Toyota Of Santa Monica Review

The service at Toyota of Santa Monica is great. Chris Rinker is a standout - he explained exactly what was done to my car and what to expect.. He was a true pleasure to work with.

If you get there ask for Dino. He is the best salesman in Toyota of Santa Monica.

I worked with Dino Zadeh at the dealership to lease a 2015 Toyota Prius. Dino was a pleasure to work with, and helped me find the deal that would best suit my budget and needs. I didn't feel the "car salesman" pressure at all -- he was just a great guy to work with, and very funny! I walked out with the car and the deal I was looking for, and Dino even helped me get my old car home. My only negative is that I went there on a weeknight at about 7pm, and got stuck in a crazy line for financing, which took 4 hours after Dino and I had already arrived at a deal.. I think it was a fluke, as the manager said that one of their financing people was home sick, but definitely made the process a bit more painful than it needed to be! All in all, Dino was fabulous and I had a relatively easy time getting exactly the car I wanted.

I had a great experience at Toyota of Santa Monica. It was for a recall of my 2010 Prius. I was greeted immediately on arrival and the car was ready when they said that it would be. This is a well managed Co.

Great dealership. Transparent honest and made purchase painless. Bianca White, Ben and Chris Baldonado are a super team.

Infrequent, if ever, do I take the time to comment on purchases and services, with time constraints and mediocrity often and unfortunately carrying the day, but the care of my car, an indispensable value in my life, is of such great import, and the fact that I am so dependent on Toyota Santa Monica to fix and fine tune it, I felt a real need and sense of obligation to stand up for the men and women who take the care of my car so expertly and seriously. Across the board I think it is safe to say that their knowledgeable, informative, skillful and professional treatment of my car, and likewise of me as a customer and person, rises to a high level of consideration. For instance, Karl Kapinsky, at once a new and old hand at the business... new to the Santa Monica dealership, but a near 30 year veteran in the car service industry and longtime employee of Toyota, really amazed me from the first time he picked up the phone until he handed me my keys at 7:30 p.m. (30 minutes after closing... I was late.). During my short but fruitful encounter with Karl, I found him to be upfront, highly informed, comfortable with himself and me, and most adept at dealing with my mechanical breakdown insurance... I never had to speak with the company (whew!) at all. Repair, rental, insurance and all sailed through like a catamaran over the finish line. Once again, my car hums like happy bee and is rearing like skid-ish colt. Ask for him - you won't be sorry. As usual, Gary, the GM with the grin, was a very helpful, gracious and caring overseer. Even after many years into a decade at the helm, he stills know how to keep a well-oiled machine running, a man I still won't forget who rose to the occasion on my behalf, years ago, when my car and circumstances were not as easy flowing and going, if you know what I mean. I repay those and the other successful efforts by his employees by purchasing my autos at the dealership, recommending people to service their car there and always taking mine back for servicing and repairs. Also, Service Representative Mark Lewis is another good one who I have found is always trying to make your experience turn out positive. Furthermore, renting a car there, normally a frigging, boring hassle, seems to move like the worry-free breeze. Reyes always remembers you, is polite, thorough, and makes sure you don't have to wait even a single, unnecessary moment. Last, but most importantly, a shout-out to the invisible, but arguably the most important part of the wheel - the mechanics... you never see them, but the fact that neither does your car again, at least for that particular repair, is a testament to the superior nature of their skill and accuracy. I have never had to return my car ever for a repair or re-servicing, now going on 9 years for any of my cars, for any reason whatsoever. Lastly, like the last sip of a good Latte, I really appreciate the good humor, lightheartedness and laid-back feeling and matter that pervades the ambiance, so much you don't mind lounging around in the comfortable couches and chairs, jawing with the comers-and-goers, and sipping on the most addictive, very classiest cappuccino and lattes ever to trickle out of a machine and down your throat. This place is a winner.

Dale provided great customer service and a truly memorable experience. Thank you so much for all of your help!! I will definitely come back again!

