Coggin Nissan at the Avenues Reviews

Had a great experience at this dealership, all of the staff members were very welcoming especially Davin Britt he went above and beyond!

I came into Coggins on a busy Saturday morning because the AC has gone out in my Murano. After finding out that my warranty had expired through a third-party, I decided I wanted to talk to someone about trading it in and getting a new car. I was directed to Vladimir Voloshin. Vlad listen to everything I wanted and listen to the payment I wanted. He did his best to find something that could fit in my budget. He found a good car and then exceeded my expectations by working with Chris in financing to find something that I want to even more for a price I could handle. They showed me a couple cars and some options and then worked very hard to find a lender that would be everything I needed . They offered me drinks and were very welcoming. They ended up finding me a a loan that far exceeded my expectations. They also managed to find a car that was much more than I could ever have expected. I mentioned but I would like tinted windows so they immediately talk to the service department to see if they could have the windows tinted the same day so I would not have to come back. After all papers were signed they even took me back to work while the windows were being worked on. I was able to come in after work and everything was ready for me. Vlad was kind enough to give me a quick tutorial on the car, make sure my phone was paired to the Bluetooth, and help me switch out items from my trade-in. He made the process as wonderful as could be and I am truly grateful!

Go to Bill Mooney, service dept
He'll take care of you.

if you want to buy a car, go to Raquel Welsh before anyone else.

Great section of New and Used cars. Used cars they have more than just Nissan brands. Bought my daughter's first car and they were there to make deals.

Rafael was my sales person. It was my best experience, no presure always available, to respond all my questions. Super professional an full of patience with all my request...

I was treated very good, the service representative was great. He explained everything before hand, he updated me on what should get done.

Richard was amazing. Great customer service goes above and beyond for his clients.

I had the best experience at Coggin Nissan at the Avenues. The sales rep Raphael was excellent and went over and beyond to help close the deal. He was so genuine with my concerns and gained my trust in the process. Great job he was a true professional. I will keep going back and giving them my business.

I have to say that the best service I have ever recieved was from Richard the service manager at Coggin Nissan at the Avenues. Went completely out of his way to help us out with all of our needs. He went above and beyond to make our experience amazing. A big thank you to Richard for honoring his word on taking care of any issue that came up and making sure that we were completely taking care of with no worries, no stress and always with respect and a smile. Because of him I have been telling all my friends and family to go to Coggin Nissan at the Avenues it they are looking for a new vehicle. Richard deserves to be recognized for his hard work and dedication. And making us feel like we matter and more then just another customer. Also a big shout out to our financial guy Clarence for being honest and going out of his way to make out experience amazing and doing what ever to make us at easy and treating us like we matter instead of another customer.

Coggins Nissan makes it such a pleasant experience just getting an oil change! Bill was so friendly and efficient. I keep going back because they're so nice and respectful, plus they do what they say they're going to do.

Bill Mooney has taken care of my service needs since 2008, he's very professional, polite, patient, and knowledgeable of all my service needs. I like consistency and that's what I get from my vehicle to my service with Coggin Nissan At The Avenues.

Thank you Bobby Pratt for the great experience and helping me purchase my new truck. If you re look for a new or quality used vehicle do not hesitate.

This dealer is the worst. No abiding by the promises it made to my daughter on her car. They made the mistake and trying to make her pay for it. Taking advantage of a young mother of two is deplorable!

We just bought a car at Coggin Nissan and had the best experience Vladamir Volotin. He was very was knowledgeable and didn't pressure us. I would highly recommend this dealership!

Casey saw a problem and did everything in his power to rectify it. I appreciate his willingness to go above and beyond to make me a happy customer. He'll forever be my service guy.

Terrible customer service. Once they heard we weren't entirely ready to purchase they said we could only test drive a vehicle by appointment. The excuse was that they were to busy as four sales reps were standing around with their hands in their pockets. If I could leave less than one star I would. I have bought numerous vehicles from dealerships in the same way and I have never had any issues. It may be just coggin or the sales rep/manager. They do not care about potential clients.

