Have had many difficult and frustrating experience...

Have had many difficult and frustrating experiences with Coggin Toyota Service a s the most recent has not been any different. I brought the 2014 4Runner in for an oil change, tire rotation, airbag recall, and dry rotted trim on back window. When I picked up the car there was a tool left on the bumper and one I later found in the trunk. My XM also didn t work when I picked it up. Brought it back the next day and was told I never bought that option????!!!!!!! Even though I have had it for the past 4.5 years and it was working when I brought it in.