Bought the "Protection Package from Coggins in Jul...

Bought the "Protection Package from Coggins in July when I bought a brand new Rav 4.

Got a stain on the car on the driver's side below the gas door. Washed the car and could not get it off. Coggins told me to call number on the leaflet for the Protection Plan. They wanted me to get an estimate from a collision repair shop, file a claim and mail in two pictures showing the stain. Needless to say nobody told me this when I purchased the plan. I called Coggins and expressed my disappointment. Kimberly our service advisor handled this by having it fixed at their collision shop and and re-coating the car. I was very happy that they stepped up and did the right thing. Do think the finance dept who sells this plan should be honest about what you have to go thru to get things fixed.