City Chevrolet Review

Orlando Hall is excellent sales guy! This worked to the bone to get us done. We love our 2019 Chevy Traverse!

Lucas and Ryan were great to work with, they really went out of their way with my overly specific requirements. Thank you gentlemen.

Garret went above and beyond in helping me find the car that I wanted. Thanks Garret!!!

Great customer service, they work diligently to get you the car you want. Great job Chevrolet and thanks Ebony Board!!!

Everyone is always friendly and the service is fast. I would rather drive 30 mins from my home to Rick Hendricks rather than the one closest to my home.

This was the best car buying experience I ever had. Lucas the sales associate was an excellent and informative person. I bought my car from here and one months later I'm still in love with it. When I first arrived here I was in a bad mood from previous car buying experiences and I was determined that I wouldn't like it here. However Lucas put me in the best of moods, was very patient with me, work with my current situation, and turn me over to the best financial person at their location.

Orlando helped me and my fiance find an affordable and efficient car. He was very informative and helpful.

Thank you so much to Garrett Williams and Paul Diedrichs for helping me get into my new car 10 days before my birthday!! I am so blessed and pray that god continues to bless them as well.
Thank you so much again! You guys made me feel so welcomed and appreciated.

Orlando was great.very helpful and knowledgeable. I will be back for our next vehicle.

Everyone was kind, helpful and more than willing to go the extra mile to help me get what was needed taken care of!!!

Orlando was great and sold me a 2014 Dodge Ram 1500 and I m a first time buyer

Bought a new 2021 Tahoe, super happy with our experience. Go see Garret Williams

My experience at City has been excellent so far from obtaining a vehicle to getting coupons and updates to having service done.

Very courteous staff! Happy with the way They handled everything! Would definitely recommend!

Garrett was super helpful with my car buying experience! He listened to what I was looking for and found me the perfect match! I love my new impala I bought from him!!

Great people and great service!! I'm a brand new customer at Rick Hendrick City Chevrolet and I will definitely be one for life!! Service department is excellent and very highly trained. I have to say Tito and David Morrison have extremely patient and helpful during my new car buying experience :-)

Picked up a car for transport... great kind people, Even helped me print bol... thanks

If I could give 0 stars I would....

In July 2015, I purchased a new 2013 Volt. Shortly after, while driving on i85 my mirror was knocked off by debris flying out of the bed of a truck. The collision center told me they needed to replace the whole drivers door, window, and mirror (Costing me 1k deductible)... When in fact, the only part needing to be replaced, or even damaged, was the mirror head itself. (Confirmed by other CHEVY DEALERSHIPS)

In the past 10 months I have put 36k miles on this vehicle. I knew I would be driving a lot, and the salesperson did a great job at informing me of the amazing gas mileage for these vehicles. Unfortunately the average MPG for these 36k miles has been 35.8 even though I charge the electric motor at least 3 times a week. At 36,500 miles, the vehicles computer stopped working properly, and how convenient that that is when the warranty is no longer valid.

I also can no longer afford the payments for this vehicle, so I wanted to see about trading it in for a more affordable vehicle. After looking at my credit score (was over 730 in 2015), which had gone down to a depressing level only because of missed payments on this vehicle, they suggested I wait another 6 months until I can get my credit score back up... HOW?? I already stated I can NOT afford these payments.

How can you ethically sell someone a vehicle for 30k, when it is only worth 12K? They did not tell me that this car is now only worth 12k, I had to go to another credible dealership to obtain that information... This was my first time buying a car, and they took total advantage of me. I understand ultimately, this is on me for agreeing to the deal... but I could not sleep at night if I made deals like this that take total advantage of people.

Now I have no idea what I will do. Obviously the kind people at City Chevrolet would rather see me have this vehicle repossessed and the negative equity charged to me, than keep me as a returning customer and an advocate for their dealership.

Garret is a great salesman and great all around person. I could see him running the place really soon. Wonderful service from top to bottom.

