowledge on the vehicles. Rest of the management in Finance were all very helpful as well. These guys are best Toyota dealers in Jax. Glad to be a customer of this dealership.

Been buying cars Frim Esmond Donawa for 19 years. Excellent, honest, and friendly!! Always satisfied!!

Just bought my car from carmax 2-3 months ago. Started having an issue where the car would cease acceleration even though my foot was on the gas, but it would happen very inconsistently. I would have to hit the gas a couple of times to get the vehicle to continue driving. Car was under 36,000 miles and was still under warranty. Took it up to Toyota the first just to get the recalls done, as the lady on the phone that I spoke to said one of the recalls was the fuel pump and that was probably the issue. Got the recall done, and the car was still having the same issue. With my car at around 35,808 miles, I Scheduled another appointment to get the same issue fixed and they told me if the driver was unable to replicate the issue, then we wouldn t be able to work on it . I told him about how the issue was very inconsistent that I don t know if the issue would occur just from one drive. They did the drive, the issue didn t replicate, so they wouldn t work on it. So instead of trying to prevent a larger problem before it started, they wanted me to wait until it got worse and until I was out of the warranty period to get it fixed. That was about a week or two ago. Woke up today and now my car won t start at all, I have no way to work, and I am now over 36,000 miles, out of the warrenty period. Thanks Toyota!

Emmanuel Ayemhenre was absolutely amazing! Extremely happy with the whole experience!

Had a wonderful experience purchasing two vehicles from Coggin Toyota. Adrian Marcia s and Bob Michelle were my salesman and ensured I got the best deal. They went over and beyond and guaranteed the best bottom line price. I highly recommend them to anyone in the Jacksonville area.

I have purchased 2 vehicles from Coggin Toyota, both from Mike Hicks. He is straightforward and honest to deal with and made both buying experiences enjoyable.

I have also used there service department for oil changes and general maintenance and they are very detailed and efficient.

If you are in need of a ride, see Mike!

Summary:
Sales & Finance Department- Slow to help you unless it s a new purchase/lease.
Go there expecting your time to be wasted.
Expect to see more salespeople than customers, yet you won t get quick service.

Service Department- very courteous, professional folks in Service. Always willing to discuss work being done or required work. Very quick service!!!

The reason for 3 stars instead of 5
Narrative:
I went back to Coggin Toyota to buy out my lease because I had such an outstanding lease experience in September 2017.
I contacted the dealer to notify them of my intentions & to schedule a meeting to do the paperwork.
I texted Fred, the salesman, several times prior to the meeting with updates-that I had my papers, was on my way, etc.
I arrived with the correct documentation & pre-approval from my bank, since Fred said in a previous conversation that Coggin could not beat my bank s rate (this will come up later).
After we greeted, Fred sat me down, then disappeared for 10 min without saying a word. He came back with one form for me to sign, then disappeared for 5 min with no comment.
After over an hour of the same disappearing act, I think I m about done and Fred arrives with the Finance Manager who then tries to get me to listen to/accept their financing plan. I politely said I already have everything I need and was ready to proceed so no one s time was being wasted.
The Finance Manager actually got upset and there was a little argument between us. I explained that I already knew Coggin couldn t beat my bank s rate from what Fred told me earlier. Finance Manager raised his voice some & told me to just hear him out. At that point, I firmly stated I was going with my bank and was ready to go. He disappeared for 10 min then grumpily came back to escort me to his office to sign the purchase agreement & title papers. He was actually moping so I felt like I had to apologize to smooth things over. He did not apologize or recognize just how unprofessional he was, but the rest of the transaction went smoothly.
It took 2 hours for me to do 10 minutes worth of paperwork, despite having already coordinated everything. It was an incredible waste of time.

I have a positive experience every time I bring my vehicle here for service. Rubin and Brittany have been great! The entire staff is super nice and friendly. I don't go anywhere else. Thanks you all for great service!

Darius was exceptional! Took the time to listen to my issues and recommended solutions that were fairly priced.

Long wait for nothing. Requsted tire pressure be checked for the light to come on two days later.

Fantastic dealership. A huge selection of new and used vehicles..

Helpful, knowledgeable sales staff. And a fantastic service center.

They even have a nice Deli adjacent to the service center. That's serves awesome hamburgers..

Paid for a wash and detail had to get a refund because they didn t do it. I was told they had a shuttle to take me to the hospital where my family was (which they lied) when I scheduled my service and when I arrived they told me the shuttle was no longer running at 2 pm!!! Worst experience I ve ever had at a Toyota dealership! Employees weren t friendly either...none of them spoke except where one had to when I was checking in for my service.

