D Dantzler

Review of Carman Ford

I purchased a new 2015 Lincoln MKC from Dan Shine ...

I purchased a new 2015 Lincoln MKC from Dan Shine yesterday. With his team at Carman Ford Lincoln, the purchasing process could not have gone smoother. I have specific tastes in the exterior and interior color of my vehicle as well as its wheel base and rim design. While there was plenty of stock at the dealership, not included was the color I wanted.

Dan listened to my requirements and offered to find a dealer who had the vehicle I wanted or order it directly from the manufacturer. He and his team was able to find the vehicle from a dealer in Long Island, NY. After making several attempts to make contact, Dan finally wrote a long email to the dealer explaining that he was born in Wantaugh, NY, a town in Long Island. Dan reflected on his fond memories there as a child. The dealer responded. I received a call that Carman Ford Lincoln would be getting the vehicle and it would be ready for me to pickup which was within 4 days after placing my deposit. This dealership has dedicated sales people who are committed to customer satisfaction. I was very surprised with the speed and efficiency of purchasing the vehicle.

I cannot say the same for its management. I did negotiate more for my trade but I felt that I should have received at least $500 more (37K - low mileage plus maintenance plan - exp March 2017 and in very good condition 2011 Mini Cooper) and they did not budge. I can't say wholeheartedly that I loved my experience with Carman Ford Lincoln but I would work again with Dan and Frank in buying/leasing my next vehicle.

The delivery process went smooth. Both Dan and Gary reviewed the vehicle features with me in detail and I was able to enjoy the comfort of my shiny new vehicle immediately. Thanks Guys!