My sales person, Raquel Welsh, went above and beyond the what I usually experience when buying a car. I really appreciate that. In fact, everyone I had contact with was helpful and nice. I don t know what anyone could have done better.
Great experience from beginning to end. Raquel did a wonderful job guiding me into what I wanted and could afford and not showing me things I couldnt. No hassle at all. We were basically in and out and had awesome service with each department we dealt with. A great first time car buying experience!!!
Bill Mooney in the service department is fantastic. Always provides top notch customer service. I am on my 3rd Nissan and have always been satisfied with the turn around time and fair pricing they provide.
Service advisor Bill Mooney has continuously provided excellent service and demonstrated product knowledge for years.
Great service! Great waiting area experience with popcorn and drinks and fast wifi! I felt like staying and working there more after my service was done! Great value for the money as well. They seem to care more about keeping customers happy than making the most money they can from you which I appreciate. We will be back for sure! Thanks Coggin Nissan!
I have my car serviced here and the staff is amazing
My family and I received exceptional service with Jason our salesman. He went above and beyond to help me get my car and was available anytime I had questions or concerns . If you re looking to purchase please stop by and see him you won t be disappointed.. Thanks Coggin Nissan.
I have bought two cars here. Atmosphere is laid back no high pressure sales.
They take care of everything I need each time I come in and do a great job with my car. I wouldn't take it anywhere else.
Amazing experience!!! I went with a friend to get her oil changed. Not only do they have an in door theatre with refreshments for their customers, they also wash your vehicle with no additional cost!
Great service and friendly sales consultants. Lou made the buying experience easy and hassle free! I d highly recommend them.
Nice experience at Coggin Nissan at the avenues. Initially inquired on line with a gentleman by the name of Brendon who was helpful. Arrived at the dealership and worked with Keith Branton. He was very laid back, easy going, and allowed my husband and I to talk over the vehicle. When it came to talking numbers the dealership was willing to hear our concerns. Overall wonderful experience!
Had a great experience!! Kyle Smith was my sales associate and he was awesome!! Didn't spend hours and hours at the dealership like the old days. I was in and out in a couple hours! Will def be back again!!
Casey you are THE BEST! Big shout to you and thank you for your help!
coggin goes out of there way to do what they can for customers
If you are looking to buy a Nissan this is the place to go. Rafael is super knowledgeable, thorough, and personable. The whole experience was great. Like other dealers would say. They "WOW"ed me.
Great. Natalie made sure my problem was taken care of in a prompt manner and also gave me a recommended service document to follow on.
HORRIBLE STAY AWAY-OR GET YOUR OWN Financing!
Yo yo scam! These car dealers & financing department is scum. I purchased a New Nissan Pathfinder on August 16th. We thought we were getting 72 months 1.9 % interest the financing guy o They once we got in the room said just sign this paper with a higher percent (3% for 75) and the lower should go through tomorrow. The same night I got my car my husband saw a truck he liked so we came back. He traded in his truck for a Certified Pre-Owned one. He worked out a deal and we thought everything was fine and dandy for both of us.
We called weeks later asking where is our financing info for our payments? For The Truck they really put and he's still going through hell. This is over 45 days after purchase.
Finance people leave, they move them around or they "left". You know how many finance people left in the last month? At least 10. No one has voice mails set up, they don't return your phone calls. The managers and GM are a joke (and don't return phone calls). We have to after 30 days of owning a vehicle, are told that we have to either pay more (a good amount more), find a lower priced vehicle or... Get the old vehicle. The GM made my husband a deal after 30 days he resigned paper work only to find out 2 weeks later that even though we were giving the financing company info we didn't have financing. They put us down on the paperwork as "putting down $4,000." Apparently the GM has now "left" and we have no idea how this is going to end for us getting our old vehicle back or if they will honor the original deal.
For my pathfinder I called 30 days after being told I had financing and they didn't send in all the paperwork. I had to beg them to give me the info (Numerous calls later) and less then 5 days before the 1st payment was due I finally got an account number it was incorrect but the bank was correct so I was able to make a payment with them.