My Service Advisor is Reuben Siso. He is professional, courteous and most of all friendly. While Toyota is trying to find the root cause of my electrical problem with my 1999 4-Runner, he has been diligent in trying to find the root cause of the problem. If I've been upset or angry because of the time my car has been at Coggin Toyota, Reuben never lost his professionalism, and he never raised his voice to me. He explained to me what is going on with my vehicle. I've also had dealings with the rental car staff and I was treated with the same courtesy. The first post was sent before I completed and did the rating.

Lynnette Dortch

It's been a blessing to me and my family with Thomas richard. He is God's blessing.

This is the best dealership I have ever dealt with. Management is great

I thoroughly enjoyed my first car buying experience. Sean Wilhelm made every bit of the experience painless and effortless! He was amazing every step of the way! They helped me out with the best deal possible! I will definitely be back!

I asked to look at their trucks because I m doing research on a new vehicle to purchase. I was told they had no trucks for sale even though I could see some on the lot. I then asked if they had a showroom model I could look at (it was directly behind the sales person) he told me they had none I could look at. Next the sales man asked what my time frame was and I said I was just here to look. He said that unless I wanted to order and purchase one right on the spot there, there was nothing he could do for me.

Also none of the four employees I could see were wearing a mask. And most dealerships have a thing when youre buying a car to leave a positive review for them on google, Facebook, etc. so take their nearly 5 star rating with a grain of salt.

While the staff was friendly and helpful in getting me the part I needed, masks weren t worn by an employee in the service entrance and those in the parts department had masks on, but wore them under their chins.

Super disappointed in Toyota and the employees who don t seem to care about the well-being of the customers they interact with. I expect more from people and Toyota.

Great Service. Jennifer Franke was very knowledgeable and courteous.

If your looking into buying new or used car/truck I recommend this place. They took care of me and didn t think of me just a costumer but someone that needed a truck and got what a wanted and more!!!!

We were greeted by Emmanuel an exuberant incredibly knowledgeable sales consultant. After hearing our desires he was able to match us with the perfect vehicle with great price!!!! Look for Emmanuel to serve you

I took our 2018 Tundra in for 15,000 ml maintenance. The tech that checked me in did a walk around with me, no chips, scratches or dings, none. When I received the truck back, I did another walk around and found a small but deep chip on the top of the fender next to the hood. The manager came out to look at it and said Toyota would fix it. I am very grateful that Toyota took responsibility to send it to a body shop and give me another Tundra to drive while our truck is in the shop. Now, the cons: I believe the employee that chipped my truck knew what they did(wasn't just a tap to go that deep) and Toyota wasn't going to tell me. I was handed the keys and told all was well with the truck. Had I not found the chip it'd be on me. I insist on the walk around every time I take our vehicle in because this is not the first time something has gone wrong with our vehicles while in for maintenance, too many to list. I'v even had a sit down with a regional manager. Yes, they are " making it right" but this is the last straw! I'll be taking our Tundra somewhere else for its warranteed maintenance. Toyota has broken my trust and now they have our truck for a week!! That makes me nervous. Lanette Goodin.

Wonderful experience, David and Bob were great to work with

I have received the best service here, especially with Gary s help! Other places do not meet the standards that these guys have set!

Jim Miller is the guy to see at Coggin Toyota when purchasing a car!! Not pushy at all and he gets the job done and a man of his word! I would refer anyone to him! I had a grad experience at Coggin Toyota thanks to Jim Miller!!

Went in for an oil change, and waited over two hours. The service consultant, Charlie Gator, wrote up my order, however he left an hour before I started asking about the status of my vehicle. Apparently he assigned it to someone else, never bothered to tell me, or anyone else that works there. Second time I have had a bad experience at this service center. I usually go to Keith Pierson, because they are always fast and friendly, however I don t live on that side of town anymore, so I thought I would give Coggin another chance. Only reason I am giving two stars is because David got me out of there as soon possible. The consultant that works adjacent to Charlie helped me out too, and found out where my car was, however I can t recall his name.

Update 12/17/2019

Having left Coggin Toyota the last time with a bad experience, I decided to give them another shot, mainly due to their proximity to my home. This time, I called ahead and made an appointment, and actually arrived an hour early. My work order was assigned to David M., and he got my service order written up right away and gave me an estimate on how long it would take. Although I didn t realize it at the time, David was the one that went out of his way and helped me out during my last visit (review above). Right away, you can tell that David is a people person, very friendly, knowledgeable, and not pushy. He came and found me as soon as my car was ready, went over the vehicle inspection and broke it down in terms that I could easily understand. I m glad I came back to Coggin, and happy that my experience was better than the last. David was the reason I added an extra star to my last review, and also why I am adding another two stars. I m happy that they appreciate my business and look forward to coming back.

The Service Department does what they say they will do and in the time frame they give you. I got new tires, front breaks, an oil change and free wiper blades at a competitive price. In addition, I was given a loaner car. Very thorough and professional.

By far the best place to buy a Toyota! Incredible pricing, service and all with a smile!

