Great experience at City Ford, excellent customer service and communication. Thanks to Danny and the team.
Wish other car companies delivered the same Level of experience (Subaru I m looking at you).
Great service and very personable. I was going to take my car to a private garage as I thought it may save money. However, City Ford only advised work that was actually 100% needed and told me what I could deter for another time (which ultimately saved me money where a private garage would have advised all the work be completed at the same time). Couldn t be more helpful
I had to take my car back to Ford as one of the break clips came off, I booked it in and John at the service center was very helpful. I had to drop the car off and Ford organised a driver at the last minute to my work as I didn't have time to book a loan vehicle.
Once my car was repaired I received a text from John to advise me. The service was efficient only thing was the John got my name wrong. I guess I'm in a job where attention to detail counts.
I would recommend Ford.
Fantastic customer service from Danny, he told me everything that would happen in terms of the service and it went like clockwork. He homered the 3yr service deal I made when car purchased at another Ford garage so systems do work. Very professional well done guys.
Great service!!!
Andrew thanks so much for a great deal on my Ranger. You were great to deal with.
I can t recommend you enough.
Thanks Andrew
Kind regards
Robert
Had been some of the best service experience I've had in a very long time from the service department.
After sales support is very poor. If your after anything besides a new car or service expect great difficulties.
- Purchased new car from here in 2014 with lifetime warranty tint, nil issues.
- Had same car serviced here over 12 months ago, they forgot to put the oil cap back on. Returned car after finding this 2 days later and they cleaned the engine bay. No apologies.
- System Comms Fault message showed up on my dash this week, ICC blank, sensors not working, nil air con, Nil traction control, nil radio, nil who knows what else. Took car in and they didn't even want to look at it or assure me the car was safe to drive. Next appointment was a week away. Window tint has also started to peel, expecting great difficulties when the car goes in. Case raised with Ford Australia.
Haven't had any issues with other Ford dealers in Sydney or regional.
Recently purchased a car off the team at City Ford. Can't recommend them enough. Friendly, extremely helpful, honest and great attention to detail.
They had great knowledge of aftermarket equipment I wanted fitted and their fitting technicians were able to turn my dream into a reality.
Thanks for your friendly and efficient service! A pleasure to deal with.
Georgia-Rose and the staff at city ford were a pleasure to deal, i purchased my vehicle from interstate, they made it a very smooth process.
A fantastic experience in a beautiful car. Was clean and ran smoothly with no issues with friendly staff who were very helpful!
We bought a demo model Ford Kuga 5 years ago. As soon as the vehicle was out of warranty the car started having problems. First all the coils went, now the Drive Shaft. Ford has been completely unhelpful as we should not be experiencing this many problems with a car that has only driven 40,000 kms in 5 years!!!!
We have been out of pocket thousands of dollars to fix it and will never again buy or recommend ford, particularly this branch! The customer service is the worst I have ever experienced. DONT BUY FROM HERE!!!!
After contacting atleast 12 different Ford dealers in VIC and NSW, we travelled 600km to do business with Jon and Dave at City Ford Chullora. They were both extremely helpful and very happy to work with us to get the best deal on the car we were after. Save yourself the time and contact them first!
I would like to congratulate all the team at city Ford, for making the whole experience of buying a new car so pleasurable and hassle free.
From all the team in the work shop to the sales and administration, a very special thank you to Courtney.
All the very best.
Idiot Customer Service
Asked to test drive a mustang before purchasing the sales gentlemen John said I can't and told me to go hertz to rent one over the weekend. Thanks mate well done.
The service provided by Arzan Irani Service Advisor was unbeliable. He kept me upto date through out my service. Would recommend him to everyone.
Recently had to replace keys and locks on my 2018 Ford Ranger. City Ford resolved it all with minimal fuss and charged me less than what was originally quoted. Many thanks to Arzan in service and the team.
Dave
My wife and I came in today to check out the Mustangs since we've never seen one up close and to get an idea if it would fit in our garage. Matthew did a good job of explaining all the features to us, so much so that we're now considering the Mustang for our next car. He was easy to talk to and we liked that he was very enthusiastic when showing us the car. Not pushy at all and it felt like we were chatting with a friend instead of a salesperson who was trying to get us to buy a car. Definitely ask for Matthew if you're looking to buy a Ford. He'll look after you.
Got my Focus serviced here. Was a great experience. Have recommended many friends here. Definitely would go back
Hi there, could you guys fix Ford Fiesta cl 2010 audio system? It s doesn t work
Best and easiest new car purchase experience ever from Chris. No nonsense or pushing salesmanship just good honest and easy dealings. He listened and understood what we were after and gave us a great price.