Car dealers should not be allowed to, but of course they pull scams like this on a daily basis. Unless we're lawyers, how do you see the BS they put in their paperwork. Stay away or get your own financing first!
The service advisor Casey meet and went above all my expectations. I really appreciation his communication with this matter.
I always hate buying a new car but Keith Branton made the process easy. He knows his business. If you are looking for a new or used vehicle, Keith will help you in your decision process and work with you to get the best deal.
Service manager a Bill was condescending when I pointed out an error Casey had made the week before. I m college educated individual, not a moron!
I loved being able to trust my service tech in delivering the expected results during my most recent visit. Richard Smith went above and beyond to make sure I was in and out of the service area with all of my needs being met. He took the time to answer my questions and even explained what I bc I ll expect from my vehicle between now and my next service appointment. I would highly recommend requesting Richard Smith to anyone wanting honest, transparent, and exceptional service for all of their Nissan service needs!
Bill Mooney is a great help every time I bring my car in for service. He is super attentive to every detail and takes great care to make sure that I leave as a happy and satisfied customer.
If I could give this dealer ship no stars I would. This is the most disappointing and dishonest dealership amongst others in Jacksonville I've brought my business to. They will tell you anything which is expected but to just outright lie about a deal that was supposed to be closed on and let me drive off with a car is ridiculous. I've now learned about spot delivery. It's ridiculous. I came in with a trade they ended up putting me in a car that first they told me I couldn't afford just to turn around and give me a the same car. The payments were ridiculously high but I was willing to make them just to get out of my car. Then I drove off the lot Saturday night with their car leaving mines at the lot. I was supposed to come in Sunday close the deal and speak with finance, but when I came in I waited for about a hr just to tell me the banks were closed on Sunday and they were still waiting on a approval and that the finance man from that previous night (Saturday night) had made a mistake. And they might not be able to give me the rate he gave me. I'm not sure how that's my fault or why they can't still keep the deal they gave me . Straight bs !!!!!! So Monday came, and still they're waiting so I'm trying to get my check back at this very moment. And of course I'm still waiting forever don't do business here. It's just ridiculous the time waisted when they could. Crooks. Smh.
Jeverson was great! He was friendly and really worked hard to find the right vehicle for the right price. Highly recommended.
I called and talked to 3 people to get info on a car. Nobody seemed to have a clue and honestly I couldn't even understand one guy. Then I read some reviews.. Glad that I only invested a few minutes of my time..
Casey was amazing!! I was out of town and trying to get home and Casey made sure everything was great!
Twice now it took two hours, two hours to do a simple oil change. I get it, you re busy but is it too much to ask for a heads up?! This is beyond rediculous. Don t come here if you value your time or plan ahead because if you have errands to do, they re not getting done.
Great service always. I take both of our cars there for service. Kristin is always helpful and works hard to make sure that everything is taken care of.
Thanks to all !!
I go here to charge my Nissan Leaf when I'm in town. The staff are nice and accommodating, but 2/3 times I've been there, a staff member comes out and tries to tell me to use the QC instead of the L2, despite me explaining multiple times that my particular build doesn't have QC and that I'm completely fine with L2. Can't blame them for trying to help, but a bit more education on the different trims would be nice.
Frank at Coggin always takes care of us, we have been customers at Coggin for over 10 years, and will continue to be.
Friendly staff, great customer service and follow up. Highly recommend!
Customer service was great! Sales man was Eric butler and he sold us an amazing 2013 Altima and it was stress free! Awesome finance by Clarence Evans!
Casey in the service center always takes the best care of us. He goes above and beyond. I hope everyone gets his kind, professional treatment. Coffin give that man a raise. Give everyone a raise.
Jerrel was very helpful and got me to the price I was looking to buy my New 2019 Murano for. He also is helping out my Daughter buy her first New Vehicle a New 2019 Sentra SV. Before I get another car I will check with Jerrel at Coggin Nissan first. I will recommend Jerrel to my friends and family if they want the price on a Nissan
Raymond was awesome. He kept me informed throughout the process.
I just bought a new Frontier with the help of salesman Toni. Not much haggling and we were in and out pretty quick. We are very happy with our new car. We appreciate their reliability and customer service. Thanks again Toni.