Dealership continues to call after I purchased vehicle elsewhere. I was in the market about 5 months ago and had looked at this dealership. I was able to find a better deal on the truck I was looking for. I have received numerous calls asking if I was still in the market for a truck. I tell them everytime I have purchased a truck and am told they will remove my name from the list. But still am frustratingly recieving call.

I wouldn t par take in the pricing game and moving figures around to suit their benefit...
Advertised price is what should be offered not adding on fictitious add ones to increase profits!!!

Brought in for scheduled oil change and a minor recall issue, they addressed both and an unforeseen issue as well. Prompt, fast and friendly. Great Service for a dealership hands down.

service very slow had a 10am appointment stay 430pm

I was ignored for at least 5-8 minutes when I first arrived at the service shop. I had an appointment and was on time. When I was grudgingly helped, the person told me that he wasn t my service manager, that Thomas was. Perhaps these service managers shouldn t be so overworked that they can greet customers pleasantly and check them in.

We purchased a new Murano, August 27 from Charlie Robledo. He made, what we feared to be a frustrating experience into a great experience. He found the exact vehicle we wanted at the right price. Charlie was easy to work with, friendly, professional and very knowlegeable of availability. We not only purchased a vehicle but made a new friend. This was the fourth new car purchased from the dealership. Bill Moody in service keeps me coming back and I will definitely return to Charlie for our next purchase. Kathy and Carroll Starmer

My phone # starts with area code 787 and everytime they try to call me to let me know that my vehicle is ready
The phone system doesn't allow the call to go through and i have to call everytime
Its not a big issue for me
But if you can fixit it will be a +
Thanks

Always have a great experience at servicing center. Bill Mooney is my preferred service agent. He is absolutely customer oriented. Always tries to please his customers. Do appreciate all he does. Thanks Bill!

I love coming to this place the service is wonderful and Paul is especially great I wouldn t go anywhere else I do recommend this place thanks Coggin mission and great job paul

Came to the lot looking at one car then the price started to push my limit and I was stressing hardcore but then my sales rep, Jon Qiriako, took me to look at another car. 20k Less miles on the motor , Better gas mileage, and was 2k cheaper. Started to get paper work done then the insurance company I called was giving me outrageous prices. Jon suggested if I would like him to call his Geico agent. At first I declined and then he asked if I was sure, God told me to give it a try. Then what do ya know.... I saved $230 on insurance as well. So what started with high blood pressure and stress turned into something do-able and left with a smile. If you need and honest salesman and good guy, go see Jon Qiriako @ Coggin Nissan @ The Avenues.

Bill Mooney is very personable and makes me feel comfortable taking our vehicles there for servicing. I know the job will get done properly.

As a customer that has purchased a total of 7 vehicles from the Coggin Group and 4 just from Coggin Nissan at the Avenues, I had left a negative review about my most recent purchase as I felt like I was getting the runaround, as the Armada my wife and I purchased was not running properly, which we had brought to the service department's attention the day after we bought it. The problem continued for months with no resolution and we were frustrated, hence the negative review. After my honest assessment, we were contacted by Ron, the General Manager. He was professional and wanted to get to the bottom of our situation and he did not disappoint. He had us bring the vehicle up, gave us a loaner vehicle, and had Skeet a Nissan service guru, who was equally as friendly and helpful, and they found exactly what was wrong with the car. They took care of the issue and now our Armada is working beautifully. Ron and his guys are not just there to move cars, they do actually care about the customers they sell to. Thank you Ron for renewing our faith in car dealers and reminding me why I keep coming back. Thanks guys!

Everyone was great couldn t have made it any easier

Excellent customer service. Bill Mooney is always so professional and courteous.

I dealt with Keith Branton, and he was awesome! Knew exactly what I would like, got me in and out of there with an awesome *used* car! Mike in finance was very helpful as well. Will be recommending this dealership and Keith to all of my people in need of a new vehicle.

