Siobhan Joseph

Review of Carman Ford

I was thoroughly disappointed in the service I rec...

I was thoroughly disappointed in the service I received over the many weeks of failed attempts to fix my car and misinformation shared with me. I was continually brought back, upwards of 5 times, to fix the issue with my vehicle, including one wonderful instance where the shuttle forgot to pick me up despite my scheduled ride. On multiple occasions, I was informed that the issue was resolved, only to start my car and notice it was in fact, not resolved. The staff members assisting me were always kind, but this does not excuse or make up for the absolute inefficiency and disruption this experience caused. After this experience, I immediately began the process to trade in my vehicle and have no intention of returning to this site, or purchasing another Ford ever again.