Coggin Nissan at the Avenues Review

Bill took care of me, as always. Thanks so much for the job well done!

Service was excellent. Mike came out and met me at my car. He took great care of me and my car. Thanks.

Richard at service poses a great customer service skills. He was polite and very professional. I use to hate going there to see grumpy faces but he made my day. Thanks Richard for your help.

I looked on-line (Sept 19) at various sites and found a 2014 Chry 300 with 13K miles on the lot. I spoke with Brian (internet Dealer) and he answered all the questions that I had about this car. I found out it was a rental and no bad history. I also check online at Carfax and confirmed this. I stopped at the dealers Saturday and was able to test drive the car (alone) and found the car to be everything I was told. I decided to purchase the car on Sunday and sent Brian a text message. He and a Manager were at the local NFL football game. Brian took the time to text back and forth, we soon arrived at a price (GREAT PRICE!!). I arrived at Coggin Monday to sign paperwork and make a deposit while I waited for my bank to transfer money a few days later. Brian was able to give me the car (as a loaner) until my money arrived. EVERYTHING Brian did was straight up and no wheeling and dealing. My wife will be looking for a car in around a year and this will be the first place we come to and deal with Brian again..

Mr. Casey H. Is such a positive, caring, and attentative Service Advisor. He is THE person to deal with at Coggin Nissan.....yesssss!!

COGGIN AT THE AVENUES - THE BEST CAR DEALERSHIP AND SERVICE

MAINTENANCE YOUR CAR WILL EVER EXPERIENCE - TRY THEM TODAY!

I have bought two new cars here and traded in one Nissan. I was able to work with Lou in my latest buy and he was absolutely wonderful. He listened to exactly what I wanted. He brought out the car I wanted to see and went on a test drive with me. He pointed out the various updated features in the car and was patient with me. He was wonderful while filling out the paperwork and waiting for the finance person to get to me. He made the car buying experience stress free. I feel lucky that I was able to get Lou because he is great!! I would definitely recommend Coggin Nissan at the avenues and I would absolutely suggest going to Lou for your car buying needs. He is wonderful!! He is a wonderful person to talk to during the process and truly makes it an experience to come back for. Thank you so much Lou!!!

I would recommend Coggin Nissan of the Avenues for several reasons:
1. Great selection of 2013 autos
2. Great variety of autos and options
3. Weekend hours including Sunday (when I leased my Altima)
4. Worked with me on my trade in and the lease agreement.
5. Last but not least, great sales guy - Luis Ibarra and Christine in Finance

Just that services were pretty slow at least in my case

I took my Altima in for an oil change and tire rotation and Cory Maxwell was my service advisor who wrote my order up and got me in the service department in no time at all. He told me he will try and get the work done as soon as possible and he did. Another great job done by Cory and the Nissan at the Avenues team. Keep the good work up.

Staff was helpful and friendly. Also a big plus to get a synthetic oil change and factory filter for under $50. Used to do this myself and paid more in money and time. Win! Thanks Coggin Nissan Avenues!

Always great service, nice people and I love their service reports you receive on your phone without being pushed into other services.

I purchased a vehicle from this dealership and they were great prior to signing. After signing was another story. Within 24 hours, I was unhappy with my purchase. The car was too small for my family and there was not any power windows or locks. I called the next day and said that I wished to bring the car back and purchase another off of their lot, but was told that I would have to wait until Monday for any assistance. When Monday arrived, I was told that nothing could be done for me. I feel that the saleperson could have better qualified me to make sure that they were putting me in a car that best fit my needs. My advice, stay away. Go to a place like Carmax that has a 5 day satisfaction guarantee.

Yailet M.

In my experience with the service dept. they are all about customer service. I had a Dr.'s appt. later that day & they were willing to take me to it if my car wasn't ready, which almost happened. But at the last minute they finished up with my car. I still made my appt. and they fixed the problem. Thank you Service Dept. I worked with Ruben.

we went on 11/30 and were helped by Luke, who went above and beyond what we expected, to help us purchase the car that was right for us at a price we can afford. we have nothing but great things to say about him and the rest of the staff at coggin nissan. absolutely fantastic.