Dino Zadeh and Tony Lunt helped me lease my Prius C and I had a very great experience. I can't say enough good things about the service I received. I had been to several other non-Toyota dealerships and was expecting the same routine, trying to negotiate with the salesperson and hearing made up numbers and nonsense to get me to buy. Toyota of Santa Monica was a different and positive experience. I did not feel pressured and I felt like I was being taken care of. It seemed that Dino had my interests in mind and was working with me to get me the deal and car I wanted. After we had come to an agreement, I worked with Tony to settle the financial stuff. He was also a pleasure to work with. He explained everything thoroughly and made sure to answer any questions I had. I would definitely lease from Toyota of Santa Monica again! Thank you Dino and Tony.

Excellent service - friendly, thorough, called to advise when car was ready - on time, perfect!

I've been twice to Toyota Santa Monica and always deal with Aaron Desouza. Stand up guy and a great vibe when dealing with the potentially stressful process of buying/leasing a car. Thank you Aaron!

I was extremely well looked after by Tony Doyle who took time and patience to help me understand the features of the Prius I was buying. The whole experience was easy and exactly how I wanted it to be. I couldn't have had a more helpful sales person. I recommend Tony Doyle.

My car is still new and under warranty and I take it to Toyota Santa Monica for service every six months. The service has always been great. Brandon Donis helped me this time around and he was courteous and professional. Service and check out were quick and hassle free.

This is the second time I have bought a Toyota from Diana Loncar at Santa Monica Toyota. Yes, it pays to visit the dealership if you are looking for a good deal. Diana made the process very easy. Introduced me to the Sales Manager. We had a car picked out, Toyota Rav 4 EV. The car was delivered perfect - I got a few follow-up calls to make sure I was happy. I was.

Chris Rinker was super friendly, and they did a great job going over all the details of the service. Also appreciated the car wash.

This was my second visit, the first was due to a nail in my tire on my several month old vehicle. The first visit I was given prompt treatment by Reyes Perez and directed to a tire shop to have it fixed. The next visit was for my 6 month service and I had a 9:20 appointment and was taken immediately (I was 10 minutes early) also by Reyes Perez. Again he gave me prompt service, gave me an estimate of the time it would take and called me when the vehicle was ready (on time). I have had excellent service on both visits.

We purchased a used Volvo here & in no part of the whole experience has this team lived up to Toyota's reputation.
An axle job that was completed to prepare the car for sale was completed incorrectly. When we purchased the car we had it inspected by Volvo of Orange who discovered the axle repair was done incorrectly & leaking significant oil/lube. We struggled getting someone to take ownership of this repair with Toyota of Santa Monica but thankfully they did the right thing & fixed their work.
Now it's 3 months later & our lender has never received the title & we still don't have plates. As with the other issues we experienced, no one calls back or takes ownership. I literally don't know what to do at this point except to see if there's an organization like Better Business who may be able to advocate fir us.

David Gray is an excellent salesman, who gave us a great, competitive price on our 2015 Prius. We enjoyed working with him!

Thomas was excellent. Super helpful! And very thoughtful in sharing the status of my car and the results of the inspection.

I had the absolute best experience working with Eric Howard at Toyota Santa Monica! He was extremely knowledgeable, answering all of my questions thoroughly and clearly. I never felt pressured or like I was being "sold"--Eric is very low key and couldn't be nicer. It was truly refreshing to work with him, and I'd STRONGLY recommend giving him a call if you're looking for a relaxed, low pressure car buying experience! The other people I worked with at the dealership were also low key and lovely. As long as I continue to be happy with Toyota's cars, I'm certain I'll work with Eric and Toyota Santa Monica many more times in the future.

Great experience. After some confusion about an issue I was having with my brakes, Mark Lewis took great care of me and my car. He was prompt to make sure that my issue was resolved and made sure to follow up with me to ensure everything was running great.

Honestly, great service and if you have a chance, ask for Mark!

