Citibank Taipei Review

For incorrect information
Attitude towards many things
Are very negative and very unrelated
If you really need foreign banks, think twice before choosing Citi in Taiwan

National treasure, space is so big, there are only three chairs, only three service personnel, smoke

Citi uses online banking to retrieve personal information that has nothing to do with the bank!

Waiting time is fuxx crazy!!! Counter is under staffing!

The efficiency of the cabinet is poor, and the online application system is even worse. Foreign banks that have never seen such two lights have really used vomiting blood, and the fire is extremely extreme.

Rotten
The card was suspended after a long time
Fortunately, just cut it off and no longer need to bloom

More than 10 people were waiting at the scene, only two counters were opened, and the speed was slow. Is it when everyone is busy ...

Look at the low score
It s different from the banks I ve been to

Focus on career fields
Unlike traditional banks, they are full of service to God

It is best not to hold the staff inside and show the mentality of smiling at your service easily

It's more like doing business in a foreign bank, and the performance is good enough.

Most banks will first ask if there is a need for a loan, and hang up on the phone when it is not needed. Citi's customer service staff called to ask if a loan was needed. I picked up the phone and talked about it all the time. I was busy, and I was polite to return three times. I did n t need this, but I was hung up. It was really bad!

The telephone customer service does not apologize to shirk their mistakes, but also conveys wrong information to deceive customers to clear responsibility.

1. I left a message on the Internet to explain the problem clearly, and also leave my information,
She contacted me after reading,
At the beginning, I can clearly state that I should contact a certain department, so I don't need to waste my time reconfirming my identity with her.

2. Afterwards, she sent me the information stated in the phone number. The information did not contain the contact number of a certain department she mentioned, but the general customer service contact channel. Didn't I contact her through this channel?

The above two points indicate that she does not apologize for her mistakes, even if she wants to convey the wrong information and clear the responsibility for her mistakes

3. The previous customer service did not send me a short message of contact information at all. She should not deceive me by sending wrong information when I complain.

And this obviously can be answered by mail,
I once had other questions that did not involve personal information, so I explained that it did not involve personal information and I needed a letter to reply. No one responded.
This time I didn't say that someone called me if I needed a reply.

Citi's telephone customer service is really rotten to a situation where it can be cut off, because Citi's customer service makes me think that I can cut the card directly afterwards. What kind of bad education does the senior executives have to educate employees like this, really should not be called customer service, call The customer service is too stigmatizing the word customer service. Compared with other banks, there are so many processes. The same thing can be handled by other banks by phone. Citi also wants you to provide east to west. Are you in trouble?

The WORST Citi branch in the world. Service is bad and staff is very inexperienced and rude. I came to this branch two times to try to open an account but they kept saying they were busy and can t help me. How a bank can survive with this kind of service? They don t care about their clients.

I feel relieved to see so many negative reviews,
I will help you translate these Google negative reviews into English customer complaints to the US headquarters.

There is not one of the worst service banks, recommended by my wife for a credit card, business service attitude is cold, information is never clear, repeated calls at work to say missing documents, salary transfer account salary is different, it has been explained that it is because of salary increase, Then a day later, I called again and asked me to explain the specific content of the salary adjustment. I was at work. I wanted to say that E gave her a written explanation of the salary slip in the evening. It was said that it was too late. As a result, it was delayed for a lot of time. , My wife is a user for more than 5 years, and then the monthly salary is only 30,000, which is really cool. Although my salary is not high, my wife is twice as good. I have not had a mortgage or car loan for two years. I have bad credit, and then said my score is too low. Accept the job, okay, it doesn't matter if you don't undertake the job, at least you have a better attitude, what to say, ``The application information you provide, the bank can't provide you with a credit card for you to use'' such words, it feels completely superior Looks, very disrespectful to customers. Yes, I m not a Citi customer, I can t afford it,
Also, their Japanese group customer service is very poor in Japanese, my former boss is a Citi customer, or I recommended him to do Citi, every time he encounters a problem, he calls Citi customer service, and Chinese always asks the Japanese customer service team to reply to him the next day. Said that I could not do the translation for them, and then the Japanese customer service team called my boss the next day and still couldn't understand, or I was doing translation, really dumbfounded.

