Carman Ford Review

Jai Nichols did an amazing job as my salesman for my new Lincoln. He was knowledgeable, patient and cared about what I wanted. Even when I go back for service he makes sure I get VIP treatment. I'm impressed.

Horrible customer service went in to buy an f150 they took all my info bank statements.said it was to late and the banks we're closing. Never called me back. I called them they said they would call me back again.still waiting. I guess if you don't have perfect credit you don't count to them dont go here

This is my Second vehicle purchase at Carman Ford. I love my Explorer but having to take it in to service just two weeks after having it because a molding/panel blew off while driving was a pain in the butt. They ordered the piece and was supposed to call when it came in. I called them a week later from not hearing from them, then once scheduled a day to have it repaired a 10 minute fix took 5 hours. Totally inconvenient! Then they discovered that there was an additional piece they needed to complete the job in which that part came next day so my husband had to go there after work and wait about 30-45 mins but it was all just an inconvenience completely.

We recommend Gary Santora if you're looking for a great salesman -- knowledgeable, pleasant, no pressure!

Great prices and sales staff weren't typical salesmen

With all the craziness of the COVID-19 pandemic, it is a relief to know that some of us kept the humanity of RESPECT and DIGNITY of treating EVERYONE with common HUMAN DECENCY! Thank you, DENNIS, FRANK, and BOB for making our buying experience such a GREAT PLEASURE!

We just bought a 2015 Ford Fusion a week ago at Carman Ford and they were great! It is nice to be able to buy the car you want and not the car the salemans wants you to have. That's the kind iof service you can get at Carman Ford in Delaware!

I purchased 2011 Kia Sorento last Saturday. I felt the process was smooth and staff was kind enough to help me throughout, I recommend people to visit once this place when you want to purchase an used vehicle

Everyone, from the sales consultant to the finance manager was very professional, friendly and helpful. They went above and beyond to ensure I purchased the best vehicle to suit me. I will recommend Carmen Auto Group to everyone I know looking to purchase a new or used vehicle.

Chris Brousseau has been nothing but helpful it took a few days but no time was wasted I just came home from the army and to come home in a new vehicle is a great feeling also the man is a man of his word it was first trying to be sold at 10,700 but I told him I found the vehicle for a different price on a different website he made sure the price I found was what I was buying for thanks for everything

We purchased a 2013 Ford Edge from Carman in April of 2013. This was our second Ford as the 2012 Fusion I bought became a trophy notch in the antler of some south Jersey deer. When this unfortunate event transpired, my wife and didn't hesitate for a second to return to Carman Ford Lincoln in New Castle, DE to buy anther Ford from Greg Grimaldi.

I didn't think that car buying could go more smoothly than when we bought our Fusion, but then we bought the Edge. The dealership didn't have an Edge with the options that my wife wanted, so Greg found us the perfect vehicle at a dealership in another state. He drove drove himself to pick up our vehicle and he delivered it when he said he would and at the price we agreed on (which by the way was much better than the Ford dealer near my house in Pennsylvania).

The service department at Carman is also top-notch. We attempted to use the dealer near our house for a couple of services, but soon found ourselves driving the extra distance for the expertise and peace of mind that they provide.

If I had to buy another vehicle tomorrow would I go to Carman? You betcha. We have now had our Edge for 3 years and Greg still calls every now and then to check in. The warranty is up and he still cares that we are satisfied with our purchase and to see generally how the family is. Any other dealer or business calls and I would cringe to answer it. Not Greg. That's the kind of service and care that you can expect when you buy from Carman, and Greg Grimaldi in particular and I would recommend them to anyone.

We had the BEST experience buying our car! Greg and Joe treated us like family and made sure we were comfortable with our purchase - in fact if you want a NO PRESSURE car buying experience this is the place to come to!
Better believe we will be back for our next purchase! Thank you for making us feel special!

Excellent experience. Told our salesman James what we were looking for & our price range and he delivered! Then we went back to Carman & one of their staff comes out and looks over the vehicle ( we only had it overnight) and points out a couple of minor imperfections he observed on the color finish ( mind you, we bought a pre-owned car) and told us to bring vehicle back so they could correct them. The average person would have never noticed- so that is outstanding customer service in my book. I do have one complaint- they wouldn't part with the Matthew McConaughey cut-out! So I had to settle for a picture. But we still came out happy satisfied customers with our "looks brand new" Lincoln!

Great service. He was calm and patient. Would recommend.

Greg C and his team made it a pleasant car buying experience for us and we are very happy with our new car.