My husband & I had a great experience buying our Prius from Patrick Quiroz at Santa Monica Toyota. I didn't even know that most dealers have an Internet Sales division, but now that we've gone through the process, I wouldn't buy a car any other way. The internet sales reps don't take a commission off your purchase, so there's no pressure. We did a lot of research ahead of time, and negotiated with a few dealerships via email, so we only had to go to one place to buy the car on the spot. Patrick was super helpful, friendly, easy-going & was able to match the best deal anywhere. There were no hidden fees or surprises when we showed up, everything had been disclosed prior to our in-person appointment, and all the math added up. Patrick was very patient & never rushed the process. Also, we worked with Richard in Finance, who was very nice and patient as there is a lot of paperwork to sign, and I read everything. He explained everything clearly & concisely, and he was also very personable. It was a very easy, pleasant experience all around. Thanks, Patrick & Richard!

I leased Sienna 2013 in Dec 2012, I was served by Justin Underwood, he is very knowledgeable and also keep me informed, this is my first time lease, the whole process just takes a few minutes quick and easy, I highly recommend this place with the service from Justin.

Our experience was beyond exceptional! At the time Dane was our salesman and he went above and beyond to make sure we left there with the car we wanted. The finance portion was easy as well. Everything was explained no hidden fees or charges. This was by far the best car buying experience I have ever had.

On a very busy Saturday, Michael gave me really great service! Once again, I say that Toyota of Santa Monica has great customer service!

Thanks!
Tracy

Our overall experience was less than could be desired, but our would-be salesman was great! Anthony was attentive, honest, and not pushy at all. We had a sour experience with one of his cohorts though, and that led us to seek a car elsewhere. If It weren t for that issue, then we would have certainly bought here with Anthony!

Excellent. Pedro (4th office down from chashier) was great.

Recent visit 5+. As always. My review from 2 years ago still says it all! : Let's face it...getting your car serviced isn't like going out for cocktails with friends so it helps when the service person is nice and professional and makes it turn key. That is what Joanna Tsymbaliuk at SM Toyota does. For a while she transferred to Manhattan Beach and I actually drove ALLLL the way from Santa Monica to have her be the service person. Then I saw the madness in that and Sam Mull in Santa Monica ended up as my guy. He also was great. Joanna is back now and so I am happy to report that you have two good options in terms of service person at SM Toyota. I also bought my car here and that was a good experience so overall I think it is well managed.

The overall experience was great. Service was timely and complete. Tomas Soveg checked in with me and give updates as to what needed to be done as they came across things. He worked with me to provide the best options for me as we followed up.

Thank you Christopher Rinker. I'm glad I bought my car with you when worked at LACar guys. Now it's perfect because Christ takes care of my car as well. He is very professional, friendly, thoroughly and fast. I appreciate for his well care for me. I trust that he provides and advises the best for me. I always happy with Toyota Santa Monica Service center but even better since Joanna left and I 'm be with Christ now. Thank you very much Christ.

Had a wonderful time purchasing a car at Toyota Santa Monica.
Carlos Rolon and Arthur Collins teamed up to help me get the best deal.
If you ever need a car ask for either of them. They can make it happen.

Cesar Torres was incredibly helpful in all respects. He was also very nice to work with and I will happily work with Cesar in the future.

I get service here on hybrid. I always make appointment and I allot a certain amount of time. It's usually quicker than I expect.

It was the best experience and the best result of car shopping in my life , Mr. mark

Ashtini he called me and quote me the best price and he treated me the way that I

felt knowing him for years, even he personally delivered the car to my house on his

own time. also Mr. Hassan Movahed helped me to clearly understand everything in

financing dept. I 'm really happy with my car now and I'm appreciate Mr. Ashtini

so much.

G O D BLESS YOU ALL

Eddie Sandoval provided friendly efficient service. Auto ready when promised.

They never answer I wanted to see if I can get a loaner car because my car is on recall but they keep on ignoring me all the time and I will be complaining to corporate about this matter

Thomas Soveg helped me when I took my Prius for maintenance- super nice and had a great attitude! He was friendly and explained everything so well. He showed me where the coffee was and helped me get a shuttle to work. He spent time explaining what they did to my car when he called me to say my car was ready. Also, what I really liked is that he smiled a lot so he made you feel welcomed. He seems like he really enjoys what he does and that makes him good at it. Thanks Thomas- you are one of the reasons why I stay in Santa Monica to get my car maintained!

Reyes Perez took care of my service needs which were finished in less than 90 minutes.
Thanks!