Hunter went above and beyond to assist us with purchasing our Chevrolet Tahoe. We have purchased several automobiles from City Chevrolet and will continue to purchase from Rick Hendrick!

Jason was AMAZING. From the first test drive until I left in my new Trailblazer, he made sure I was taken care of. I really enjoyed that he pointed out all the features of the car, made sure I was comfortable with the price, and even helped me set up my phone and OnStar. I couldn t have asked for a better experience. I am definitely a Hendrick girl from now on! Thank you Jason, Andy and team!

Rick Accurso is the greatest. Great communication through a very difficult period.

The service technician was able to fix the problem. Thanks City Chevrolet.

Thank you Jon bridge for your help we are complasido for your attention God bless you always

I had a wonderful experience at Hendrick Chevrolet today. Cynthia, the internet sales person was very thorough and responded to my emails almost immediately. Tyler, the sales person that helped me was great! He was prompt, knowledgeable and found me the car I wanted!

If you re not sure how to go about all the aspects of new car/truck buying, YOU HAVE TO GO SEE GARRET. I was just there earlier today and he was by far the best help I ve gotten in the many dealers in Charlotte. I only wish I could have met him years ago before I bought my car. Save a bit of your time by going to someone who really truly cares. Oh, and I got a 3500 Chevy Colorado

My boyfriend and I bought a car yesterday from Rick Hendrick Chevrolet! We went to just look at cars to see our options and instead we walked away with a brand new 2019 Chevy Traverse! The customer service there was incredible. They were very personable and worked very well if you had a plan and a budget. They weren t trying to pull the wool over our eyes when it came to selling us the car. They respected our wishes when they tried to offer us things we new we couldn t afford or wasn t in our price range. Overall, our experience was beyond amazing and I cannot be happier with our purchase. We bought the car from Jesse, who had only been working at that location for a few months. He was great! So if you re there, ask for Jesse. He won t let you down! I m a Chevy girl for life now.

This is for Hendrick Collision Center at City Chevrolet.
Do not bring your car here for repairs. I was in a wreck (not my fault) and brought my car here to be repaired because of the Hendrick name. I have not been please at all with my experience. They told me it would be a 2 day job and it has now been 9 days and I still do not know when I will get my car back. They did call me on day 3 to say my car was ready. I went in and looked over the repairs. There were 2 things that were not repaired that I had pointed out when I dropped my car off. I called today (day 9) and was told by one of their receptionist that I could pick up my car and I could just deal with the insurance company myself for the rest of the repairs. Not being pleased with this response I talked to the Body Shop Manager. Thinking he would help me was a joke!!! Instead of turning an upset customer into a happy one, he did just the opposite!!! He upset me more and even raised his voice to me. I then turned into an irate customer!!! I had to argue for him to even try to get anything done! He then had the audacity to tell me that they already "ate" $40 to replace my bumper with a factory Toyota one. Really????? Needless to say if I ever need my car fixed again I will not be returning to this place. I do not recommend you letting them fix your car either. Find a place that will give you the excellent customer service!!!

Orlando Hall showed me some pre-owned vehicle ive enjoyed the experience will return when ready to purchase.

Orlando Hall is great! I would recommend him to anyone that needs a Camaro! I love this dealership!

Service Department folks were very friendly and helpful.

Joy was very nice and very attentive to my wants and needs.

I recently bought a new car here and was amazed with the level of customer service I received.

My salesman, Ace Louis, went above and beyond in communicating and helping to make the transaction as smooth and fast as possible.

The finance manager, Brent Bell was also very helpful. Both explained everything about the car and process very clearly and were extremely helpful. They also both stayed late on a Friday night, even after they knew we would be late, so my husband could meet me me there and not have to give up part of his weekend, which was a huge help to us even though it meant an inconvenience for them.

Michael, my salesman was wonderful!! Could not have asked for better service! Will definitely use Michael again if needed.

City Chevrolet had a great selection compared to other dealers I visited. Hunter Younts was a awesome salesman ,and this dealership gave me more than I expected on my trade in.