Went in on Saturday just to test drive a vehicle. Rafael Elvira was helpful, kind and attentive even knowing I wasn t there to purchase on the spot. Recommend you ask for him!

If I can give the service center at Coggin NIssan at the Aves 10 stars i would! Those guys and gals behind the scenes deserve the best kind of recognition above 5 stars. Jai, Bill, Cory, Faye and especially my service tech Micheal are only a few people/reasons why i keep coming back. They all are very kind, and very knowledgeable about what they do. I'll always keep bringing both my Armadas there! Great job guys and thank you for all you guys do!

I had a problem Monday and they were able to squeeze me in late that afternoon. The 2 advisors that helped me were great. love the popcorn too!

After shopping for a month looking for the perfect Pathfinder Rafael made my car dreams come to life! He went above and beyond to make sure my time in the dealership was pleasant and answered every question I could have even thought to ask before I had to! I highly recommend if you are looking To purchase a vehicle you see Rafael! Thank you so much I couldn t be more happy with my car!

What a great experience we had with Will Cooper! He was so patient and found us just the right car for your 16 year old son. Thank you so much Will!

Everything went fine, as usual Bill took care of the details and made sure I understood the recall on my ABS brakes before I left the dealership. As always, thank you for employing such curteous, competent people.

Very nice, professional dealers. They are not pushy at all.

I had the pleasure of working with Keith brant and I got a new 2017 pathfinder.. I LOVE IT!!! He was very excited for me, he helped me throughout the whole deal... and made sure I was satisfied with everything I was getting.

I recently had to purchase a new car because mine had been lost in Hurricane Matthew. I wanted exactly the same car that I had had before (a Nissan Rogue) and I had extensively researched it before I had purchased it 2 years previously. My husband saw me off that morning and his last comment was he felt sorry for any salesperson who got me for a customer. My salesperson was Robert Flanagan and right from the beginning Rob was great to work with. He was knowledgeable, truthful, responsive and he turned an unhappy customer, who wanted to be doing anything other than buying a new car, into a impressed and satisfied customer. I bought a new Rogue 2 days later. I highly recommend Robert Flanagan and Nissan at the Avenues.

Jeverson was wonderful to work with and buying was an ease. I would recommend him to all my family and friends. I am thankful for his patience and generosity during the buying process. Go see him, he will work with you to get you exactly what you want or need!

Excellent experience buying a new car for my Mom. Everyone was so patient and helpful, especially Davin Britt. Great service, terrific price on the car she wanted, overall 5 star experience.

Shawn Nesmith was amazing. He looked up my extended warranty that I didn't know I had so I didn't have to come out of pocket for my repairs. Tiffany amd Faye were amazing with the car rental as well.

The staff that I worked with (Bill mostly) were so friendly and helpful!

Going to Coggin Nissan at the Avenues was a great and no pressure experience.The sales person (Raphael) was courteous and very helpful with getting me the type of vehicle I wanted to purchase. He went and assured that the changes to the vehicle I wanted were completed. Also, he was very professional and knowledgeable of the vehicles he had and the functions they were capable of. Great job! This is my first Nissan and enjoyed my experience there.

The Service Advisor and techs at Coggin Nissan were very helpful.

Very satisfied with the coggin branch nissab at the avenues we were treated wonderfully by Mr. Rafael very attentive, helpful and very responsible when looking specifically for what we needed based on our need very grateful the same day I left with my vehicle!! Once again, thank you!

I will never buy car from this place. Worst experience in buying a car. i called 20 times finance department to get simple answers and even then they did not call me back.

Sales man did not have any clue regarding car.

Service department is even worst, i called 20 times to find out about my car which i gave for leather installation.

There is no even a single thing i like about nissan at avenues. i would not even give one star.
i will never recommend this place to anyone.

They took me in before my appointment and have me discounts I didn't even know about. Very professional and conscientious. Very reasonable prices too.