They are the BEST. Sam Mull, Chris Rinker RULE. Prius life.

I love Toyotas this is probably the worst Toyota dealership I've ever been to went to the service department for an oil change tire rotation got the car back they hadn't even touched the tires did not rotate them and then play games for a half-hour drove off disappointed Toyota Motor Corporation of America you should get these guys in line

Just bought my third car through Mayer Cohen. HE. IS. THE. BEST. Knows everything about the car. Takes his time with you. Gets the best deal. I wouldn't buy a Toyota through anyone else.

Phi is the only guy I will go to from now on. He's super friendly, knowledgeable and experienced. I've always felt safe in his hands and have never felt that he's trying to up-sell or make me spend more than I need to. He'll always go above and beyond for you.

SOME, not all, of the people that are employed here are a joke. You re better off at the MDR location or any other one. I went to 3 separate Toyota dealerships and the first one was Santa Monica. Asked about a quick diagnostic (1-3 hours More

I bought a Prius C today from Toyota Santa Monica with my wife. We first called to shop prices and spoke with Tony Dorrell, who was very informative, unaggressive, and invited us to come in. When we arrived, we were met by Mark Ashtini who provided us the best customer service I've ever experienced at a car dealership and I used to work at one. Mark was incredibly patient (much more patient than I was) with my wife and made sure she was comfortable with everything before moving forward. I could not be happier with the service and am looking forward to working with Tony and Mark in the future. At closing, Julie helped us with the paperwork quickly and was also very sweet and helpful. I loved it all around.

The staff seems to focus on helping their customers and not ripping them off. I service my car here and that is the extent of my relationship with them. I have walked around the auto sales area and they don't seem to have very many cars in stock. Also, the parts department looks very empty, I assume that they focus mainly on ordering parts.

While the texts to let me know what was the wrong with my car were cool, I was texted to come pick up my car. I showed up and had to wait in line for 30 minutes only to be told the paperwork needed to be completed and I had the wait another 30 minutes. (Now 2 hours after being told my car was ready) The office is clearly understaffed or people don t know what they are doing.

I have received a letter from Santa Monica dealership about purchasing my car back and I went there. Usually I go direct to MARK because he is AMAZING person and goes out his way but that day he was not there and they recommend me DAVID. I went to him he first of all without giving me numbers of deals which I might like or not, he asked my ssn and put hard inquiry in my credit report, I several time asked him lets first talk about deals I might like or not. After all this he want to his supervisor came back and without almost explaining nothing shakes my hand and said "thank you for coming". So what all this means"? first of all they just sending letters left and right. Secondly: I highly DO NOT RECOMMEND DAVID. They took half of my Saturday....

I showed up for my first service at 7am appt time and was greeted by a service advisor. He completed paperwork quickly and I was out of there. I was told the service would take about 90 min to 2 hrs. I received a text within an hour letting know that my car was ready for pickup. I visited the cashier's window, signed paperwork (no charge) and was on my way in 5 minutes. All good. Staff and service was great!! Thank you TSM.

the service was - as always - excellent. i arrived and was immediately helped by joanna morgan, who made everything run smoothly. she is friendly, funny, and helpful. the servicing at this place is really easy. there's was no waiting when i arrived, and ms. morgan explained everything, including the options i had and how much everything would cost. after we settled that, she told me how long things would take (a little over two hours). i brought a book and waited in their waiting room, but there are plenty of places to go nearby. i live near downtown, but i always drive out to santa monica because the service is so good. you can make appointments online. i'm sure all the staff is competent, but I always select joanna morgan. she really knows what she's doing and is really helpful.

Reyes was great during my service visit. He arranged a courtesy shuttle and got my car back to me exactly on time. Thanks! Also Ricky Jr. and Sr. were extremely helpful on a past visit arranging for a spare key to be made. Reyes, Ricky Jr. and Ricky Sr. have been extremely helpful at the Toyota Santa Monica Service Center. Thank you!

it is open
como inside!

Tony Doyle did an outstanding job with my recent Prius lease.

Mark Ashtini helped me purchase a Prius and he also helped me get a great deal on my trade in! Highly recommend him if your in the Santa Monica area and need someone who is straight forward and no hassle. Great guy and awesome customer service!