Excellent service and follow up. Great communication from John as matter took a few days to resolve.
My Vehicle went in for a service today and on the service report it stated that it is road tested.
No road test was performed as the odometer read exactly the same as when I took it in.
Very concerned that no other part of the service was performed.
Grubby greasy hand marks were left on all the hand grips.
The vehicle was not washed as per there marketing and promise
I guess this is the complementary service you get from a new state of the art dealership.
I have bought a few cars from these guys over the years. That s because they squarely focus on giving their customers an amazing experience from pre sales to post sales.
Thank you for everything you guys do!
I bought a Ford Focus Trend from City Ford in January. The car is fantastic, the team was knowledgeable, patient and easy to deal with, and the after sales follow up has been great.
They were extreme quick and efficient. They send text when your card is ready and provide a detailed report of the service.
The single worst experience I've had with a business. Enquired about a car and told them I was coming to look at it and they put the price up before I arrived. Then told me that was the price negotiations started from. As I have a mental health issue that affects my memory I could not be certain I was not mistaken. As I really like the car I paid a deposit anyway and when I got home realised 100% that the price had been put up when I looked at my PC browser. I emailed the manager explaining my mental health issues and he refused to make any changes to the price. Later I was told by a salesmen of further charges, and by now being fully aware of my mental health and memory issues, tried to tell me I had said things that I know I didn't say.
Unfortunately I have to deal with these people more as a result of this.
This Company, and it's sales staff, have no compassion or empathy. All they care about is ripping customers off. They probably slap each other on the back when they screw someone over.
They do not care if you have mental health issues or a disability... You are just an even better target for their scams.
Do not buy cars from these people. If I could give minus 5 stars I would.
I drive from an hour plus away to get there, I pass 50 other places that could service my ford ranger on the journey there. Danny and the boys at city ford will always be my only choice for service. Thanks team.
Arzan provided me with exceptional service and had great communication with me throughout my time dealing with City Ford.
Sam from the Service Department was fantastic with his customer service and was really good at communicating with me for both my service and tyre change.
Had a entertainment system issue with the car and got given the new mustang as a loan car while they looked into it - wonderful experience! Looked after well by Danny. Problem resolved quickly. Thanks guys
Danny and the team were wonderful. 24 hour turnaround and very reasonable price for repairs.
I can NOT thank Adrian and his team at City Ford enough! Their are VERY professional! I was running late to collect my Ford. Most other business would close exactly at 5:30pm! So I wouldn't be able to get to work!
Adrian stayed back long after closing and kept the City Ford service department open for me until I arrived 20 minutes later! I was able to collect my car allowing me to get to work the next day as I do shift work and there is no public transport to the area where I work!
I would VERY Highly recommend them!
Thank you heaps guys & gals at City Ford! : )
I have now bought 5 vehicles from City Ford and I wouldn't take my business anywhere else.
Always looked after by Olivia and Georgie Rose and couldn't recommend them any more.
Very easy to deal with and extremely efficient when producing figures and keeping you up to date on delivery.
5 star service every time.
Excellent Service... very much satisfied & strongly recommend
Actually listened when I had a complaint about the car (another mechanic had said it was just my driving). They kept me well informed of what was happening with the repair and it was completed faster than expected.
Due to the unreliability of my previous car, I decided to purchase a new car. I was looking towards the ford fiesta and the hyundai i20.
First few car dealers of ford I came across -Blacktown, lidcombe and hills district were friendly although hesitated to give me a good deal.
I went to the Hyundai dealership and they were quite pushy- firstly asking me about my finance history and all that and tok me to test drive the car within ten minutes.
City ford had an appealing base and the staff there were far more than welcoming. Harry, city ford dealer member made sure I was happy every step of the way during the purchase and even after the purchase I had received a courtesy call to make sure everything was running smoothly.
I am very happy with my purchase. Although I live in Oxley Park and City Ford was about an hours away drive, it was totally worth the drive.
However, only downfall was, I couldn't get a spare tyre but was replaced with heavy duty glue and pumps for safety reasons.
I would recommend this dealership to all my friends and family and definitely in the future if I choose to buy a new Ford car, I would return to this dealership...
Overall, from my personal experience, I would rate this dealer ship 5 stars.
Thank you CITY FORD
Did work experience for automotive servicing it was great, they have a good customer services also cheap prices for cervice. Recommend it
Very bad experience. I did a big car service few month ago. I do not drive my car frequently. Now it has a problem of the air condition after the car service. I drove my car there and the staffs were too rude. They only want me to do another car service instead of solving my problem.
