Coggin Nissan at the Avenues Reviews

Always a Pleasure to Work with these guys, especially Bill Mooney

Worked with Cristo , Brenden and Luke. Nice young men. Actually sold a car to them. But I know now where my wife and I will go to purchase our next vehicle.

Very professional and courteous attitude. Prompt and ready to add additional work, time permitting. Work definitely met my expectations. My service adviser, Casey Hamlin, was prompt and directed the process quite smoothly.

Coggins Nissan is the best. My last 3 cars were brought at Coggins Nissan At The Avenue

The staff was very friendly and the service was very fast

Outstanding customer service, handled all of my service needs!

I purchased my 2017 Altima new last September and went in because of some spots on my leather. The people who helped me were not very helpful at all and not too polite either. If I m gonna buy a car from someone I expect everyone to be nice and understanding.

This past Friday (Halloween) was my 3rd visit to Coggin Nissan's Service Department since my husband and I moved to Florida back in March. Every member of the service department has a ready smile, kind word, and caring professionalism. Frank has been my hero since my initial visit and has always taken care to see that the service on my 2013 Rogue is top-notch. I'm usually there about an hour or so (depending on level of service) and I'm never bored since the dealership has a small recreation/cafe area where I can catch up on business with my wireless devices (my usual time-pass method), take in a movie while munching on popcorn, and/or chat with Coggin staff members while drinking a cup of freshly brewed coffee. Well worth coming by and getting to know the Coggin Nissan Service Team!!

I had the BEST experience at Coggin Nissan. They worked with my budget and were so friendly and professional! I would definitely go back!

Raquel Welsh was such great help! We enjoyed our experience with her while car shopping and was thankful for her help getting us into our new SUV!

We appreciated the fact that Will Cooper would go out of his way to bring us the 2017 Terrain Denali to our home. My husband and I really hate to drive in Jacksonville. I tried out the Denali and we bought it last night. Normally buying a car is as stressful as dealing with an insurance company. You know you are being taken when you walk in the door. Will' s extra effort and honest approach was not pushy and made the purchase easy. Thanks from the both of us.

Rafael was amazing and took the time to show me every detail about the car. He helped connect my phone to the car and taught me about the radio and navigation system. I would not have felt as comfortable about driving home in a high tech car if he hadn't. Zen and Mike were also very helpful making sure I felt I got the most bang for my buck and all staff were helpful and not pushy. I felt they were more than willing to negotiate a good deal for both of us. I loved the free soda fountain, popcorn and movie theater while waiting. Very nice touch. I will be willing to drive the distance for service now!

I was in the market to purchase a new SUV and wanted to see a Pathfinder and test drive it. Salesman doesn't bother to bring key so I can look inside/test drive. When he returns with key and I request to test drive the vehicle he suggest we wait until my husband is present. I then said I was the one making the purchasing decision which had no effect on my access to test drive the vehicle. I then attempted to get a better picture of the actual purchase price of the vehicle because it is not anywhere near what they are advertising online if you're intending on paying them in cash or securing financing elsewhere. He was unwilling to provide any pricing information for those conditions. I then asked another sales person who actually had the audacity to say to me that this isn't like buying cereal in the grocery store.

I'd like to point out that I purchased a new vehicle from another dealership the very next day. My suggestion would be that Coggin Nissan does a little bit of training for their misogynistic salespeople. I would never recommend this dealership to any women unless you're prepared to contend with the sort of attitude in advance.

I hesitated to leave a full review because I thought I was an isolated incident but I have spoken with another woman who had a very similar situation so I feel compelled to let others know.

Good dealership, takes care of customers. I dont normally use a dealer for services but since I have been coming here I have been nothing but happy everytime. Frank is my man at service. Takes great care of everything and Kristin is great at communicating with you about any items of concern. Also the parts team is great. Jason makes it so that buying OEM isnt a horrible idea!

Dealing with Coggin Nissan has been a very good experience.
My salesman Charlie was very helpful and informative.
He took his time and found the best vehicles to suit both myself and my wifes needs in the price ranges we needed to be in.
Great vehicles for a great price.
Highly recommend them to anyone looking for a new vehicle.

