Heather Cribb

Review of City Chevrolet

This is for Hendrick Collision Center at City Chev...

This is for Hendrick Collision Center at City Chevrolet.
Do not bring your car here for repairs. I was in a wreck (not my fault) and brought my car here to be repaired because of the Hendrick name. I have not been please at all with my experience. They told me it would be a 2 day job and it has now been 9 days and I still do not know when I will get my car back. They did call me on day 3 to say my car was ready. I went in and looked over the repairs. There were 2 things that were not repaired that I had pointed out when I dropped my car off. I called today (day 9) and was told by one of their receptionist that I could pick up my car and I could just deal with the insurance company myself for the rest of the repairs. Not being pleased with this response I talked to the Body Shop Manager. Thinking he would help me was a joke!!! Instead of turning an upset customer into a happy one, he did just the opposite!!! He upset me more and even raised his voice to me. I then turned into an irate customer!!! I had to argue for him to even try to get anything done! He then had the audacity to tell me that they already "ate" $40 to replace my bumper with a factory Toyota one. Really????? Needless to say if I ever need my car fixed again I will not be returning to this place. I do not recommend you letting them fix your car either. Find a place that will give you the excellent customer service!!!