Chessington World of Adventures Resort Reviews

Zootastic sleepover weekend was good. Main rides were closed due to time of year which we knew about beforehand but the ticket was good value to include night in hotel, zoo entry, sealife entry and breakfast. Animal meet and greets/feeding options are available for a small additional fee. Thr only negative was they classed my 16yr old as an adult and so we had to book an additional room as they only allow 2 adults per room. This is nothing but a con; I'm sure they would not serve her alcohol in the bar so she clearly isn't an adult... Both rooms had double beds and bunk beds so we had to pay for 8 beds rather than the 4 we neeeded.

Had a wonderful time with the family her, all my 2 years old keep saying now is Gruffalo, Gruffalo, Gruffalo . Definitely going back

Chessington is the park your kids thrive to go in their early life. It's diversity is so vast, you always get something or other for yourself. Take a full day and have a sound visit to the park

Great place shame snow stop most rides.... No activities on hotel due to bad weather... Shame... Voucher for free entry within one month.... Not great as we live miles away and would have to pay for hotel again

Love this place. Great place for kids that are not to old

Exciting rides for my 10 year old grandson, who was able to visit outside normal school holidays, so we didn't have to queue for long. It would be helpful if there were signs indicating the exit from each ride, which is often a distance from the entrance. We enjoyed our lunch in the pizza/pasta restaurant.

Very busy, long queues. Very few food outlets open.What we did manage to ride on was enjoyable.

Not so great, due to a problem with the room we did not get the themed room we paid for, unfortunately the staff did not let us know and we only found out after we saw the room. The park itself is however pretty good but the queues where pretty long.

Most animals not out due to heat. Hopefully will come back later in the year to see them. Food was ok and que times reasonable

This place has been a really busy but exciting experience. And one day will not cut it. If like us you have kids. You may want to book an over night stay to fully enjoy this place. Overall it's a safe friendly place. Would recommend this to everyone.

So much fun for all ages! Lost a star due to so many technical difficulties on a lot of the rides. Staff dealt with it fantastically though

A great day out for all the family, even better in term time.. the only oddity was the need to pay for parking on top of your tickets!!! Not a great deal of money, but a slight cheek.

Whilst a fun place, and always an anticipated visit by the kids, the queues (even on a cold rainy day) take up most of your time. Careful planning required, or a willingness to pay out more cash to skip (some) of the queue will help, but it's not the best place to take over excited kids.
The rides are great for the 6 - 10 age group, and there is good accessibility throughout the site. Anyone over 1.2m is going to have a great day, and anyone over 1.4m can go on everything.

Memorable day out with family and friends we all had a great time.

Had a very good day with the family lot to do for small and big kids

Great for little ones, good mix of zoo and theme park, hotel is great.

Really cool idea of the animals and rides. Be sure to stay at the hotel, as you get access to the park an hour before everyone else. So no queues for the vampire!

Happy lots of the rides where open and they took social distancing very seriously

An excellent theme park for families with young children. We stayed in the Azteca Hotel which was lovely and catered excellently for us during our stay. The tigers were great, as were the lions and gorillas, but I think the rest of them were keeping their distance during lockdown.

Great day out with the kids, loads of animals, staff are really friendly and helpful

We stayed at the park for two days and one night at the Safari hotel with our 3 & 1 year old. Overall we had a great time but we were disappointed that the two rides we were looking forward to visiting (Gruffalo & Room on the Broom) were More

The Zoo was AMAZING, the animals and rainbow coloured birds where fantastic. The only bad thing about it is the rides, they where really bad and the que to get in was at least 45-100 minutes, NO JOKE.

Chessington is great for whole family. Queues are a bit annoying if you don't get a fast track but on our day we managed to do all rides we wanted to do. Our children are still young to do all thrill seeking ones. Zoo is lovely but some of the animals looked a bit sad.

It's a good theme park but I think it is more suited for younger children or people who prefer less high adrenaline rides

Great day out but it's not cheap for a large family

It's a good place for a while school trip for year 7 and some of the rides I didn't go on because I was a bit scared of the vampir

Excellent service from all staff. Courtious and always ready to assist. Rooms are perfect for a short stay and the dining experience was great with lots of varieties. Hotel Operations Manager Nahid Yasin and his team were great. The manager himself and his team were visible and always chatting to guests which made us feel right at home. Great job all round. Highly recommended

Lovely day great park.. then ruined trying to get out of the carpark I won't be coming back simply for that reason sort it out!! there's got to be better ways than how your doing it?

Had a good day out with the family. Lot of things to do ,lot of things to see but I don't recommend it for kids under 3years (most of the rides 1.2height including zafary ).Be ready to wait in a long queues!!!!!