Jeremy listened to my situation and I felt that we were able to get to a win win solution. There was a previously purchased truck from this dealer, mechanical failure outside of warranty and no real need for me to purchase a new truck. He did a great job of finding a workable deal. He was honest, direct and I didn t feel like he was trying to get one over on me

orlando hall did a excellent job today , his service was was great i will be back too get more cars and send more customers

Service department is always busy and it's hard to get an appointment, when service is done it is done well but generally overpriced compared to other places

Garett is the man. I was wanting to get into a new car and he hooked it UP!! I was ready to browse around Charlotte after the test drive, but the Hendrick Certified Warranty included with my purchase sold me instantly. You cant beat the service here. Everything was quick and proper. Everyone was friendly, and the service is excellent. I'll be back for my next car.

The show room only has the most expensive models. I was looking to see cars I could afford without having to ask anyone.

Sal and Jason Wick treated me absolutely great and I got me New Camaro!!
Great guys go check them out.

We have purchased a few vehicles from this dealership. Always amazing customer service and experience. I recommend them highly.

I bought a used truck from then got a good price. They agreed to fix the heated seats. There keeping there word even though its 10 times more expensive than they thought. Thanks

Excellent service! We were looking for a specific option package on a new Tahoe and they searched outside their normal area to find it. We live an hour away from the dealership so everything was done over text / phone. Our salesperson even responded to questions on his day off! All the paperwork was ready when we got there and the process went extremely smooth. Everyone we dealt with at the dealership was friendly, helpful and professional. I would highly recommend them to anyone and they will be my first stop should I decide to buy another Chevrolet.

Shysters! Do not buy anything from this dealership.

While negotiating my purchase, I told the manager what I wanted as an out the door price. I also negotiated two key fobs as part of the deal. All of this was in writing and he agreed with a handshake and a smile.

The manager then came back and told me that 'out the door price' means the amount of cash I pay after deducting my trade from the price of the car. For example, I tell him I want an out the door price of $15,000. My trade is valued at $2,000. So the manager comes back with a vehicle price of $17,000 and shows me an out of pocket expense of $15,000. What kind of moron confuses Out The Door Price with Out Of Pocket Expense!!!

This is the kind of dirty tactic used at City Chevrolet. The manager also claimed he never agreed to give me a 2nd key with a fob. and he denied me the fob on 2 different occasions , even though it was in writing.

I did not disclose to them that I was in the car sales business for a local dealership for several years, and I have never seen such a high level of chicanery. The manager there, Steve, he is a mustache twirling snake oil salesman. Buyer beware!

Orlando Hall is your guy to see. He's very professional and knowledgeable.

Guys there are great only thing that needs improvement is at least a greeting were you arrive into the service dept. You can pull in and Tech just sit at there desk or on phones for 15 - 20 minutes before anyone ask you for assistants. If nothing but a person that greeting you "Welcome to City Chevy, do you have an appointment or here to for a specific issue".

Jon P. was fantastic!!! I thought I was stuck in a car that I really wasn t happy with, and he got me into the car I thought was out of reach! He was nothing like the stereotypical sales person. He was very nice, polite and not pushy at all. He worked really hard to get me what I wanted. He was transparent with all that was going on during our deal, and I really appreciated that! Also, financing with Anya went smoothly, she was nice and polite. Along with Rick Hendricks good reputation, I highly recommend going to see Jon P. for your next vehicle purchase!!!

Everyone at the dealership is extremely friendly and helpful.

Orlando Hall sold Me a 2019 Chevrolet spark, and I LOVE it!!! His service was excellent ,great performance!!!

Great day with Orlando Hall here at City Chevorlet he sold me a 2019 Chevy spark .A great and courteous person .He will go beyond what's required of him A plus all the way ten stars !!!!!!!!!!

