Stacy Hooven Smith

Review of Carman Ford

I would give this dealership zero stars if it was ...

I would give this dealership zero stars if it was an option. From the very beginning of the sales process, they have done everything they could to make it a horrible process. I ended up buying the car only because I finally got the price that I wanted to pay, but I've regretted the decision ever since.

I've been trying to get my car scheduled for a warranty repair of a seatbelt in my rear seat for over six weeks now. I've been told that they will need to keep the car for two days and that they will provide a loaner vehicle. I work 90 minutes from the dealership so I can only drop my car off on Wednesday evening, which I have communicated to the service department more than once. For the past six weeks, I've had the car scheduled three times for the same service, and it still hasn't been completed. At least I've been smart enough to call before I make the trip after work because they NEVER have a car available for me. Whenever I call the service department, my "advisor" Andrew is rarely ever available, and on the off chance I do get to speak with him, he never follows through with anything nor calls me back.

Today was the last straw. I had an appointment for my car scheduled for tomorrow morning, which I scheduled with the service manager, Paul. I called to confirm that there would be a car available and was put through to Andrew. He immediately put me on hold for 15 minutes, at which time I hung up and called back. I then got through to Megan, who put me on hold for an additional 13 minutes. Another woman then picked up the phone at 4:36 and told me that she would have to take a message because Megan had left for the day. I couldn't believe that she had me on hold and then just left! I asked the woman who picked up to ask Andrew to return my call before 5:00 because I had a 90 minute drive to get there. I received a call from Paul at 4:44. I told him that I was calling to confirm that there would be a car available for me tonight and he acted like he had no idea what I was talking about, even though I had spoken to him personally a week prior to schedule the appointment (after receiving a rude VM from him) and he told me that he would make a note on my service order and would make sure there was a car available.

Long story, but the short story is this: avoid this dealership at all costs! They have the absolute WORST customer service that I have ever come across. They don't care one bit for their customers after they sell you a vehicle. I've never been treated with such disregard. I don't know if it is because I'm a woman or if they are jerks to everyone, but after reading some of the other reviews here, I believe it may be the latter. I'm still so livid about this experience and it's so hard to put it into words, but if I can keep just one person from having the same horrible experience that I have, it will make it all worthwhile.