Duncan Zheng

Review of Citibank Taipei

Citi's telephone customer service is really rotten...

Citi's telephone customer service is really rotten to a situation where it can be cut off, because Citi's customer service makes me think that I can cut the card directly afterwards. What kind of bad education does the senior executives have to educate employees like this, really should not be called customer service, call The customer service is too stigmatizing the word customer service. Compared with other banks, there are so many processes. The same thing can be handled by other banks by phone. Citi also wants you to provide east to west. Are you in trouble?