My experience is always great, it's the reason why all 3 of our family's Nissans get serviced there. My daughter drives hers all the way from Tallahassee for her routine services.

I totally recommend Coggin Nissan at the Avenues!! If you're going and looking for serious business Vlad Voloshin is the man. He hooked us up with a beautiful new 2017 Nissan and gave us a killer deal. He is very professional, funny, and a pleasure to work with. Such a relief after visiting multiple dealers today who were terrible. Thanks Vladimir!!!!

I brought my 2012 Murano in for a oil & filter change yesterday and checked in with Jai Beasley. Jai was both freindly, and professional. I asked Jai if they were backed up and he said that it wasn't too bad and would have the work done as well as a compeimentary car wash, plus a complementary change of wiper blades in about an hour and a half. I told him to go ahead and do the service. I sat in a comfortable chair in the lounge area and read the paper and a couple of magazine articles before Jai came to inform me that my Murano"s service was done. Everything was clean, new wiper blades installed, and oil, & filter changed for a little over $23. and in less time than was expected. Good job! Paul Langley

Excellent service - as usual - through my service advisor, Bill Nooney. He goes above and beyond to see that any concerns I have are met and will gladly answer any question. He makes me feel I'm important to he Coggin dealership. Never has he advised any repairs that weren't necessary on my SUVs. Bill is an asset to this dealership.
Robin F Waddell

I called them and told them I lost my key. I wanted to know how much it would cost for a replacement key. The service women put me hold, and came back and said the fob was $180 and the key was $18. I towed my car to the dealership, and when I came into the dealership I was then informed there was also a "programming fee" that was add an additional $140 to the total. It was a typical bait and switch from a dealership.

Raquel Welsh was the easiest, best sales person I have ever met. A+++++

Disappointed. Bottom line. I made a deal and shook hands with Jeremy (salesman) for $5000 out the door including tax, tag, and title. He hedged a bit on the tag and title. He identified a couple of variables he couldn't be absolutely certain about that could mess up keeping things under $5000. I asked if we were talking less than $100 - and he said yes. I said fair enough.

When everything came in, Coggin is holding my tag and registration and saying I owe $275.

I asked the manager about it when I went into pick up the tag. They did a little asking but came back saying they couldn't do anything for me. They didn't even ask how they could help make it right. They didn't even ask if the car was still running well.

The car is fine, but I am left feeling lied to and let down. But no problem. Next time I will go elsewhere for me transportation needs and I would encourage you to do the same.

Professional and courteus service. Waiting area was nice and clean. We had coupon for a different location and they honored the coupon with no pushback at all.

The tech was fine but I made an appointment for an oil change early so I wouldn t have to wait so long but it didn t work. My appt was at 9:20 and didn t get my car until a little after 11:30. I don t understand what the purpose of setting one if you still have to wait so long. I wouldn t go back but i have free oil changes so unfortunately I m stuck.

My wife and I had such a great experience here. Our sales rep was Charli Robledo. He didn t pressure us into anything. He was very knowledgeable about the car that purchased.

Went in for an appointment to have my vehicle serviced, was told of a large fee(that was never disclosed when making the appointment) for diagnostics which I ve never had to pay at another Nissan service center due to the additional bumper to bumper coverage I purchased along with the vehicle. Service reps outside give the sense of rushing and radiate the I don t want to be here attitude. I can t speak for all but the individual I dealt with seemed very condescending and would not give a straight answer to any question just simply restate his point and leave it at that. Will absolutely not be returning here for any reason in the future, highly recommend looking elsewhere, at least for the service end.

I'm really enjoying my car buying experience this time out. The sales personnel are not pushing me into any sales i don't want and helping me fully with the vehicle that i chose.