I brought my car in for an oil change and tire rotation and I was thoroughly impressed with the way the service department (Tori) handled my drop-off and pick-up after the service was completed. Tori was so professional, knowledgeable, and pleasant. My husband usually takes care of the car maintenance, but this time that wasn't possible and I was so pleasantly surprised at how easy Tori made it! In the interim, while I was waiting for my son to pick me up I was in the showroom looking at what vehicle we might want to lease next, since our lease is almost up. Paul showed me the new 2020 Traverse and let me test drive it! Paul was so knowledgeable and helpful! I loved test driving the 2020 Traverse and I mentioned that I want to bring my husband there to test drive it and Paul suggested that I meet Andrew the sales manager and he was just as nice and knowledgeable as Paul. He even suggested that we could test drive the traverse over the weekend so my husband could tell if the seat bothers his back like some vehicles do. We plan to go back together on Saturday to check out the new Traverse to lease! Such a fantastic experience at a car dealership! Thank you to all who contributed to my great experience!

Fantastic purchasing experience! I dread car shopping - in fact I wasn't looking forward to getting a new car just because of the process of buying. The crew at City Chevrolet made it easy! Had the truck pulled up and ready to test drive when we got there. They let us know from the beginning that they were ready to earn our business and they did. Easy to negotiate with and gave us a great deal! Even the finance department was easy - worked to get us further discounts with our Costco membership (which we weren't even aware of!).

Best part of the whole experience was that everyone there wanted to help us - It felt like we were working with a team - not one person. They treated us like our business was important and it made all the difference.

Garret was very professional and took good care of me looking into a truck purchase. I truly appreciated the customer service I received from both he and Charlie Harris and would recommend you go see these guys if you're in the market.

Great service and friendly staff.. Make you feel welcome at their dealership and address all your concerns.

I highly recommend City Chevy. Ask for Joe he is extremely knowledgeable and passionate and will do everything to make you happy. Then ask about the vehicle exchange program. Ebony is the person to ask about that (she is amazing too). Bottom line is they take care of you! Rob G

The service team at Rick Hendrick City Chevy is excellent! I had an issue with my 2016 Tahoe's A/C and found out the fix would take over 5 hours. They put me in a loaner right away because they respected the value of my time. Thank you team for a great customer experience and quality work done on my vehicle!

I would definitely recommend sales person Orlando Hall, he helped me find the right car that was best for me & my needs. He gave great advice, was very patient with me & just overall great customer service. Thanks for all your help, loving my new car!!!

Thank you so much to the team at Rick Hendrick Chevrolet! Especially Alex who took his time finding the right car for me AND my budget. Very happy with my purchase!

Got myself an awesome deal today on a 2020 Chevy Colorado. Thanks Garret!

Repairs were finished quickly. Looks as if the damage never happened. Would use every time work needed to be done to my vehicle.

Could not have been better!!!!!!!!!!!!!!!! Excellent Service.

We came from out of state to purchase a pre-owned suburban. Jay (Jarrett) was awesome to work with and made car buying fun. He listened to all of our concerns and made sure the suburban was top notch for us. Andy helped us get things finalized at a price we were comfortable with. Great experience!

Met some really good guys at City Chevrolet today! Thanks for letting me see Mr. Hendrick's new C8s.

My wife and I were assisted by Sale Rep, Eric Dixon. Eric was professional and knowledgeable about the product we were interested in. He was easy to work with. We will always be appreciative of his help.

Everyone was very attentive to details and providing a great customer service experience
Even the coffee was good

Mike Moyer was very knowledgeable and I recommend using him as your salesperson. Great dealership too!

Garret Williams is an ALLSTAR! Top notch experience and he was able to get me down the price I needed and lowered my payment with NO money down on top of taking care of my negative equity. Go see Garret Williams for your next vehicle purchase if you want a great experience with no hassle. Thanks Garret I love my new Equinox!

I had an excellent experience with Joy here at City Chevrolet. Thank you

I would like to say Orlando Hall was one of the best guy in city Chevy and he made my sale painless and enjoyable as possible, I would highly recommend him to anyone and everyone that need car from them 5 stars all the way.

come deal with Garret at City Chevy He is a pleasure to do business with.

I bought a Hyundai Sonata from Orlando, he was an outstanding salesman to work with. Highly recommend him.

