Centrecom Reviews

Nothing spectacular. Only a limited amount of people allowed because of the virus but other than that, all good

shoutout to Adam! best customer service in that store! stayed on the phone with me for 30 mins to help me out and we fixed the problem! highly recommend consulting him.

Great service, wide range of products. Thanks Duarte

just had major technical issues with my iPhone software and centre com sunshine was the only place that had appointments available. Rather than waiting another 8 days for an appointment at the other centres.
Got served by Edward and honestly a true gentleman sorted out all my issues software and data storage
This place is the place for resolutions
Well done extremely happy with their service *****

Arranged over the phone to use a monitor to test my software.. repeated the request to the guy at the door counter 3 times. Yes I had spoken to someone on the phone. Yes they said I could use a monitor. No I don't remember his name. Yes its the hi res monitor. Can I use a monitor. 3 times saying the same things.. I left saying I cant deal with people who are this stupid. Reminded me I tried to buy a PC from these clowns about 3 years ago. Same issue. Don't listen and no customer service. Went to Scorptec in south Melbourne. Great service and friendly.

Ordered laptop online on Monday midday, received it Wednesday, morning. Vic to Nsw. Speedy delivery, Exactly as advertised. Kept up to date to whole way via email. Very happy. Will use again.

I recently had a warranty issue with a Razer Blade 15 laptop purchased at Centrecom Sunshine. Everyone I engaged with (Sales, Support, and Manager) were all highly professional, super friendly and very supportive.

Unfortunately the laptop had to be returned (Razer QC issue, not Centrecom), but they offered me a full refund on the laptop and the extra parts I purchased to upgrade it (Ram, SSD, and a USB Type C to DP Cable which were unopened and with receipt of course).

Based on my recent experience alone, I will absolutely continue to shop at Centrecom Sunshine, and happily recommend it to anyone.

Huge shout out to Ian, Blake, Nadun and Brenton for turning a frustrating warranty issue into a good customer experience and earning trust. See you guys soon!

best place to go to build your own pc. staff are so knowledgeable and courteous and listen to what you want. Shoutout to Ian who gave me a good discount and was straight to the point. Good job mate. Thanks to Centrecom Sunshine for their professionalism and respect. Hoping to receive my PC before the weekend. Many thanks. Anthony A

Went in for a laptop and Duarte G offered good customer service and helped me pick out the best laptop that suits my needs.

Absolutely apalling - Had my iphone batterry replaced there not long ago and they charged me doubled the price advertised on Apple website. I asked the person who served me why isnt it $39 as per advertised, he simply said $39 was in USD. Checked with apple store and found thay its nonsense.

If they can lie casually like that, not sure what they can do to u if u have any issues.

Good luck.

Worst apple store in Melbourne.

Went for my appointment 4:40pm and called in before to confirm they had battery for my phone s replacement. And when I reached they told we don t have and the fact that I travelled from far.

Pathetic excuse for an apple authorised store.

Received great service from the guys here. Brought in my Macbook for repair on a Monday and it was ready by Wednesday!! Amazing!! They also helped me out by going out of their way to try and get me the best price for the repair too! Extremely happy with my experience at Centre Com in Sunshine!

So ignorant clerk, my iPad was broken into pieces by the car accident(I have purchase apple care+). the only one store I could Book for next day, iI drave 20km from city come here , the staff said the apple will decline me to get a new replacement, the only thing I need to do is to purchase a new ones however, I have AppleCare+.. so I went to highpoint apple store and get a new one immediately.....

I will keep everyone posted on this i have been to this shop more than 20 times and last time I was there for pc service I seen a familiar site the person behind the counter was arguing with a customer that there was nothing wrong with the 3d card.
Now I was there to drop my card off after being assured that it was my problem 100 percent so they sent my old car off i purchased a new 1060 now im in the same situation for the second time with these guys
I must mention i just spent approximately 2000 on a brand new build prior to being told it was my 3d card now im told my systems faulty and im stuck with my new card that i never needed it only needed a tech to actually test said new rig be very careful with these guy's

Awesome customer service. Heaps of knowledge and great patience. Would shop here again. Duarte is a great sales rep.