My first time at Coggins service for my 2018 Murano, handled by Paul ciancutti, service advisor. He was thorough in answering my questions, waiting room was pleasurable, all in all getting my auto serviced
was a relaxing atmosphere

Richard goes above and beyond to ensure that you leave happy. After moving here from Portland, OR, where one of my good friends was the Nissan service manager, I never believed that I would get service as good anywhere. Richard has made me change my mind!

Service Reps were great! Very welcoming, on time and knowledgeable. The oil change/tire rotation was quick, less than a hour. They even offered a complimentary car wash!

Bill my service advisor, was very helpful in letting me know everything about my Nissan service requirements.

Everyone went out of their way to get my car ready so I could get to the hospital on time1 I really appreciate all of their help!

Raymond and Casey have both been my service advisors. Excellent service always. Above and beyond is there motto. I trust Coggin Nissan with my car needs!

Was ok. I was a little bit disappointed with the price I paid for tire rotation.
When I lived in N.J. I got free tire rotation when I had my oil changed. I also received coupons in the mail. Here I do not get coupons, Coupons would help.
I did not expect to pay more for tire rotation than an oil change.

Josh was very helpful and I enjoyed my experience at the Avenues location!! the store was clean and the staff was very friendly.

Thank you,

I just got a ride from the most unprofessional shuttle driver who led me to write a review before I have even picked up my car from the service department. I told him that I just moved to the area from up north and he told me that I would like it here because there are less taxes and that's because Florida doesn't consist of "crazy liberals" and "people up north rely on services and down here, we take care of ourselves." Did this man receive ANY customer service training? You don't say things like that to customers. I may be liberal but I wasn't the crazy person in that car.

Very pleasant the leasing of our new Murano.
Salesman Justin Smith showed us different Nissan models and gave us all the information we requested, super nice paerson to deal with.
This is the second purchase we make at this Coggin location.

Casey was very helpful and informative. He made sure I got the service I needed and at a good price. My Maxima was serviced quickly and even washed within an hour. Very happy with making the switch to Nissan at the Avenues

My husband and I just purchased a new Murano SL from Aram at Coggin Nissan at the Avenues. We have never had a better experience buying a car! Not only is Aram extemely knowledgeable, but he is also helpful and caring. In fact, the entire staff was most helpful. Thanks to Aram, Jeff, Patrick and Jimmy, we drove away with the car of our dreams. We thank you all so much for everything. We will tell everyone about our excellent experience, and we will be back! Coggin Nissan at the Avenues ROCKS! Dena & David T.

Don't waist your time here!!! They won't even price match with other Nissan dealership. I will have to travel to Nissan of Cookeville
To buy a 2014 370z Nismo...

501 Neal St
Cookeville, TN 38501

What a horrible experience. I went to Nissan at the Avenues and was approached by a salesman (reluctantly). I was by myself doing some preliminary shopping before bringing my husband. The salesman said I could do a test drive when I brought my husband back (never offered for me to do it while I was there). He NEVER asked me my name, didn't express interest, etc. When he introduced me to his manager when I was about to leave, he had no idea what my name was. He never gave me a card and I still have no idea what his name is (and I was there for at least an hour). Needless to say, went over to Coggin Nissan on Atlantic - had an AWESOME experience and ended up buying my new car at that location.

From the beginning of my shopping experience to the moment of pickup, Jeremy Criscione and the team at Coggin Nissan at the Avenues were warm, hospitable, and professional. They went out of their way to answer every question, to ensure that my needs were met, and to educate me regarding every opportunity to get the most for my money. I highly recommend Coggin Nissan at the Avenues.

Awesome dealership! Brenden Robledo was very friendly and helpful to find the right car for my daughter. Brenden went above and beyond to make the experience of buying the car the best I have ever had. I highly recommend Brenden and the dealership: Nissan at The Avenues.