This is our second MKC from Carman Wish I could give more than five stars just want to thank Frank and JJ for all their help this dealership is nothing short of first class if you buy from these guys you will not be disappointed, thanks again for a great deal.

Had my car fixed at the collision body shop behind the dealership. Very good service. Excellent results.

The staff and owners of Carmen Ford always go above and beyond to make sure my buying/leasing experience are stellar! Greg is an amazing salesman and makes sure I am 100% happy all of the time!! I would recommend Carmen dealerships to any of my friends and family!

Carman Ford Lincoln, Inc. just sold me a beautiful pre-owned car. I got a great value, a great car and great support from their staff. Our sales person, James made the transaction easy. I would highly recommend Carman Ford Lincoln, Inc.

We have now bought 3 cars from Carmen. Greg and manager Todd are amazing to work with. Very knowledgeable and easy to work with. I would recommend to anyone look for a new or used car.

Traveled over an hour from PA to DE to get the car we wanted. Carman made us a good deal. Everything went smooth even the out of state paperwork. Very professional salesmen, manager, and finance office, everyone was very easy to deal with.

By far the easiest car buying experience I've ever had (and I hate buying cars) Do your research, check around, then go to Carman and buy your car. Friendly, professional, efficient. Bob (manager) and Greg (salesman) were both top notch. Thanks to all at Carman Ford for a great experience and an even better deal.

Bought my third F150 from Carman and couldn't be happier. Walt Gatlin, my sales professional was very forthcoming on pertinent information. I had a lot of questions and he answered them all and put me at ease. All the staff is helpful and willing to help. I bought my first F150 from them in 2000 and will continue to buy from them. Thanks again to the staff of Carman Ford!

When I got there, the receptionist greeted me with a beautiful smile, then proceeded to take care of paperwork and call to get me shuttled over to Enterprise. Didn't take long at all. Nice experience.

Great service. Good people. Especially Austin! I went to the Chevy dealer down the street and had to search for assistance. However, at Carman, Austin met me at the door and never left my side until the deal was done. Thanks guys!

I CAN HONESTLY SAY THAT I M SATISFIED WITH MY CAR AND WAS MORE SATISFIED WITH THE SERVICE THAT CHRIS GAVE ME. THROUGH MY YEARS IN DEALING WITH CAR DEALERSHIPS CHRIS IS THEE BEST CAR SELLER IVE EVER HAD AND DEFINITELY DESERVES A RAISE THANKS AGAIN FOR YOUR OUTSTANDING SERVICE

I had the BEST experience in purchasing my new Ford Escape. Not only am I thrilled with my new vehicle, I am also beyond pleased with the service that I received from Jarret and Dan at Carman. I already knew that the Service department was top notch but I was equally impressed with the sales department. They were knowledgeable, willing to work with me and presented me with a vehicle which met my wishes and needs at a reasonable price. Kudos to all and thank you for a great experience and a great car!

I brought my Fiat 500x hear on Monday was told it would take 5 days to fix but they finished the world early. Kept my update everyday with text messages. Letting me know how fair along the work was and when it would be ready. Staff was friendly and took time to answer all my questions and was understanding with how much my car means to me. Best place

Everyone working in Ford is amazingly nice and wonderful. We love our Explorer. We decided to do Ford over Honda for a few reasons. It was a good decision.

Great to work with. No pressure sales. Very good experience!

Just sent out the "Cash is King" mailer...which is a well known scam. Promising people that they have won thousands of dollars, only to state in the fine print that they haven't really won. No one should give their business to a dealership that sends out these types of unethical fliers. Shame on them. Edit: In response to their reply. It is deceptive. Period. If they view their customers as fools to be deceived, rather than fellow human beings to respect, that should tell you all you need to know about a company.

Excellent sales and customer service during the entire process from beginning to end.
So happy with the new car!

Car was in collision shop. The repair to damage appears okay however the paint job covered by insurance claim does not match my vehicle. Everywhere they worked on the vehicle appears to have a flat coat of paint .

RESPONSE: I contacted the shop this morning but they had no available appointments today for me to return with vehicle. I am scheduled to bring car in tomorrow morning. Also note my insurance doesn't seem receptive to giving me another rental because the claim has been closed, so that's another issue I have to handle. I simply expected a smooth outcome and instead it's turning into a migraine.

The nicest and happiest car buying experience I ve ever had!

I actually walked in and put a request for a certain type of used car. I get a text weeks later with a walk around video of a car that came in that fit my needs perfectly.

The sales process was great and I feel the truck was a good deal. If the warranty holds true, this will be a great deal.

Zack was a 5 star salesman finding me a truck and getting me to spend money. That's not an easy process!