Needed a new car. Didnt apply for one but the experience was amazing.
Casey and all the other reps are funny and really informative. I felt secure knowing they had my best interest in mind. Hands down, the best customer service!
Bobby Kinnie was my service advisor during my recent service visit. This was my first time having Bobby as my service advisor, so thanks Bobby for a job well done. Coggin Nissan in my book has the best all around service department of any dealership I have experienced.
My car purchase at this dealership was a hassle. Now my car has been at your dealership for 2 weeks with a mechanical issue that has not been fixed.
On 7/24 I called the call center and requested an appointment for fixing a recall on the car as well for a 30000 mile service.
1) I waited close to 3 hours to get it done
2) my recall was not addressed
3) I asked to top up the coolant liquid and they did not attend to it.
I called the following day7/25 and the call center rep provided an appointment, and I asked them again and again that how long it would take. They said it would take 30-40 mins max. But when I showed up I was told I would have to wait for another 2-3 hours to get things done . I left the facility with disappointment.
We all agree that these are turbulent times. But setting the right expectations makes life easy for a lot of us. Also the call center and the service center associates seem to be disconnected from each other in terms of understanding customer s expectations.
Even though it may be a small job , if the service advisor walks to the car with the customer and explain what job was completed it would be very helpful and appreciated.
I was very impressed with Denise and how she was on top of my case. She kepted me abreast with the details of how my car was being handled. She was very friendly. Our car was finished, I felt in record time even with the holidays.
We had used Coggin before on another car and were happy at that time.
This was the best car buying experience of my life. I was able to purchase my new car in a day! The fact that I had cash did make a difference but the Veteran purchase incentives are why I chose them. Thank you for making my dream come true of a great birthday blessing for my truly deserving daughter!
Used car sales dept horrible. Service dept great
Tried to pay cash for a car and was told one price via text and when I got there the used car manager said another.
very disappointed in my visit this past Sat. my apt was at 10:30am and I was Told it would take a little over a hour for my oil change. the service took almost 4 hours. i didn t receive my complementary wash and vacuum and had to ask twice for my inspection report. i couldn t imagine how terrible receiving any other service would be. im taking my car to get serviced on Friday by another Shop actually
Casey Hamlin in Service was extremely helpful and always courteous, there should be more employees like him!
The atmosphere at Coggin Nissan at The Avenues was warm and inviting. The service representatives were friendly, knowledgeable, and accommodating. They made my experience at Coggin Nissan at The Avenues wonderful. I would definitely recommend Coggin Nissan at The Avenues to anyone in need of automotive services.
Just bought a 2018 Jeep Grand Cherokee and absolutely recommend this business for your new/used car purchase. Ask for Justin Rhome! He was a complete professional and wonderfully helpful during the whole process, and actually made the whole experience very easy and enjoyable. 5/5 recommend!
went for an oil change on my new 2020 nissan rogue. excellent
service from richard smith. will be back again.
Very pushy
Left very unsatisfied
I hadn't bought a new car in over 12 years and was hesitant to start the process. I worked with Kaitlyn at Coggin and she really eased all of my apprehensions. She was extremely personable and answered all of my questions. I came from out of town to purchase the car not only because it was a better deal, but I appreciated the service.
One of the main reasons I continue to buy from Coggin Nissan is because of the excellent customer service received in both the retail area and the service department. They are always professional, courteous and willing to go above and beyond. Yesterday I stopped by the service department without an appointment and asked for assistance with my car. They helped without hesitation or even a wait. Thanks as always!
Mr. Britt made our car shopping/buying experience like non-other. My husband and I just left a different car lot from a pushy salesman and were kind of bummed out about continuing to car shop. Thankfully we did. Mr.Britt came over and introduced himself and let us browse on our own. Once we found the car we wanted to test drive, he rode with us and explained all of the features. We were impressed. He ensured the paperwork process was smooth and quick as well. We ended up purchasing a Nissan Altima for my husband. We were so excited we even took pictures with Mr.Britt to show people what an awesome salesman he is. Thank You! Sincerely Ja'Nay Anderson.
