I had a wonderful experience purchasing a preowned vehicle. Mr Grameldi new exactly what type of vehicle I was looking for. Todd was very quick writing up the sales contract. Overall it was an experience I will do all over again when I purchase my next vehicle. Thanks Carmen family!
I can echo many of the other positive reviews. I had a great sales experience here. I highly recommend Greg Grimaldi if you are in the market for a new car.
It is a gimmick. They sent flyers saying you won something towards a vehicle so they can clear their inventory. I want there asking about a 2007 Honda for 5995. They said they just sold it. I saw a 2007 Nissan Altima. The blue book value was 5122. I have an excellent credit score officially approved for a mortgage for a house for 150000. Carmen Ford asked for my social security number. I did not give them my real number. I said I would take a payment for No more than 150. The sales man said even with a credit score of 900 I couldn't get a payment that low. How do they know if my score isn't 900. They said I'd have to put at least 4000 down. There are much better car dealers with better reliable used cars. BEWARE of Carmen Ford if you are looking for a decent used car.
Walked in found Greg and got the best deal ever on brand new Ford. Great price and service. Call him before you buy any where you else.
I have purchased many new cars over the years, and quite honestly this was the most rewarding and smooth experience.
A great car, a great salesperson (Gary Santora) and even the two sales managers- Joe and Fred were very pleasant to work with. Gary kept me apprised of the delivery of the car that was coming from another state and just could not have been nicer. Carman Lincoln is our new dealership.
Great experience buying my new SUV. The salesman helped me find the best car that fit my needs and the managers were also a pleasure to work with. I will be a lifetime buyer of Carman Ford!
Greg made the transaction seemless. Could jot ask for a better salesman. Carman Ford is the only place I buy. The owner, Larry is also hands on. Can not recommend enough.
I purchased a new 2015 Lincoln MKC from Dan Shine yesterday. With his team at Carman Ford Lincoln, the purchasing process could not have gone smoother. I have specific tastes in the exterior and interior color of my vehicle as well as its wheel base and rim design. While there was plenty of stock at the dealership, not included was the color I wanted.
Dan listened to my requirements and offered to find a dealer who had the vehicle I wanted or order it directly from the manufacturer. He and his team was able to find the vehicle from a dealer in Long Island, NY. After making several attempts to make contact, Dan finally wrote a long email to the dealer explaining that he was born in Wantaugh, NY, a town in Long Island. Dan reflected on his fond memories there as a child. The dealer responded. I received a call that Carman Ford Lincoln would be getting the vehicle and it would be ready for me to pickup which was within 4 days after placing my deposit. This dealership has dedicated sales people who are committed to customer satisfaction. I was very surprised with the speed and efficiency of purchasing the vehicle.
I cannot say the same for its management. I did negotiate more for my trade but I felt that I should have received at least $500 more (37K - low mileage plus maintenance plan - exp March 2017 and in very good condition 2011 Mini Cooper) and they did not budge. I can't say wholeheartedly that I loved my experience with Carman Ford Lincoln but I would work again with Dan and Frank in buying/leasing my next vehicle.
The delivery process went smooth. Both Dan and Gary reviewed the vehicle features with me in detail and I was able to enjoy the comfort of my shiny new vehicle immediately. Thanks Guys!
I bought a 2016 Ford Fusion and couldn't be happier! Greg Grimaldi was my salesman and he did an outstanding job of getting me in a car that I liked for what I was willing to pay. Both the sales manager and the man I signed the papers with also were outstanding. I will recommend and continue to do business with Carman Ford LIncoln!!
Carman Ford assisted us in a most professional and courteous manner. I fully recommend Carman Auto Group for all of your vehicle needs.
Overall, I had a tremendous experience working with Scott. He was knowledgable and provided outstanding customer service. Buying a car at this dealership was a pleasure. I highly recommend them to all Ford lovers.
The sales department was very friendly and helpful in the purchase of my certified pre-owned Edge. Thank you to Vincente and Todd for making my purchase easier.
excellent experience. staff was not pushy. worked very hard to put me in the truck i was looking for
I was thoroughly disappointed in the service I received over the many weeks of failed attempts to fix my car and misinformation shared with me. I was continually brought back, upwards of 5 times, to fix the issue with my vehicle, including one wonderful instance where the shuttle forgot to pick me up despite my scheduled ride. On multiple occasions, I was informed that the issue was resolved, only to start my car and notice it was in fact, not resolved. The staff members assisting me were always kind, but this does not excuse or make up for the absolute inefficiency and disruption this experience caused. After this experience, I immediately began the process to trade in my vehicle and have no intention of returning to this site, or purchasing another Ford ever again.