I plan on going back to Zach for my next purchase. No guarantees, but if he does like he did he will get my business again.

I was treated very well and perfectional. The place was clean and the people were all kind and approachable. I have purchased many vehicles and I must say this experience was the best. JJ , Robert, and the sales manager who is about to get married I forgot his name. They were every so friendly and helpful thank you for all of your help. I almost forgot to say the entire time there we felt no pressure to buy. But I'm glad we purchased a car. .

Chris B. is an awesome salesman and really knows his stuff! Highly recommend.

Great car, great price, great service. Thank you Greg

Very customer friendly, got me into the car i want with payments i wanted. I had a great experience going here

I worked with Greg Grimaldi on my recent purchase of a 2018 Ford Edge. Was extremely helpful and knew my time was limited in being able to get to the store to test drive. Had vehicle ready and felt no high pressure sales from beginning to end. Recently I came back to pick up my registration and tag and Greg made sure he personally put the tag on my car even though I could tell he was super busy with other customers. Thank you Carmen Ford and Greg outstanding service!

Here was my experience with carman Ford/Lincoln. About 3 months ago I financed a 2009 Lincoln MKS with about 100k miles on the odometer. They have have great service and they WILL get you in a car considering how bad my mothers credit is. Zach Lopes is the best salesman they have there and a really cool dude. He let me being 17 test drive a Ford Mustang GT and he wasn't even supposed to do that which was pretty awesome of him. All the others will try to pressure you and basically say come back with money, plans to buy a car or don't come at all. However beware of the cars they sell. The Lincoln MKS, which I drove for 3 MONTHS to work/school and back eventually needed a whole new engine. The cost of that? 7,000 repair and carman did not care one bit. In addition to that it was 3 grand above market value. Check NADA/KBB to make sure you're getting a good deal.
Conclusion; As you can see from other reviews there's some good cars here and there's some bad cars here but when you go to a big name dealership like carman and finance a car you should never have to worry about ever being stuck with junk. Buying a car from here is like rolling dice. Don't roll the dice unless you have EXTRA money to play with just in case you take a loss.
My advice; Carmax is just around the corner in Newark.

Dan Shine is tops. I bought my first lLincoln 2 years ago. It was a MKZ. I was extremely satisfied with the way the whole transaction was handled. I came back recently, traded my MKZ and bought a MKC. Great experience. The service department is tops. I always need a loaner and they provide it to me or rent one from Enterprise.

Excellent Mark my sales person went out of his way to make sure that I was aware of every vehicle that I looked at.

My experience at Carman Ford was amazing JJ Nichols was an excellent informative salesperson very respectful and made the whole experience very easy

Thank you Dan, Bob, Frank n the gang, you rock!!!:) CarmanLincolnDodge is the best!!!

Great experience wonderful sales people wonderful time I felt like I had fun by my new car . If you need a new car Carmen Lincoln is the place to Go!

Great service, very relaxed negotiation and beautiful cars!

mr.brood was very helpful and experience about the vehicle,and about helping me to optain the vehicle,he also went over how to operate I call the gadets in the vehicle he than help me with my paper work as well as getting the insurance changed on the new vehicle and he kept them on the line to help me with getting the right insurance on the vehicle.Many dealers would not take that much time,I would have to say that I would tell people to go there for a new or used vehicle.and doug the service adviser is alsogood the service dept. is very fast,the waiting area very comfy.

Superb salesmanship!!! Courteous, personable and patient.

Best car buying experience I've ever had. Frank A is a professional and offered great customer service. Carman Lincoln does not have the slimy car dealership feel or buisness practices. Finance manager Eriwin is also straight forward and funny! Will buy here again!

I recently came into Carman Ford and bought a brand new Ford Escape. The entire experience could not have been better. Our salesman, Zach Lopes was so helpful and knowledgeable on the car and made the entire process seamless for our family. We love our brand new Ford and will definitely be sending our friends and family in to see Zach!

Excellent experience. Sales person very professional, knowledgeable, and attentive.

My husband and I had an amazing experience with this delaership and our saleman Joe was very patient and informative. We were given a great rate and time to make a decision that was best for us. I would definitely recommend Carman Ford to anyone who is looking to purchase a new or used vehicle.

I had a very great and unstressful experience at Carmen.

Excellent job explaining the concerns so I could understand it.

Guy and everyone at Carman is very personable and they provide excellent service. They are truly dedicated to customer service, they went the extra mile to get the deal done!