William and Bryan took such amazing care of me when I came in to buy my first car! They worked so hard to get me an amazing deal and helped me drive away in my dream car.

My first time using the Coggin Toyota (Avenues) dealership for maintenance service for my new (to me) Scion. And it was a very pleasant experience! I scheduled my appointment by phone, although there is also an online option too. All my questions were answered and I was able to get a time for later the same day. There are discounts and coupons available on the website for different car service needs, and I took advantage of one, as well as the complimentary car wash. There's a very nice lounge for waiting if you need to wait, and clean restroom facilities. Bright, open and easy to navigate service center space, friendly and efficient - I'd highly recommend this place for all your car care needs! :)

15,000 mile inspection on a 4runner. In and out in 2hrs. Waiting room was packed but it was Saturday morning so it was expected. Free coffee available. Service advisor (Charlie) was very nice and answered all my questions. If you get restless like me and walk around the showroom and lot you will be accosted by salesmen but they're just doing their job. Good experience.

Fast friendly and very professional ervice is what I get wverttime.I wont go anywhere else.

Had a great experience working with Nick. We did everything via email, he went out of his way to find the exact car I wanted & making sure it was ready for me when I came to pick it up.

SAM R was very helpful and informative in selecting my new 4 Runner. Sam made the buying process simple and about as smooth as possible!!

Outstanding service! Ron s team always delivers efficient and professional service. I ve been a customer for many years, and I continue to be impressed.

Great Dealership manned by a professional, friendly caring individuals made my experience very pleasant.

They were willing to proactively anticipate my needs because they listened to my requirements and provided the car I wanted to buy.

Both the before and after of the entire sales transaction was clearly detailed and explained.

My total satisfaction was there may goal and they exceeded my expectations besides negotiating a fair price.

I will recommend them to anyone interested in getting a Toyota vehicle.

Sincerely
Bob Culp

Kendrick made the experience easy and very pleasant. He was great with my wife and kids and put us all at ease with the process.

I regularly go to Coggin Toyota for service. I needed an alignment. It took 3 visits, and paying for an alignment twice to get my car alignment fixed. It seems that management could care less, as I called and left a message, and they never bothered to return my call.

Steve "Big Grocery" took care of us like we were family. We went in needing a car but not knowing what to expect and came out with a 2016 RAV4 XLE with zero down. Hands down best place to get a vehicle. They work with you no matter what!

Great service. Got treated courteously and got out quickly.

Bought a Tacoma in 2015 and a Tundra 2016. Nice yo deal with. Had the Tundra serviced by Gary, what a nice man!
Thanks Gary and Cogin gor being dependable and curteous. Your service nothing short of excellent.

When back to coggin toyota at the avenues for the second time in three years, happier than my first experience. and loving my new Rav4. thanks to Thomas Richard, sales =)

Have had many difficult and frustrating experiences with Coggin Toyota Service a s the most recent has not been any different. I brought the 2014 4Runner in for an oil change, tire rotation, airbag recall, and dry rotted trim on back window. When I picked up the car there was a tool left on the bumper and one I later found in the trunk. My XM also didn t work when I picked it up. Brought it back the next day and was told I never bought that option????!!!!!!! Even though I have had it for the past 4.5 years and it was working when I brought it in.

Fast and easy. Buying a car from Vito was a breeze.

Arrived a few minutes early for my appointment and the service department jumped right on my vehicle. My service advisor was Jon Pope - he was very knowledgeable, professional and was able to accommodate my service needs in a very quick fashion, so I could return back to my office. Love this dealership and will definitely be back in the future for service on my vehicle. They impressed me

This was our first car and it was an exciting experience! Steve was very nice and helped us with everything we were looking for! Would definitely go back to talk to Steve If we were looking for another car!

Paula in the service center was very friendly, showed me around the waiting area, and gave me frequent updates on my vehicle. Great service.

Great experience! I dread car shopping but Fred Shiroka was very helpful, listened to exactly what I wanted and helped me get a great deal without ever making me feel pressured. Everyone I spoke to was friendly. Would absolutely recommend.

If u need a pre owned truckbfor 20k, see Zack at Coggin Toyota

We live near Orlando, Florida, but after visiting two area dealerships and knowing exactly what we wanted, got no movement from either. On line we saw a listing for what we wanted at Coggin Toyota, so we called and Michael Siech immediately found an upcoming delivery of the car we wanted. In addition it arrived two weeks early, and was immediately prepared for delivery. We drove two hours to Jacksonville, and in a couple of hours were driving home in our new Highlander with some extras thrown in. What was not to like?

Service for the 20k maintenance on my Tacoma was great. They took me right in and finished the work in about an hour. No issues.

Not to excited with the knowledge of the same rep who attended but the manager offered good inputs.