Apple place looks neat but will charge an arm and leg for something you can fix elsewhere for a quarter of their quote. Just window shop first

From walking into the store to leaving with over $4000 in merchandise there is not one positive experience I had. The sales attendant had no idea what he was talking about and the art at the check out was so rude. I just can t fathom treating a customer like this and expect business. To make matters worse in the middle of the transaction the sales assistant was interrupting and serving other customers. Dumbfounded.

Terrible service.
Don't expect them to have whatever you're after in stock. I have gone here many times and been told they dont have items in stock (general/popular items). Not wasting my time and going here again.

Staff was very helpful with any questions I had when searching for products. Very good selection as well.

Great customer service and friendly. Any issues I had always got a phone call regarding when it would be fixed. Blake and Anthony helped so much during my Custom Build process. Straight up and honest, also great to have a chat regarding their Products. Would refer them to family and friends!

lovely shop, its a simple shop with all the pc supplies and the people there are lovely and kind. some also have some sense of humor as well! would recommend going there

The staff are always friendly, efficient and knowledgeable

Not a good place get your computer's sold me a lemon. I have issue from start.

I was served by thavro, he was an amazing sales person, would definitely recommend to friend keep up the good work centercom.

Great customer service... Anthony D in the service centre went out of his way to fix my computer. Anthony D also gave great advice and saved me money from purchasing a new Windows key. I will definitely bring my computer back to this team if something else was to occur. And will definitely continue to shop at Centrecom sunshine!

Centercom is actually part of Centerlink. Same bad service, same long waits on hold. Everyone you speak to says something different and refused to give a refund. Stay away at all costs!

Guy withe the glasses, short blonde spiky hair sorta tall sorta thin, no good lmao

Terrible refund policy and even worse customer service. Makes me doubt the "Australian owned" claim. Do not buy from Centre Com.

Purchased CyberPower UPS from Centrecom online and selected click and collect from Sunshine store after website explicitly showed in-stock. Waited five days with no email confirmation to pickup at the Sunshine store. The constant promotional spam emails kept coming but no confirmation email to pickup. I tried calling the Sunshine store numerous times of the past 5 days only receive the same automated recording and there is no option to speak to anyone to check the progress of my order. Do not waste your time with click and collect from Centrecom as their website is misleading and/or falsely shows in stock item(s) and the after sale service is non-existence. Not sure how I am going to get a refund from Centrecom. Purchased the same unit from CPL online and was able to pickup at West Melbourne branch within an hour of order.

Went to the centre-com apple service centre and all I was given was false information. I went in there for a data recovery from a dead macbook and was told if I brought a new one from apple they would wavier the $150 dollar fee regardless of the outcome. Today I went to pick it up and it was unsuccessful in recovering my data and regardless of the fact I had purchased a new macbook from apple, the worker still persisted to charge me the $150 and told me it would only be waviered if I brought it from here specifically. Moral of the story, be prepared to get lied to. If you're in need of any apple related repairs, go elsewhere.

Very good customer service and huge help to the inexperienced
Duarte

Decent place to get PC parts since it s close on the west side compared to PCCG. Other than that, don t buy anything else.

Wife got me a monitor as a present. She ordered Friday and it arrived on Monday. Started using it and loved it. Got a call on Thursday from them saying that they sent me the wrong monitor. I asked them what do they want to do.
1.He said i should return it via aus pist. I told them im not paying for it as it was their mistake.
2. They will pay for the post but i still have to bring it there. I said that it is inconvenient to me.
3. They will use a courier to pick it up from my house but i would have to wait until they receive it before sending the replacement.
Approximately 3-5 business days.
I told them i would just drop it off and pick up my monitor even though it would cost me time and fuel.

I got to their service store, the person saw me struggling to open the door and help me. Amazing job. After doing some paperwork i was told to pickup the monitor in the parts department. Got there the person didn't even said hi or anything. He just looked at me with a blank stare. I had to tell him about my monitor. Got my monitor and left. No hi from the cashier either or even a thanks for bringing back our monitor.