Today, my family as a whole, bought our third car with Jai Nichols at Carman Ford. He is hands down the best guy to go to. I have never felt more taken care of by a "salesman" EVER. He treats you just like family and looks out for your best interest! Add in the rest of the guys there that come and talk to you and help you through the process, you truly become part of the ford family! I will never go anywhere else or work with anyone else when looking for a car! I would recommend Jai to absolutely everyone. Thank you all for helping my family so much and especially pushing us through when I'm overdue with my first baby! Blessings to you all, especially Jai! We LOVE you!!

had a rough experience at first but company made the effort to make it work

Carmen is the only shop I take my Lincoln to. Their collision department is as good as their service department! (Unfortunately I've had to take it to them a few times). Always professional and courteous. Prices are fair unlike other places I've been to in the past. Top notch service all the time!

My family and I have bought many vehicles from the Carman Auto Group. The staff has always been very friendly and professional; from the warm greeting you receive when you walk through the front doors to the knowledgeable sales staff. My latest purchase was a 2017 Lincoln MKC. When I requested an exterior color with specific interior features, Carman found me the perfect MKC that matched my wishes. The whole purchase experience was stress free and efficient. I would highly recommend Carman Ford Lincoln to anyone in the market wishing to purchase a new vehichle.

Sales man was excellent and there was no pressure on sale

When I came to Carman to purchase my vehicle I was amazed by the red carpet service that I not only received that day but will continue to receive after purchasing. We worked with Jake and Nick who were very professional and not pushy. Carman also gave me the best trade-in value for my car!

Got a brand new Escape today from Marcus and the guys at Carman Ford!!! Great deal!! Friendly and professional service!!! I will be back!! Great job to the team at Carman Ford!!
Thank you!

We found her car at a great price thru the internet and Carmelita. Our Salesrep was Gary S. who was friendly, knowledgeable, helpful, professional and above all, patient with my 70+ year old aunt. He VERY patiently went over all the new hi-tech features on the Lincoln MKS with her, at her pace, (covering several more than once for her). There was never any pressure to hurry nor did he ever give the impression he had other things to do. He treated her like a queen and she she loved it. He was excellent. The purchase was a very positive experience due to him and the others we dealt with.

I have an excellent experience at Carmen. James Davis was very patient with us and we got a great deal. I will send everyone I know to him.

Really happy with the purchase, dealership very professional and honest.

Everyone at the dealer was very nice and respectful, they were very nice to deal with and made buying a car super easy. I was 1hour and 45 minutes from them and I would absolutely go back there to buy another truck and would recommend them to everyone.

After looking for a used car, once again we ended up at Carman Ford. Dan Shine wasted no time showing us the perfect vehicle for all our needs and within our budget. Four years later, I am still loving it. No doubt, we'll be back at Carman Ford the next time we're looking to replace one of our vehicles. Thank you for your excellent service.

Had a great experience dealing with Chris. I ultimately decided to buy elsewhere but it wasn't for lack of service. I would check them out again in the future. I want this truck!!

HORRIBLE PLACE WITH CARS THAT BREAK DOWN DAYS AFTER BUYING. I purchased a car from the Lincoln side with the help of one of the salesmen. After a few days of negotiation and servicing they assured me the car was fully "serviced" however while test driving I heard weird noises coming from the engine. Days after purchase the car completely breaks down, and they were no help at all. Spent hours speaking with the service "director" Steve and manager Dan. I have never been more disgusted with a company. You would have better luck buying a car from a junk yard or riding a magic carpet, when compared to purchasing a car here. I have warned all my social media, friends, coworkers etc. to STAY CLEAR. I have contacted my attorney to see what I can do. Wish I could give them Zero Stars

Greg Futch is fantastic to work with and I enjoyed my buying experience thoroughly

Great customer service and everyone was so professional. No haggle, No stress great experience! Thank you Gary S.

The transaction went wonderfully well. Gary and Frank were able to locate a vehicle that fit our needs and bring it to the dealership until we were ready to complete the deal. We have been coming to your dealership since you were on the Kirkwood Highway. See you next time around. Quess what, three years later and we are back. Had the same fantastic service from Gary and Frank. again they were able to locate a vehicle that met our needs at a price that fit our budget. Two caring individuals.

Jabar Wilson was an excellent salesman. He provided my family with a first class car buying experience. He was friendly, helpful, and patient. Even after the purchase, he has followed up several times to see if we had any questions and to make sure we were enjoying our new vehicle. We are very pleased with our experience and purchase.

Our experience with Carman Ford was a very good one. Dan was very helpful. We love our Ford Escape. This is not our first vehicle from Carman Ford.

Had a good time while buying a new car. Mark (salesman) was fun and helpful.