Bill was great. Got me right on the shuttle and made sure I was picked up on time after work. Car was washed and ready to go when I arrived.

I had to get brakes and Casey did a wonderful job at helping me. Casey always makes us feel at home. I enjoy working with him.

buying a car at coggin at the avenues was a much better experience than i anticipated. salesman lou ibarra was easy to work with and helped us pick the new altima that was right for us. i am extremely pleased with the car and all the options that came with it and the price was well within the range i expected to pay.

I wasn't looking to trade in my 2011 Nissan Maxima on 4/23 but I must say that the experience I had working with Vladimir Voloshin sure made the decision easy as I have never had the experience in working with such a GREAT salesman in buying a car in all my years of driving. Vladimir was so honest, caring and he did not harass me to purchase a new car. Vladimir was so through in everything he did during the sale of my new 2016 Nissan Altima to the littlest detail that I was blown away. I never had a salesman be so through. Vladimir also follows up with EVERYTHING he says...he is AWESOME!! I highly recommend Vladimir Voloshin to everyone I know. I am so happy to have made the decision to trade my 2011 in on a new 2016 and the opportunity of working with Vladimir and the friendship.

Bonnie Sales
(very happy customer)

I have enjoyed my car service here so far. Out of all the other nissan locations, the employees here are very courteous, they have a small movie theater, there is pop corn and drinks, and they are typically on your side and give you the truth. They never force anything on you and you have full choices available. For example my tires needed changing and they offered to match anyone's price with life time rotation and balance as well as road hazard warranty. I've had only good experiences here so far the two years I've been going.

Rich put me in an great vehicle that was in our price range! He was also extremely personable and courteous. There were also lovely refeshments while we waited to speak with the financing team.

Bought a 2004 Mercedes sl500 used from them they were not honest, told me nothing was wrong with the car. When I got it delivered found out this car had problems and they were trying to hide it. After 3000 in repairs with ABC system batteries that they told me were good, I was financially heavy in the car at this point. Even a tech at a oil lube shop could tell there was a issue with batteries. As far as buying used car from them I would never, they are snakes trying to sell used cars with wire and duct tape. I repeat but from anyone else but them.

this is the best experience I ever had at a dealership. Though I am moving away from Nissan to another make I will always choose this dealership to service my vehicles

Thank you so much, Kyle Smith for your help in buying our new family SUV. We love our Pathfinder and could not have had a better experience! You were so helpful and made the process much easier.

The complete experience was the quintessential essence of perfection when it comes to the saying of service with a .

Just traded my car for a Nissan Rogue and I had a great experience. Jeverson Schweigrt helped us out and was polite and very helpful throughout the whole process.

As usual service very good, advisor, Ray S. attentive to my needs and vehicle issues, comfortable waiting room. Will be back.

Bill Mooney is a great service advisor keeps me coming back

Just purchased my first new car in over 10 years from this dealership. I was made to feel welcome and never once was I pressured. Thank you for the wonderful service

I had a recall on my versa and ontop of that, my car was hesitant to start today so I called them and they got me an appointment immediately! They have popcorn and soda and a movie going to keep you occupied while they service your car. I was in and out within like two hours which was surprising for a busy Saturday. Most importantly after they did the repairs, they were realistic and honest what needed to be fixed and when. Normally at other places, you feel like they re after your money but I didn t get that vibe at all here. Bill is especially awesome!! Highly recommend this location!

My name is Charles Darden and I recently had more car trouble so I've been researching where to buy a car. I went to one dealership and was going to make a purchase but the owner of the business I felt was kind of rude so I left I then kept looking and looking and came across a vehicle I liked and spoke with Rafael at Nissan on Phillip's hwy who I felt was very passionate about explaining everything in full detail to me which led me not to go to my other vehicle appointment so I would like to say thank you Rafael
For you charismatic service your awesome!

