Anthony Walton

Review of Carman Ford

Though not the fault of the dealership staff, I wa...

Though not the fault of the dealership staff, I was told that I would be notified if the vehicle that I was interested in had been sold. I get to the dealership and it had been sold last weekend. I got no notification and basically wasted a trip. My contact person had from Mon. until last night Thursday to contact me about thr sale. Makes it seem like well once you get the customer there they are more inclined to by e en if what they came for is gone, not a good faith practice. So I really didn't get to experience from start to finish the entire treatment as a customer. If it is someone's job to follow up then that has to be prioritized. My opportunity to see if there was another favorable option is taken away once I enter the showroom.