Worst customer service ever. Never again will I buy from them.

i went to the sunshine centrecom shop to get m motherboard fix they said they need to send it back to msi to get it fix and they will give me a call when they send it. that was 3 week ago still haven't had a call back of them.so i'll called them to give me my RMA number so i can check the status on the MSI Website but they didn't give me one they just given me a excuse. still don't have my motherboard ...... don't get me wrong the sale people are really good but the PC repair ate so much ( i think they are racist , if your Asian don't go to the Pc repair people there )

I regularly shop here for my business IT needs. The staff are always friendly and helpful. I've had to return one part in my two year history with Centre Com due to have purchased the wrong item, and had no issues. The service keeps me coming back.

I just bought upgrade parts for about 2500 and when I put it all together it turned out 16Gb of ram were faulty, I know this isn't Centrecoms fault, I took the ram back and they wanted to test it but was unable to as its DDR4 and they weren't prepared to get faulty ram in already, so they exchanged it without testing it and sure enough my new build booted up with all 32GB of ram

Top notch service, polite and quick to react
I can only recommend this shop, and if you look to get in outside their busy time, try going in on a week day between 3.30pm-5pm

Ordered numerous items from a range of stores at the same time and a week after I ordered an ssd from centrecom. Despite the store being 20 minutes away from me they ve not even dispatched my order in the time the others were delivered and after reaching out to customer support they asked me to forward my payment details from PayPal which I did then didn t reply to me. Don t order from this store save your time and money and go anywhere else.

WARNING!!!! NEVER BRING YOUR APPLE PRODUCT FOR REPAIR HERE!
They will stuff you product.
I brought a Mac Book Air for them to repair some charging issues. They looked at it and said it will cast $89 Labour for repair and part free due to extended Apple care. When I returned to collect, they tried to say it was water damaged and $1200 would be the cost of repair. I said no, that s too expensive,so I want my MacBook return without repair.Then they want to charge me the labour fee of $89which I thought was wrong , I call up apple support and they agreed that centrecom sunshine store is at fault, the manager of Apple was so nice and helpful he made it that I had to pay no fee at all. The next day I got a csll from centrecom sunshine store leaving a very not happy, rude call saying I can come collect the MacBook.
When I bought it in it was in full working order except the battery didn t charge over 8 percent . After a brought it back from centrecom sunshine it was something wrong with it ,I unable to use it when I turn it on it shows a little folder with a ? Mark in the middle.So never bring your laptop to get repair there, that are not helping,rude and will make your laptop worsen then when you brought it in .Bad reviews by a lot of people around sunshine I been told after , wish someone would of told me earlier . Not!!! RECOMMEND FOR REPAIRS.TRUE STORY

Great selection. Some really good specials from time to time. Excellent advice.

Steven provided great service and advice along with justification for the parts he recommended, answered many of my questions and really made me feel at ease with his choices and my purchase. Great!

I would give zero stars if I could. These guys are crooks. Take your Apple product elsewhere for repairs. Apple phone support actually sent me to this lot, however as an "Apple authorised repair centre", they're a joke. They refused to replace my broken iPhone camera under a genuine Apple recall notice and wanted $249 to replace it. Took it to Apple Highpoint the next day. Fixed for free under the recall notice. Even if it wasn't covered, Apple would have only charged $72 for the repair. Shop around for repairs if you don't want to get ripped.

In general, price are not as cheap as MSY, but some products could have the best price.

Excellent service. They take the time to assist and will even discount with buying multiple items

Very bad customer service, does not offer full details on said help

Avoid Ginger/blonde, glasses, tall man working at the back. Looks like he lives in his mom's basement and taking it out on customers.

Not going back, PcCaseGear for better service.

There's a variety of electronics and accessories here - more than you'd expect to find in a humble store located in Sunshine. Usually, their prices are.. "meh".
but I do stop by during the occasional sale (when there is a significant discount - "ain't nobody got time for..." 15% off.) Or in pursuit of a deal I read online (OzBargain) being offered here.
From my last visit, I do remember the staff being quite chilled and relaxed (it wasn't a busy
day) but once I had approached them with my
queries, they switched to work mode. They were very informative and weren't obviously all about the sale; they listened to my ideas and gave feedback, including advice that meant I would not be purchasing from them that day. When they had the perfect opportunity to profit from the customer's ignorance, they instead focused on the customer's needs first.

they cant tell the difference between a software fault and a hardware fault.
You should only buy from here if accept that you will not have a good warranty service experience. Best to go with a Dell of or Hp

This is an alternative store to MSY. Decent staff plenty of frequent specials. Make sure to sign up for their newsletter.