Great service from the service department especially Adrian who dropped my vehicle back off to me at home. Vehicle was immaculate and service report printed off. Highly recommended.
The worst car yard I have ever dealt with. Would not recommend my worst enemy there. Was sold a car with a flat, unroadworthy spare tyre, so I paid for another one myself just so I don t have to go back and deal with these people again.
My daughter in law and my car were in for service on the same day .Both cars were ready before time clean ,and running perfectly.
Very friendly service, car ready on time , cleaned and presented beautifully
We had a great experience with City Ford/Ford Smart Lab Sydney. Got our car five (5) days earlier than the delivery date. We re very happy with the car and loving it so far! Courtney was easy to deal with, friendly, and very helpful. She managed to answer every question we had and clarified some confusion in a timely manner. Had minor issue with the finance but was resolved by Courtney with the help from Olivia. Also had minor issue with the trade-in car but Courtney handled it smoothly. She even stayed back after working hours on the car-pick-up day to ensure car was handed over to us properly. Great customer service!
Fantastic service, great deal, and have always found both the sales team and service department to be very honest and accommodating!
Quick and easy to deal with, friendly customer service, able to use service car which was very handy.
City Ford bid to a value on my vehicle that was for sale through Dealer Direct on Carsales,but looked for every excuse to drop the value when I arrived to do the deal.
Very disappointing when I drove from Canberra to Sydney for the deal and was offered a lot less than the auction result.
I ended up not selling the car to City Ford and would not deal with them again.
I dont normally post about 4 wheels as I tend to love the freedom and rush that I get from motorbikes but this machine was unexpectedly a whole lot of fun!! The team at @cityford sydney kindly provided me with a Ford Mustang gt5.0 and I feel like I had to share this experience
I am currently on the hunt for a change to my four wheeled solution. Although I am all about the love of two wheels, I convinced myself that the car in my life can play a more practical role unlike my Ducati Panigale v4s that was until I took this baby out today!
This stang gave me a rush of excitement you d only expect to get in a serious supercar. It had me the very moment I turned the engine on - sounds is ah-Mazing! - n.b turn exhaust mode up! ;)
While playing with the driving modes I was impressed with how responsive it was and also how easy it was to get used to rear wheel drive in sport mode. The acceleration and handling was very impressive! Everytime I took off, I felt alive and completely free, similar to my bike rush. My thoughts were I need to take this to the track to really have some fun with it you know with #sydneyroadrules and all it s limitations one last mention I have to make was the impressive stereo system this had as well - because we all know how important quality sounding choons are right
The temptation to lose the SUV and jump in the Ford Mustang is very real. I will see if being practical in the 4 wheeled options wins on this one
Customer service is terrible. I came in from a long drive and expected much better. People took forever to come out to me. And when the manager came out to assess my car, he was very rude, I have never felt so disrespected. Please avoid and go to a better dealership, because this one is a stealership. 0 stars if possible.
City Ford worked with us to deliver our new Ford Escape Titanium - making it all simple and easy. Thank you Grant & Luke.
The staff at City Ford went above and beyond to make sure we were happy with our beautiful new car. Alek was such a champion, every detail attended to and exceeded all our expectations. We are thrilled.
Would like to thank Haris Custovic from City Ford, with the purchase of our new mustang. Haris has wealth of knowledge and provided above and beyond customer service. We hope to see you again soon for our next purchase :)
The team at City Ford were very professional. Adrian looked after me and organised a very nice courtesy car for my extended car repairs. My car was returned with all issues fixed. Awesome!
This latest 3-year service If my RS was really good. Updated throughout and went out of their way to provide a good service. Thanks John and Adrian.
Easy drop off. Used the lounge to work and wait for my car. Team were helpful and clear on the work being carried out. Only issue no coffee or cafe close by that was open.
I dropped off my recently new Ranger today for its first service ,at the time that I had booked in three days before hand. After queuing behind 7 others, I was invited to sit down next to a six foot tall banner advertisement that said "Free Loan Car -That's what service should be".
I booked in my car, reconfirmed the details and then was thanked. I asked about my free loan car and was advised that I "needed to book that in 2 to 3 weeks in advance as they go like Hot cakes". He then said I could catch a bus or a train. (Just like in the TV advert where Ford criticise other dealers for treating their customers like that).
I said "That's what service should be!" and proceeded to walk outside into the pouring rain to walk back to work some 2 kms away. Talk about false advertising. The first service on my new car will cost $400++ which you would think would be free, but apparently not. Customer service and the Marketing Department should speak to each other.