The staff's professionalism is seriously insufficient, and there is no common sense that bank personnel should have. After seeing a bunch of scolds, I knew why 0800 terminated the service. I didn't dare to face it. A few years ago, four people in the family were leaked, and they did not understand the review. .

Open an account to apply for a credit card
Crowd service attitude is super poor
Clerks cheat on credit card waiver
The credit card is not opened, but the annual fee is 2400.
Annual fee for unopened credit card from account debit without consent
Never charged a credit card bill
It's perfect to call it a arrogant bank

Citigroup is rotten to the bones. Finally cut the card to get rid of the shadow.. Just called our company to find the former employee.. Don t introduce yourself where you are.. Just ask the question first.. Gufu training cuts down and retrains Right. I used the company phone to promote loans before... The white eyes are so surplus... Is it urgent for you to call the company.. Interfering customers from working just for performance???? I asked you to cancel the advertising call and talked about it several times. No more calls. Credit card is also difficult to use. Consumers will not be notified immediately by SMS or mailbox. The failure rate of online transfer APP is high.. This life will not be done. The latest update: Citi you can go to eat shit.. I both I have already cut the card. You TM call to promote the loan during working hours.. How many hands do you transfer the customer's information? I will keep the call record.. I am so angry that I forgot to make the registration.. TM call the guarantee complaint gold tube again meeting

A very inefficient bank, there are a lot of girls at the counter who are chatting coldly, but they are unwilling to help customers handle transactions quickly. If you want to make a transfer for foreign currency, let s say it takes an hour to start, otherwise you will definitely not get it!

Please, if it's not Internet Banking or ATM that always fails and can't handle it, who would want to come here to waste time!

Unbelievably inefficient bank ... Takes forever to get things done!

Customer service is bad enough,
The phone was connected and I didn t even say who I was.
Clearly there is a mortgage customer service,
It will not be transferred to the situation.
I have to ask myself to go to the branch to know that there is a mortgage customer service,
Obviously just ask where to send things,
Not a personal thing, don t ask,
All Taiwanese banks can do it for you.

The professional service is good and the tellers are very kind

Seriously the worst ever. After being dissatisfied with their service, I went to close my business account with them. It took me no less than 8 trips. Yes, EIGHT TRIPS, each time they had some excuse for not being able to process my request. I will recommend this bank to my very worst enemies.

The counter staff on the first floor are unprofessional and will not ask what services they need. Then they talk like they did not receive training. They have a lot of uncertainty. It is not easy to know that the consultation will go upstairs and go upstairs.
One service counter? Waited for five minutes before another lady came out to serve, but also very unprofessional, asked her some questions, she actually smiled and said: I do not know ...
What did I do that way? The whole floor was full of cold and unprofessional atmosphere. I was so disappointed with Citi, and I didn't even want to step in again.

For a bank that is not worth giving a star, the customer service call will never get through after two months. With 30 years of banking, the service quality can only be described as terribly bad.

I really do not use such inconvenient banks and credit cards
Electronic bill cannot be received
You need to change to a paper bill. You need to swipe 12 times or 60,000 a year to waive the card fee.
The mailbox only received advertisements. A lot of advertisements! The re-bills were received, but the monthly bills were never received, and I couldn't reconcile at all.
The Citi Mobile Life app can check the details (the speed is very slow), but the displayed information is not clear. I ca n t understand the instalments at all, and then the payment of the card will still show the current month's card fee, and the penalty will be imposed soon after the deadline.
You can't make up the bill at the counter, you have to use the app to handle it yourself. If there is any problem, you will only call customer service ...
The voice customer service design is super bad. If you want to transfer someone for the first time, you will always get stuck in the billing information, and then you will be transferred to someone for the second time after you hang up.
It takes 1 hour to change the foreign currency because there is no account in your bank ... but I am also the cardholder of your bank!
Staff service attitude is good, but the bank's various regulations are irritating and terrible !!! I will never do a Citi credit card again

