Chrissy Chien

Review of Citibank Taipei

The telephone customer service does not apologize ...

The telephone customer service does not apologize to shirk their mistakes, but also conveys wrong information to deceive customers to clear responsibility.

1. I left a message on the Internet to explain the problem clearly, and also leave my information,
She contacted me after reading,
At the beginning, I can clearly state that I should contact a certain department, so I don't need to waste my time reconfirming my identity with her.

2. Afterwards, she sent me the information stated in the phone number. The information did not contain the contact number of a certain department she mentioned, but the general customer service contact channel. Didn't I contact her through this channel?

The above two points indicate that she does not apologize for her mistakes, even if she wants to convey the wrong information and clear the responsibility for her mistakes

3. The previous customer service did not send me a short message of contact information at all. She should not deceive me by sending wrong information when I complain.

And this obviously can be answered by mail,
I once had other questions that did not involve personal information, so I explained that it did not involve personal information and I needed a letter to reply. No one responded.
This time I didn't say that someone called me if I needed a reply.