During the vehicle selection process, my experience was very pleasurable. The salesman took his time to identify the features and style qualities of the vehicle that both my wife and I were looking for. The salesman was low pressure and was most interested in finding the right vehicle, in which he succeeded after working about an hour with us.

The only thing negative I could write about the experience is that I felt a little rushed during the financing process. Also, there was a lot of paper being pushed around in which I needed to keep up with. After reviewing the paperwork, the deal I received in writing was pretty much the one I negotiated verbally, but it was still a little stressful.

After a week of owning our new vehicle, we are happy with the sale.

Richie is the best! He will go out of his way to make your experience a great one and is as honest and non pressuring as they come. Would definitely recommend seeing him.

Love this dealer. I have already purchased 2 vehicles here. My 2nd was in November of this year. I deal with Mr. John Floyd he makes everything easy and not pushy when it comes to negotiations. I was impressed on my first purchase a few years ago and my 2nd purchase was even a better experience. Best dealer experience I've had personally. Weather you know what you're looking for or not these guys will help you. Also their car service is also great. They have a mini theater with popcorn available if you wait for your car. If not also shuttle may be available for you. I will continue my business with them.

Update: I went for a 3rd vehicle purchase in August 2020. This time I had a very different experience. First my sales guy Mr. Floyd is no longer there as he is retired but I did manage to speak to sales manager and as I usually do I search the web and advised of the vehicle I'm interested so that once I'm there we are ahead of the game.

I go in meet with sales manager directly whom lack customer service to say the least and he has a sales rep have me look at other cars I did not request but I'm thinking perhaps this was just a way to entertain other options till the car I requested is prepared etc.

After 25 minutes after continuously asking where is the vehicle I requested I come to find out that the car is at the Coggin Honda Location and the sales rep went on how they couldn't get the vehicle or sale because is a different location.

We take a almost 20 min drive to Coggin Honda to then find out the vehicle was sold. This was 45 minutes wasted when we could have been told this by simply checking with them before having a customer drive out to another location.

This gave me a bad taste I may consider elsewhere for my 4th purchase and holding back for recommendations here.

Have had our truck a couple months and at anytime I can swing in and ask a question and get a quick answer... Excellent dealership...

Raymond in service was great. he called me often and kept me informed.

Initially had a good experience with them back in 2010 so I returned when I needed a new car in 2016 and had a completely terrible experience... Not with the day I bought it, no they were polite and excited about sending me on my way thinking I had gotten what I paid for... Sadly This dealership has changed and now they really don't care about ethics or integrity. I was sold a (quite expensive) pre-paid maintenance package and was told that it would cover all maintenance andparts for 5 years or 75,000 miles and I was happy with not having to worry about cost of oil changes and transmission tune ups/whatever for 5 years.... So I come to find out 8 months later (after only oil changes were needed) that the car I was sold is not eligible for the maintenance package I bought so the maintenance plan only covers oil changes... When I brought this to Coggin Nissan's attention they said to just call the maintenance plan company like it was not their problem to deal with. When I called them they happily confirmed for me that the finance specialist signed me up for "oil change only" maintenance plan (which is not what my paperwork says I wanted) They then told me that the dealership would have to fix this. When I called Nissan back their solution was for me to extend my loan at the same payment and they would get me into a brand new Rogue with the maintenance package I was originally promised... at a low low additional cost to me personally of $15,000.... which is about $3,000 less than I paid for the car.. So basically pay for 2 cars and only get one that works but it's new... and then immediately after driving it off the lot is upside down on the loan by $20,000 or more... When I didn't take that deal they offered to cut me a check for the maintenance plan and extra warranty parts that were supposed to be covered in their certified pre-owned deal to begin with.. and I gave them 90 days... I still have not heard from them, or seen a check. DO NOT TRUST THESE PEOPLE!!!

Quick, friendly and efficient service. The waiting room for customers is fully stocked. I definitely reccomed this over the other Nissan dealerships in Jacksonville.