When applying for installment, the APP showed 7.99%. After "one month", I received a text message "information", "Dear Citi customer, the last four digits of your card number XXXX, purchase/account applied for through Citi Mobile Home For a single installment, the annual percentage of the total cost is equal to the installment interest rate of 09.99%. When you apply, it may be incorrectly displayed in the system update. We hereby inform you and sorry for the inconvenience." Do users have to bear the errors caused by your update! ? So no integrity? ? This situation is like buying a certain item. The store tells you that the item costs 4,000 yuan. When you check out, it says that it s 5,000 yuan. At least you can refuse to buy it. But the APP makes an error, just "notify" the user? ? From the very beginning, I applied for a Citi credit card. I originally applied for a PChome co-branded card, but it was inexplicably changed to a cash back credit card with no cash back at all. Now I have been engaged by the APP again, so who would dare to recommend it! ?

Citi's credit card prestige annual fee of 24,000 yuan benefits The content is really bad, there is nothing really useful 15 pieces are not cost-effective. Other benefits are really too few.
The so-called platinum-like secretary's life butler has only three or four people working on shift calls and it is not easy to get through. The service content is not professional. The customer service is really much worse than China Trust or Yushan. I regretted it and gave up ...
To be honest, this card is a plastic card with a better texture. It may be a semi-metallic card. The design is really not good. The welfare class is only good. The free high-speed rail upgrades twice a month and the business class are not bad. The special place is that if you try it for one year, I will probably cut this card in the second year. It is not worth the annual fee of 24,000 ...

I just wanted to change one hundred thousand yen. The counter staff said that please sit down and wait, it will be brought to me, so I waited for half an hour. I have never waited for a long time to change a foreign currency. Ask again how long you have to wait before discovering that the Japanese yen is already in that person's position. So you forgot? He also said that because he was just serving another lady, she could waste other guests' time? !!

With online customer service, my question has not been asked yet. The staff said that they would go offline, and then directly log me out of the conversation. Afterwards, I also sent a newsletter saying that it was suddenly disconnected, and the person was to queue up again. What is the reason?

The way to sell credit cards is not good. I also discuss with the account clerk in front of the customer: "He said that you don't want to do a credit card, you can talk to him again..." Do you not want to install it? It takes two and a half hours to open a household. It s the first time you ve experienced it, or don t waste time coming here.

The credit card is too bad. The first time I used the credit card, it will be broken from the chip, which will make the whole card unusable. I will apply for a replacement card. The customer service attitude is very bad. It seems that we can't proof it. Before the card is sent, it is not sure. The card can not be used, so it is necessary to re-apply, and the customer service phone is dialed by the card person, the customer service can not broadcast.
For this bad card, I spent a lot of time broadcasting the phone and spending a lot of phone bills. I don t know the money, Citigroup has to pay for it!

Very bad boarding! ! ! When I put it in, I was completely unresponsive, and the customer service staff couldn't handle it at all. I asked him if he suddenly ran out of the information and told me, "I won't run out because I got stuck."
I can t promise me what to do if I m going to do something before the staff s handling on Monday, I m only going to lose my passbook.

Hello everyone, everyone, I m really sorry that Citigroup gave you such a bad feeling, and I am willing to say what everyone said is very appropriate. You can also see that the highest score is ATM. It s funny ( "" )

Miss Xu's service attitude is very poor! The customer is not listening to the speech, and eager to dismiss the words of the system! I feel very rude!

Rotten! Phone customer service waited for half an hour! The efficiency is bad enough!