David Lockett was so friendly and made the car buying experience very pleasant! Such a nice dealership too! Free soda, popcorn, movie room & car wash!
I came in for an oil change and 30,000 mile maintenance.
Thank you, Charlie Robledo, for once again making my Nissan purchase experience the very best! This is my 3rd Nissan from Coggin 2nd purchased from Charlie and I won t go to any other Coggin dealership. Charlie knows what I want in an auto and doesn t waste time trying to sell me anything less. Great customer service every time!
Bill provides extraordinary service each time I visit he goes above and beyond.
Great deal on a new Murano.........a positive buying experience.... many great people to deal and work with including Tony B, Christine F, Leo L, Mike P parts, and Frank H in service). Would definitely recommend this dealership to others.
I got a $1000 quote when I went in because my ac was blowing warm air. About $700 of it was to replace the ac condenser, the other $300 was for 2 filters and a brake fluid flush. I went to get a second opinion and ended up spending less than $150 for the filters, flush and an oil change and was told the the a.c. condenser had no leaks. I called to confront Nissan about some of these items and listened to the blame game before being told I would receive a call back...never got it. Also, apparently on the 2014 Nissan versa, nissan was so cheap that they did not even include the cabin air filter with the new car...
I wouldn't recommend anyone to buy a used vehicle from them. I brought a vehicle from on April 1,2017 on April 3 the check engine light came on and the vehicle would reverse while it's was idling at the stop light. I asked them to trade it in and they said "NO" They then stated "the only thing I can do is get the vehicle fix under the warranty." I went back to Cogging and sat there from 2pm to 6pm for them not to fix the veh. A man name Frank who work by the service desk said "I have to wait 30 days for the warranty to kick in" Are you serious that when I knew they were trying to scam me into this car because after 30 days I'm stuck with this car. So we got into a disagreement for a least 2 day. The only way they would fix my car is if I write a 5 Star good review. The only way I was doing that is if the vehicle was fix and I tested because I don't trust you guys and you keep declining me to trade this vehicle in. It been a couple day from the veh been fix and guess what. The check engine light is on and so is another light the veh is worst then before I'm scared to have my kids in the car I am now missing work and they won't trade the veh in unless I put down more money and I already but down 2000$ So I'm stuck with a veh that doesn't work less then 30 days declined a trade in since April 3rd. I believe they were going to fix the vehicle even though I told them I don't want this vehicle. I personally think they are just pressing theta button behind the brake that clear the check engine light because the veh is doing the same thing ass before and now it it sound like the engine is going out So now I have to go to someone who I can trust other then this big dealership someone bigger then them court. May God be with the next person who pursshace a vehicle from them. Don't be like and do your research I was just so excited to get a vehicle for me and my kids and to prove to my dad I can do it. After moving here from Vegas for a fresh start just ruin my life into a loan for a piece of metal that is cause me to loss my wages. So of course I'm mad how can you do someone like that the only thing they care for is the money when it should be people first. Have a bless day
Booked appointment online with a 10.00 off coupon and was happy with the service.
Customer service representative Casey did an awesome job in explaining everything and walking me through the entire process in getting my car serviced. He informed me of the specials didn't hassle me about other services and didn't find any mysterious mechanical problems that had to be fixed right away. He did find a recall that I wasn't aware of and made sure it was taken care of I will definitely be getting my car serviced here only moving forward
Natalie and Raymond were great thanks for your help! Shout out to technician George for fixing my car!!
I had taken my Nissan Versa Note in for an oil change yesterday, without an appointment around 3pm. Originally, the service advisor Robert told me that it would be an almost 2-3 hour wait. I said that was fine and that I'd be waiting there at the facility. My car had two recalls on it, and I was informed of this quickly and Robert was able to find a technician to get started on my car right away. I was informed of other needed maintenance that would need to be done on my car but I refused to have it done at that time. There wasn't any arguing or push to have these services completed, which was nice. Come to find out, my car was ready sooner than expected and along with a free car wash and vacuum. I really appreciate the good service at this location and don't mind driving out of my way (there is a dealership with service center closer to my home) to get it. I will keep coming back to this location if the service stays this way. :)
Went in for an oil change on my new 2017 Altima, they took care of me really fast, even asked if i wanted a complimentary car wash :)
They told me they had a few people in front that it would be about 2 hours, I said ok, they have a movie room, popcorn, soda machine, and coffe machine as well that makes whatever you want. Anyways, 45 mins later my car was ready to go. Overall an amazing customer service and definitely 5 stars for the service.