I was recommended to go here by a friend. They put the wrong oil in my car, and they BROKE my driver side window. I asked them if they could fix it, and I was even gonna pay, they said no and tried to say it was already broken.They also refused to rotate my tires and put air in them like they said they would, but they didn't charge me for it so.... Unbelievable. Very disappointed customer :(
Wonderful experience purchasing our first Lincoln! Shawn, Greg, Frank and Bobby all worked together to help make it happen. Thank you!
Best experience ever purchasing a vehicle. I absolutely hate the auto buying experience. Typically it's very painful but my sales rep, Mandy Duncan, and her Sales Manager (and dealership owner) Joe Giacchino, made the buying process as painless and seamless as possible. The service didn't stop there. Erwin Lee, the Business Manager who completed the dirty-work where paperwork was concerned, was just as efficient and pleasant. I arrived at the dealership at 1:30 in the afternoon, and drove off the lot at 4:00 with a brand new Lincoln Navigator. The customer service at Carman is off the chart. I highly recommend anyone looking to purchase a new vehicle, Ford or Lincoln in particular, to visit the Carman Ford Lincoln Dealership in New Castle.
We bought our pre-owned 2010 Chrysler town and Country from them 2 months ago in February 2018.. They moved it to the shop in the back for almost 45 minutes before they presented it back to us... We realized why.. The belt is super squeaky when we start it every time.. Plus we thank God we opted in for the warranty because there is Transmission issues.. Smh.. I think they knew the issues and refused to be up front for the sake of a sale... Overall I believe they do have good quality vehicles BUT we ended up getting a vehicle that needs a lot of work..
Had a great experience with Jamie looking at new cars for my wife. He was easy going, personable and knowledgeable. Look forward to our next visit!
Todd and Greg were fantastic to work with purchasing my new truck. Found a truck on their website, called and confirmed some details and when I arrived at the dealership, they had it waiting up front. In a few hours I drove it home. Highly recommend these guys!
I found the team at Carman Ford Lincoln to be very knowledgeable, polite and easy to deal with. They really went out of there way to help me get the rite car for my situation. I will be back...
My experience at Carman Ford Lincoln was a great one!! My salesman SCOTT HENNING and even the sales manager FRANK AZAN were extremely helpful. Mr. Azan took the time and listened to my wants and ordered me the Lincoln of my dreams!!! Once the vehicle arrived it was delivered by Scott Henning who did an awesome job going over all the bells and whistles. Even the paperwork was quick and painless. I was out of the dealership with my new wheels in about an hour. If you are in the market for a new Lincoln or Ford product I would definitely recommend going to Carman Ford Lincoln. They now have me as a customer for life!! Thank you!!!!
Our salesman John made our experience super easy. Bob inside was quick with the paperwork. Super great experience.
Excellent personal and dedicated to customer satisfaction
Worst place ever. I bought 2 cars from there. I dealt with Chris the first car then the second one was a different salesperson. Chris started on the second car but then started yelling and screaming at me and my wife about financing. Then had to pick the tags up and then Chris started again when we went to pick them up. Saying all kinds of profanities. Would stay clear.
Chris was wonderful through the whole process! PAtient with me and was NOT pushy at all ! I had such a wonderful experience I called a friend who was looking and we BOTH left the same day with new vehicles ! If you need a sales man Chris Brousseau is your guy !!!!
- Angela P.
I was in the market for a CPO Lincoln MKZ. On the Carman website I saw a 2014 model that was exactly what I wanted to buy. I called the dealership and spoke to Dan Shine. He could not have been nicer and was extremely helpful and informative as he answered all my questions. I decided to check out the car. It was everything I wanted and more! Plus the price was more than reasonable for a low mileage car.
Dan was extremely helpful and made the whole process easy. I drove home my new car that day.
I would absolutely recommend Carman Lincoln as well as Dan Shine.
My experience with this dealer was quick fast and easy. everyone in the dealership was nice and helpful I would come here again for another deal. the only problem was that they missed one thing on the car that I had to figure out on my own but aside from that it was a great experience.
I just bought a Ford Fusion here. The sales staff was friendly, knowledgeable, and not too pushy. I only gave them 4 stars because I really thought I could have gotten a little better deal. I guess everyone thinks that however so I did give them 4 stars.