I usually go to a Toyota dealer close to my house, but I had to take my car in while I was at work. I am so happy that I visited SANTA MONICA TOYOTA and was taken care of by Jorge Galica. He immediately took care of me as soon as I drove on the lot. He was super friendly and courteous and knowledgeable about what my car needed AND didn't need! He fixed my windshield wiper problem himself (at no charge!). I will absolutely go back because I value good customer service as much as I value my Toyota Prius.

Convenient and friendly staff. Also, the location is great if you work in downtown Santa Monica.

My previous visit to Toyota was less than satisfactory. When I came back for service on my Prius, I explained to Eddie Sandoval my previous experience and he made everything right! He took time to answer all of my questions and concerns. Got my car ready around the time that was promised and kept in touch with me regarding the status of my vehicle. I think that the sole purpose of me having a bad experience previously, was so that I could have an outstanding experience with Eddie. The customer service he provided more than made up for my last visit. I will be bringing my car to Eddie Sandoval from here on out!

Thomas Soveg is awesome! He was very helpful and got me in and out within 30 minutes.....which never happens, btw. I enjoy the service at this location as well as the helpful staff. Good job!

I Had the great pleasure of meeting and being taken care by one of the BEST Toyota salesman I have ever met - Mr. Mark Ashtini. He took care of me above and beyond just selling me a new Mirai Car. He enabled me and my wife to understand every aspect of this new amazing car. He made sure that we felt and knew all that a potential buyer should know and understand about what he intends to purchase. Mark also enabled us to get the best possible deal for the Mirai. Thank you Mark and thank you Toyota Santa Monica

I have been servicing my Prius at Toyota Santa Monica for the last 6 years and I have always been very pleased with the work and the professionalism of the Service Managers. My last experience was with Douglas Elliott. He was so good that I will likely buy a new Toyota just to keep the relationship.

I have had consistently great service, and my most recent visit for service was also excellent. Guillermo Garcia explained everything needed and kept track of me (I was waiting for my car). He also gave me a tip on replacing my ignition key which I will follow up on.

If I buy Toyota again is because of Toyota of Santa Monica service department they are awesome

Got my first Prius here and didn't realize how bad of a deal I got until I got my second one. Not the best for deals here unfortunately but the place it nice and so were the people. If you are looking for the best price, shop around some.

When I entered the Toyota Dealership I first just wanted to drive a Prius. Ray Ramirez took me for a test drive and showed the the important features of the car. There was no pressure and I enjoyed the drive and said I'd come back when I was ready to make a purchase. I returned the next day. I was really just looking for more specific information about the car, the price, my trade-in values, but Ray worked with me to get the car I wanted with the options that were important to me for the price I could afford. I bought the car sooner than I expected which was actually a good thing...I could begin to get the value I wanted immediately with my new car! I already love my Prius and I would recommend this dealership and Ray Ramirez to my friends and family.

Easiest and most enjoyable car purchasing experience with Patrick Quiroz at
Toyota Santa Monica. Patrick is amiable, knowledgable, and honest. He made a concerted effort to make sure I was fully familiar with my new Prius before driving it off the lot, and then called the following day to see if I had any additional questions.
Iris Kwon in financing was also very knowledgable and a joy to do business with.

If I could I would give this dealership 10+ stars, they were truly a blessing when I needed a new car. I was so disappointed with my experience at my local dealership that I was beyond frustrated with my current car. My husband and I worked with Mark Ashtini and told him what we were looking for and what I really wanted, but that I was open to any other suggestions. Mark was prepared and showed us the Toyota Prius family, which was truly what I wanted since I commute 5 days from Palmdale to Santa Monica. I took the car for a test drive and was immediately in love with it. I loved the fact that Mark was there for my best interest and that he was not pushy. He said take some time think about maybe a few days to see if this car was to perfect fit. I knew right away that I wanted the car so we ran some number and sign some documents and I was out the door with my 2014 Toyota Prius. Mark is truly remarkable when it comes to customer services and building a relationship with the customer. Please if you are shopping around for a car go to Toyota of Santa Monica and look for Mark Ashtini. I promise that he will take care of you and listen to what you are looking for and try his very best to get you into your dream car. THANK YOU!!