Gr8 trip 1st time since lockdown. Kids had loads fun too. Gr8 day out!

Some good rides. However staff were rude and unfriendly. They seemed to be very lazy and had no intent to make sure rides were packed quickly and set off adding to already long queue times. Food in the buffet temple restaurant was not as advertised. Not like all other Merlin attractions. Thoroughly disappointed. On a plus note animals seemed well cared for and happy.

Not many rides, two out of action (august 2019), queues are huge and very slow. Only went on one ride in the 5 hours we were there.

All ways a good day out and the picture with the tiger tops it all great family park .where even the adults can have fun to. (without the children) .some bits need a bit of t.l.c .But overal not to bad

Ride operations terrible and Merlin ramp up the queue lines on purpose to sell fast passes. Very badly run park but caught on a good day can be fun

Loved our day out here. Park very clean and animals looked happy and active. Very little wait time for rides. Only negative point would be the BBQ restaurant. Staff not helpful and food was disappointing and really dry. Ended up leaving most of it.

Good fun, decent rides. Good disabled access though couldn't find disabled parking. They are doing well at keeping things going considering these are tough times.

Nectar points no longer accepted after saving for a whole year. Not impressed, didnt even get to go in. 4 very sad children!

Love this place. Its not just for kids either, there's plenty for grown-ups too

It was great for rides and animals but would have liked a few more animals.

Unfortunately very disappointed:( we went there as tourists- from abroad. We had a disabled person over 60 in our group. We purchased a relevant ticket at the gate as well as a carer ticket. No one informed us that we could get a wrist band to fully "enjoy" disabled person's "privileges". So when we were trying to skip the queue and use disabled gate, we were told that we were not allowed. I would like to emphasise that my mum has obvious and visible disability and is using walking stick at all times. We were sent back to customer service desk to apply for a wrist band. I went alone (due to massive queue there) and was told that I couldn't get one on behalf of someone else although I had a disabled ticket in my hand. When I asked whether someone could go with me to deliver the wrist band to save my mum walking / I was told they were short of staff. I understand that someone can disagree with my point of view and say it's their disabled people policy and I was supposed to follow it. But I believe we should have been informed about all those rules when purchasing the ticket for a disabled person at the gate. And honestly we've been to London many times (including New Year's Eve fireworks) & love the city and its high standards when it comes to treating people with any sorts of disabilities. No one ever required any paperwork apart of a blue badge when you park your car in a disabled space which we obviously fully accept. The paperwork maybe make sense when people use the attraction many times over months. For us it was just one visit and I believe that staff could show some good will - especially that we talk about elder, visibly disabled person. I'm sorry comparing to all the places we've visited through years in London, Chessington is a disgrace for me.

Superb rides, facilities and setting. Well worth a visit, especially if you have children under 10

Was good place for my 18 month old. He loved it. Bit too long to wait for rides, some waits were 2 hours. But good to see the animals and some of the toddler rides only had a few minutes wait. Will go back when it isn't school holidays.

It was too busy too many people and have to queue for an hour and a half for the rides

Queues weren't too long. Food was good and staff were freindly. No soap in the loos.

Great day out, my children loved the night in the hotel and the rides. Only down side is that some of the restaurants will not take cash? And the queues for the rides were not as long as they estimated? Odd to see but maybe they use them to deter from customers queueing up at just one ride.

Great for children up to about 14. Nicely laid out with more than a day or two of working your way round. Lions etc are great and presenters are educated and open to answer questions little ones will have. Nice pay area, picnics, rides, zoo etc

Great park , the only reason didn't give 5 star is it closes at 5pm in the summer

Expensive ....queues too long...crowded even though supposed to be social distancing and to add insult to injury charged for car parking in a field.

Good if you like small theme parks, however questions are long and there are limited options for food.

My experience here was purely for the zoo side of Chessington world of adventures resort.



Entering the park: please book before you go so you may enter without being turned away disappointed as you must reserve tickets online even if you are a Merlin pass holder.

Security: there is a strong presence here which is nice. They are polite and helpful and are there to make your day run as smoothly as possible. Be prepared to have a bag search on entering.

Toilets: well placed around the park however the entrance toilets could be cleaner.

Hotels: we did not stay at the hotel however the hotel looking over the safari side of the park does look inviting to stay.

Rides: we never went on the rides but this is a theme park for kids and the rides look like they are made for kids. I did not see one sad little face.

Covid 19: before entering into the park you and your party will have there temperature checked. Their are markers around showing the direction to follow, que lines have 2m markers to stand at and they have clear signs around the park stating their is still a deadly virus around so keep your distance. However no one follows the rules or are they enforced by the under staffed employees.