The sales consultant Sodome Francois was very helpful, He helped us thru the whole process. He knew which direction to point us to since we were looking for a family car. My sister will be visiting him soon to get a vehicle from him since his service was excellent.
My Salesman Named Vince was a big help. He helped me get the best deal possible and the car of my dreams. 10/10 go to Vince he will take care of you.
I took my Lincoln to Carman Ford Lincoln. They told me that diagnose cost will be 180 something. I said OK and left the car for almost 6 hours. After six hours they called me and said " we could not diagnose the problem. We need 2 more tests and we need 300$ extra. I said NO. They will not keep their promise. If they cannot find the problem they will over charge you. DO NOT TRUST THEM FOR MECHANICAL PROBLEMS.
Purchased my 2015 Ford Explorer and I love it. Carman was a great place to buy my SUV!
I had a good time coming carman chirs
In sales really help me in l a time of need and he got me in and out great job.
Great buying experience. Jai Nichols went above and beyond in helping me take home my dream vehicle!
I purchased a car from Carman Ford and was 100% satisfied!!! Austin Zebrook was the salesman and did an awesome job of answering questions, demonstrating the car's many features and helping with paperwork/insurance questions. I believe Bob was the financial person helping me and he was terrific! When it's time for my next new car, I am 100% positive Carman and Austin Zebrook will be my first and only stop! Thanks so much for making what many people say is an 'awful, drawn out experience' into a truly enjoyable one!
I highly recommend Carman Ford Lincoln if you are in the market for a new vehicle. Scott Henning was absolutely fantastic & was there to walk me through the entire process & answer any questions I have. I am 100% satisfied with both Carman & Scott. THANK YOU for a wonderful experience!!!
It was an excellent and professional experience. No hassle and fulfilled my wishes during my purchasing process. I would recommend this professional organization to anyone looking to lease or purchase a Lincoln vehicle. Both Frank Azan and Dan Shine were easy and efficient to work with. Great organization.
I go there for work purposes but the people that work there are very friendly and knowledgeable about what they are selling. I would recommend people to purchase a vehicle there.
I purchased a 2013 Ford Escape from Greg Grimadi and the car was a dream to drive! The service at Carman is excellent . I love my new 2016 Ford Escape. I had such a great experience with Carman that I definitely was going to purchase a 2016 Ford Escape from Greg Grimadi and met withTodd the manager who is very upbeat!
Thank you Carman Ford
Debbie Staib
Getting the best deal on a great car was my objective and I am very satisfied that I attained just that. The sales department staff was very professional and very willing to make a deal. Daniel, Bob and Larry were exceptional. I'm very happy with my new vehicle. Thanks very much.
We got a Mazda CX-9 from Carman and we're extremely happy with the experience. Greg Futch was really helpful and was very knowledgeable about the car. Dealing with him was a pleasure. Definitely recommend getting in touch with him if you are planning on buying a car.
This was the best experience with a car dealership that I have had when buying a new car, which I do every five years....Scott Henning was very helpful and answered all of our questions...I purchased a new Lincoln MKT...I will definitely return to Carman Ford and talk to Scott when I am ready to purchase another car......
Bought my 2013 Lincoln MKS pre certified here. Less than 2 yrs later and 30k miles, it has been in the shop about 8 times. Staff wasn't aware of the Ford Lincoln continued warranty plan or so they claimed. Tried to charge me $4500 for a warranty job.
Dan Shine was great! Very quick, easy process! I would recommend this dealership to anyone.
Car runs good and good a deals for people that have a budget frank and greig both did a good job and so did my wifey
Friendly service and a great experience. They treat you like a VIP.
Once again purchasing a vehicle from Carman Lincoln Ford was a relaxing and satisfying transaction. Mr.Dan Shine my salesman is best at his profession.
We have our cars serviced here regularly and recently had auto body work done after an accident. The employees are very helpful and the service is good.
Everyone was very nice my sales person Greg was very courteous pleasant and extremely knowledgeable
Scott was extremely nice sales person I did not pressure me at all as I just initially came to look at a vehicle and not to purchase but I felt so comfortable with him and his honesty and integrity and salesmanship that I purchased a brand new Ford F150 with all the options that I wanted. I ve been a Chevy guy for years but the way I was treated today and the amount of attention to detail made me switch to the blue oval. Thank you Carman Ford and most specifically Scott for all that you ve done today to make this an enjoyable purchase.