Bought the "Protection Package from Coggins in July when I bought a brand new Rav 4.

Got a stain on the car on the driver's side below the gas door. Washed the car and could not get it off. Coggins told me to call number on the leaflet for the Protection Plan. They wanted me to get an estimate from a collision repair shop, file a claim and mail in two pictures showing the stain. Needless to say nobody told me this when I purchased the plan. I called Coggins and expressed my disappointment. Kimberly our service advisor handled this by having it fixed at their collision shop and and re-coating the car. I was very happy that they stepped up and did the right thing. Do think the finance dept who sells this plan should be honest about what you have to go thru to get things fixed.

Friendly and knowledgeable staff helped us get a great deal on our new SUV!

Alan Miller is the best. Came here for my first car and I couldn t be happier with the result. Was looking for a newer model car 2013 and up and left with a 2015 Camry and it s perfect. In my price range and all. Loved it and would highly recommend coming for your car needs and all.

It was nice. I didn't have to wait long, everyone was friendly and my salesperson, Juan, was kind, knowledgeable and helpful. The price was good, and I am enjoying my Rav 4 so far!

I arrived for my service appointment roughly 2 hours early on Monday and Ashley my service advisor was about to take care of my right away and had me out of there within 45 minutes! Very happy!

Elmer took great care of my wife and I in our new purchase of a RAV4.Bryan the sales manager also did a phenomenal job in getting the deal done. We ve shopped a ton of dealers in the area and this team definitely gets it done right. Thank you guys.

I had an amazing car purchasing experience with sale rep Emmanuel. He is so helpful and professional. All other stuffs are very friendly too. Really Appreciated and highly recommended!

3 STRIKES and your out.

Sent three separate inquiries for tire and oil change information on my 2007 4Runner.

1. Sent note through their website for info on set of 4 new tires. - Still have not heard back...
2. Called and left message with service desk - Still have not heard back...
3. Called a second time, actually got a service writer on the phone, he took my information and told me he would call back with information on tires....Still have not heard back

If they are this bad at just the basics, I don't see a reason to risk bringing my car in to get serviced.

Ill go elsewhere.

Went in for maintenance check. Jay made visit nice. Very personable and pleasant. Lounge area had 2 tv's. One showing JTV, which nobody was watching and Animal Planet which every 10 minutes had hate Trump ads. Everyone did social distancing.
Service took 1 1/2 hours. All is good.

Jim Miller was great. Made the sale easy and fast. The staff was professional and made the experience enjoyable. Also got a great deal!

Efficient Service
Took great care of me!

Overall good experience purchasing a 2015 Tundra. Would have left 5 stars but was disappointed to find the online listed price was about $5000 cheaper than what is was listed for on the lot.

Sales rep was great and hospitable. Finance process a bit rushed and impersonal. But got a good deal.

Continuous Customer Service. My family was looking very specific features in our next vehicle. Christian Morgain worked with us for over a week to get a vehicle that met my expectations. He put in the extra effort, and I am sure some extra time, to ensure we felt valued. My family made the drive from the Northside to buy our vehicle from Coggin due to their customer service.

Straight forward communication, clear summary of costs, efficient financing process (both at Finance Manager and Business Manager level, and - oh, yeah, Sales (Sean) was pretty good, too. An excellent place to buy your next Toyota. And I m loving my RAV4 Hybrid!!!

Thomas richard was a great man to deal with very professional will recommend to family and friends

Love Carl Tebbe, He was honest enough to tell me about a coupon that saved me money, which is always a good thing.

Horrible service time, made a appointment to have a oil change done and we were there for almost 3 and a half hours, service writer did give us a $10 discount, but when we were leaving I noticed a banner hanging in the service bay area with a 1 hour service guarantee or iits free written on it, maybe there was some fine print we missed, but over 3 hours for a oil change with a appointment seems excessive.

Update! I received a call from the service writer apologizing that they had made a mistake and that they will stand behind their guarantee. With that being said, I'm giving them 4 stars now as any businesses can make a mistake, but they made it right and I've never had any issues on my previous visits.

Esmond was amazing. He made sure I knew everything about the car with no rush. I highly recommend him!

What a pleasant experience! Having Amanda T as service advisor leaves the owner confident and extremely satisfied that your vehicle will have an overall positive improvement that will be noticeable and memorable.

Staff was friendly and great to work with. Helped make buying a new car a smooth process.

Phenomenal experience at Coggin Toyota. Helpful and friendly customer service and expeditious time frame. Definitely will be returning for all future needs.

SAM ROUSSEV helped me find the exact truck I was looking for. Sam was very helpful and professional and was able to answer all my questions and made me feel comfortable. His knowledge of the truck and experience with the company was a big asset. I feel Sam treated me as a friend and had my best interests in mind during the whole process. I will definitely be recommending Sam Roussev and Coggin Toyota to my friends.