Every time I need my Infiniti to be serviced I go and see Bill who is my service advisor these people deliver the best customer service that money can buy

Went in for a SCHEDULED oil change that took two hours! When I got the paperwork I noticed they had put in the wrong oil. When I asked about it I was told not worry about it, that what they put in was better. I contacted Nissan and was told in writing that Coggin had put the wrong oil in and to file a concern with their consumer affairs. This was a worthless waste of time as all the girl did was contact the dealer and then she tells me that the dealer said the incorrect was fine. She had no explanation as to why Nissan said is was incorrect and told me I needed to contact dealer for written verification that they were correct. Later I got a call from my salesman asking about my truck. I told him my concern and that all I wanted was something in writing indicating that the oil was ok. He said he would handle it. As of ten days later I am still waiting. Probably will never buy a Nissan again, and if so, certainly not from a dealership that can't even handle a simple oil change.

Service team surpassed the initial expectation of being at the dealership for about 4 hours and completed the repair in under 90 minutes and I was off and on my way to work! Excellent service!!

I did not not intend to get a car and I know that I was difficult to work with due to my demands,somehow they found a way.
This is my third car from this dealership.

Just came in for a recall part. Service was quick ok on finishing up

Absolutely the best dealership I have ever had the pleasure to deal with in my life.

Took our Infinity in for an oil change. Nissan at the Avenues is always professional, courteous and fast getting it done. I would recommend them for Service on your vechicle.

Went for oil change and tire rotation everything went well.

Just wanted to post a shout out to a Caleb and Chris for working with me to find the exact vehicle I wanted and making the negotiation process straightforward and transparent. You are a great team and I appreciate your time and your help!

Mansel did an excellent job helping us finfd the right car and truck. He worked with us to get the right price and ensuring all of my expectations were exceeded. We were in the market for 2 vehicles and purchsed a new new truck for myself and a used car for my son from Mansel. Very happy!

I was interested in the Nissan pull ahead program, so I contacted this dealership after pricing a car out through my employee discount site. When I came in I told him I was looking at either a truck or a Maxima, and the salesman really pushed the Maxima on me, but the pricing was nowhere near what my VPP pricing plan had quoted. I tried following up with them regarding the price, but they didn't follow back up with me and can't really seem to come down to a reasonable level of pricing.

When they ran financing numbers for me, they did the typical "make you wait for 30min per negotiation", however my VPP isn't really suppose to be negotiated.. it's suppose to be a set price. I feel like the dealership wasn't being straight forward with me, as the price was way off from what my VPP offered.

I've had a bad experience with 2 completely separate Nissan dealerships, but those were mainly after the sale. The dealership in St. Augustine gave me a way better sales experience when I bought my second Nissan through them.

My service was absolutely excellent with Bill in service. He always makes sure things are done in an efficient and timely manner. It is extremely likely that I will come back to get my service done here again and ask for Bill

Bill is great. Always remembers me and my husband. Professional and reliable service. He never pushes unnecessary vehicle needs.

best Service and oil change in town , recently I worked with Raymond S and he did a great job.

Usually had raymond as my service provider. But casey provided me with excellent service. I had a phenomenal experience.

Very courteous and friendly staff especially Richard in the service department!!! I was having an Awful day being that I was broke down right next to Nissan at Cassat, after them telling me there was nothing that they could do to help me... I called Nissan at the Avenues and Richard saved the day!!! I made there at 1:45 and was walking out with a battery at 3 o'clock!!! I would drive all the way to the Southside Avenues anyday great service and good popcorn!!!

Friendly Staff, Not pushy. Reasonably priced Service.

As soon as the Sales rep knew that we were not ready to make a purchase that day, but were still interested to test drive the vehicles we had been looking at, he brought his manager out who then advised that they were too busy to set us up on a test drive and if we could make an appt. and come back during the week. Mind you, there were several other sales personnel standing around with hands in their pockets.
1- I don't care if you're too busy. As a customer I am there to look, test out, and possibly make a purchase. Whether I make one that day or not, shouldn't matter! You're not always going to make a sale but should always make then effort.
2-As a dealership, you are to assist your customers with figuring out what will best suit their needs/wants. I would think you would want to get your customers in the vehicles because that is really when you are going to make your sale. Instead we were basically "politely" escorted out.
Regardless if I was ready to make a purchase that day or not, the effort should always be there!!! I promise I will always come back to who treats me the best, and never again step foot in the place that treats me less than good!