Got charged $40 just for them to update my pc. They told me to get this certain motherboard because it supports overclocking and then when I take it in to get it overclocked they said the can t do it.

Apple store is the best Roger is very helpful
will definitely refer more friends to come

Very poor customer service, don't think I will be coming back here after this poor service.

I had 2 items I had thought was faulty so I filed a ticket and shipped it back to the shop for them to investigate and compensate me if there were any damages or malfunctions.

The items were a power supply and a graphics card to be specific, 1 week has passed and I'm getting impatient and no response yet, i ask them, they say they're still looking... Another week pass and they finally give me a straight answer, that the graphics card is fine, so they ship it back out to my second address, as so I thought I could just redirect it to my main address, so there I did. another 3-4 days pass I'm waiting and waiting for the expected delivery date, on that day I get up and check my email and there is says that my graphics card has been delivered to the redirected address, I look around the whole premises and there's zilch, nothing at all. So I email centrecom about it and they say 'oh we've got it, let me ship it back out' and seen in the second picture they type 'street' instead of 'road' for my address and it was about to end up shipping to Queensland when I'm based in Melbourne. At this point i realised how poor their service is and when I tell them about it they briefly say 'sorry for the inconvenience'

The second part was the power supply, now this might not seem like a big thing but it was faulty and they managed to reach out and tell me to come to their store to pickup a replacement for free, everything was fine, i handed them the ticket number and waited patiently outside. A staff employee then comes outside with it and i was about to approach him to get it off his hands and he says 'Stay back stay back' in a loud assertive voice, as he said that he placed my product on the floor for me to pick up and he backs up. As of this I was wearing my face mask and fully protected.

In conclusion, Centrecom has clearly demonstrated poor customer service, nothing can change my mind about coming back to this store.

The 'Warranties and Services' counter should be more customer friendly. This is my experience few days back:
1) Person on counter didn't acknowledge our presence while we were patiently waiting (standing) there for 15 mins, while he attended to other customer.
2) While asking on how to get a warranty for faulty products (i.e. whether they need original bill or credit card used to make a purchase), he kept on repeating that 'device is not faulty' (to which I didn't disagree based on his diagnosis) , without trying to understand the question first.

Overall, I am satisfied with prompt diagnosis but the attitude of person turned me off. Management can have customer-centric employees staffed at positions with customer interfacing duties. Also, pls have some seating arrangements for elderly or people with special needs in 'Warranties and Services' area. Thanks

Made me wait over half an hour for the warehouse guys to get the 800 dollar monitor I was going to buy only to be told that they can't access the monitor because there is stuff in the way. Don't say it's in stock if you can't access it.

Pathetic work. Terrible company values. Buy a forklift if your workers are too lazy to move boxes.

Bought a SSD online. The item never arrived on time and while waiting for it to arrive it went on special. Sent a complaint email. They wouldn't care to make things right. Only reply was an email to explain that they are covered under their terms and conditions (thus my problem not theirs).
My advice is, if you are going to purchase from them, spend an hour to read all the terms and conditions because they are going to hit you with that when things won't go smoothly. If you expect good customer service you won't find it here. By the way, I am still waiting (3 weeks later) for one of the managers to contact me...

Only place I'll go! Recognized as the ryzen 1700x destroyer I love the staff and we all ways have a good time

click and colllect is a joke... been waiting in the freeze cold for more than 1.5 hrs at st albans store collection, being deliberately ignored.

wil switch to amazon and will not order again.

still waiting for collection.