I have just completed an exceptional experience at this dealership. I was looking for a reliable used car for my granddaughter. After visiting 4 other dealership, I met Kyle Davis at Nissan of the Avenues. He went well beyond my expectations and found the right car at the right price at another Coggin dealer in town. We bought the car. Then the Finance experience. Since I was purchasing the car and wanted my Lien placed on the title, this was an unusual request. Jimmy Cowley, Finance Manager made it all happen. Constant communication with both of these men was superb. Need a car, check with Kyle and Jimmy..

Casey is great in the service department always a joy .Best experience from a dealer. Stephanie Garcia

Mansel and Ashley were the sales people we dealt with. They were both quick to respond to counter offers and take them to their managers to get approval. Because we bought 2 cars that day we received a very very good deal. We could definitely tell both Mansel and Ashely were on our side when it came to the deals we made. If any one asks one of our family members who we bought our cars from at Coggin we will gladly refer them to either of these two! They were spectacular! Upon delivery of the 2 cars they were in pristine condition, exactly the way you would expect to receive a new car. We definitely drove away happy!

I was very pleased with my salesman and he was able to find me a car within my budget.

Never buy at this dealership. If you have no experience in auto buying they will use you!!! they have no problem to lie to get you into a choice.

I rarely write reviews, but I wanted to properly recognize both the Parts and Service team at Coggin Nissan at the Avenues. In summary, I had just moved out here and was dealing with a car issue. I had already been to another mechanic who advised me to order certain parts, then he would do the repair. I ordered the parts through Coggin Nissan at the Avenues, but it tuns out they were the wrong ones (through no fault of their own). They made me a quick appointment, took the old parts back, ordered new ones, and fixed the car (saving me a step). These guys and gals were on point every step of the way - they were reachable, knowledgeable, accommodating, and communicative. I know I am missing some names, but Ray in Service was great captaining the whole process. The parts team was so responsive - thanks Jason, Ernie, Kyle and Brittney - you were all fantastic. Final note, their shuttle service got me to work in the morning - about a 25 minute drive. Very accommodating.

Thank you Coggin Nissan at the Avenues!

Our sales person, Rafael Elvira, was extremely knowledgeable of all of the Nissan models. He made us feel comfortable in every step of the car buying process. He went above and beyond by having the make, model, and color of our first choice vehicle, the 2019 Murano, at the store ready for our second test drive. He then spent time with us walking the pre-owned lot looking at and discussing pros and cons of cars until we decided on our second vehicle, a 2015 Altima. We were lucky he chose to come in on his day off and was the salesperson to greet us that first day at your store. He was absolutely amazing and we would recommend his services to others.

I purchased my car on 6/18/16 & had a great buying experience. But after that, it all went down hill. After only 4 days of owning the car I had to return it to the service department for transmission work. Now mind you this is a '15 Pathfinder with 6k miles. I was told that since my car was not throwing a code or error that there was nothing they could do. A mechanic even mentioned to me that I had 60k miles of warranty so why was I so upset?! It wasn't until I literally broke down in tears thinking no one would help me fix my NEW car that Mr. Frank Hall came to my rescue. This man is very thorough & wonderful. If I ranked this dealership on Mr. Frank alone, I'd give him 5 stars! Sadly, i have to rank based on my entire experience. He handled everything with grace & patience. During the 4 weeks my car was in their parking lot it received body damage & had to be sent to the body shop. 4 weeks later I finally was able to pick my car up to find it was not detailed, but filthy. I had to return the next day to have it cleaned & I live almost an hour away. They cleaned it ok, but nothing like I expected. Again, Mr. Frank was my saving grace. If I return to this service department it will be to see him & him only. I had to get corporate, the GSM Patrick, & Skeet the Service Manager involved. It was a mess. I was offered no type of compensation other than an apology from the dealership. I have family & friends who LOVE Nissan. I do love my car, but the whole experience has put a terrible taste in my mouth.

Customer service it terrible here! I'm always treated like its an inconvenience to help me or answer any questions. No service after the sale at all