Prompt service with great attention to detail, very satisfied
I had been shopping for a new nissan titan and I was spoke to 5 dealerships without any luck on getting the truck I wanted and the right price. I submitted an email to Heath who handles internet sales and he was awesome! He called me right back and we worked a deal out over the phone and when I came into the dealership he honored exactly what he had told me over the phone. Dave was my salesman and has worked there for a while and is layed back and informative. I had a great experience at this place.
hire more people like our sales consultant (Rafael Elvira) - thanks for his help and advise!
Great service. Nissan fixes my car right the first time. Pricing is comparable to other outfits. Service personnel knowledgeable and always willing to make the experience short and pleasant. For lengthy visits, the waiting area is comfortable. Free shuttle too.
Had a great a experience today with Rafael. Thanks!
Very happy with my services at Coggin Nissan at the Avenues!! Prices are great and the service department is extremely professional and prompt!! They take great care of my Nissan Sentra, Infiniti, and my Kia. Kristin in-service was fabulous. She did a multi-point inspection and had my car cleaned beautifully. Mike
This is probably the coolest dealership I've been to ever. They have free video games to play, a mini movie center and a free cafe area for customers. Not only that I bought a car and didn't have to get all upset n deal with the manager when negotiating. Great deal on car and customer service was awesome. See Zack for a great deal
I always feel like Casey is honest with me and doesn t recommend unnecessary services.
Got the car I have been wanting today... Coggin Nissan at the Avenues was great. Raquel Welsh helped me, she was amazing! So glad I went there. Thanks Raquel for helping me you were extremely sweet and didn't push me into a car because you are a sale person!!!!
Great sales personnel, managers and service technicians.
Got exactly what we wanted, at a good price and with no hassles. Even the finance manager was delightful.
Fix your car just fine but takes an eternity to do so. It's fine if you have all day to wait on a car repair but if you are not in the mood to spend 4+ hours waiting on a simple oil change or inspection, or are simply too busy to do so, seek a different dealership. On the bright side, they do offer a complimentary shuttle to take you home as you wait.
Very good service. When I checked the prices for work with a mechanic at an independent garage, he told me that the prices were very fair and that he could tell I was at Coggin since they have a reputation for not taking advantage.
Even with the service department closed, Brenden R. went above and beyond to help my family. We started having problems with our key fobs and they took care of them in less than one hour with no contact assistance due to high risk family members. We can t say enough good things about the entire staff.
Had my car towed in they clearly did not put it on the machine. First thing the guy says Is they tried to move it and when on based on that when asked if they put it on the machine story changed. He then stated he could refer me to sales person all an trying to sale and make a dollar. When I called to ask about a recall paper I received in the mail the young lady made comments she couldn't get it to pull up then like magic she said there was none .When o asked why they would send paperwork on this she didn't even say bring it in and we can take a look because it wasn't showing up she stated they sent it just to send it . I purchased the car at Toyota Coggin due to scams like this before .They tried to sale me a car that wasn't worth what they tried to charge .They are all about money DO NOT GO HERE
I have to give Coggin Nissan At the Avenues in Jacksonville a five star especially to Heath Bristol for all the time he spend getting the best car and deal for my mom. Heath Bristol really deserves a promotion and a race. He really knew his job, he answer all of the questions that we had. He went far and beyond to get what my mom wanted. Heath Bristol was very polite and sweet, he's the best. I'll be visiting again. Loved the experience, I highly recommend Coggin Nissan in Jacksonville, ask for Heath!
We had a very good experience with salesman Chris Gilliland. He was helpful and informative, and was willing to accommodate our requirements. While we didn't go for a particular car at this time, we'll definitely keep Coggin Nissan on our short list when considering where to buy a car.
nissanattheavenues.com