Raquel Welsh was an amazing salesperson. She was thorough in explaining the features of each vehicle as she helped me select the right car. She was helpful in spite of not being the person attached to my appointment. When my appointed sales person was not available she stepped in and was courteous and professional. Rafael Elvira was great with programming my car for me. They were a great team together! Awesome job! #happycustomer

They did their best to take car of me while my truck was broken down.

They kept me informed during the maintenance of my car. When I picked up my car they explained the service performed.

Customer Service is great! They have a killer snack bar. They have Wi-Fi that actually works.

I've never had a better car buying experience. My sales rep, John Floyd, and the whole team were the best.

I took my Sentra in to get serviced and Bill Mooney was just the best. Great attitude and took excellent care of me and my vehicle. In the waiting area they have a movie theater area along with video games and free drinks. I won't go any where else to service my vehicle ever again.

An okay dealership which I only go to for service

Once had to wait almost 3 hours to get an oil change done despite making an appointment early in the morning which is ridiculous

Bill is a great, choose him as your service advisor .. friendly guy and easy to talk to unlike some others

Had a very good experience there this afternoon, definitely got a great deal and customer service, Eric Butler was my sales advisor and definitely helped me get the best for my trade and financial numbers! Do recommend!

Thanks to Mrs. DeRosa in service dep. and a special thanks to Zachary Jared in sales dep. Excellent experience to work with Zach on my new 2017.5 Nissan Rogue SV. He did not behaved as a sale rep. He was more like a friend of mine, helping me and looking out for me to buy the car I wanted, how I wanted, when I wanted, and pretty much how much I wanted. That was amazing. Thanks Zach. I wanted you to be recognized for the outstanding job that you do.
Mrs. DeRosa also like Zach an outstanding costumer service from service dep. Soon I am going back to service my new vehicle and I know as always she will do a excellent job.
Thank you team Nissanattheavenues you have earned my respect and my business.
You have a gotten a loyal customer.
Thank you Mrs. DeRosa.
Thank you ZACH.

Fantastic service! I brought in my 09 Nissan Versa, with what seemed like transmission issues. They diagnosed it and confirmed the transmission issues within 48 hours, and had the car back to me within the week! Fantastic service from Ray and Nissan.

As always had a great experience at Coggin. They were very quick and efficient with their work and finding out what was wrong with my Armada. That is why they are the only Nissan dealership I will go to in Jacksonville.

Great car buying experience. Our sales rep gave us excellent service and did everything he could to make sure we got the best deal possible.

Michael Patrick was a wonderful salesman, however, the finance manager was absolutely horrible. No personality and had the worst customer service! If you pay cash for a vehicle, do not go here! They put you to the side like you don t matter. If you don t finance a vehicle and they can t make money off of you, you re worth nothing to them. I would not recommend this dealership. Waited over 3 hours to pay cash for a vehicle, and still had to come back the next day. Not a very good experience at all!

Excellent Service Dept. They have a very comfortable waiting area.

My wife got a flat tire on her Honda. Called a few places including Honda dealer. No one could get her in right away. She called Coggin Nissan and they said come in know we will help. They fixed the tire put the spare back with all its tools check air pressure in every tire. When she went to pick it up they said on the house. Amazing. Big shout out to Bill the service guy.
Thanks for the timely and great work.

I bring my car to check the automatic transmission and they fixed for free... Free

Dishonest Sales/Finance Manager. Be aware they charge an additional fees for their "Appearance Package" which is simple a dealer markup. Its supposedly installed on all their new cars. I believe they said the Altimas was $1,995 for tints, nitrogen filled tires and wheel locks. In addition, I Brought in a quote from Jenkins Nissan and was told their prices are way too low and its not going to be honored when you show up. WELL I just left Jenkins with the quote provided no gimmicks. I got my 0.0 APR with my 6,000 in rebates. NO DEALER MARKUP A.K.A - "Appearance Package". Couldn't be happier. Glad i walked out when I had the chance. SHOUT OUT TO JENKINS NISSAN!