Oh, ......and to make the appointment I called three times and left messages but no-one returned my call- in the end I drove into the Ford Dealership (Rosebery) two weeks later and had to make the appointment in person.
Hi City Ford,
Thank you very much for the fun and memorable Raptor day out.
It was a good experience being my first time on a four wheel drive excursion.
Once again thank you so much for organise wonderful day to us.
Manuel and Brenda
Excellent service! Very knowledgable, reasonable and friendly.
Got a great deal from Craig for a demo 2012 XR6 Limited Edition on Saturday.
He is not the typical pushy and sneaky second-hand car salesman you expect in any car dealership.
Instead Craig is friendly, polite and professional.
You would feel comfortable dealing with him. I strongly recommend Criag Berthold to anyone who wishes to buy a car at City Ford Zetland.
Had the air con module replaced this week after having the car for 8 years.
Service from John Cummins at City Ford Alexandria is excellent.
I was informed of the process all the time.
Loan car is almost brand new.
They checked all their work thoroughly as well.
Love the car.
Too bad they stop building Ford Falcon XR6 anymore.
I ve bought new cars, and it s always been one hell of a punishing process from sales, right through to delivery and servicing. Just recently I bought a Wildtrak from City Ford, and it was the best experience I ever had. The staff were knowledgable, they were welcoming, they weren t forceful, and they had a good sense of character. I knew what I wanted and we all worked through it. The car was bought on a Monday, and with minimal stock of certain colours, after some reshuffling, it was on the showroom floor in three days, ready to go. They delivered - no waiting for a non-existent VIN or excuse about a colouring issue i've had from other manufactures. Gus and Olivia were absolute guns and went above and beyond. Can t recommend them enough.
On the weekend I noticed stains on the roller shutter (as if something ate into it) so I brought it back because it was fairly noticeable. I only had four days until I was driving to Perth so they booked it in for its first service, later looking at the tray. Service team left behind a killer experience. Adrian wouldn t let the car go until the tray was replaced, so a few hours later, a new roller shutter was fitted. Pretty awesome, considering something of that calibre takes time to track down and fit. Can t thank Adrian and the GM enough!!
The team are there to make things work and give you the best possible experience.
Very impressed that they were able to fit me in for an emergency repair. I notified them of the trouble with the car and it was repaired and back in my hands the same day.
Thank you, excellent service. It's definitely impressive that Ford is taking wholesale responsibility for what seems only a slight risk of fault. I appreciated the courtesy vehicle supplied. The whole experience was warm, professional and smooth.
We put our brand new Ranger in for a service over $400
Very disappointed we are from WA read the reviews about City Ford they seemed liked the best of the bunch
Picked the car up ,the service book had not been filled in had to make 3 calls to arrange for it to be filled in
Checked the air filter dirty you think they would of cleaned it
I thought all services you get your car cleaned
Not at this place .
Danny kept me updated on what was happening and the cost involved. Loan car was clean and tidy. Job done quicker than expected.
I have had some mediocre experiences with city ford in the past but a recent visit has left me very annoyed. Unfortunately someone broke my drivers side mirror off while my ute was parked on the street. I took it to city ford to have a replacement fitted, after half a day it was ready to be collected. As I drove away I noticed the mirror was so loose, I couldn t see anything behind. I took it back to Ford to have it fixed and noticed that a piece of door trim had been pushed out from fitting it so I asked them to fix that too. The car was back to me after 10 minuets, the mirror was secured but the trim was still out, I asked Brian and he said not to worry about but I wanted it to be right which after paying $480 youd expect. It was then taken by what looks like the service manager a tall rather rude individual who huffed at me before driving around the corner and forcing the corner of the mirror against the piece of trim and cracking the corner off in the process. I m pretty sure fitting a mirror can t be that difficult and if someone took their time to do the job initially then none of this would have happened. It seems to me that nobody in the service department takes any pride in their work and they just want the cars in and out of the garage as fast as possible. If they have made such a hash of fitting a mirror how could you trust them to do anything else to your car.
Had a great experience with city ford . Recently picked up our mustang on fords second car program . They couldn't have been more helpful , demonstrated everything on the vehicle for us and made us feel really special. it was as if we were buying a new car .
Great to see staff that really get what customer service is all about ..
AA +++
Sam Hanuman, the best manager and deal broker I know. Just about to buy 8th cat from him. Always reliable.
Great place just had a service good job thy even cleaned inside cool
Awesome experience, easy to deal with and a great bunch of people. Thanks again.