Been to the sunshine centre com store probably 4-5 times now and every time I have had excellent help with anything that I've requested and always had my questions answered if I'm unsure, awesome experience with excellent servicing and pricing. Would recommend to anyone

To be honest i dont know why this place is 3 stars. This is only the second time i have dealt with them BUT everytime it has been easy, prompt to send the items and their prices are generally on par if not cheaper obviosuly hunt for the best price but this place is great have never had an issue and will continue to buy from them. Shame they dont have afterpay BUT that is a personal thing so i can buy more without my wife knowing! Keep up the good work! #afterpayforcomputerparts :)

Online purchase is annoying and cumbersomep was average if I knew the whole thing would be that difficult to do a simple online order I would have bought from someone else ... Kept saying no stock....so why have it online in the firstplace !!!!!!

The service was horrible at the apple store section of centrecom
They had no lines yet I waited 15 minutes to be served.
Horrible horrible.

Returned my computer, that they built, for repair after it failed - 3 months pass, with no contact initiated by themselves and never returning calls when they said they would. Only to have them finally return it to me with more broken parts than it was delivered.
Will never shop there again.

Need to improve their quality control before they ship their orders. Hard to run a new machine without a power cable!

This people are fraud
They sold me defective pc and now they are saying its not under warrenty
I wish i would had given them 0 star

Ray was a patient and knowledgeable salesperson. Thank you Centrecom!

Not a very friendly place. Customer service isnt the best and pricing isnt always the cheapest.

Thanks for the wonderful service here! Quick and reliable staff! :) I'm right now enjoying my karuza gaming system.

Looking for a gaming system? This would be the right place and not too far!

Worst customer service and products ever. Brought an ASUS laptop and not even a year later the laptop died on me. Went in to get a refund (which I am entitled to one and I still have warranty ) and they are refusing. The laptop isn't even a year old. As a uni student this is very frustrating. it was over $1000, I expected it to last a little longer. The managers are rude and can't handle customers, dodgy company. Don't buy from here. If you want quality products and friendly staff buy from JB-Hi FI.

Duarte was amazing with his knowledge and patience
Wanted a laptop and ended happily with laptop, router and ms office
recommend highly

Expert Advice, Top Customer Service

Ordered $5000 of parts to build a computer. One of those parts, the RAM, was incompatible and causing crashes. The service department helped me find a compatible set of RAM and allowed me to make an exchange. The customer service all the way through my order was top notch!

Booked my appointment to bring my iPhone for repair (under warranty) two weeks ago and right before the scheduled date they cancelled my appointment. Absolutely no respect for customer.
Here is my second experience with these clowns,- visited their showroom in sunshine, showed them better price with their competitor for a product, rudely refused to even match the price. No business ethics what so ever. Will avoid these people.

My bad for ordering a 27UL850 instead of a 27GL850.
Inflexible return policy - won't arrange to swap since the box was opened.
Person on the phone was very rude.
The person replying to the email was courteous and replied within 24hrs.

Very rude staff. People should read the reviews for this store before even thinking about going here. The management layer should be sent back to school to learn about technology. They have zero IQ and EQ!!

Answered the phone promptly, found the products I needed at the right price, and dispatched them to me as soon as I had transferred the money! Gotta be happy when things work out so well.

Very good deals and service attentive and good staff

Hi all at Centrecome Sunshine. I just wanted to say a big thanks to you guys. From the first consultation, build of my custom PC to warranty repairs you guys have always been top-notch and very helpful. Please keep up the good work. PC users like me appreciate the service and products you provide but more so the great service you offer. Cheers, Kevin

Had an issue with delayed delivery of goods that I ordered (2 weeks late), so contacted Centre Com to try and sort this out after Australia Post couldn't find the goods in their system. Centre Com was very understanding and helped me out...and then the goods turned up the next day. The problem is Australia Post and not Centre Com.

Ordered a HDD last Tuesday 3rd Dec Received 12th Dec 2019. Although it took 9 days for it to arrive a distance of 160 km two hrs drive it was the way my item was packed that annoyed me the most. A $270 hard drive WD60EFFAX is fragile and should be packed in a small padded box NOT a yellow envelope.....

I've bought quite a bit from CentreCom recently for both work and home needs and all orders have been exactly right and delivered promptly. Recently, I made a mistake on an order for an organisational purchase which would have meant my work couldn't claim the ~$250 GST. Both Long and Ray went above and beyond the call of duty to fix it for me and I truly appreciate the effort they put in.