Kyle was great, I love my new car!! Hands down best experience at a car dealership from start to finish! Definitely recommend Kyle and Coggin Nissan at the Avenues

I have worked with Coggin Nissan/Casey a few times and usually my experience is good. It always takes a long time, even if I have an appointment, but one time they did comp my entire oil change because of the wait.

This time, I arrived on time for my appointment and my car sat there for 45 min before being looked at. All I needed to know was if my key could be reprogrammed. Part of my beef is with Nissan in general that my 4 year old car key will not handle an updated program, but to find this out after waiting almost two hours was extremely frustrating. A new key is $400 and I am not inclined to take my business back to Coggin Nissan.

Bought my First Nissan here about 8-9 years ago and had an amazing experience... Bought my most recent one last x-mas and it has been the worst car buying experience I have even heard of... First. The finance "specialist" screwed up and sent Wells Fargo Dealer services AND another Credit union my loan and both tried to collect payment from me essentially double charging me and both of them telling me they were the leanholder... Second. with my first vehicle I bought their Nissan Prepaid Maintenance plan and loved it and told the financial specialist that I wanted the same plan I had before that covered all maintenance for 5 years. He assured me that literally everything would be covered at any Nissan dealer just like before and charged me nearly $5000 for the coverage... However when I took the car in for service recently the Nissan dealer in my home town informs me that the plan I was sold covers only Oil Changes... Got in touch with someone in finance and thus far they are being helpful... Will update my review as needed... *UPDATE ... so their solution was to take my car in trade and put me in a brand new 2017 with the correct maintenance plan... at an added cost to me of only... $15,000... They were really proud that my monthly out of pocket wouldn't change much if I immediately put down $2,000... They basically assumed I couldn't do math and only mentioned the total cost after I asked them, they tried to sell me on the idea based on monthly payment alone... Sneaky and underhanded... At least he was polite. That's worth one star IMO. Nissan has surely gone downhill since 2010... Will never again buy a Nissan

Service department man to see is Frank!!! He is the absolute best. Paula is awesome and so are the rest of their team!!

This is my 3 car that I have bought from this deaership and Rafael Elvira was beyond amazing. Rafael gave amazing service in his product knowledge was fantastic. Also we have two small boys that are beyond a handful and he did a great job with helping us trying to wringle them in. I will make sure to recommend my friends and family to this dealership because of Rafael.

Raymond service advisor is always awesome and helpful. This location provides unlimited popcorn, soda, and coffee. **the bonus is the awesome movie theater while waiting for your vehicle to be serviced. If you have children... they have a small game room to keep them entertained. LOVE THIS LOCATION!!

Like usual Bill Moody in service delivers first class service. Appointment was made in advance and taken care of on time and done right. Even asked if I had time for a car wash! We ve been fans of Coggins Nissan for 12 years and several Nissan models.

In my situation, purchasing a car was a definite necessity but wasn't something I could commit to immediately. Jeremy Criscione took an interest in working with me but avoided being pushy understanding my situation and that really helped in my car buying experience. When I was ready to move forward I was stunned by how quickly the process went and completely appreciate their preparation and commitment to ensuring their customer experience is excellence.

I don't normally comment or provide reviews but I feel strongly that Jeremy and Coggin Nissan are great to work with.

Great place and great service. I was looking for lease and my sales person Raquel Welsh was very helpful to make decision. I really appreciate that.Also I want to thank Bryan for his nice overview about the financing options. Thank you Team Coggin.