Aaron is a great salesperson. So pleasant and pleasing and understood every question that I asked. His suggestion was quite right on the purchase that I got! I just love it and I'm so happy. Thank you so much Aaron. Your the best

I took my Prius in on 2/14/13 and loved the service given to me by Martin Ramos! I hadn't had a problems (that I knew about), but was taking it in because I'd received a recall letter. They took care of that very quickly, but also told me about a leaky water pump - Martin had checked my warranty, and it was covered under the extended warranty. They fixed me up with a loaner car for the day, and had the pump changed by mid-afternoon! Loved it!

As usual, my service experience at Toyota Santa Monica was great. It is by far, the best Toyota I've been to in LA. Specifically, Manny Fernandez helped me this time. He was very professional and helpful, and he explained very thoroughly what services were performed on my car and told me when I was next due in. I will continue to return to Toyota Santa Monica, because I am never disappointed!

Juan was super helpful, explained things clearly and was efficient. The only downside was I initially scheduled an appt online for a late afternoon, thinking this appt availability meant it would get worked on that day. However, when I showed up I was told I could simply drop it off overnight and they would look at it in the morning. I ended up driving my car home and just waiting to bring it back the next day as I could not be without my car overnight. If this was initially explained when requesting an appt time, it wouldve saved me time and the drive over (Twice).

Mark Ashtini did a wonderful job helping me select and collect documentation for leasing a Prius, even before I walked into the office. He also hand held me through the process of purchasing insurance, gave me candid opinions regarding add-ons, and patiently walked through car features. Overall a great experience.

Hands down the smoothest and even enjoyable car buying experience I've ever experienced. Edwin helped me and got me in and out of the dealership in no time at all. The staff was knowledgeable, very friendly and clearly have their act together.

I will give them my business again and can't say enough good things.

Sam Mull was really efficient, friendly and helpful during my recent visit. I can't recommend him and the entire Toyota Santa Monica crew enough!

I had a great experience while leasing a new 2016 Camry. They met all my needs and I was really treated well by salesman Mayer Kohan. He was extremely thorough, professional and got everything taken care of in a timely manner. It is my third lease in a row at this dealership. They are top notch and always have taken care of me. Great experience! Great customer service!

Sam Hull was very knowledgeable and helpful at all stages of the process. He does excellent work as do all the team members at Toyota of Santa Monica.

I had a free car maintain service at this place the other day for my new car. Mark Lewis, a super nice guy who served me, really did a great job and gave me a top experience there. really a good place filled with good people.

Yesvin Castaneda was an excellent assistant service manager. i had to have my car towed to the dealership as the alarm lights were going on, and I was really worried about what might be wrong. Yesvin got right to my car, and back to me with a long and expensive list of things that had to be done. He went over what had to be done, and what could be delayed. I was reluctant to invest that much in a ten year old car, but he assured me that I would be driving this car, and saving the cost of a new car for a long time. I was able to get a rental car and pick up my car after the weekend. It was all smooth sailing.

Great service from Thomas Soveg, who responded quickly and accurately. Would definitely use him again.

I visited Toyota Scion Santa Monica on a Tuesday evening very much by happenstance. I was looking for a special BMW that I had in my mind s eye. I tried Santa Monica BMW and the Santa Monica Audi dealers and nothing! The BMW dealer suggested the Toyota dealer. I really didn t think I would find anything, but much to my surprise there was a black BMW 535i with my name on it. It was waving to me whispering come get me! Long story short I met Justin Underwood a Brand Specialist inside the sales office. He said that if I liked the car I should go ahead and get. I said yea why not. Justin got to work on the loan doc s and two days later I was driving away in my new BMW! The service at this Toyota dealership was fantastic, from Justin in the sales department to Carl in the loan approval department to Julie in finance. Toyota of Santa Monica gets thumbs up from this satisfied customer. I will be sure to recommend this crew to anyone looking for a fair deal and a competent team.