UPDATE: Another great service appointment at Coggin Nissan of the Avenues on 8/18/2017.. Richard Smith took care of everything and got me out of there quickly so I could get back to work. Great service and great atmosphere at Coggin Nissan of the Avenues.

Special thanks to Robert Daigle and Bobby in the Service Department for going out of their way to resolve an issue with my Nissan Sentra despite being absolutely SLAMMED with customers. I had an issue with my shifter and had plans to drive up to Georgia today. Despite being completely slammed, Robert and Bobby went out of their way to take a look at the shifter, make some adjustments, confirm I was safe to make my trip and offer legitimate recommendations for a permanent solution. Both Robert and Bobby rightfully could have told me to "take a number" and wait for a few hours, but they didn't. This was quite possibly the most positive interaction I've ever had in ANY department at ANY dealership. I look forward to coming back and exploring new vehicle options. Well done, Coggin Nissan.

Bill does a fantastic job!! I bought my car from Nissan in Orange Park. They are horrible. I've had issues with my car since I bought it in 2014. I was at the point where I wanted to trade it in and get rid of it. I called the dealership and complained and even placed a complaint to Nissan about the Orange Park location. I saw online the good reviews Bill got from the Avenues so I decided to give him a chance. He is fantastic. He has been so helpful. Great employee!!

Esmond was great! Not only did he help us get a wonderful car, but he also took the time to show and explain all the details about our brand new Camery and our warranty. The staff here is tremendous and I've already recommended them to family members and friends.

Luke Hollander did a great job on helping us find a nice car he was very helpful and respectful I would absolutely recommend him to anyone looking to find a nice used or new car

Always excellent service thanks to Bill ! He always provides excellent customer service no matter how his day is going!!!! Thanks Bill

Your average dealership, good service, friendly staff

Jason was the best sales person I have ever had when I bought a car. I have told 4 people about it in the last week.

I had to get my car towed because of a faulty transmission. It was still under warranty, but I was worried the dealership would find any way it could to wiggle out of the warranty. Instead, I got incredible customer service (led by Shaun) and they completely rebuilt my transmission at no charge. I had no previous experience with Coggin Nissan, but they really impressed me. After a long, tiring year with some personal tragedy that they couldn't have known about, this was truly a bright spot for me to know there's honest, hard-working people in the auto industry... and my car is running like new again!

This was the best car buying experience I have ever had. Charlie and Patrick are great and I would recommend them to anyone.

They were professional and helped us get what we wanted!

If you're looking for a new or used car I highly recommend you visit Coggin Nissan at the Avenues. I bought my first car there today and will definitely be back. The atmosphere was relaxed and no pressure and they had a good selection of quality used cars which is what I was looking for. I was lucky to have salesman Jason Smith help me find a great car and get through the entire process. I appreciated his genuine attitude in helping me find the right vehicle for the right price. The rest of the staff were all friendly and helpful and the whole vibe of the dealership is inviting. Check it out if you need a new ride!

Both my purchase experience and my service experience have been excellent! Really appreciate the quality customer service.

Nothing to improve on. The staff was fantastic as always. Clean and neat facility to wait in

I have a 2013 Sentra that I did not purchase at Coggin but wish I had. Whenever I take my vehicle in they are friendly and professional. They provide free coffee and soda, even a small movie theater !! Everything for comfort while waiting. They give periodic updates on the status of your vehicle during the waiting time so you never wonder if they forgot about you. They washed and vacuumed my car too. I don't believe there is a better place to bring your car for service. Bill is wonderful and I'm thankful for his knowledge and helping me when I know nothing about cars.

Our sales representative was absolutely the very best. An awesome experience from the start through to final purchase and drive away. We spent multiple meetings with Rafael to ensure my wife and I were completely satisfied with all the answers and car systems and options. A difficult decision to make between the Rouge and the Morano. Rafael understood the needs of a customer who looks at the details and does comparison shopping evaluating the competition (Toyota and Honda) Look forward to doing it again with Rafael

Had a wonderful experience thanks to Frank. He mad sure that my oil and filter changed along with tires rotated. Had my car washed and vacuumed all within an hour and 30 min and that included getting pen stripes down the side of my car. They were very thorough and Frank made sure of it! Thanks Nissan at the Avenues and thanks Frank Hall, Senior Service Advisor for everything!