Zoo: the zoo is spread out throughout the park but they do have some lovely animals and the employees who tend to their needs looked like they love what they do. There are signs around stating some interesting facts about the animals you are looking at. Don't expect to see every animal out putting on a display for you.

All in all a great place for kids.

For a theme park mainly themed for children, there are very few rides for younger children which doesn't make it such a great place for the whole family.

The map was too confusing and the rides were mostly for my 7 yr old so my 5 yr old had to miss out. We enjoyed seeing the wildlife and animals...gorillas, monkeys, giraffes ans meerkats were amongst out favourites but couldnt spot the lions this time around. The rides were not all that...i would rather go to legoland or alton towers

Rude staff.too many customers not adhering to social distancing

Dont bother if you are bigger person or over 5ft 10. The rides are all built for midgets.

Went on 4 rides the whole day on holiday time. Don't bother honestly, it's not worth it. I spent 1 hour in queue with customer service team to get a fast pass as there was a false fire alarm whilst waiting 1.5 hours for ride. Then waited 1 hour in the so called Fast Past queue!! , I also made a complaint to Chessington and no one bothered to reply. Absolute joke..

It was very bad. All games were closed and there was no animal to see in the zoo. I'm sorry we got tickets for three people and didn't have any fun. It was my son's birthday but he didn't like it at all. The safari park closed. The officials there should be ashamed. We paid for nothing

Spent the day at the zoo was a good day out kids loved it the carousel was the only ride open though

The best amusement park in London, the park is based on a huge zoo scattered around a huge complex, and every animal area has a variety of amusement park facilities. Lots of things, there are facilities for all ages and you can spend time there with children from the age of 3 who can enjoy, there are many restaurants scattered around every corner of the park and souvenir shops. Luna Park is very worthwhile and recommended for a full day at least.
The whole place is pretty clean and nicely maintained

The park did its best to accommodate social distancing and had plenty of hand gel around the park. Sadly the visitors didn t want to comply with them. We stayed in the hotel, bedding and bins were not changed and no notice saying they wouldn t be. Room upstairs had 2 year old crashing and banging during the night for two nights and even though we reported it the hotel didn t want to know.

awful. so furious no longer accept vouchers from kelloggs. told us on the day when we got here. forced to pick empty plastic bottles out of bins to get half price. humiliating disgusting treatment towards human beings

It was good for family with young children. It has a wide of rides n attraction for everyone

Went on a Tuesday not to busy so didn't have to queue to long for the rides. Plenty of amenities

Absolutely fantastic ideal for thrill seekers and younger children ..my 10 year old loved the vampire ride , the zoo safria was brilliant the white rino was amazing to see ... plenty of food outlets and toilets are spotless ..loved it

Easily the most run down looking Merlin park, and poor operations. My friend captured the 'fast' track queue for Vampire... Says it all really. It's worth mentioning I'm a Merlin Pass holder so thankfully didn't lose out too much, but it's still a shame to see such a poorly run park.

Wonderful place to take kids for day out. They had lots of fun. Lost one star as there're so many claw machines all around.

Was here for a business meeting ,great surroundings friendly staff (thank you Jamie in the Bar) great views.

Good for the family, a good mixture of theme park & zoo

A good day or with young children. It is looking a little tired in places now. Used vouchers from the sun to get in so can't complain to much for a free day out.

Rainy and windy day and Chessington invited us back which I think is very generous. My boys had a great time. Staff pleasant. Comes alive at night or do it felt.

Really enjoyed our day out loads of fun. The sealion show was really amazing. We also watched the tigers being fed which is interesting to watch. Really good out overall and good value for money with zoo and sea life access.

Great for a day out with young kids. Food is very expensive though. Good mix of animals at the zoo. I went on a Monday and was still very busy, with 10-15 mins of queue for any ride, but managed to cover most of the place in about 6 hours.

Brilliant day with our toddler daughter who was so excited with all the rides and animals, managed to get a deal too making trip more affordable.

Nice, clean and easy to navigate around the park. The only thing I found was the individual price for fast trax.... Think its expensive. Could a multi price ticket not be sold???

Excellent day hotel was clean and well presented. Staff very helpful

A decent day out for the youngsters, with enough rides to keep them happy

This is a great theme park for the whole family. It balances wildlife, a farm, an aerial adventure (Go Ape a separate ticket on the same land) and a mixture of themed rides. The live shows complement the whole experience. The only thing it lacks is more seating areas to relax. There is refurbishment of the Asian land for next year and the barbecue/smokehouse food is the best of any UK theme parks.

Great place to be with kids. However, rides are categorised according to height of kids so children cannot enjoy all rides.

Good for young children. The fast pass system means if you cant afford the expesive passes prepare to queue for ages