Tom Scannell

Review of City Ford Sydney

I have had some mediocre experiences with city for...

I have had some mediocre experiences with city ford in the past but a recent visit has left me very annoyed. Unfortunately someone broke my drivers side mirror off while my ute was parked on the street. I took it to city ford to have a replacement fitted, after half a day it was ready to be collected. As I drove away I noticed the mirror was so loose, I couldn t see anything behind. I took it back to Ford to have it fixed and noticed that a piece of door trim had been pushed out from fitting it so I asked them to fix that too. The car was back to me after 10 minuets, the mirror was secured but the trim was still out, I asked Brian and he said not to worry about but I wanted it to be right which after paying $480 youd expect. It was then taken by what looks like the service manager a tall rather rude individual who huffed at me before driving around the corner and forcing the corner of the mirror against the piece of trim and cracking the corner off in the process. I m pretty sure fitting a mirror can t be that difficult and if someone took their time to do the job initially then none of this would have happened. It seems to me that nobody in the service department takes any pride in their work and they just want the cars in and out of the garage as fast as possible. If they have made such a hash of fitting a mirror how could you trust them to do anything else to your car.