Tonya Mitchell

Review of Carman Ford

I could not have asked for a better car buying exp...

I could not have asked for a better car buying experience. I received a pre-approval from Capital One Auto Finance prior to going to the dealership which cut down on half of the time. I inquired about my car online. Carmelita contacted me via email to set up an appointment. She was very professional and prompt with her responses. When I arrived at the dealership I was greeted by the Sales Manager, Todd. He was not the typical sales manager. He respected every boundary I set and was not pushy. Todd then introduced me to my sales associate, Marcus Mason. Marcus guided me through every step of the process. I was very nervous about the purchase but he made me feel calm. He had great vibes. I can t remember his name but the finance guy was amazing! He made me feel like family. Everyone at the service center was amazing as well. Tonya was very interactive and helpful. I don t remember the girl s name at the parts center but she was extremely helpful in assisting me with finding an affordable pair of rims for my car. Needless to say, I am in love with car and I am super happy that I purchased from Carman Ford. I would go through process again if I had to and would recommend anyone to them.