The cards are picked up after playing only store phone did not ring a few times did not receive, is said to not be contacted, usually convince the loan is actually playing chase, the newsletter says: Hello Citi VIP! The Bank received a notice that your credit card is picked up, the use of equity to maintain the card, please call within 24 hours to speed the Bank's phone banking service center for card loss reporting renewal work, care about your Citibank. Did not say that did not play in the past 24 hours directly lock the card, the card is locked to the customer service that did not play any kind of feeling, like being locked card is granted.

Warning: this was by far the worst experience I've ever had with any bank!

Living in Taipei and paying taxes in Taiwan for 11 years you might think that you have the same access to common services like every other citizen. Well, it seems that Citibank has a different opinion.

- It took 6 weeks for them to make an appointment to open up a bank-account
- Well, I was there on time (coming straight from the airport after a 12 hours flight from Europe), they were late and refused to open up an account because I was in the process of getting my new Alien Resident Card (which takes just 2 weeks and I brought all the documents to prove it).
- 2 weeks later I had the next appointment. Now they were 25 mins late. After they asked me several times if I live in the US or Germany and if I pay taxes in Taiwan (I brought all tax-documents, employment contract, copies of paychecks, passport, ARC, apartment-contract) they let me fill out a bunch of documents before another person entered the room.
She didn't even introduced herself at all!
For the third time they took my ARC and passport, went out, then came back asking me if I can read traditional Chinese, which I can't but they said they will provide me with an English copy of the contract.

Well huge discussion went on between the different Citibank workers. Right in front of me. Then they left the room again after I said that I feel very uncomfortable!

After an hour I told them that I want my passport and ARC back and told them to destroy all copies of my documents.

This was by far the rudest and most unprofessional staff I've ever faced in my entire life and I lived on 3 different continents.

Stay away from this bank! This is just a waste of time. Unfriendly, unprofessional and straight out rude!

The customer service called to harass. Regarding the interest rate cut loan, I said, "I don t need it at the moment, thank you, it s hard work", but the customer service didn t say a word and just hung up the phone and did it! How polite? I said thank you at a loss. Hard work, hl4

The service staff are more polite and faster than other branches (but still slower).

Called to the local phone number stated for this branch for more than 10min. Nobody pick up.

Cut card! !! !! !! !! !! !! !! !! !! !!
Never apply for their home card

It should almost exit the Taiwan market! Super bad service, the technical college here is very unprofessional, I have never been to any bank to open an account and asked you to stand on the road and take a photo of the Citibank logo in the background to deposit the certificate. It's just playing tricks, and it will test your capital! I will never use your service if I have money! too many stars!

I have been using Citibank for more than 40 years to go to the sales department for the first time to handle relevant business; the overall feeling is that the staff is very kind and enthusiastic and professional.

Thank you for your service can only be described as great. I told my friends and relatives that the bank preferred Citi.

Open a passbook account but the attitude of the staff is very high, the attitude is not very comfortable

I feel great,. 4 stars, the service attitude is medium, unlike CITIC's surpassing dedicated service attitude.

Even the holiday air conditioning is still very strong!

Nicely designed branch building. Convenient location.

Are your web pages and systems playing tricks?
But it is to redeem a cash back discount. According to the instructions on the webpage, neither the voice nor the APP can be used. Is it a trick?
Can you not waste everyone's time?
Too bad.

I just LOOOVE how this bank forces you to use their mobile apps in the name of progress; and then every time they do major updates on their app, they wipe out your records, so that you are denied access to your own accounts!
Such a faith, loyalty and goodwill-inspired move from their app engineers! Who hide behind the poor customer service team and never have to guts to come out and experience first hand the consequence of their substandard work.

It gets better....

With this recent new update, in addition to the usual camera and location, I must allow them access to manage my calls in order to use this app (while you can't do any e-banking without the OTP generated by this app).

Apparently, by opening an account with Citi Bank Taiwan, you are expected to surrender your personal data and privacy, and be grateful that they'll have you.