I am very satisfied with my sales Representative Miss Ebony Board she really treated me well and I'm very happy with my 2017 Chevy Cruze I'll recommend family and friends to Rick Hendrick City Chevrolet

Garett did a great job and found us the perfect vehicle. He made the whole buying process very smooth and we couldn't be happier! Thanks Garrett! We will recommend you to all our friends!

Garret Williams was a pleasure to work with! Love my new Chevy Colorado! See Garret Williams if you are looking for your next Chevy! Thank you Garret@

This was our first experience with City Chevrolet and we need look no further. I feel the level of professionalism was exemplary and everything about this dealership was synonymous with customer service and satisfaction. The entire process was wonderful and as easy as it could have been. The salesman came up to me and introduce him self as Avon Spann, and he helped me to make the right decision on the SUV and the price I was looking for, the young man was so helpful. I know that I took up a lot of his time, but he was so patience and understanding. it took little to secure the deal we had negotiated(quite easily) with a trade in to give. We got top dollar for the trade and a super deal on the Captiva. The large inventory assures you will find what you are looking for. Avon told me the vehicle they had the 2013 Captiva I purchased with all the options and for a great deal, again,he is so understanding and was very accommodating and respectful. only God could send such a person to you. I could go on for days, I think it would be easier to take the word of an honest review and confirm by heading there yourself.

Charles Ingram

Paul was incredible, really loving our new 2019 Silverado!

Lifelong chevy owner, currently with Suburban, 2500HD Duramax (bought from Hendricks) and corvette. Was in for my 5th oil change and tire rotation on my Duramax 2500HD. Price for this service went from $80 to $120 with no reasonable explanation (a 50% increase!!). I was told this is due to increase in oil price....really?? Last I've seen, prices are actually down. I Discussed low coolant level warning upon startup. The following morning after visit I still get warning. Was this checked on the advertised and paid for 21 point inspection? Pointed out a leak on rear diff (under warranty). I was told not to worry, it is minor, NO mention of gear oil level, not to mention gear oil leak along my rear suspension. I'll take my truck to another dealer who can properly repair the leak. Likely will not be back.


Update. The service manager Travis reached out to me to make things right. He assigned Saverio to manage the details. Saverio made arrangements to pick up my truck, leaving me with a Tahoe. The leaking differential was repaired and Saverio kept me informed all along the way. The next day my truck was returned. I am completely satisfied with the repair work completed on my truck, but still concerned about the cost of an oil change and tire rotation ($120). My Suburban oil change and tire rotation was just completed at Hendrick Chevrolet/Cadillac in Monroe for $50. I understand that the truck is a Diesel, but can t understand a $70 difference. 5 stars for making things right. I ll just look for other options next oil change.

I recommend to City Chevrolet very kind very profecionales, ask for Tito Pedroso, he took care of me and treated me very well

Garret Williams was easy going and no pressure. Very knowledgeable of his product and was fast and efficient!

I stopped by Tuesday after a typical visit to the DMV. My Camaro met an untimely end, and I wasn't really looking forward to the whole buying a new car process. I stopped by Rick Hendrick because their inventory was the best online, and once I got there I was wildly impressed. I thought I missed the driveway, but there were two more. J was extremely helpful and informative, and he really got me excited to get a new car. I laid out my situation with him, and he took me thorough their inventory and helped me find the perfect Camaro, walked me through all the features (literally ALL of them), and helped me get a start on the paperwork to give me time to get my finances in order. It was a great experience all around.

I recently purchased a 2006 Pontiac Torrent with the assistance of Jesus Martinez. The car buying experience was awesome, considering I am a first time car buyer. Jesus was really personable and really made the buying experience enjoyable.

Garret Williams did a terrific job when I was looking for a smaller SUV, got a nice price on a 2018 Equinox and the transaction was very professional! Also took care of getting a Sirius/XM radio installed a few weeks later!! Thank You Garret... I would recommend Garret to anyone looking for a new vehicle!!!

Great service Garret Williams! We will be back again!