Jonathan Smith
Satisfied Customer

Tony Doyle was terrific and informative, extremely personable, we would recommend anyone to see him. He had a vast knowledge of the Prius and made us a great deal. And Eric Howard gave us a fantastic test drive.

The dealers have been very honest and helpful with deciding which car to get. It has been the best car buying experience I have ever had as they don t push you but just help you make informed decisions. I will buy my next car from them again.

Funny way to sell cars. Can't get anyone on the phone here at 10:30am on Friday. Either it just rings, it hangs up or I get a person who puts me on hold where I am eventually disconnected.

I just got a NEW Prius Plug in from Toyota Santa Monica and I love it! My first lease term was ending soon and I was considering walking away from Toyota Santa Monica until I met Justin Underwood (salesman). He was super kind and patient ( I changed my mind a lot) and most importantly got me into a car that I am very proud of and really enjoy. Justin's customer service was outstanding, he had great follow-through, was available when I needed to speak with him and never had a pushy energy. I would recommend Justin to anyone looking to purchase or lease a Toyota! If you want a hassle-free experience, ask for Justin Underwood!!

Thanks Justin!

Sam Mull is really helpful when I first drive in Toyota Santa Monica with an engine issue. He helped me contact the corporate mechanics and diagnosed the problem. While my car is being repaired, he help facilitate the process of car rental thru Toyota-rent-a-car. In the following visit, he answered my every concern and told me to drive in whenever the issue comes up again. It is good to know that there is someone who will take care of my car when needed. Thank you Sam!

Just got a car in one day! I went to a different Toyota before and it took 3 days and I didnt even get the car! This is the best Toyota so far.

Aaron and Mayer and everyone at Toyota Santa Monica are wonderful!

I had a great experience this week. Erica in service, was friendly, through, had me done in 4 hours, and I came back for a mirror on order when they called..... brought it in, and it was ready in 2.5 hours. Almost unheard of !!!! The drivers, a new young man with a family from the South Bay, sorry I'm bad with names , was polite, he is great asset to your team!!!! All I can say is keep it up guys!!!! Great place to do business!!! And friendly! Thanks Erica!

Had a great experience with Vanessa Guerra, in and out, no hassle and got a great car! Thanks Vanessa!

Usually, I hate taking my car to get serviced because it can be such a pain but
Mark Lewis at Toyota in Santa Monica was really helpful. I would say the the service was excellent and I am extremely satisfied with the way Mark handled the service. It was fast, polite and they gave me a shuttle ride home with no hassle. I will always be bringing my Prius to the Santa MonicaToyota centre. Thanks guys!
Trisha Lurie

I have been going to Toyota in Santa Monica for the past two years and Mark Lewis is my service advisor at that location. I am very satisfied with Mark's service.

Few days ago, I took my car in for service. Mark took care of my car and made sure that I had a ride home since they had to spend more than 4 hours working on my car. Mark kept me updated when the service required more time. He also had someone to pick me up when my car is ready.

Mark and the service team members at that location are amazing! They are professional and helpful.

Amazing people, amazing services !!!

Service is quick and easy. I am never there longer than a couple hours. Plus my service technician Joanna is the best. I drive all the way from Downtown Los Angeles to go to this specific location. I highly recommend Toyota of Santa Monica.

I recently took my vehicle in for service at Toyota Santa Monica. It was my first visit there and Cesar Torres was very helpful. I appreciated the fact that he sent me a text with a link to view the status of my service and that I could text him with questions. Cesar's service gets 5 stars. The overall experience was diminished, however, because of the facts below.

I was a bit disappointed with picking up my vehicle. Upon being notified my car was ready to go, I met with the cashier and confirmed no payment was due. I was told then that my car would be pulled around. I waited outside for 10 minutes and the car never came out. I went back in and asked about the status and was told it would be right out. I went back outside and waited another 5 minutes. I was then approached by someone who appeared to be a manager and he asked if everything was alright. I told him about waiting for my car and he went inside. Within 2 minutes he was out with my car and said "he didn't know what happened." The wait was not a good first impression.

Got a FJ cruiser from Toyota Santa Monica and can't be more happier with the car and the service provided. Truman De la Cruz is definitely the guy to look for at this dealership.