I purchased my car from this dealer. The first service I had the workers didn't secure the parts involving the oil change and my car leaked oil all over drive way. Skeet the manager said he would send someone to clean my driveway and never did ! Then I brought my car in under warranty to fix 2 problems, they refused to give me a loaner car, kept my car 5 hours while I wait and didn't fix either problem ! This dealer is useless! I dealt with passive aggressive Raymond, who I would not recommend, unless you like that kind of behavior. Gave the dealer a 1 on scale of 10 and never got a call from Skeet (manager) ! Don't buy a car or visit this dealer unless you like a headache!!!

Bought my car there in 2010 along with the extended service plan. Every single encounter with the service department has been excellent. They are knowledgeable, helpful, very customer oriented.

Didn't like it much, not a very good collection of cars.

We had a very positive experience with Coggin Nissan at the Avenues. The sales person Luis was not pushy and worked hard to get us the best deal on Nissan Rouge, not compromising on our interest. The finance person, George was very honest in explaining the lease process and not even once try to push/sell any additional warranty/servicing packages. Following the protocol he described everything and the let us decided if we wanted to purchase any extra coverage. Other sales personnel involved; Brenden and Zen were helping as well. We would like to thank everyone for a an excellent experience.

Monika and Vin

Love the online tools and the communication. Richard did a hell of a job

Great Place to get a new car. Staff very helpful and willing to work with you.

Home of the 60000 go bad transmission company. This dealership and Nissan has products that are defective and they won't stand by there product. Be advised as soon as your warranty goes out right at 60000 your transmission also goes and they don't care won't do anything about it even when there's bad reviews and a class action law suit in California over the same transmission problem. The company should be helpful and helping to make this right and they are not. Save yourself time and money go buy a reliable car somewhere else where the transmission won't go bad at such a low mileage.

A great experience with this dealership, David and Rafael were great! Great service, good coffee and clean bathrooms!

Everything from start to finish was great! Loved it! I did go to the orange park location a few months prior & let me tell you.. it wasn t that great. This location definitely made up for what they lacked. Keep doing what you do! From repair to sales.. they were all great! Thanks Richard for taking care of us!

I purchased a 2015 Honda Civic from Coggin Nissan at the Avenues and had a great experience as a first-time car buyer. Zach M and Zach J were very helpful and patient with me and took the time to help me weigh my options. As a young female I always get nervous when I deal with car-related businesses, but these guys made me feel very at ease. At the end of the day, we were able to negotiate a great deal and I walked away a very happy car owner! I would definitely recommend!

I had my car towed into Nissan because it would not accelerate but it would go in reverse. Within 7 days Richard and his team of technicians diagnosed the issue as a failure within my transmission, blessed me with the news of it being covered under warranty, and ordered/installed the part. Richard was in constant communication with me and made this process so painless and easy.

Excellent buying experience at Coggin Nissan at the Avenues. Exceeded my expectations

Slow. Slow. Slow. Usually over an hour to get a oil change. 15 min anywhere else. Website is terrible for scheduling. Had a headlight out on a Kick. They want $1,005 to replace a headlight. Said the entire unit had to be replaced. Looked up the unit cost at Nissan $385. So Coggin wants $620 to put it in. Will be moving onto another carmaker.

They did come back a couple days later and made good on the repair. Thank you for that.

BOUGHT A MERCEDES SL FOR THEM. BE VERY CAREFUL BUYING A USED CAR FROM THEM VERY DISAPPOINTING.

Poor weekend service...I will not do that again. All I could get its the weekend and we don't do that..Really!!