After being served by various staff members in the service department as well as in sales, who were all very knowledgeable and helpful, it was Robert, who looked after me. He not only displayed good product knowledge and patience, he also took an enormous amount of time to not simple sell me appropriate items but also set them up for me. The service he provided me with was above and beyond any expectations and delivered with a smile. In the future I will not even consider other stores. Thank you for making something that was quite tricky for me so easy.

Worst customer service experience i have ever had the displeasure of.

Purchased a case and some fans from here and never received them. Called to find out what happened and Star Track were not able to deliver it to me or leave it at the post office. After this I asked for a refund and they told me I would have to pay for the shipping even though I had not received the product. I'm now seeking advice from the ACCC. Do not purchase from this company.

Don't go there if you want to get your iPhone repaired. They will simply tell you to go to an official Apple store. So its better to go to an Apple store directly. Wasted 2 hours of my life in going there just to listen to "go to an apple store".

Came into this store to get my phone replaced for my dad and spoke to Kat, she was really helpful, would recommend going to this place for any Apple issues!!

Repaired an iMac here before, because I had some issues reformatting the computer, they smashed my screen, but offered to repair the screen, which took a while to order. Worst thing is, I found out that my mic has been broken since, I have filed an official complain directly to apple. Strongly recommend people to just go to an official apple service centre even though the wait is longer, you will appreciate it.

I had ordered stuff and had paid around $250 and waited almost 3 days still said pending so i got scammed $250 and the customer service was very slow.

There's little to say as the service every time I come here is amazing, I've never had any issues at all.

Thanks Duarte and Ray :) You guys are legends

Also thanks to the rest of the staff, your also legends :)

Centrecom may be a tad more pricey by 5 or 10 dollars on some products. But their service more than makes up for it, easy to navigate store and the staff are quite friendly and willing to help with good advice. They aren't rushed into recommending items like M.S.Y is.

Staff are very friendly, Specious parking, great store with your favorite gaming parts and Pc's. Enjoy shopping here....

I have given three times different ETAs. I recommend not to deal with this company

Pretty appalling customer service. Feels like there is absolutely no training or consideration on customer experiences. It should come as no surprise to anyone. Centre Com is literally known for bad service nowadays anyway. Don't bother to message management or submit a ticket unless they owe you money because it will offer you nothing in terms of compensation. Might as well be an automated system that answers inquiries. Thanks for wasting my time and energy.

One word, horrible. Very rude customer service. Bought monitor, never received it. When went to enquire to their sunshine store, they couldn't give right answers. So finally asked for refund, ended up paying credit card processing charges. Wow, no item in hand & down on cash...
Bought same monitor at same price on return at MSY in 20 seconds. Done & dusted.

Best customer service received ever. The team had time to listen to my son to see what he wanted and had as budget wise. He so happy with his new pc his telling everyone about. He loves the speed his getting out off it thanks for the service.

Have come a few times to buy myself some gifts. Steven is the go to guy for any of your needs, he takes the time to make sure you get the most out of your visit! Went above and beyond to answer questions and give me a proper insight into what i needed rectified. 10/5 stars

Such great customer service. Thank you and keep doing what you guys are doing.

My PC case has an over current issue and I can t return it because they need the warranty department and they don t have them in on Saturday and Sunday so it s just dumb they should have everyone even when they re open because people need to return Stuff so they can use it on Monday

Absolutely disgusting service by THE MOST INCOMPETENT STAFF. Provided me with a faulty computer item, and refused to return item within a few hours, claiming that I have to go through the manufacturer. Not only did they waste my time, but also, I was unable to work from home, which impacted on my work productivity for over a week. The staff display THE MOST DISGUSTING behavior. Shame that they still operate. Do not use them if you do not want to lose your money, peace of mind, and job.

Handed an immaculate under warranty iPhone in to their apple service because of a software issue, they charged me $300 and sent me photos of a smashed phone saying that the repair wasn t under warranty because of the smashed screen. However, when I handed the phone to them the screen was in perfect condition. Avoid this place and just wait for an apple store appointment. Dodgy as and takes days to get your phone back anyway!