I recently was in a car accident and am now in the market for a new car, but not yet ready to make a decision. I was lucky enough to have Harry assist me. He was very professional, patient, and knowledgeable about the brand. I had a fantastic experience!

I have bought two cars from here and I've been pleased with both of the cars. I was also pleased with the professionalism of the agents.

I could not have asked for a better car buying experience. I received a pre-approval from Capital One Auto Finance prior to going to the dealership which cut down on half of the time. I inquired about my car online. Carmelita contacted me via email to set up an appointment. She was very professional and prompt with her responses. When I arrived at the dealership I was greeted by the Sales Manager, Todd. He was not the typical sales manager. He respected every boundary I set and was not pushy. Todd then introduced me to my sales associate, Marcus Mason. Marcus guided me through every step of the process. I was very nervous about the purchase but he made me feel calm. He had great vibes. I can t remember his name but the finance guy was amazing! He made me feel like family. Everyone at the service center was amazing as well. Tonya was very interactive and helpful. I don t remember the girl s name at the parts center but she was extremely helpful in assisting me with finding an affordable pair of rims for my car. Needless to say, I am in love with car and I am super happy that I purchased from Carman Ford. I would go through process again if I had to and would recommend anyone to them.

Easy transaction - Greg Grimaldi gives you his undivided attention and first class service

This dealership lives by the 10 foot rule. Everyone is extremely friendly and helpful. The General Manager even came to talk with me. I was able to drive the vehicle home at night to show my family. There was a good selection of used cars to choose from, all my questions were answered, and assistance was given to coordinate my cell phone with the car. Scott Henning and Adam Johnson were very helpful in closing the deal. I highly recommend this dealership and the sales team.

They are liars and will promise you anything to get you to purchase a car then give you a big run around. Will NEVER purchase a vehicle from them!

I would give this dealership zero stars if it was an option. From the very beginning of the sales process, they have done everything they could to make it a horrible process. I ended up buying the car only because I finally got the price that I wanted to pay, but I've regretted the decision ever since.

I've been trying to get my car scheduled for a warranty repair of a seatbelt in my rear seat for over six weeks now. I've been told that they will need to keep the car for two days and that they will provide a loaner vehicle. I work 90 minutes from the dealership so I can only drop my car off on Wednesday evening, which I have communicated to the service department more than once. For the past six weeks, I've had the car scheduled three times for the same service, and it still hasn't been completed. At least I've been smart enough to call before I make the trip after work because they NEVER have a car available for me. Whenever I call the service department, my "advisor" Andrew is rarely ever available, and on the off chance I do get to speak with him, he never follows through with anything nor calls me back.

Today was the last straw. I had an appointment for my car scheduled for tomorrow morning, which I scheduled with the service manager, Paul. I called to confirm that there would be a car available and was put through to Andrew. He immediately put me on hold for 15 minutes, at which time I hung up and called back. I then got through to Megan, who put me on hold for an additional 13 minutes. Another woman then picked up the phone at 4:36 and told me that she would have to take a message because Megan had left for the day. I couldn't believe that she had me on hold and then just left! I asked the woman who picked up to ask Andrew to return my call before 5:00 because I had a 90 minute drive to get there. I received a call from Paul at 4:44. I told him that I was calling to confirm that there would be a car available for me tonight and he acted like he had no idea what I was talking about, even though I had spoken to him personally a week prior to schedule the appointment (after receiving a rude VM from him) and he told me that he would make a note on my service order and would make sure there was a car available.

Long story, but the short story is this: avoid this dealership at all costs! They have the absolute WORST customer service that I have ever come across. They don't care one bit for their customers after they sell you a vehicle. I've never been treated with such disregard. I don't know if it is because I'm a woman or if they are jerks to everyone, but after reading some of the other reviews here, I believe it may be the latter. I'm still so livid about this experience and it's so hard to put it into words, but if I can keep just one person from having the same horrible experience that I have, it will make it all worthwhile.

Great experience! Doug Walton , our Sale Consultant , was very knowledge and created an easy and relaxed atmosphere to conduct business. Dealing with Doug was a pleasure.

I found the used car I was looking for on-line at Carman Ford. Made arrangement to go see it. I was greeted by a salesman, Lucio. He was friendly and nice. I know he was interested in making the sale, but I did not feel pushed. In fact when I decided to purchase after test drive. I told him that I needed to do so in 1 1/2 hours or would need to leave an come back to finish another day. I have never gotten through a car dealership that quickly. They had me walking out the door sale completed in the time I said I needed to be done. They also arranged to deliver the car for me because I did not have anyone who could drop me off to drive the car home myself. The car is for my daughter who does not yet have her license. I could not have asked for a better sales experience.