Service times for an oil change and tire rotation are absolutely horrible. There is no reason it should take over 2 hours to perform two basic services on a vehicle. Every one of the three beverages I tried to get from the fountain machine were out. At that point I stopped trying to find a working flavor.

Update: I m currently sitting in the waiting area for another oil change and tire rotation. I made an appointment and arrived at 7:40am because that s when I was told I d be in and out the quickest. My vehicle was brought into the service bay at 8:00am. It s not been in the bay for two hours and I went up to the service desk to ask how much longer and was told it will be another 30-45 minutes. Three hours to complete two express services is absolutely ridiculous especially considering that according to the GMs response to my initial review is that quicker service times are a big focus of theirs, yet the same two services are taking an hour longer this time. I will be finding another Nissan service department for any maintenance and repairs in the future. I ve yet to have a quick, pleasant experience at the location.

Of 20+ regular service visits since purchasing this 2011 Altima 2.5SL (new) , ONLY 3 have not been at Coggin, which was because I was out of the area when service was due. Those three times those dealership's service was below par when compared to THE SERVICE at Coggin.
Early on I would answer Q1 "SURPASSED my expectations" but now, that is my expectation and I expect such to continue.

2 hours for an oil change and tire rotation seems excessive. However, if I am going to have to wait for that amount of time in the future I might as well bring my Nissan to the Atlantic blvd location since it's closer to my house.

Ernest is a fantastic salesman. I told him what I wanted and he gave me exactly everything. Couldn't be happier!

Very easy to do business with, excellent sales and staff.

Very quickly in decision . Told them what I wanted and they were easy to work with be with the No so good credit I have . Thank you again .

This was a wonderful experience. During the Quarantine, Charlie came to my house to let me test drive a Rogue Sport, then brought back a Rouge, which I purchased. Chris the Manager contacted me and we worked out a great price. Easiest car purchase of my life.

It was perfect. Charlie is a top notch guy. He's knowledgeable and easy to work with.

They gave me the best deal for the car I want with out me trying to haggle it down

Garrett made a complex and stressful situation go smoothly with my accident repair. He and the rest of the team were very clear and open with the process and were always available for questions. Hope to never need another body shop but if I do, I will be returning.

I bought a Pathfinder last night and I am extremely happy with my purchase. I must give 99% of the credit to Brian Martinez, Toni Brown and Jimmy. Toni communicated with me via email and answered any questions I had about the fiance aspect of the purchase and Brian Martinez was the Sales Associate that helped with the purchase. He sat with us first for about 30 minutes and asked what I wanted in the new vehicle. I had done a lot of research online and still had questions, which he answered everyone with an honest answer. When I inquired about a more expensive vehicle, he was honest in his answer and didn't steer to a more expensive purchase! We went for a test ride and again any questions I had were answered with 100% honesty. Jimmy Cowley had the actual fiance of the vehicle and did an excellent job. He laid out all the financing options and let us decided how to proceed. He gave us all the pros and cons and never tried to sells us on the "add ons"! Here is the kicker that will make me return, Brian, Toni, and Jimmy stayed late on a Friday Night to make sure I was 100% satisfied! I would highly recommend that if you are in the market for a Nissan go to Coggin at the Avenues and ask for Brian Martinez!!

Coggin Nissan @ the Avenues did an amazing job taking care of me. Keith was an AWESOME salesman that was very friendly, and surprisingly not pushy! On top of that he put me in a 2013 Honda Accord Sport, which fits me perfectly. Thank You!!

Try to welcoming customers who came in for the service. I ve been there twice and both times I had to go inside and greet myself and ask for help. People there were at the desk and do nothing till I ask for a help.

Thank you Corrie and and Jeff for all your assistance getting us in to our new vehicle. We would recommend to anyone to include Coggin Nissan at the Avenues when you are going around town and are thinking of getting a Nissan. I've been to all the Nissan dealerships in Jacksonville, in fact this was my third purchase, each at a different one and this one was the best experience yet.