I am just very disappointed no service at all.Tried to order a new pair of mats not in stock had to come from Melbourne(took an hour at the service desk to find out)so I left again, Today I phoned in to see after two days if they had arrived ?before I come in for nothing again spoke to 4 people ended up on the lovely tape again no one seems to know aht is going on ,just looking to trade mine in will look a door further.....
Thoroughly loved my experience at City Ford. Big thanks to Olivia for making everything happen x
City Ford. These guys are by far the best in the business. Very professional, fast turn around and great to deal with. Well done City Ford and John C.
Adrian and team did a great job servicing my car. Kept me up to date along the way and all completed. Thanks guys fora great customer experience. See you next time.
Service Advisor, Adrian, was very professional and helpful. Major service was completed on the same day with a very reasonable price.
The service at City Ford is excellent: you arrive on site, someone's there to take your car, you can take a courtesy car if needed (and the post-service pickup is just as easy). The advisers are great at keeping you updated on service requirements via phone call, and aren't pushy if you can't afford something at the time. I only give 4 stars, not 5, because it's a little bit pricier than a local mechanic; City Ford obviously has a more complex corporate hierarchy that must be financially supported. If you can afford the extra, the benefits in turnaround time and efficient, communicative service are great!
City Ford have always provided us with exceptional service. From vehicle sales and servicing we have always found them easy to deal with and great product knowledge.
City Ford are our preferred Ford supplier.
A big thanks to Arzan Irani, excellent customer service and giving prompt responses to all my queries and giving my car back within the committed time. This great attitude of under promising and over delivering will take you places, mate. Keep up the good work. Cheers...
I love City Ford! I've always had a good experience here, from buying my car to getting regular servicing and maintenance done. Would definitely recommend!
Had a great experience with City Ford today. John in servicing was very friendly and helpful and looked after everything from when I arrived to when I picked up the car. First class servicing. Restored my trust in a big dealership.
Excellent service from Adrian and the team at City Ford.
I take my hat off to these guys and girls from the very start John who was my main contact
, he was up front and not at all pushy or demanding he is by far one of the best salesman I have ever dealt with (I have brought 8 cars of salesman from different dealers) he even stayed back late, as i missed my flight and got there later then planed. Then as a final gesture drove in front of me part way back across town as i was from port macquarie and intimidated by Sydney traffic. Nothing short of the amazing I cannot thank you enough.
To Blair in finance what can I say buddy no Bs, he was on the ball with financing my car through a business loan. Got back to me quickly and I knew where I was at.
Georgia handled after sales extras and again was not pushy like most of them are.
Well presented and organised, everything went well . It was a breath of fresh air.
The price of the car was amazing no one came close they even found the colour I wanted and presented like no other dealer has . Thank you all its been 8 yrs since I brought my last car and you made it special for me . Coming from out of town, you stuck to all your promises and the staff were upfront about everything no Bs. I hope to be back one day
One of the mechanics stole a watch out of my car. Haven't been given any information about how they're chasing it up.
Nice staff and reliable services here! Always patient and considerate!
I am very happy with the service, the staffs are very friendly, professional, efficient and helpful. The car was serviced and ready for pick up within the stated time frame. I highly recommend this dealership.
I recently purchased a new Ute from Gus at City Ford Alexandria and I have to say the whole experience was very professional in nature and easy to complete. Running a busy schedule, Gus and the team at CF streamlined the whole process for me and kept it as simple and straight forward as possible. The vehicle is great and it left me with a great feeling towards doing business with City Ford in the future. I would recommend Gus and the team again. thanks guys much appreciated
One day so far in this car makes me feel blessed, I'll endure this moment of superiority forever on the horizon. I'm empowered to travel riding this emotion so thank you FORD, it's a testament to the manufacturer to make people feel this way, I'd like to thank Margaret & her team at City Ford Alexandria for making this happen & not only put a smile on my face but my family's too
City Ford were first class in their liaison and delivery of our new Ford Ranger Wildtrak. Working with ORIX, Trevor Patterson and the tree am could not have been more helpful pre and post delivery of our car. Highly recommended
This service center is fantastic! Efficient, fantastic service and team! Couldn t thank Arzan enough for making all my inconveniences run smoothly! Thank you highly recommend this dealership
After a month waiting for a reply from Heartland Ford I decided to connect with City Ford who fix my windscreen recalibration. I decided to get my service done early and have now put City Ford as my preferred service and dealer. I m a very busy business woman and love my Ranger and know so many women now who have elected to drive a Ranger. I m very happy with the car and service from Motorama Ford in Brisbane (Josh) when I had to replace my windscreen and now with Adrian and team at City Ford. The communication was great with both and professional customer service excellent. I would happily recommend to my network.
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