My experience with Carman Ford was pleasant. It probably has been the best experience in buy or leasing a vehicle. It wasn't a all day affair like I've experienced in other dealers. The were very nice and answered any questions that we had. I will definitely by another vehicle here and I highly recommend Carman Ford to friends and family.
Everyone at the dealership was friendly and helpful. Greg and Bob were able to help us find the perfect vehicle to suit our needs.
I was thoroughly impressed with the experience we had at Carman Ford in leasing an Explorer. Dan Shine was phenomenal - knowledgeable, helpful, kept us fully informed as he looked for the car to meet our specifications, went out of his way to get our car to us as soon as possible, and it was an all round excellent experience. I would highly recommend working with Dan and Carman Ford.
Chris Brousseau was so nice to work with the purchase of my new car. He was able to fit me into a certified pre-owned car much nicer than the one I initially scheduled a test drive with. He and Mike Sipala worked hard to keep me within my budget and I couldn't be happier with the result.
Great family owned business with a wide selection of new/used cars and competitive prices in Delaware.
Amazing clean place and the people are super friendly. Gary was a gentleman and was very efficient at getting me in and out. Great experience. Highly recommend
Great sales team, great service they treated my family like I was one of their family.
l have purchase many vehicles and my experience with Carman Ford Lincoln was by far the best. My salesman Daniel Shine was very knowledgeable with the vehicles on the lot. He listened to what I wanted in a car and showed me a 2014 Lincoln MKS that was perfect. All the options I wanted and the right price. I was approved for a loan though my bank but the finance officer was able to find me a better deal, saving me money. I would also like thank Damien, the lot supervisor. Damien drove my new vehicle home, because I am recovering from a broken leg and my doctor has not cleared me to drive. Excellent dealership.
Greg Grimaldi was extremely helpful in dealing with all of the COVID-19 protocols and made the leasing of the new vehicle very easy by actually delivering the car and the paperwork right to our front door. Really appreciated his pleasant and efficient manner and the follow up service. Great Job!!!!!!!!!!!
From the moment we stepped foot on the Carman lot, we were treated with the upmost courtesy. Greg, our Lincoln representative, was helpful, knowledgable, polite and never rude or overbearing. Frank was also just as delightful. Each phone call they promised to make, they did. Their care & concern were meritorious examples of customer service. We were bragging about our experience at Lincoln before we purchased our vehicle.
Drove an hour to get there because they had a huge selection of trucks with the best prices. We worked with Marcus, he was polite, and able to answer all our questions. We purchased a truck and are extremely happy!
Needed a part for my truck. They ordered and it came in as expected. Good people to deal with.
Jay in sales was great as well as Bob in finance. 5 star treatment
I was treated well throughout the entire buy process and would recommend for a hassle-free experience.
A few instances of misinformation are reflected in the the rating score. The team could have earned 5-stars.
Excellent service throughout the dealership. People at CARMAN take the time to explain every details about the car functions, financing options and after the sale car service. Excellent team!
Though not the fault of the dealership staff, I was told that I would be notified if the vehicle that I was interested in had been sold. I get to the dealership and it had been sold last weekend. I got no notification and basically wasted a trip. My contact person had from Mon. until last night Thursday to contact me about thr sale. Makes it seem like well once you get the customer there they are more inclined to by e en if what they came for is gone, not a good faith practice. So I really didn't get to experience from start to finish the entire treatment as a customer. If it is someone's job to follow up then that has to be prioritized. My opportunity to see if there was another favorable option is taken away once I enter the showroom.
He was very personal and friendly he worked very hard for us. We got a great deal and we are very happy with him and our new truck we will recommend Carmen and JJ Nichols.to everyone.
This is the second new car purchase I have had with Carman Ford, JJ Nichols is the best sales associate ,great job! Would highly recommend !
Dan Shine was salesman, great service and very knowledgeable.
Thank you Frank, Gary, Joe and Erwin aka 'big chief' making it happen couldn't be happier!
Called up Carmen Ford to have my truck air conditioner fixed which would ve been for the 3 rd time in little over a month. I went to the service counter they told me I had no appointment, J called prior to going there and had one, I gave them the name of the person that made my appointment. They said that person does not work there, They gave me my money back and told me to go somewhere else. I went to the office at Carmen Ford and found the person that I made the appointment with.
The boss in the service department was very rude, they could not get my car fixed after 2 visits, this would have been my third visit for same problem. You have 2 sit around waiting past 1 hour waiting for a ride home, which is part of getting your vehicle fixed there.