In January of 2018, I bought A 2013 Jeep Wrangler from this dealership. Within 2 days of buying it I had a check engine light come on. Fortunately, Coggin repaired the issue that time. Less than a couple of months later, my check engine light came on again. They instructed me to find a Jeep dealership to take it to and that the warranty I purchased would cover the cost. The warranty did not and I paid more than $500 out of pocket for this repair. Now June 2018, my check engine light has come on 2 more times. I decided this time to go back to the dealership and try talking with someone, as I feel I should not be paying for repairs that started on day two of ownership, and talked with Nate Clemons, who I believe is a sales manager. His answer to my concerns about buying a vehicle with issues was, there s nothing he could do . Instead having the least bit of concern and at the very least reading the code for the check engine error or possibly offering me options which would ve made me feel better about spending my OWN money on repairing this vehicle that I JUST SPENT $25000 on, he responds with an attitude of it s not his problem.
My experience at Coggin Nissan at the Avenues was the worst car buying experience I have EVER had. Never again will I buy from this dealership! I m disappointed in the customer service and will highly discourage EVERYONE else that I come in contact with NOT to buy from this dealership as well!

Great Customer Service! Professional and courteous!

We rented a Quest for a road trip and the experience was exceptional! Faye in rentals went above and beyond our expectations!

Worked on my car and no issues. Happy with their service.

I am very satisfied with the customer service that take good care for both my Nissan vehicles!
Good prices and excellent customer service!
Casey thank you so much for your work engagement!
Thank you Coggin Nissan at the Avenues.

Richard, service consultant was so friendly and professional. Although the dealership was packed, I got my car service recall and oil change within an hour.

The service provided by Ray Sarmiento was top notch as always. I would highly recommend using him as a service advisor. He's always courteous and honest.

Bill Mooney in the service dept. always provides service well above the standard level. The "welcome back George" greeting is much appreciated as I know that all my car requires would be looked after, which I rely on.Always a Happy "homecoming" after having purchased and serviced at "the Avenues" two Muranos over last 10 years.
Thank you Bill, happy Holidays, George Vondracek

My experienceis today, March 14th at Coggin Nissan at The Avenues was excellent my sales rep your mr. Raymond was excellent I was satisfied with everything that was done. thank you he scores a 10 in my book.

Rafael was very professional and gave us the best deal (which is why we purchased from Coggin Nissan). Super nice guy and super nice deal!

I came to this Nissan because the staff at the Nissan on Atlantic Blvd were rude and unprofessional. The same goes for this Nissan at the Avenues as well. I guess this is how Coggin does business, regardless of what dealership you go to.

Horrible experience trying to fix squeaking brakes. Service manager not helpful. Very disappointed in this service department.

Great place and very nice when everything is smooth and easy. Making an appointment often difficult when there is something out of routine. Had Murano in for free routine servicing and Nissan recall .Worked on car for 2 hours and threw in a few extras e.g. wheel alignment (300+); no complaint from me. They didn't want to do recall because they could not give me a loaner car (as promised for a long service) for the 4 hrs. They asked that I come another time when they could give me a loner. I was ok with this.....Next call for service was ridiculous. They are very busy and service availabilities are limited (at least when I call). Got an appt, but got a real run around about a loaner. I'm told "first come first serve", can't guarantee a loner car. This was repeated to me several times in round about ways. Eventually told she would transfer me to service. I waited and waited and then they disconnected me. I'm done.

Reuben, Zen, and Mike did a great job in completing my car trade and purchase of a new Rogue Sport XL. The car features, pricing, and financing were all explained in detail and without any pressure whatsoever.

Awesome experience!!! I did some preliminary emaiL work prior to visiting the dealership, but was able to test drive the vehicle, sign paperwork and out of there in two hours!! Great experience, Charlie and Juan were great!!!

Automated appointment scheduling failed, so I had to reschedule once I arrived. Was told I would have the front floorboards vacuumed, only one side was done. Do better, Coggin.

The finance department did not do what I was told they were going to do and did not explain to me why they didn t.

I bought my car with John Floyd. Everything was done with ease. No problems.

For the second time my tire went flat after visiting the service department. My tire pressure light went on as I was driving away from the dealer. When I called they said it would be 3 hours to look at it and that it could have happened after I left their parking lot. There is no way air would have leaked that quickly from the tire if it had not happened while they were rotating the tires. The car had been sitting in their lot for 4 hours because I was at work. I won t use their service department again.

I got in and out very quickly and was taking care of very nicely.