Very rude service department, incompetence repair and you spend hours there.
Do not take your car here.
Helped me get the car I wanted at an affordable rate. Thanks JJ AND ERWIN!!
I was extremely please with the service and my rep Brenda was very helpful guiding me through my first experience with Carman Ford. I did however have to return my vehicle as I had a hard time starting the car after the recall was performed (fuel issue). They gladly checked my vehicle and it seemed to be okay after I took it back yesterday. I didn't have a hard time starting the car this morning, however it's been out in the cold all day at the parking lot at my job. Time will tell if I have a problem starting it today after work. I see on the service review that they checked the battery and that was good so it can't be the battery if I have a problem starting when I leave work. Fingers crossed!!!
Excellent! Sales staff was very professional, attentive & didn t make me feel pressured. The service was top notch, customer-centered and I received an excellent deal. They made the car buying process a pleasure. I certainly recommend this dealership.
Initial Service was good however I didn't know until after my visit that 1 hour of my 1 1/2 hour wait was due to a hour lunch break that I was never asked if I was willing or had time to wait for.
Frank and Gary On the lincoln side gave me an excellent first buyers experience. Highly recommend
I just picked up my Ford Explorer at Carman Ford. The entire experience from my first call to the dealership to pick up was excellent.
The salesperson was great to work with.
As always, customer service is great. My service rep Chris is wonderful and always very kind.
Sends out a mailer saying you've won a prize. Very misleading, everyone expects this from car dealerships, but this is the dirtiest trick I've seen. Save yourself the hassle and go to carmax or some other no haggle place.
It was hassle free, while deciding which vehicle was best for me! Great Experience!
Great experience. Great customer service. John MacDonald is the best car sales man ever. I will recommend this dealership to everyone.
Frank Azan and Jamie Biggs were very helpful, knowledgeable and personal with the purchase of my new Lincoln MKZ! I had a wonderful experience and will certainly contact these guys the next time I m in the market for a Lincoln!
Update:
YOU do not pay off the loan in full, you pay off the value of the car and then you tack on the remaining balance to the new loan. It's a scam! Paying off a loan in full means the customer isnf responsible for any of it. In this case you are making the customer responsible for it. Dont send out letters stating you are paying off loans if that's not what's happening.
I want to start by saying the salesman and finance guy were great, they tried really hard to get me into a new car. The only reason I left a two star or I would of left a one. I got this letter in the mail from Mike Sipila, saying he would pay my existing loan off. LIES!!! I thought to myself, this is to good to be true. I drive a 2016 Jeep and I still owe 23k on it. I test drove a 22k car so I could lower my payment. I pay a little over $500 a month now. Fell in love with the car but I am also not a stupid person and told my husband that I guarantee they wont pay off my car they are just going to try to hide my remaining balance after pay off in a new loan. I was exactly correct. They came over and told me they would give me half of what I owed for my car, haha. Seriously, why send me a letter in the mail and tell me you are going to pay it off if you are not?!?!? So, I went in wasted an entire friday night and got 3 hard pulls on my credit only for them to tell me I had to put some ridiculous amount down and my payment would go up, so I left without a new car, lowered my credit score which I am not happy about. Don't fall for those stupid letters, THEY WILL NOT PAY OFF YOUR LOAN!!!
Everyone in this dealership is very rude, NO CUSTOMER SERVICE at all. I wish I could review it 0 starts. Please take your money somewhere where they treat you like an actual human being . Even when you asked to talk to a manager they give you an attitude and reuse to help at all. Take your business elsewhere.
Professional relaxing very calm and easy. The salesman Jay was very accommodating and knowledgable. I've bought all my cars from Carman ford and Lincoln for years and the service and salesmanship gets better each time
Horriable sales person dident even take my info but appraised my truck and tried to put me in a 2010 when I own a 2011 Chevy Colorado with 46k on it horriable place dident ask for pay stubs or anything
I had a great experience here!! My car salesmen Greg was super nice, and made sure I had all the information I needed every step of the way. Not only did he make sure I was satisfied, but he went above and beyond to make sure that this was indeed the car I wanted and made sure I didn t settle for less. I would highly recommend this dealership to not only my friends and family but anyone looking for a new car. (:
Gary and Joe made our new car buying process smooth and simple. They were very patient and never pushy as we took months to review our options and decide on exactly what we wanted. They even worked with my husband to coordinate pickup to be able to surprise me for my birthday - big red bow included! We feel we got a very fair price and their service is unmatched! Thank you!
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